ServiceNow + Genesys Cloud = Unified Experience - HELP

[nikkii]

Hi guys

Hope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. 

We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. 

Now we are done, and we have at least 2 major issues - and there is absolutly NO INFORMATION on the web about it. Its terrible to solve it, and i hope you guys can help me here. 

1. Scenario: We are in the CSM/FSM workspace, and click on the dial-button on the top right to login in into genesys cloud. First it works, then it will stay 2 seconds, then we are logged out automatically and an error message is displayed.

Message: "Unable to login to Unified Experience from Genesys and ServiceNow: Logging out."

2. Scenario: when we are logged in (for 2 sec), we got an error message about the WebRTC. 

But we have configured one on Genesys side, we did the diagnosis tests, everything passed. 

Microphone and Popups are allowed on Servicenow Browser (Chrome).

Message: "WebRTC Error Encountered: Failed to connect streaming client due to invalid token".

Please share your experience if you have already worked with Unified Experience Integration!

Thanks in advance.