Based on category, show configuration item class on incident form

[sugand]

Hi,

Can anyone help me out with the below;

Based on the 'category' show the configuration item on incident form (example: if the 'category' is 'Application', show the CIs which has the 'class' with 'Business Application and Applications')

Do help with steps in details, since I'm new to it.

Thanks in advance.

Sugand

[Dr Atul G- LNG]

Hi @sugand 

For this you need to add the categories in Applications / BA and then ,make it depended on same . It is very good use case and but for this you need a mature CMDB and a proper governance on place.  

https://www.servicenow.com/community/itsm-forum/populate-list-of-ci-in-incident-when-category-is-spe...