Update set

I have 10 ATF tests created in sys_atf_test table, But I could not be able to capture my updates in update sets is there any way to add all the 10 ATF tests to add to a new update set.

In the virtual agent I am getting some messages, how to find the from which topic it is directly

Hi All When I am opening the Virtual agent I am getting some messages. I want to change that message, but I am not sure in which topic this message is configured. Is there any way to find a topic directly (like "Code search" to find a topic). ThanksN...

Field decorator that opens external URL in Configurable Workspace

Hi, In Service Operations Workspace, I am trying to build an Action Assignment with Action Model = Field that opens a URL in a new tab of the browser.I already tried client side script with                 g_navigation.openPopup(url);                ...

i need to make changes in Knowledge article feedback pop up?

i need to make changes in Knowledge article feedback pop up? if knowledge base is service desk then i don't want to show this pop up can any anyone please tell me where can i make changes.  

date variable

Hi All,I have a date variable 'xyz' which value is getting auto populated based on other 2 variable's values but still not read only. When the value of the date variable 'xyz' is not empty then I need to restrict the user to select any date which is ...

Workspace customization

We have a requirement to do the screen recording and attach that video recording in the workspace (e.g CSM workspace). For doing the recording we have a external application which will handle the recording part and will send ServiceNow the details.Sc...

Need help in UI Action

Hello Experts, I created a UI Action where the answer for a choice field is Yes it should bring a UI Page as a pop-up and insert the record in a particular table.  Below is the script i wrote, my script is not reading the value yes or no in the choic...

Avoid Overloading of CIs in the CMDB with Identication Rules

When populating the CMDB , we usually talk more about avoiding duplicates CIs, but you can also have an overloading CIs .What is overloading of CIs ?Overloading of CIs is when several completely different CIs are defined as one same CI .This is the c...

After creating issue Stroy is not creating in servicenow during Agile Devops integration.

I have connected devops instance with servicenow devops instance.But when ever i create issue in azure automatic sotry is not created in servicenow.work item in servicenow showing 0 updates. 

Work Order 'Opened By' field not populated on Run on Demand

In the Field Service Management module, when I generate work using the "Run on Demand" button on a Work Order ticket, the "Opened by" field remains empty. It should be populated with the user who clicked the "Run on Demand" button. 

Demand Form

How to link the requirement record(dmn_requirement) with child tasks from a demand form or from a project form.

How Supplier can OOB Acknowledge Purchase Order in Source to Pay?

By month avg + calculation

Hello.  I think I have a problem with by month avg+ time series. I have a widget (list / scorecard) showing the monthly results for a metric. It is based on the formula indicator that counts the % of SLA met items vs all the items. However, the resul...