Set Importance Flag - Email Notification
Is it possible to set up an email notification to set the importance flag?
Forum Posts
Tracking mobile app usage
Hi, is there any way (as an admin) of tracking when people are accessing the mobile app. I know there is updated under Mobile Devices - but checking that only seems to show when you either update it or install it. We are looking to implement a KPI sh...
Full background image in Service Portal
Hi,I am trying to add a background image in Service portal but the entire image is not coming only half the image is coming.Could some please help me.I am getting this nowBut I want below mentioned entire image in the container
Resolved! How do you create a searchbox (dynamic content) on a dashboard to perform a Keyword search to search for what is on the dashboard (a report that is looking at the sc_item_req table)
Hey, I need to create a searchbox (dynamic content item) on a dashboard to perform a Keyword search to search for what is on the dashboard (a report that is looking at the sc_item_req table). I saw someone creating a searchbox to look for CI's on ...
Resolved! Open pages with a new tab when click the chart
Hi, When I click on the chart(Dashboards created with reports), I want it to be opened with a new tab, not the current screen. For now, clicking the chart changes the current screen and I need to click the Back button to return to the chart. Is ther...
Number Format field in Indicator form
Hello, I just noticed a new field "Number Format" when creating an Indicator. It has a default value of kMGTPE. Anyone have an idea where can I find information about this field? It was not mentioned in the ServiceNow Documentation and Analytics tuto...
Need help with reporting on system log
There is some transform script that runs everyday and create system logs, can I create report on this everyday?is it possible to automate this process anyhow? any direction would be appreciated. Thanks
Enable AI Search
Hi Team , We are in Quebec release now and we have enable AI search in our instance.We have enabled AI search in service portal as you can notice in the below screenshot We couldn't see any difference in the portal and we want to understand if we are...
Resolved! List View of Reports Embedded in Dashboard
Hello, I am trying to find where the data is housed that stores which reports have been embedded in any given dashboard. I am hoping that this is stored in a table and I am hoping to be able to view it in list view. Does anyone know where this data...
Broadcasting on Service Portal
Hi,I have a multiple reference field widget on my service portal on which multiple values can be selected.On the other hand i have one more widget below it with two tiles like structure each having a view button on it which when clicked takes the use...
Resolved! Scheduled reports sending even though schedule is inactive
Our sub-prod environments, (dev, test, and sandbox) are all set to send all emails to a specific email box to allow us to troubleshot notifications and share demos when needed. As part of our clone down process, we now deactivate all scheduled emaili...
Can we reopen a Closed incident ?
Can we reopen a Closed incident ?If yes can anyone help me on this
Reporting on Archived Tables
I am going to start Archiving on my instance and the biggest question i am facing is what are the options for reporting on archived data as users will want to see their data.So i just what to know what others have done and what are the best ways i ca...
How to filter out duplicate (only show unique / distinct) records in list view of results or report?
Hi all, I am looking at a list view of users based on the Group membership table. Some users belong to multiple groups (set in my filter conditions) however I am only interested in the unique users (i.e. how many and who as opposed to what actual gro...
Resolved! Call to Script Include from report filter doesn't work
Hi, I have a very strange scenario that I'm dealing with. When I paste a sys_id into a report filter the row is returned without an issue... THis is the strange part...When I insert a call to a simple script include that returns the same Sys Id..n...
