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Resolved! Not able to add multiple values in list type of field

Hi all, We had a reference field on incident table which refers to User table.Our requirement got changed, and I converted type of that field to List type (refers to user table only)Now, if I add multiple users to that list field and save the form , ...

BijoyDeb by Tera Contributor
  • 658 Views
  • 3 replies
  • 3 helpfuls

Resolved! Business Rule Issue - Calculate Duration to Resolve

Hi everyone, I’ve configured a business rule to calculate the duration between case creation and resolution. However, the “business duration to resolve” field remains empty after the case is resolved until I manually save the form. Does anyone have s...

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Resolved! Date onChange Client Script Issue

Hi,I have a scenario where I have to see that start date should not be greater than end date. For this, I have created two client scripts. I am getting error here. Kindly help. First Client Script  function onChange(control, oldValue, newValue, isLoa...

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Community Alums by Community Alums  
  • 639 Views
  • 6 replies
  • 4 helpfuls

How to limit attachment file size on Now Mobile

Thanks for your response.We have set 2000 mb in the property but still it does not work on mobile.We have a HR task that is visible on portal and now mobile where we upload the profile photo.When we upload photo more than 2 mb from portal it gives er...

pankajdesh by Tera Contributor
  • 681 Views
  • 7 replies
  • 0 helpfuls

Mid server unable to upgrade

Hi,  New to the mid servers, I need assistance with resolving this issue. tried all the steps I could find attempted to download the installation file and start the upgrade manually but no luck, please help resolve this issue. Checked proxy/firewall ...

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Carol2 by Tera Contributor
  • 829 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide catalog item for all users

Hello, good morning.I have a question that I thought was easy and I can't find the solution.I need a catalog item to not appear available for users in the catalog but to be active because we will create requests with another method.Is it possible to ...

Jose MMR by Tera Guru
  • 865 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to view functions referenced in Client script

Hi community, I am working on our service now instance and trying to debug a client script. However in the client script there is a function being used that is defined somewhere else. How can I find this function so I can understand what it is doing....

AnthonyMull by Tera Contributor
  • 1275 Views
  • 8 replies
  • 7 helpfuls

Resolved! App Engine Studio Reference Field Column Display

Hello Service Now friends! I'm very new to SNow & just digging into App engine Studio.  I've created a form with a reference field (referencing a different table) & everything is working great but I want to display a specific column in the reference ...

Audio alert for new ticket in portal

Hello everyone I have a list of incident records on the portal we want every time a record is created, there will be a sound on the portal. please show me how to do it . tks  

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Tien Hoang by Tera Contributor
  • 2120 Views
  • 3 replies
  • 0 helpfuls