Knowledge page on HR agent workspace
How we can call Knowledge UI page ://frieslandcampinadev.service-now.com/$knowledge.do? from HR agent workspace?Is it possible to call UI page from Agent workspace UI builder ?
Forum Posts
How do I automatically find the time spend by an Assignee on an Incident Ticket
I have a requirement where I need a clock which shows the time an Assignee has spend on the incient (kept the incident window open). The details are 1. It should sum up the time value each time he opens the incident window2. It should show the consol...
Resolved! How to auto populate An operator variable(variable set) with value of referenced catalog item var?
Hi Im trying to auto populate a operator variable by the value of a catalog item value reference type but it works only onchange and not onload when the sctask is opened can someone help?
Adding a new Catalog item Ui action button in service operation workspace
When we are viewing a request record in a classic UI , ITIL user have the ability to "add new item" to an existing request, but the option does not exit in the service operations workspace Looking for a similar way to create the same UI action in the...
How to extract all the applications, pages where user criteria is used?
How can we figure out ALL the places where a particular user criteria is used? For eg, a particular user criteria that is defined on my instance is used to restrict views to KB, certain pages in a portal etc. I want to know if there is a way to list ...
Resolved! Meta Keyword is not working for catalog item
I have few meta keywords added for a catalog item. Only one of the keyword is not returning catalog item in service portal. All other keywords are working fine. Any suggestions?
How to Hide My Task widget from the supplier portal
I want to hide "My Task" widget from the supplier collaboration portal as shown in below image. This is an OOTB widget. Thanks in Advance
Report to show the RITM's closed 'yesterday'
Hi all, I want to create a report show the RITM's closed 'yesterday' by a particular assignment group. I want to schedule it to run everyday. How do we do that? Regards,Tiasha
Importing SOC2 Reports and bulk extracting Complimentary User Entity Controls (CUECs)
Hi Everyone, 1. I'm wondering if there is a way to import SOC2 reports from multiple sources/vendors without having to manually preload the data into an excel spreadsheet, and/then2. Have ServiceNow parse the CUEC controls from the SOC2 reports into ...
Resolved! Copy all worknotes from incident on the worksspace
Hi All, I want to copy all worknotes from Interaction to Incident when user clicks Create incident on the worksspace view. Now, there are multiple Create Incident on Interaction table but I am taking the one which has "Workspace Form Button" as true....
Dot-walk display false fields do not populate data
Hello Gurus,Dot-walk field doesn't work independently, it populates data only when data is selected from same reference field.As example if I refence Number field of incident table, it works perfectly, since it's display true field, then if I dot wal...
How to adjust iframe size to the browser size when dashboard is displayed
Hi All,I am displaying dashboards using iframe, how we can adjust its size to the browser size as the dashboards are shown in native view? If the data in the reports is large, we get scroll bars, can we avoid it if the iframe size is adjusted?Thanks.
Resolved! Create custom action button from list view
Hi, We wish to examine customer requierment on CSM: Add a custom button in each record that will allow them to raise new case from an existing order.the button just need to redirect for a new case creation page with some parameters from the order rec...
No mapping between account names and security IDs was done
Hello i have this issue on our mid server: No mapping between account names and security IDs was done.I have tried to follow a KB for the fix but did nto work. Have restarted the server and revalidated it etc. Nothing has worked.