Hello all, I have created a custom field on change request form, "CAB Approvers".So, using a business rule when the state moves to Cab review, I am populating the approval groups sys_ids into that custom field.Now, I want to check if the logged in us...
I want to create a report which shows or displays, That a chat is landed to an agent and the agent as not accepted the chat. Could anyone guide me how to get the same.
hello i would like to read the value of the recurring_price field (cat_item) in a client script.there is a value entered, but i dont get it.i tried with g_form.getValue('recurring_price') and i read about current..... but the script shows an error w...
Can I set the 'TO' address in an mailto script? It reads from the system property, but I only want to change it for a specific email, not system wide. Let's say I want it to go to my personal email instead of the system email. This is NOT for a re...
I have a Catalog Item which allows the user to select which department should be approving the request. In Workflow Studio I'm developing the flow which, based on the selection from the end-user, will determine who gets sent the approval email. i.e....
HI, Can anyone please share the documents for Prisma integration with ServiceNow. or Please provide the steps to integrate with Prisma Thanks.
Hello Team,I have created and scheduled a report. I would like to include the number of records in the email body. Could you please advise on how to achieve this?
Since after the upgrade to Xanadu the watchlist has not been display properly See the attachement:
Hi There,While the Contact card for HR Case creation does not display the VIP badge for the same user, VIP customers do when I choose a VIP user while generating interactions:Even after updating the plugins to latest, the VIP badge is still not visib...
Hi All, We have recently completed the integration of CyberArk with ServiceNow for discovery credentials. As of now, all Configuration Items (CIs) are being successfully discovered. However, we have not yet enabled password rotation for these account...
Hi,On Slack Virtual Agent, if the user says 'Hi or Hello' it brings the greeting message with number of open items.If suppose, the user types their question directly without any 'Hi' message. Say for example, 'How do I reset my password?'The bot brin...
Hi all, I am trying to amend the wording of one of the widgets. I have located the correct widget and made the changes - However the changes are not reflecting when I unit test - see below imagesCorrect widget server script: I have changed the track ...
Hello friend, How can I call the script include from the Business Rule. I created the following script include and BR (condition is when active = false) and it is not working. Script Include:var u_removeRolesGroupsFromUser = Class.create();u_removeR...
I have a BR on a table that runs when a record gets changed and part of it requires the display value of the items in a list field. When the field gets changed manually or with a script within the instance, it works as expected, returning the display...
HelloI was trying to look up the documentation and still confuse which one is the right answer for flow designer. Please help. Which run trigger option must be selected for the flow to execute every time the trigger condition is met?AlwaysFor each un...
