Make Order Now button as hide/readonly in Service Portal from a user
Hi I have a requirement that the User cannot submit the catalog item from Service Portal-> Make the Order Now button as Read Only for a specific catalog in Service PortalThanks
Forum Posts
Resolved! Difference between homepages, "Admin Home" and dashboards?
I'm studying for my CSA and am trying to understand the differences between these concepts but not finding a lot of material. What I've found is this: "Every user has a 'Home' screen. This is either a Dashboard (record) or a Homepage (record) based o...
I want to create a email notification where it will notify the groups user selected in a list field
I want to create a email notification where it will notify the groups the user has selected while raising a request for an catalog item.so there is one field in which user will select groups, so if users selects 2 or 3 groups then an email notificati...
hide some groups in assignment_group field
I have a catalog item that generates some tasks, but only the first task, which has a short description different from the others, needs some groups to appear in the assignment_group field. How do I configure the script to show only some groups in th...
Resolved! How to remove this message?
I have made an existing catalog item public. When a guest user submits the request, a record is entered in the table. However I get this message How to avoid this?
Oauth Token results with access denied with code 401
Hi all. I'm trying to retrieve oauth token using grant_type - password. But all I'm getting is error.I have looked into various community question but did not get any fruitful response in my case.I have created application and used my admin creds.
Flow Designer - Need help on "for each" condition
Hi , I have the requirement to check for Multi row variable should be checked if any row contains * in one of the row,If contains , it should trigger approval and task , if not only task should be created.I have a issue that task is getting creating ...
Resolved! JDBC Probe to insert/update records into sql database table from ServiceNow
Hi, I was trying to insert/update the record via JDBC probe into SQL database table from ServiceNow. Below script was working as expected var mid = new GlideRecord("ecc_agent"); mid.addQuery('name','MID_Serverxxx'); mid.query(); if(mid.next()){ } va...
Allow External Emails
Hi Guys, We have configured a different email that internal users can send a message and it will create an incident, which is working perfectly. But we need to implement this also for external users, we've created a new inbound action, but the other ...
Resolved! Problem Management - Rename Label Client Scripts
Dear all, Recently I Reverted the Problem module to the OOTB version. The OOB client script "Rename Closed fields on Load" & "Rename Closed fields on change" seem to be not working correctly. The following fields show as capital case with underscore....
Can I add components to a container via script with UI Builder? Any examples/resources available?
Hi all I'm searching for a way that I can script the adding of components to a container/viewport with UI Builder. I'm new to UI builder, haven't found a way to do this and am hoping it's possible. So as an example, instead of adding button to a cont...
Using the JDBC Probe from scripts
I recently did some investigation for a colleague regarding some functionality around the JDBCProbe. I couldn't find any examples of this on the Wiki nor the community so I though I add my findings here. The initial requirements was to insert a row i...
How to Create custom field which is a combination of model and serial no
Hi All, I have a requirement to create a custom field like an asset tag, I need a logical asset tag field (custom field) which is populated with the decided asset tag formatFORMAT: Model + Serial Number How to achieve this requirement. Thanks in Adva...
After Business Rule Issue incident creates a problem
Hi,My requirement is to create a problem through an incident when the user changes the incident state to onHold. It is not creating any problem record at all. Kindly help. (function executeRule(current, previous /*null when async*/) { var gr = ne...
Question regarding Database Views - Record hyperlink redirect
Help please.We have created a database view to join the demand and the decision table together. We are then using the u_dem_dec table to create an 'instance with table' record on a portal page. No issues here, and the expected data shows on the porta...
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