Risk Assessment AP
Hi,On Servicenow when I create a Change Request ticket type this has an option to add Risk Assessment data in UI. What is the Restful API? Does someone know what API should I use? or How can I get this API from Service Now?
Forum Posts
Scripted rest api
HI, I have created a scripted rest api ,i dont see the option 'Requires authentication' ,there are used to be an option where we can selecte the basic authentication or oauth ,that option is not there in scripted rest api ,is it new change.Please tel...
Interaction and interaction context in CSM workspace
Hello I am working on CSM workspace.here the case gets created when an interaction happens using chat/phone/virtual agent There is interaction table when it is in CSM workspace view we can able to see Interaction Context related table.In the interac...
Resolved! record producer request status field on service portal and nav view are different.
Hello Community, Wondering if anyone would be able to explain this situation if they have experienced anything similar. I have a record producer, that has a default status being 00_draft status (in a choice variable). When a users submits the form, t...
Resolved! Power paste using TinyMCE HTML with clean option.
Hi All, When the clean paste option is used in the property 'glide.ui.html.editor.paste.html_import' the html fields applies Font Verdana and a Font Size 8pt during a import from HTML.We would like to have this behavior changes where the Font applie...
Auto Close the ticket after 7 days when the state is "Awaiting Response"
Hi All, I want to close the ticket automatically after 7 days if the state changed to "Awaiting Response" and no response received from the user, how to achieve this. Please suggest. Thanks.
"There was an unexpected failure with this assessment, invalid type provided" error in survey
When I create a new incident survey and I customize it by adding some code in the OOB UI page called assessment_take2. When I tested, it triggered an email notification, I went to system logs -> email, then opened up a preview email and clicked the t...
Resolved! Query to show if a table name is extended from Task table
Hi all, I have a script where I want to check if a table name that was given as a parameter is extended from the Task table or not. If it *is* the Task table, that should also be fine. If the table name does not correspond to a Task table, the script...
Knowledge Management Integration with ITSM
Knowledge Management Integration with ITSMDescription:Integrate Knowledge Management with Incident and Problem Management.Key Deliverables:1. Create knowledge articles for recurring incidents and problems.2. Automatically Link knowledge articles to i...
knowledge integration
Find recurring incidents based on similar short description and automatically link the relevant knowledge article with them.
Resolved! How to change column colour with condition and column name
Hi teams, my first time using a forum, so please let me know if I made a mistake. I want to change something in this report, but I don't know how.1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" co...
Resolved! Calculate the amount of days between two dates
Hey everyone, I am relatively new and am trying to determine how I can subtract two dates so that I ultimately end up with the number of days between the inputed value (date) and the current date.I am returning the date values and current date approp...
Resolved! In Incident Resolved notification how to set dynamic link URL from editor
@Ankur Bawiskar I am trying to generate dynamic hyper link for incident number with html edit link option please find the screen shot.Once user click on number it should go to the portal view and see with incident sys id can able to see incident.her...
Resolved! I want to color the field on my form, but my Client Script doesn't work.
Hi everyone! I created an onChange client script to change the color of a reference field on my form when it changes, but somehow my code doesn't work. The trigger condition is the same field that's color should be changed. if (conditionValue == "...
Not able to get Sc task record.
I have created a catalog , the request generate but while the searching in now plateform it says request not found can someone please helps
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