I am working on Pagerduty integration, and I am trying to populate the incident fields using the "PagerDuty Inbound Field Rules". Payload has a bunch of data, just want to bring the CI name. I know JSON, but not sure to do that here.
Is it possible to expose a custom or out of box table (read only) in a widget to unauthenticated users?I have my widget public, page public, and public role on table but it only works when logged in. It just shows searching when not authenticated.Any...
When viewing an alert from the em_alert table, there are several tabs at the bottom of the Alert records. From what I can tell per ServiceNow documentation, these tabs are "Alert Insights": https://www.servicenow.com/docs/bundle/xanadu-it-operations-...
In the portal I user widget to create a formin the form I want to user sn-record-picker without login(no login user)how should I make the source<sn-record-picker field="user" table="'sys_user'" display-field="'name'" value-field="'sys...
Can someone help me with the minimum role needed to create a new remediation task from Issue record related list: "Remediation tasks". For admins, New button is displayed there. I want it to be enabled for Action Plan Owners as well.
In UI Builder there is an option to turn on Rich Text Editor for the Activity Stream Compose component.https://developer.servicenow.com/dev.do#!/reference/next-experience/xanadu/shared-components/now-activity-stream-compose-connected/usageHow I do I ...
Hi everyone,I want to hide the "Record Information" section on the SOW Incident form by default. It should only become visible after the user clicks the "Record Information" icon.What is the best way to implement this behavior?Thanks in advance for y...
Hi all, I am trying to create a test for a service catalog item. There is a decision table step in the flow and I am trying to automate that as well via impersonating the user record that comes from Decision table (so that I can impersonate that user...
How to do RFID Integration with servicenow? do you have any documention or any solution?
Hi Community, I have a requirement to apply background color to a field of type 'Currency'. Tried with 'style.backgroundColor' but it's not working for 'Currency' type fields and working for other field types. Here is the code below: function onLoad(...
Hello,We are seeing many request items to were the requester is asking for an update via "additional comments" and our IT teams haven't responded back. Is there a way to get a report that shows us the requests that have been sitting with no updates f...
Hi everyone, I'm trying to delete the header image from multiple document templates. Although there's a delete option for the header image, after deleting it and publishing the document template, the old header image still appears. Any suggestions on...
Hi, Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.At this time, the same SLA is assigning to the ticket and is getting breached.It is showing, it is updating by the system.It is happen...
Hello!Can anyone tell me how to add new Problem Task types?I've added some additional options to the Choice list for Problem Task types but they don't appear on the screen that asks you "General" or "Root Cause Analysis."I have made the task type fie...
Hi Guys,I creating an SLA for the support with the start condition Assignment group.Parent but the problem is when I try to re-assigned the ticket to the group under the same Parent group it regenerate a new SLA with the same name of the sla I create...