Forum Posts
The email status doesn't change to 'sent'; it always stays in 'send-ready'.
I am trying to send an email to confirm a new registration. I've tried several ways: using a flow, creating a notification... But I’m not receiving the email. When I open the "sys_email_list.do," the emails I attempted to send appear there, but as 's...
Resolved! New lab instance won't carry over previous lab objects
I am trying to use ITSM simulator to learn ServiceNow. I created a few objects (requests) on a lab instance and successfully finished a few tasks, but the instance was messed up for some reason (the console menus, workspaces, etc. are not showing wha...
GlideEncrypter is not allowed in scoped applications
GlideEncrypter is not allowed in scoped applications.How can i access the function in scoped application?
How can we attach CSV or Excel format files o populate MVRS variable set in ServiceNow
Hi All,I was thinking, if there is any way to allow upload a CSV or Excel format files to a catalog item which need to be populate a multi-row variable set (MVRs) on the same catalog item.We have created a MRVS on the hardware disposal catalog item:U...
Agent Chat search KB article to be restricted to one Knowledge base
Currently we are using agent chat to let the users connect with help desk agents. When the Agent wants to send a Knowledge article, I would like the knowledge base to be restricted to one Knowledge base. Where would I configure that. Steps : Agent ac...
Impersonation via custom step configuration not registered in atf client test runner
Hello,I am implementing a custom step configuration, that impersonates a user with a sys_id that was passed from previous custom step configurations through client data (gs.getSession().putClientData(...)).I cant really use the Impersonate step, that...
ATF test generator cloud runner
Is some one using ATF test generator and cloud runner Please share your experience
Resolved! Test Easy Import
Is there a way to test the Easy Import functionality using the Automated Testing Framework in ServiceNow?
How to change the button colour on Virtual Agent
Hi,Can you plz help to change the button colour of 'Yes' in 'End conversation' message from Green to Red. Thanks in advance.Sugand
Plugin not available for HRSD Mobile app
I'm searching plugin 'com.glide.mobile-employee' but this is not available. So is their any changed for OOB HRSD Now Mobile App, please anyone confirm ? Now Mobile app for HR Service DeliveryAs per the docs, After installed plugin there should be 'Fo...
MIM Workbench - Playbook & Additional Tab
Hi Team, As we have Playbook for MIM in Service Operations Workspace, can we also have it in MIM Workbench. Also can we add another tab in the Workbench similar to Summary, Communicate, etc. And as the MIM workbench have cards like Impacted Services ...
Max timeout error in ATF
Hi, Am getting max execution time reached that is 600 seconds error when running the ATF tests with more than 100 test steps. Can anyone help how to handle this error
Resolved! Business rule - Encoded Query
Hi All, I have created a system properties "a_b_c" where i have stored three sys ids of a catalog in form of a,b,c.now this i have to use in business rule. when my catalog is any of this (a or b or c). then do xyz.i have to put this sys property a_b_...
Resolved! Removing variable question choices
Relatively new to this but I am trying to remove options from Question Choices within the Variable in a Record Producer. I thought I could make them Inactive true but getting an error message to say it's 'editing a choice on a checked out item is re...
