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Task got opened by system even after RITM was closed

Hi Team,  can anyone please help me on this,The requests have been re-opened by system automatically which were closed long back ago .how this is possible ,  can any one please help me on this . where was the problem .  please help me here @Ankur Baw...

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nameisnani by Mega Sage
  • 428 Views
  • 1 replies
  • 0 helpfuls

Mechanism to Globally Hide/Show Records

Hello, We have a requirement for globally hiding some locations on the cmn_location table, but still allow the ability to view all locations in-case some of the hidden records need to be updated to become visible by everyone at some point. My solutio...

hcallen by Tera Contributor
  • 1020 Views
  • 4 replies
  • 0 helpfuls

Resolved! AI Search - Prioritizing "Other IT Request" in Search Results

Hello, I'm working with AI Search in our portal and trying to ensure that a specific catalog item, "Other IT Request", appears as the first result when searched. However, when I search for this item, it appears in the sixth position instead of being ...

mouradhadj- by Tera Contributor
  • 1923 Views
  • 3 replies
  • 2 helpfuls

Script Cannot retrieve requested item variable

I know that this makes no sense, but it's happening.   I have a catalog item with a handful of variables plus a few variable sets.  In the workflow scripting I have a few lines that look like this:   var theBusiness = current.variables.what_business...

johnfeist by Mega Sage
  • 1914 Views
  • 6 replies
  • 0 helpfuls

How to exclude table visibility for delegates

We have a requirement that custom table should be child table of TASK table, but the records of it assigned to team members should not be visible to their delegates. Generally, delegates are able to see the record from task and its child table for th...

Custom widget on the catalog item

Hi All, I am working to use a widget on the catalog item, so for example we have the OOB widget slush bucket, Is there a posibility to actually push the selected values ton the slush bucket widget to a Multi Row variable set available on the same cat...

Sagar Rd by Tera Contributor
  • 809 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to copy comments from HR Case to HR Task and vice versa

Hi,I'm trying to solve issue with copying comments from HR Case to HR Task and vice versa. My requirement is to copy comments (not work notes).I'm using business rules on after (update) but when I add comment in HR CaseThe problem arises when a comme...

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miro2 by Mega Sage
  • 3470 Views
  • 6 replies
  • 3 helpfuls

Modifying the CAB Workbench

I haven't had to work with the Portal Pages in a long time. I've been tasked to add some additional items to the the CAB workbench view, sto that :1. Approvers can see Attachments on the Change ticket.2. Additional TABS that have been recently added ...

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EricG by Kilo Sage
  • 1453 Views
  • 1 replies
  • 0 helpfuls

Create Notification for deleted record

Hello community i have a problem with creating email for deleted record since the record is deleted the event don't found the record so it give me an error while processing the event i have tried to pass null in params but when doing it the filed tab...

Skydev22 by Tera Contributor
  • 599 Views
  • 1 replies
  • 0 helpfuls