Hi All, I am building a SLA definition, using the extended operators "Changes", "Changes From" and "Changes to", but I cant seem to get the SLA Definition to trigger at all - even with the most basic conditions. So my start condition is super simple:...
I have a requirement That should be done on VA topic, inside topic picker node.Want to check about what I can do, click More InfoHere More Info is clickable link that should redirect to "https://www.servicenow.com/community/forums/postpage/board-id/d...
I would like to restrict the search based on the current knowledge base page I am in.As per the below screenshot, I am currently into the knowledge base page KCS knowledge base. When I search for something, it should give only the results of particu...
When we start to map classes in the ETL for any class we always find two fields in the mapping, namely "Source Native Key" and "Source Recency Timestamp". I don't understand there significance. Refer the following screenshot.In this case I am mapping...
Hello Everyone!!I was working on the Virtual agent Studio for my POC.I have created the topic in VA studio which calls the subflow to call the custom skill to runWhen I test it, the Virtual agent becomes unresponsive after couple of minutesI was not ...
Hi Everyone, I am not able to apply my voucher in webassessor.This voucher has assigned me when I was working with my previous organization.I have merged that account with my new organization and transferred all my vouchers and certifications to the ...
Hi, our SSO on our On Prem Instance Stopped Working in 3 out of our 4 app servers, we are running the db on mariadbAnd rhel8 linux vms as the app serversWe updated to Washington a couple months ago and all was fine until now, we changed the trust sto...
Hi,I was confused with the risk score calculation for VIT. There are default risk rule is defined to calculate Risk score. in this rule CI criticality, Business criticality and Vulnerability Exploit attack vector weights are 0. I attached the risk ru...
What are the most in demand ServiceNow modules I can learn in 2025?I have known ITSM, PA and little bit of CMDB. And i need to know in which module i can up-skill myself to stay relevant in the industry.
I have an issue with a widget in the Employee Center.There is a path that has many topics (18), and most of them appear duplicated.Upon analyzing the out-of-the-box widget called 'Sub-topics,' I noticed that it is limited to displaying 15 topics, and...
Hi, Currently I'm facing issue in catalog items. I have added approver field in change catalog form using variable set. Same variable set is used for multiple catalog items. And I'm working in domain separation environment. Now, I want to display ap...
Hi Community, Are there any things that cannot be achieved through Flow Designer but can be achieved with Workflow? I have seen threads where it is mentioned that SLA timer-related things cannot be handled via Flow Designer, but these actions are ava...
Hi There,What is the best way to handle the idea of adding more approvers to change requests that are already in progress? For instance, a field in the Change Record may be used to determine whether further approval is needed and to choose a group na...
Sample time stamps in REST API"2025-04-13 13:15:00"This is:Not ISO 8601 because:It uses a space instead of a T between date and time.It does not include the timezone offset (Z for UTC or +/-HH:MM)The standard has been more or less final since 2019.In...
I am wanting to send a notification out to a changing list of recipients, I already have that handled in a flow that ultimately fires an event that contains the recipient list, however it is adding those from parm1 into the 'To' field of the notifica...