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Generate KPIs for Performance Analytics

Incident Management Analytics Report - Reduce the monthly total # of customer generated incidents by X%.   Baseline being the average of 2024, xxxxx incidents per month.KPI - count the number of incidents created for each month for the past yearBasel...

ATF test steps export

Hi everyone , im using ATF to run some tests , i would like to have the steps exported as text something like -Open Case table -Set Value for XXXXX field-Verify Value something like that , is it possible? thanks

Group not populating on the request using Scripted REST API

Hello all, I am using Scripted REST API to create a catalog item request in service-now.When I clicked on Explore Rest API in the related links, and test, the request is getting created and the fields like, short description and description are popul...

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Lucky1 by Tera Guru
  • 712 Views
  • 3 replies
  • 0 helpfuls

how to hide custom section ?

hey, I want to hide a custom section in project form, my problem is that I cannot find the name of the sectiontried with sys_id but didnt workg_form.setSectionDisplay('fa05ec91c3003100f67cb2c712d3ae35', false);

Project Emails are not getting triggered.

Hello All,Please help!I have 3 notifications created for table pm_project ( Project Task assigned, Project task commented and Project task started). Email are not getting triggered for Project creation notifications , assignment notifications, Watch ...

Shree Nag by Tera Expert
  • 744 Views
  • 2 replies
  • 0 helpfuls

inline editing for choice lists fields in workspace

Is it possible to set a choice field value inline in workspace? I have this property set to true glide.lists.inline_editing_enabledbut I still see this error message:  "Inline editing is disabled for this list"On the incident form in workspace, I wan...

Mike Gomez1 by ServiceNow Employee
  • 2859 Views
  • 7 replies
  • 2 helpfuls

ESG Workspace - Cannot Approve Metric data tasks

Hello, When I'm trying to submit or approve metric data tasks from the ESG workspace, I have the following message: "No tasks are selected". However, there is no way to select a task. Does anyone already get this issue? How to fix it? Thanks for your...

Community Alums by Community Alums  
  • 709 Views
  • 3 replies
  • 1 helpfuls