Hello, extremely new to using UI Builder. Trying to create a dashboard with a list with custom columns along with some table columns. I understand List components can only use tables as a data resource. What I am trying to do is create the equival...
I’m troubleshooting a situation where, in certain environments, incidents can move to the In Progress state without an Assigned to or Assignment group, even though this is typically enforced out-of-box. In other environments, the expected behavior wo...
Hi everyone, I created an HTML Template in 'sn_doc_template' table, and tried to use Mustache syntax in the 'html_script_body' field. Then created a UI Action to execute the GenerateDocumentAPI() api to generate a PDF file using the html template, on...
I apologize for the location of the post if chosen incorrectly. I installed ServiceNow ODBC driver version 2.2 changing only the drive letter from C to D during installation. It installed successfully, but the Microsoft Management Console snap-in fo...
Anyone knows what exactly is "API access volume" for IntegrationHub licensing? It says in MB/GB. I thought it was always based on number of transaction. Ref link - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/s...
can i get help on below queries 1. How to get my current instance AI search version Docs says it isn't available on plugins sectionhttps://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/reference/plugins-ins...
Hi, I want to access a specific SP page in ATF using URL. is it at all possible? I want to access the form in there, fill it up and submit which will create a Case for service desk. After that i will do some validation. Tried 'Open a Form (SP)' actio...
I would like to ensure that text fields such as Names are cleaned up prior to submission. I could create an onChange Client Script for each respective field but is there a simpler solution? I have lot of Catalog Items and don't deem it appropriate t...
I have a catalog item, There is a variable named cateogry and i am having 3 User criterias - critera x, y, z. I want to make category variable visible only to users in user criteria z. How can i achieve this without making a seperate catalog item.
Hi All,The OOB notification 'Incident assigned to my group' present in incident table is not getting triggered when incidents are getting created via any Integration or by transform maps. This notification is not event based, it gets triggered when r...
On the incident and other forms such as RITM/Catalog Task/Changes ect I have the Department field. I have a requirement that if the Department is set to certain values, say "ABC" then that record can only be read if the users have a specific role n...
Hello AllI have a scheduled job which is getting triggered however it is not executing the script. Please find the snapshot below.As per script, it should update the target HR case from suspended to work in progress and update the assignment group as...
The field label is shown on employee center. I want to know its field name (example u_xxxxx). Where do I check it?
Hi All,Can someone help us for the following scenario. We are recently using Service Bridge and as per Service Bridge feature we can utilize Remote Catalog Item (Remote Record Producer) for eBonding of Service Catalogs. Catalog available at Provider,...
Hi,I am implementing certificate inventory management using the automated request flows. We have a couple of routing policies that route to the Microsoft CA and I have managed to get the request and renewal flow to work. However, I have run into some...
