Referencing this page: https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/inbound-rest/concept/inbound-REST-API-rate-limiting.html To clarify: 1. If I don't create a rate limit for every api/method, what is the default ...
Hello, in this study that I did over two days, I created a catalog item with 3 string fields, free text type, so that the person can type the incident number and thus bring up the short description and the incident description. I am aware that there ...
Hi everyone,If this isn't the right board for this question, please let me know.I was curious if anyone has experience using AI to help automate ticket corrections. Specifically, we often receive requests from users who accidentally enter PII or PHI ...
We attempted to publish our custom service catalog, but it only displays the default "Service Catalog" instead of the one we created. Is there a way to make our custom catalog the primary one or change the name "Service Catalog" through scripting?
I have a Record Producer to create a record from Employee Center portal.What I would like to do is to copy already created record by Record Producer and then submit new form in Record Producer to create new record. I'm wondering if it can be possible...
Hi Team,When submitting a service catalog item form that contains a multi-row variable set, such variable set does not appear in associated approval tickets. can anyone suggest how can achieve this functionality.
I would like to use the Gantt component and color the bars using a field on the projects To do this, I have activated the "Enable color by feature" option and selected "State" as "color by column". Unfortunately, I don't know how to specify the Color...
Hi guys, how are you? Can you help me?I have a request to create a client script to allow the user to select in my date field (due_date_tax_collection_guide) only Tuesdays and Thursdays, but he can only choose Tuesdays and Thursdays 4 days ahead of t...
Had a look and this seems to have been an issue many have had. I'm currently using a mail script which is working for all other task records (sc_task and inc) when they are assigned to an ITIL user to work through, but records that were created via ...
Hi All,How to disable the search icon, can anyone please suggest easy way to do this... Regards,Pavan.
Just seeking clarification and advice on the following: When certain modifications are made to incident records in the incident table, some records in my custom staging table are created. I have created a scheduled job that will search the staging ta...
Hello Community,I've been trying to pass data via Transform script (OnBefore) to a Document ID field but I don't get any result, has anyone tried this before? I tried passing the sys ID of the record, then the table name but nothing seems to work. He...
HI all, I have a client requirement that i need to integrate the Servicenow incident table to Devops.Requirement is to enable 2 way integration between ServiceNow and ADO and design a way to manage a single backlog, but to maintain integrity of origi...
Hi everyone, In my scenario, a new record is automatically created in the system every six months for each user. I want the newly created record to be pre-populated with the data that the same user submitted in their previous record. What would be th...
Hello Community, I have a requirement to hide some fields from "i" or "Info" button on "Requested for" or "Requestor" catalog item variable in the portal. Because when it is a request for, one user can choose another and should not be able to see all...
