I want to hide the Emergency Change Model from non-admin users.To achieve this, I selected the Emergency Change Model in the Change Model table and added the users to the "Not Available For" related list, expecting that they would be restricted from ...
Hello can someone help to do the conditions of the two variables : Variable name is : "Name or serial number of the old printer", type : Reference (table Printer); Visible if Request type = “Renew a network printer” Display a field allowing multi-cri...
Hi All, I have created a new Tab in the existing Agent mobile app but its visible in the PDF instance but not in the company instance. Should I do any additional configuration for my company instance? I have created a new tab called "Variable Detai...
Hi, I am trying to implement a sidebar. This sidebar needs to only be shown on certain pages (based url parameter id). I need to make space by either adding padding to the page content or by injecting the sidebar html to the page content. What is the...
Dear Expert.I am looking for a data source that I could use to do the following.So I am thinking that the table that is the data source for “User Experience Analytics” could be used. Supplementation.Here is what we would like to doWe want to combine ...
Hi Team , can any one please help me on this issue? I received notification for many incidents which were not recently updated (they are resolved or closed) . I checked in email logs also , email didn't triggered , then how user is getting notificat...
Hi All, What happen if we rename "SLA" in Sla Definition? Anything needs to be check before SLA rename ? Thank you,Shabbir Shaik
Hi All, Our customers are receiving notifications even the conditions are not met actually notification is having condition as "work notes changes" and the incidents are already closed , and there is no activity related to work notes on incident b...
Hi All,I want to use the Change Models, but even after setting the property values in "sys_properties_list.do" it's showing me the old version.This is the current Change Request Page that I see and I don't want this page:I want the below Change model...
I need to get the user or group members emails and sys Ids and sysIds format should be such a way that I can assign them directly to additonal assignee list while I am creating catalog task through oob create catalog task.But I am not sure what went ...
Hi All,I have a requirement where in the order guide after ordering two ritms are generated and customer wants that RITM "xyz" is opened/initiated only when RITM "abc" is closed completed.Is this requirement doable? Has anyone come across such requir...
So, I wanted to remove (not delete) the Out of the box forums that comes with the plugins installed. So I wanted that the OOTB forums must not be visible to the users in the community.
Hello! We are currently investigating health scans with the finding "Same field twice on one form." There are fields appearing in different sections, but these sections are displayed conditionally due to UI policies. As a result, only one section wit...
have an issue with a script and I don't know what wrong.The script returns the same value for x and y instead of two different values. Can you help?
