Hi, need a method to report incidents assigned to the Service Desk where the Assignee took more than 4 hours to update the service offerring field.Calculation should be time difference between service_offering field is updated and incident was cr...
The activity stream does not display anything. It is configured to get data from the form controller, but no change is displayed in the activity stream tab. Has enyone ever expected something like this?
Hi All,I have no idea how to enable Approval flow for new content request. In the content Request form it shows all the levels as (New , Assigned , Work in Progress , In Review , Ready to Publish & Complete). But it always stays is New state & not mo...
Hello, on Incident form there is a reference field, for example assignment group and my client is expecting to show the reference pop-up always in ascending order rather than actual one. I tried to configure by following by below servicenow article ...
Hi all, I am creating custom flows and am using the Try flow logic - just as a developer would do with a try catch. Now, I would like to capture the message the Try throws up (ex.message in normal scripting). It seems that the Flow logic Try step doe...
Hi i Configured the "Opened for / Approver view" HR ticket page like in Docs.I selected the same COE like in the HR Service.I create a Hr Case.Got to the Portal View, with opened for user, and can not see the new short description, It still shows ano...
Can we do Integration of Cisco DNAC with ServiceNow without ITOM License ?I can see there is Cisco Catalyst application available in the store.
How to enhance the search so that if a last name is entered, the user name will come up.Currently it' is working with first name.
I've seen that some people seem to have an EVAM data source OOB which shows major incidents on the announcements tab however I don't have this and only have banner announcements and outages. Any help?
Hi,Can anyone guide me how to change the date format on the task card in dispatcher workspace. Now it is in YYYY-MM-DD I wanted to modify this to MM-DD-YYYYBelow is the image attached for your reference.
Hi, we have configuration where comments are mandatory while rejecting the approval record, so need to provide comments while clicking on button. Here the problem is, it is making the state changed first then posting the comments. this behavior is pr...
There is a requirement to make the "comments" mandatory if someone rejects the Change Ticket via the list context menu UI Action i.e. right click on the Approver related list. I managed to make some modifications in the script posted in the community...
Hi All, I wanted to run an instance scan to check on any steps in all the flows we have in the instance whether it has a step where it will create a new record or update the sys_user_has_role for a specific user.I have tried to check on the related t...
I want to get holidays list of Austria, Germany and Spain and then populate them in the cmn_schedule table of servicenow. Is there any automated way of doing that using rest integration or other way?
I am trying to create a calendar which marks available dates which is coming from backend table (field type is date ) and on select of available date shows the available time slots and that is also coming from backend table (field type is time). I am...
