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Resolved! Inbound action - new email to update an existing ticket

Hi, i know that an email that is classed as a new email is for just that, but i need the script to check to see if a ServiceNow number is contained and if so, to update the existing ticket rather than creating a new ticket. The inbound action i creat...

M_iA by Kilo Sage
  • 602 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent decision based on the user

Probably really simple one this where im having a moment!I have a topic decision that I am trying to build that looks at a reference field on the users company record and depending on the answer, will take the user on the specific journey.  Each bran...

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M_iA by Kilo Sage
  • 565 Views
  • 1 replies
  • 0 helpfuls

Catalog UI Policies Clashing

Greeting developers, I have a requirement to hide specific variables on load of the catalogue item. However, I'll later on need to show these variables individually on specific variable selection. I have configured Catalog UI Policies to achieve thes...

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Kamva by Giga Guru
  • 328 Views
  • 3 replies
  • 1 helpfuls

Resolved! cmdb_ci_computer list view not showing records

Strange thing has started happening in Xanadu.If I open cmdb_ci_computer in the CMDB, no records show in the list view. Theyre there and the number at the bottom confirms this.If I go to the base table and select where class = computer, these show as...

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M_iA by Kilo Sage
  • 1514 Views
  • 4 replies
  • 1 helpfuls

Getting error message when trying to add variables to MRVs.

Hello. I'm trying to create a multi row variable set for the first time.I was able to create the variable set, but every time I try to create a variable inside of it, I get 3 error messages. - Invalid Insert-Cannot set 'Global' to true for variable i...

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Emily4 by Tera Contributor
  • 671 Views
  • 6 replies
  • 0 helpfuls

script to return all reference of reference list field

HiI have a field of type reference listI am trying to write a script that returns me all the SYS IDFor example -In the groups table I have a record named X and Y and Z are registeredAnd record Y has a record U and QFinally I want to output an array o...

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Lion Kesler by Tera Contributor
  • 262 Views
  • 1 replies
  • 0 helpfuls