Resolved! SLA Definition Time Zone
Hi Community,I would like to know if my SLA will default to the system's Time Zone if I don't select a specific one. ? Thank You!!
Forum Posts
Cannot open RITM on Test Step (ATF Service catalog)
Hello Team, Im creating the test steps for catalog item, I could write the steps till the RITM but couldn't open the RITM form. can anyone please help me with test step that opens the RITM form. Please find the attached screenshot of test steps I hav...
How to create incidents/RITMS from excel file using flow designer
Hi Team, I have a new catalog item and there is a few variable What do you want to create?a) Bulk Incidentsb) Bulk RITMSIf a selectedPlease upload your bulk incidents CSV file. (variable type Attachment)if b selectedPlease upload your bulk RITMS CSV ...
ui button on project workbench
I have a requirement that i have to add a button in the project workbench so that user can toggle back to the project form. is it possible to do this?Screenshot is attached where i want a button.
Number of rows removed from this list by Security constraints
Hi, I got Database view and I get this message on all of featured records.I set ACL rules to the:read operation - database view tableread operation - sn_hr_core_caseread operation - metric_instance I can see as sn_hr_core.manager the tables that are...
Mobile Dashboard
Hi, I need to add Dashboard in now mobile application, so that whenever reports were added to the dashboard then that reports in mobile dashboard automatically updated instead of adding every report to dashboard preview in applet launcher and applets...
How to add user signature to work notes
Is there an easy way to add a signature with an email address if someone adds a work note to an incident?The idea is that when the team responds to a customer, they sign it manually with a note Kind Regards and we would like it to be added automatica...
How to apply onSubmit Client Script functionality for Cancel button
I want to apply on submit client script for cancel button.Scenario: if a user clicks the cancel button, do not let them submit the form if their email address is incorrect.
Export and Import of Existing Table data from one instance to another instance.
Hi All, I want to move lots of records of a custom table from lower instance to the same table in higher instance.But I have made certain changes in those records like I made active = false for few records and changed some field values for lots of r...
Fetch actual time worked by agent on cases and chats to retrieve this in a report
Hi All, I am trying to fetch the actual time worked (not opened/close time) by an agent on an HR case and chat. Need to fetch these details in a report
Resolved! CMDB health dashboard not working
Hey Experts, Require ur help/insights on CMDB health dashboard. When I open the dashboard it shows N/A even though the records are present in CMDB.How can I get it to show the output?TIA
Resolved! CSA Exam
Hello everyone, I have a CSA exam coming up soon. Does anyone have a practical test or practice materials they can share? I'd really appreciate any help or advice you can offer. Thank you!
Hide List UI Action in configurable workspace
can we hide list ui action based on criteria?Requirement: need to hide both new and edit ui actions and keep only export,is this feasible??refer below image example
Restrict attachment visibility on csm portal
Hello Community,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attachment to be displayed to the customer or not. I would be grateful for advice on how to implement the configura...
Resolved! Copy Attachments from one record to another
Hi All, would really appreciate you help. I have created a UI Action which will create an "incident" from another table. I want to copy all attachments over and have found some script which should allow me to do it but it does not seem to be working....
