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Knowledge base Feedback task

Hi Team,There is a out of the box functionality if Knowledge feedback task resolved notification is triggering to to submitted by and in that there is link redirecting portal where submitted by can accept or reject that resolution in PDI we are getti...

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Shabbir1 by Tera Contributor
  • 1409 Views
  • 13 replies
  • 0 helpfuls

Identification Engine Payload Sanitization Problem

I am working on a Discovery Pattern that inserts two records into the cmdb_ci_appl_generic table.  In my test case 2 records are inserted at the end of the pattern run, that is the expected behavior.  I can inspect the payload and see the two records...

Gary11 by Tera Contributor
  • 1170 Views
  • 1 replies
  • 0 helpfuls

Resolved! how to prefill date in service catalog

Hi, i have create 3 variable and what i would like to achieve as per below scenario.I would like to achieve that when i enter variable 1 start date and select the variable 2 - 3 day or 5 day it will automatically calculate and insert to variable 3 en...

TMKAM by Tera Contributor
  • 712 Views
  • 2 replies
  • 0 helpfuls

Resolved! Validate Phone Number using OnSubmit

Hello Everyone, I am trying to validate if phone number is valid or not using OnSubmit.Unfortunately when phone_number or mobile_number has a valid phone number it still not be able to submit the record. Any idea how to achieve this? here is the samp...

Automation of CMDB Attestations

Hi Team ,  can anyone please help me on this requirment ,  CMDB Business Applications and Application Services need to be attested for accuracy every 12 months. This is currently done manually. The attestation is required when the date in the 'Config...

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nameisnani by Mega Sage
  • 1795 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service portal page update multiple portals effected

Hi community I have issue below please help I have 2 portals, when I make change to a page on one portal it is reflected in both portals. It was my understanding that each portal will have its own instance of the page or did I miss something.  How ca...

AnthonyMull by Tera Contributor
  • 2278 Views
  • 10 replies
  • 3 helpfuls

Need To Attach An SLA To Catalog Task

I have a Catalog Item that generates Six Catalog Tasks. On each of these Tasks I need to attach an SLA. SLA should be on "Catalog Task" as per the requirement. 

Pam13 by Mega Expert
  • 3805 Views
  • 5 replies
  • 1 helpfuls

Resolved! Related List Not Displaying Reference Fields

Good evening!   Thinking I may be overcomplicated things, as I have tried a few different methods to get a related list with records to display properly within incident.  I currently have a reference field to a custom table built within incident. I h...

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Resolved! sys_hub_flow.definition missing from table

I am building a business rule that requires identifying the 'yet to be triggered' approvals and tasks for a given flow. From what I have researched I should see a 'definition' field in the 'sys_hub_flow' table but, it appears to be missing.  Does any...

Mark Brogna by Tera Contributor
  • 2855 Views
  • 13 replies
  • 0 helpfuls