We are attempting to implement a Before Query Business Rule on the Portfolio table that filters out records based on their association with Service Catalog Items (sc_cat_item). Specifically, when the “Apply to Catalog Item” field is set to true, we w...
Hi All, I am currently working with the Microsoft Copilot ServiceNow connector to retrieve data from ServiceNow. Specifically, I am using the “List records” method to fetch data from the Business Application table (cmdb_ci_business_app). However, I a...
Hi there, I am facing an issue with downloading a document via a link in the email. That document was attached to a Notification record and mapped to the Message HTML field using the insert/edit link option in it. When I clicked the link, it redirect...
hi, we have a "business justification" field on our forms which is of type "multi line text". wondering if we can insert icons/images on the question_text. is this possible at all? thanks.
Hello, we are creating an ATF for testing on a service portal. The portal has customized components (widgets, modals) and sometimes we need to use the native step Click Component (Custom UI) to click on components. We use Retrieve Components to ident...
Hi everyoneDoes anyone know whereto find this variable in Supplier Collaboration Portal? We are now using Xanadu and also a Yokohama instance and tried to find this variable but still not showing.. Is there any role that we need or is there anythin...
Greetings,We have created an onSubmit Client Script to fetch groups based on name, and save it to a list field.the values are not getting saved. we tried to set values on a string field and we see that the values getting entered and then cleared out ...
Hi, I have been searching the community but not actually found the solution. I need to extract the text between the the 2 "|" as shown in the below example:- TICKET ID 924209 | ABNORMAL_ANONYMOUS_IP | JOE BLOGGS So i would expect "ABNORMAL_ANONYMOUS_...
Need some help here. We sync our user population to SNow from our Azure AD tenant. We have a few custom mappings, but nothing huge. We're having an issue where certain attributes will not update automatically, but will update when we use the provi...
I have set up a request item to use the Step based request fulfillment flow and added two steps:1. authorise2. create sc_task When i request the item the flow 'Step based request fulfillment' does not run. It has no executions. I have confirm that it...
Hi Everyone, There is an RITM in production which got closed when an approver approved while SC task are in open state. We already have a business rule which prevent RIM closure if Sc tasks are open also I tested this BR in dev and same is present in...
Hi All, I need to set a custom view as default view whenever a custom module is opened. Additionally I need to restrict the visibility of the view to only 1 assignment group. PFB things done so far In the above SS, I have set the View Name under link...
So when the assigned to used comes to the case then he shout only see the groups based on coeFor exampleIf the Case is of hr benefits case and assignment group realted to this are D, A and CThen he can only see these 3 groups to select.I have written...
I have email action, The email i receive has the field names with space in between them and the parsing is not working. IS there a way to parse this?Requested TypeIn-PersonAlternate TypeVirtualDate Requested2025-04-22Time Requested10:15 a.m.
I want to hide a declarative action on a related list when change management state is -5 on workspac
