Hi all, For some reason my dashboard is getting changed to "AIOps Operational" every time I hit the home/my company logo in the upper right corner. I have never had this happen and cant figure out why. Anyone else has this issue? Thanks,Jonathan
I need a way to get the list of mandatory fields for an incident so that I can create an incident on behalf of a user. The user will NOT be a System Administrator in this case so the user will not have access to sys_dictionary and can therefore NOT b...
I'm building out a tool which can automate the process of creating a SN incident on behalf of a user. I first get the user's OAuth token to authorize REST API access. Now I'm able to, for example, create an incident on their behalf using a POST to th...
Hi All,There is an integration called IDN integration with ServiceNow, where we do Outbound REST message to IDN and do POST method. But for some of the RITMs, the integration isn't working even though the activity in the workflow is showing as finish...
HiMy PDI has been offline for several days now ; am I alone ?
i want to create a skill kit where the promt only answer question related to a single kb but when the user ask a question not related to it show a message of error.its possible?
So I have a UI script that sets a variable on a Record Producer. The value of that variable needs to be broadcasted to another widget. However, Im getting a "$rootScope is not defined" error. I had a similar error with g_form but added a few lines pe...
Hi, In Service Portal, we set font from Times New Roman to Open Sans through widget CSS. It is working as expected when we impersonate the end user. But when the end user tests from his end, he can see older font(Times New Roman) instead Open Sans. ...
We have two instances - DEV and PROD. In DEV, rest messages are created with end point of external tool like - 'http://ext.dev.com' and captured in update set.The external tool has different end point for their prod - 'http://ext.prd.com' Issue is, w...
Hi All, Having to add stages to a RITM flow causes a lot of unnecessary work and limitations. For example, you cannot use subflows as easily because subflows cannot set stages for the parent flow. You also cannot use solutions like, for example, lett...
We are integrating Zscaler event mgmt with Sevicenow so that zscaler can send alerts to SNOW-Inbound Integrationusing Oauth.I have all necessary client id and secret ID/token url and the endpoint is set as:Event Managerhttps://trinitypoc.service-now...
I have written bellow script: Not getting desired output function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var today= new Date(); var strtDate = formatDate(today, g_user_date_format); var end...
1. For which all scripting objects protection policies can be applied?2. I read somewhere that it can be applied for only script includes and UI actions. Is that true? If yes, why not on Business rules for example?
we have built a bi directional ebonding integration between external tool and ServiceNow.sometime integration fails due to network or xyz reasons. say a record got created at 1pm in external tool, integration is down for 2 hrs, then it came up.Now in...
Hello!I was looking for some help with figuring out the lines needed in an email script to display the value of variable in a multi row variable set. This is the code which iam using. Its returning the backend value. I am not able to use the get_dis...
