HI Team,I'm working with a problem ticket regarding the inbound emails received from the end-userWhenever user creates an incident an email will be sent out to the caller, and when user replies on this automated email by attaching image as an attachm...
Hi, one question related to TinyMCE version in Xanadu. Unpaired html tags (e.g. "<img>", "<br>") are no longer closed in HTML editor because within Xanadu upgrade the version of TinyMCE (html editor) was upgraded from version 4. to version 6.8.3. As...
I have requirement if Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress Now the thing is i have different catalogs like Tech,HR,Facilities and Operations and under that i have mult...
Hi Experts, So I went to fx_currency table and made the Canada Dollars as active. However, Canada dollars is still not showing on my drop-down list even after activating it. Please help. Thanks!
Hello,I am trying to update the status of business application to retired through a catalog item workflow.My workflow has following script : gr.setValue('install_status', "3"); //Retired = 3 in backend choice table On completion of the workflow, ther...
I'm using Xanadu in my PDI and installed the domain separation plugin. I impersonated an ACME Employee in the ACME domain, created a new dashboard, added a visualization from the library, and saved it. I can access the dashboard fine in the domain AC...
Hi Team, After parent is getting created we are clicking on new child record,and when we click on new it should fetch parent short_des and Description. Can anyone help me in this?
Hi All, I have a scenario where if logged in user is a part of wpt and opens new incident form can only see groups related to wpt. Also, if it is not a new form and incident is assigned to wpt then along with wpt groups , group A should also come in...
Hi All, There is one GEN AI use case, we need to implement GEN AI in Global Search and Service Portal Search widget. When we type something in Global search its should show the suggestion based on Gen AI response. If anyone have idea on this please ...
We use the case management module in our business and we have users that have the case agent roles, but dont have ITIL.From cases, we create related incidents where something is broken and those are assigned to our engineers who fix the issues.We hav...
Hello experts, Apologies if this is not the right place to ask this topic. We are currently trying to integrate SN with a third-party app. From my understanding, a MID server is required when communicating from within a private network to the SN ins...
Hello Folks, I created a Custom Mail Script for Multi Row Variable Set (MRVS) for approval mail notification and called that mail script just below OOB req-item-variables mail script(See Below)Doing this , i wanted MRVS data to populate in two diffe...
Hi all,I am trying to populate approvers from a reference field from WRP form through workflow approval user action. We have a reference field 'Business service' on the WRP form. Once the request is logged by the customer, this field will be filled i...
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Hi Experts, So I have changed the background in one of the Portals by uploading an image - However, when I tried to check the element style of the background under Inspect there's nothing on it - It used to be like this - it has the background size...
