Resolved! Unable to populate the variable set values
Dear all,Unable to populate the variable set values in the 'sc_item_mtom' table after form submission. Does anyone have an idea why this might be happening? Regards,
Forum Posts
Resolved! How to populate a catalog variables in email body for Approval Notification
Hell Everyone, I am trying to populate a 4 variables on the email body in approval notification.I created a Approval email notification on sysapproval_approver table. and i have a catalog item with 4 variables like "First Name, Last Name, Email Id, T...
Update set
I have 10 ATF tests created in sys_atf_test table, But I could not be able to capture my updates in update sets is there any way to add all the 10 ATF tests to add to a new update set.
In the virtual agent I am getting some messages, how to find the from which topic it is directly
Hi All When I am opening the Virtual agent I am getting some messages. I want to change that message, but I am not sure in which topic this message is configured. Is there any way to find a topic directly (like "Code search" to find a topic). ThanksN...
Field decorator that opens external URL in Configurable Workspace
Hi, In Service Operations Workspace, I am trying to build an Action Assignment with Action Model = Field that opens a URL in a new tab of the browser.I already tried client side script with g_navigation.openPopup(url); ...
i need to make changes in Knowledge article feedback pop up?
i need to make changes in Knowledge article feedback pop up? if knowledge base is service desk then i don't want to show this pop up can any anyone please tell me where can i make changes.
Resolved! ATF Scripting
Hi everyone, I want to verify if an approval is generated for a request with an ATF step, do you know if this can be done with the current available steps or it has to be with scripting? throught the 'Run Server Side Script'
date variable
Hi All,I have a date variable 'xyz' which value is getting auto populated based on other 2 variable's values but still not read only. When the value of the date variable 'xyz' is not empty then I need to restrict the user to select any date which is ...
Workspace customization
We have a requirement to do the screen recording and attach that video recording in the workspace (e.g CSM workspace). For doing the recording we have a external application which will handle the recording part and will send ServiceNow the details.Sc...
Resolved! Add more nodes
Hi Is it possible to have one more node in my personal instance, I was trying to tune the performance, and it was important to test my functionalities inside my PDIThanksRegardsTiago
Need help in UI Action
Hello Experts, I created a UI Action where the answer for a choice field is Yes it should bring a UI Page as a pop-up and insert the record in a particular table. Below is the script i wrote, my script is not reading the value yes or no in the choic...
Avoid Overloading of CIs in the CMDB with Identication Rules
When populating the CMDB , we usually talk more about avoiding duplicates CIs, but you can also have an overloading CIs .What is overloading of CIs ?Overloading of CIs is when several completely different CIs are defined as one same CI .This is the c...
After creating issue Stroy is not creating in servicenow during Agile Devops integration.
I have connected devops instance with servicenow devops instance.But when ever i create issue in azure automatic sotry is not created in servicenow.work item in servicenow showing 0 updates.
Work Order 'Opened By' field not populated on Run on Demand
In the Field Service Management module, when I generate work using the "Run on Demand" button on a Work Order ticket, the "Opened by" field remains empty. It should be populated with the user who clicked the "Run on Demand" button.
Demand Form
How to link the requirement record(dmn_requirement) with child tasks from a demand form or from a project form.
