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HR Agent Workspace

Hi @everyone,need to create one button on the HR Agent workspace whenever click on the button it should come popup which will display number of attachment attached to a HR case.please let me know if anyone have response.

KritiK by • Tera Contributor
  • 935 Views
  • 4 replies
  • 1 helpfuls

Resolved! Service Portal - Service Status Subscription Widget

Hi All,In service portal we have, "Service Status Subscription widget " which has an option to "Subscribe To Updates". Is there a way through which we can see the list of users subscribed and what are all the type of notifications being sent to the S...

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Resolved! Multiple Variables in one OnChange Client script

Hi, we have 3 to 4 variables with yes/no typewhen any variable is changing with Yes/No then one pop up message should need to appear(Same pop-up for all the variables).  we have written for Single variable and its working fine with below script. func...

wefw by • Tera Expert
  • 2206 Views
  • 6 replies
  • 4 helpfuls

Resolved! Third party Integration

Hi All, I am performing one integration using flow action which is calling SI to create the request body and then posting it to third party URL. The integration is only uni-directional i.e I am posting data to third party system, now when this third ...

Anubhav24 by • Mega Sage
  • 1351 Views
  • 7 replies
  • 1 helpfuls

Resolved! When an KB article is about to expire it triggers a notification using event and now along with notification a normal task tickets is required assigned with all the KB article data.

Hi All, We have a requirement when a KB article notification is triggered at the same time with the same data a task record is to be created for auditing the article details. I was thinking to have a script action approach to create the task data fol...

sonalin by • Tera Expert
  • 3102 Views
  • 5 replies
  • 0 helpfuls

SOAP message credentials

Hello, what is the best way to use base auth credentials from SOAP message in the SOAP function ? In the SOAP function i have defined whole envelope with security header where i have to pass credentials. 

emines by • Tera Contributor
  • 653 Views
  • 1 replies
  • 0 helpfuls

Filter UI Builder

Hi, I want to insert my values into a pill-type filter in the UI Builder. I tried doing it by simply setting the id and label, but it doesn’t work. for (var i = 0; i < api.data.get*.results.length; i++) { var result = api.data.get*.results[i...

To display values of Multi Line Text in Separate Lines

Dear Team,I have a Multi Row variable set Product Details in a catalog item under which there are 2 variables, one is Product Name Type-Single Line Text and the other Variable Product IDs of Multi Line Text type, here when a user click on Add button ...

rishabh31 by • Mega Sage
  • 3267 Views
  • 5 replies
  • 2 helpfuls

Create escalation from a case

Hi I have a requirement to create escalation records from a case, what is the best approach to do so? By creating a flow or business rule or something else? Any recommendations? Thanks

Snowman15 by • Giga Guru
  • 1065 Views
  • 3 replies
  • 3 helpfuls

Going inside loop so many times

(function executeRule(current, previous /*null when async*/) {    var acc = current.u_account.toString();    var exp = new GlideDate(current.u_expiration_date);    var loc = current.u_location;    var listt = current.u_list_product_family;    gs.log(...

Resolved! Multi Line Text Field Clearing on Save/Update/Close Task

So I have a catalog item with a mandatory multi-line text field on a task. When they type in that field, then save/update/or close task, the text is there until that task reloads and the field clears.  How can I watch or debug this field to see what ...

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