I have created AVA state on sc_task table . based on this field the multiple tasks should create based on the ava state. how to transition the workflow based on custom field and previous task should closed complete once the new is created and new tas...
Dear Community,Has anyone succeeded in sending attachment from SN incident to JIRA issue using REST API?Tried all possible solutions suggested but all in vein. your support will be greatly appreciated. Thank you
When the user submits a form in the mobile app with some attachments, the records created in the table sys_attachment do not contain the right info the the field content_type. It is image/* instead of image/jpeg or image/png. In the mobile app the us...
Team, Here is my widget output that I have developed. I want to set up individual color in widget for each distinct state choice value. Not sure how to do that in widget. It is only setting one color as of now. Need your help in that. Thanks in advan...
Hello,I need to create a metric to measure how long an incident has been assigned to a specific agent, but only when the incident state is "In Progress." For example, if the agent changes the state to "On Hold," the time should no longer be counted. ...
Hi Team, We have a requirement to send a notification to the end user if1. Reminder 1 - No update received for the past 10 business days2. Reminder 2 - No update received for the past 20 business days3. Reminder 3 - No update received for the past 30...
Has anyone build a bulk update set export tool? We have an idea of how to build one, but before we put in the effort I wanted to see if it has already been done.The scenario is mostly for backup purposes (for example, before merging a bunch of sets t...
I am running into an issue with a auto applying checklist template. I have tried with Decision builder and Flow designer and get the same results. The first time works with no issues with my conditions. The issue is what if there a mistake made and ...
So i made this method that adds all variables from the Ritm to the SCtask. I know that there is a OOB Way of doing this but this is what we settled on. How Resource consuming is Lookup Records on Workflow? My team is concerned about this.
Dear Community, Please find below scenario where I am stuck at: I have a record producer form where after certain selection and after when we submit, it redirects to a backend UI view table link. Just like below: This is the setup design for this for...
Sorry, noob to UI Builder here. Announcements are showing (announcements-snc.png) for the Service desk landing page SNC. But as soon as I create a variant (announcements-variant.png) I just get black boxes saying "no page collection added yet". How d...
Good Day. I wanted to update the Platform Analytics and UI Builder Application in my Instance, but it keeps saying there are 6 Dependencies that "Needs to be procured from Store". When I click on them I get redirected to the Store and to the Platfor...
Hi all, I have a Project Type field with Project based and non project based choices, when I select project based, project code and names come respectively.Project Based-> Project code (reference to custom table ) and Project Name(Read Only-> lookup ...
Hi Team, I have created Survey from survey designer and published. We have made it accessible to everyone. When i open the survey definition, i can see the link View Survey URL. When i click on the URL i am unable to get the survey. May i know why th...
I am investigating using Data Filtration to limit what users can see. I want to limit visibility to specific incident categories and assignment groups. However, when I build them, the user has their own tickets filtered out. The following scenarios n...
