Hello, We have the requirement, that whenever the ticket gets created the SLA - First Reponse SLA (P1/2/3/4) should be attached, so that it can be easily distinguished that this was the first SLA that was attached. I tried adding the condition - inc...
On the normal change/emergency change After filling all mandatory fields and clicking on risk assessment in the Related link always risk field setting to high.But when change form saved and state is new and when we click on risk assessment then risk...
1) For the Portal Object Widget, THIS page says for the Record option, "If this field is empty, the widget displays information based on the sys_id parameter provided in the portal web page URL." but if I leave the field blank, it shows and uses the...
Hi all,I am new to decision table and stuck here.I have a decision table created. (attached the screenshot) I was trying to call this via script, basically to get decisions passing the inputs. I tried writing script taking help from documentation but...
In Flow there is one apptrack payload which is not working as expected.payload is returning obj[] and it is returning empty.please suggest something so that I can fix this.
Hello,I have a client script that calls Script Includes to populate a "Reference" type variable. This is working fine using it in an Alert, but I'm having trouble getting the code to work in reference variable. Could someone please review the code an...
Hi,I am trying to use the following API for AI based Search (AI Search Assist (Internal API) https://dev243998.service-now.com/api/now/aisa/search While trying to call this API, the Status code on Service Now is returned as 400, with the following ou...
Hello All,Could anyone please advise if there is a way to convert URL addresses entered into a clickable link when "Post" is selected? I understand if you wrap the URL into the format [code]<a href'"URL"target="_blank">TAGNAME</a>[/code], it will get...
Hello, I'm trying to upload an image using the upload button. Once the file is uploaded and I click update, the file should go and be uploaded into the sys_attachment table. How can I achieve this?
I have a custom table where it's required to add some custom fields to the activity filter to to see field changes in activities.While trying to add a custom field by configuring the activity filter, the field is not available in the Available slush ...
Hello, I'm currently working on a portal widget to update catalog items from the portal. My script is functioning, but I'm facing an issue: when I click on the edit option, a modal box appears to update the catalog item fields. However, I'm unable to...
I have a requirement where I need to add custom columns in the planning console of project workspace view.Please see the attachment.I'm unable to see the OOTB Project Workspace Component. Please see the attached.Also I'm unable to add new risk on cl...
Hello All,I am trying to configure the below logic in flow designer and need some help. Please advise.I have a variable called "Productive Date" on a record producer.1. If the Productive Date <= 30 days from current date (If today is Feb 21 it means ...
I have created custom related list on issue form .For that created m2m table used planned task and issue table. In issue form related list if i add one record it added to related list and if i open related list record so in that record need to show ...
I want to create an UI Action button on Legal Request form to set legal request state to "Awaiting Information".