Hi team, i have requirement to show only department based assignment groups for assigning to assignment group based on current logged user --> groups department Please advice Thanks
I have created a record producer that creates record in target table. But as I submit this, its just opening a new empty record, when I put gs.addInfoMessage("Ticket number"+current.number); In record producer, its giving me a number and when I searc...
Hi, 'Knowledge manager' and 'knowledge' role is not helping to create new knowledge articles.How can this be fixed?The individuals have the above roles but still are unable to create new knowledge articles.Any help to fix this will be appreciated. TI...
Hi,I am in a scenario to show only logged-in user-created incidents. I tried it, but it is not working. Kindly help. if(current.sys_created_by == gs.getUserID()){ answer = true; } else{ false; } RegardsSuman P.
Hello All, I am experiencing an unwanted issue. I have a multi lingual condition on notification and email script written on the body of the email.I have two languages French and English.Whenever we are changing our preference language to French and ...
Hi,I have got a requirement to hide some of the options in the "Status" field of a table based on certain roles in backend form. I was able to achieve that by using an onload client script and hide the options based on the role. This table data is wi...
I am trying to generate one report with data from two tables. One is sc_req_item and the other is a task-extended custom table, filtered by assignment group equal to "group A" or "group B". I was attempting to create a database view with a before que...
Hello everyone, I have the following problem. I need to create a filter option for a Widget. The filter needs to show all RITMs that are assigned to users that are in the same group as i am. Im currently trying to find a filter option in the Instanc...
Hi, I am facing a issue with one of my custom service portal page where I have added a Custom Widget and a Report Widget.My RequirementWhen I am hitting Custom Button in my Service Portal I am doing a API call inside Remote Table Definition to fetch ...
Hi team, We have a requirement, to send a report to particular group when a record is created in CMDB task table. I checked scheduled report, but here cannot specify condition like when record is inserted. Do we have any option with email script to a...
HI ALL,After searching in the table sn_cd_content_portal, I would like to open the result (PDF file) with a viewer using this URL: /$viewer.do?sysparm_stack=no&sysparm_sys_id=8d4891d01b06.... What can I do to achieve this? I have created an EVAM View...
Hi everyone,If this question has been addressed before, please feel free to redirect me to the relevant post.I am working on a ServiceNow integration for our product, which generates a substantial list of OT assets. My goal is to import these assets ...
Hi All I have created one after business rule on sys_flow_log table without any conditionsBut it seems not triggering.Add one log statement at the start in script, but didn't show upWhat might be the reason for thisCan't we create BR on certain table...
I want to add a tooltip/Help text/ Hint for (GRC)Engagement's Result field, in workspace. I tried the method given in the kb article(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006185) but that also has two limitations:-us...
I have a record producer with a list collector variable, and I am trying to accomplish adding a check box so that if the user checks the box, the list collector variable will select all items in the list.When I try to test the functionality, I get th...
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