How role is not mapped when cloned
We have cloned production instance with int instance for upgrade process. In production, I don't have impersonator role.but in the int instance I am able to impersonate users. How this is possible?
Forum Posts
Still receive email notification even if the Notification preferences is disabled
Dear Experts, Is it possible to exempt particular email notifications from the option that allows users to turn off notifications altogether? The rationale behind that any request created from a catalog may be to ensure that individuals can receive i...
Resolved! Configuring Agent Assist in UI builder (custom scoped application, Vancouver)
Hi All, I'm developing a scoped application that contains a workspace created using UI builder (from scratch). On the record page's Agent Assist tab item: I've configured as follows:The table configuration, looks ok to me, when I load the page the ag...
Resolved! How to Create a Flow That Auto Populated Data From the Last Submitted Record
Hello Community,I'm trying to design a Flow in ServiceNow that automates the following process:When a user creates and submits a record , a new record is automatically created.The new record should automatically populate all data from the last submit...
Widget data are not coming
Hi, I have a customized widget on Portal content table to show data like simple list. Data are not coming.https://xyz.service-now.com/supplier?id=csm_index --> csm_index is the homepage of Supplier portal. Here data are not coming for the tablehttps...
Resolved! How to customize the default login page, or to check the login page.do
Team, Anyone helps me to customize the login page.do, where i have to go to customize the login page like html, CSSi want to change the background color need to customize the username and password elements, the default login pagei have attached scree...
How to create an SLA Metrics in Servicenow
Hello All, Can someone help me on how to Create SLA Metrics?I have a requirement to create SLA Metrics with reference of one group but i'm not aware where to check and create new SLA Metrics in ServiceNow?please help me on this. Thanks,Sattar
Resolved! UI action to copy short description and description from incident to incident task
Hello! I need to create ui action next to submit (see below). This ui action will copy the short description and the description from the incident to the current task.like from INC2847082 to INCTSK0653006
embed cloned widget of data table from instance in another widget
hi i have made one cloned widget of data table from instance and i want to pass (embed) this widget in another widget
Unable to generate report due to ACL
Hi All, i have created a functional field in problem table and when i am trying to create report an ACL is stopping me to do so. The ACL is created for digital portfolio management scope but problem table is in "global" scope . My functional field "...
Issue with Displaying Variable Editor in Multiple Sections of the sc_task Table
Hello All, I am currently using version Washington DC and I've added the Variable Editor to two different sections of the same sc_task table, but it is only visible in one section. The editor is not displaying in the other section. Can anyone help me...
how to trigger flow via business rule
Hello Experts,I want to trigger flow by flow designer can anyone please tell me how can we trigger flow by writing the script in the business rule?thank you.
Where to find LDAP GlideLDAPGroups script?
I'm trying to find information about GlideLDAPGroups.It seems that it's inside a blackbox that only ServiceNow staff members can see. My question around it is which query does it use to map the members against users. It is applying a filter through t...
need to add approvals skip conditions in delegates widget in portal
Hi Experts, In portal in delegate widget, approvals should skip based on timings like once CR added into the approvers/delegate queue at 2:00 PM and approver should approve within 4 hours if missed then it should skip that approval and trigger for f...
add new button on service operation workspace in activity like reply email
add new button on service operation workspace in activity like reply email
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