Hi folks, we’ve requirement,we need to process User Roles table data(new roles created, roles added to users over the month) and we want to save this data as a file in MID server and need to send an email along with attachment. how can we achieve thi...
Hello!My workplace is currently implementing a second esc portal. One demand that we have is to make sure that when the search functions are used the only results that show up should be the ones that exist on the current portal. But what is currently...
I need to create an RITM for a different item under the same REQ. We have created two catalog items. Let's call them Item A and Item B. They are both available separately, and have their own flow, trigger by a service catalog request. However, when r...
I created an onSubmit script, but I'm running into a problem. When the user clicks "I agree," it should submit the form. However, even though the script sets the value to “true,” g_form.onsubmit is not actually triggering, and the form remains on the...
I want to test that the related list record is opening correctly and validating the values using ATF but both the 'Validate Record in the List' and 'Open a Record in List' test steps are failed basically when I try to configure the steps the dot wal...
hello everyone, I cannot test anything on a form that is hiding inside of a Related List. how can I access the Related List fields inside of a Test? How can I access the tabs inside of the form and how can I create new records under related list so ...
HiCan any one please tell me how to filter a list based on the class of the configuration itemFor instance, I want to filter incidents where the class of the configuration item is "Windows server"?ServiceNow doesn't allow mw to select the field clas...
Hi everyone,I have a form in ServiceNow used for asking questions about four subjects. For each subject, there’s a designated group of people who are assigned to handle these topics.Currently, every time a new question/ticket is submitted, all member...
I have a catalog item where I want to add one user to multiple groups. I have groups as a multi row variable set that shows group name, description, and group manager. what I want to happen is when multiple groups are selected one approval goes to a ...
Hi there! I've created a BR in order to update a value from demand tablo to an enhancement table. It's a simple query and no much more...but for some reason it runs very slow the business rule is an 'after' type with a particular field change and it ...
Hi! When launching a REST request, I’m getting ECCResponseTimeoutException (com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=957fa87adbb07300e9565d50cf961944 after waiting for 30 seconds in ECC Queue) neverthe...
HiI have requirement to send approval catalog variables i have two variablesbusiness owner and technical owner i want send the approval to business owner and technical owner how i write the script in workflow first i try send the approval with below ...
Good morning, how are you? I have a variable in my order guide called 'variable,' and there is a variable set with a variable called 'variable_two,' which is of type reference. In an advanced reference qualifier for 'variable_two,' I need to pass the...
Additional Comment and activities field are not visible on incident form for few integration related incidents. Even if in form layout it is added and user have admin role. Can anyone help me with this?
Hi Experts, We have a requirement to modify the Business Service Status Widget so that the Services section becomes expandable only when the user clicks on the "+" icon.The structure is as follows:Service Classification → Service → Service OfferingWh...