Hide Agent Name In Ticket Conversation Widget
I need to hide the HR agent name from the portal in ticket conversation widget.please provide suggestion on this
Forum Posts
Field decorators are not working after Xanadu update in workspace
Hello All,After the Xanadu update my workspace application is not supporting Field decorators. I can see field decorators but i do not see tooltip message. Thank you in advance.
Resolved! want to set percentage based on two integer field values using BR
Hi everyone,we have a requirement that, we want to update percentage based on two integer field value ,so i have created After insert BR, but it's working , any suggestion that would be great help for me. (function executeRule(current, previous /*nul...
Reading variables or executing functions in the client script from a script in body html template
Hi everyone, was wondering if there is a way that I can call a function or reference a variable I set in the client script , from a script I have in the body html template
Conflicts Detected Change- Blackout Schedule
Team!Change Request - Conflict detected. Click check Conflicts - Finds Blackout Schedule for 80+ servers. Issue: In the Conflict Detected Window (on Change Request) Will show ONLY one CI for all the Blackout Schedule== Any advice on how to show ALL...
UI builder
Hello Team I'm trying to add my page to the workspace. I went to UX Application and added my demo page to Experience Category. But it has never shown in the workspaces dropdown. I wonder why. I did everything right. Thanks
Does GlideSchedule() works?
Hello, I am trying to run a background script with below code in order to automatically close all resolved incidents after 3days or more. I want to add that in a scheduled job, but first I am trying it through background script:var g = new GlideRecor...
Submit button pops up error alerts on a scoped app
Hi experts, we cloned the ootb form widget to a scoped app and when using the submit button on a new record (save button) it's inserts a new record to a table but pops up some error alerts: here is the HTML code (same as OOB) : <button ng-if="getPr...
Resolved! My priorty is not changing for a custom table inheriting Incident Table
I have a custom-scoped application with a table inheriting from the incident table. I have Impact, Urgency, and Priority inherited from the incident table for this scoped application table and I've created Priority lookup rules but the priority still...
Can multiple child incident be automatically tagged to parent incidet ?
Eg. if have a parent ticket and i see numerous child tickets, can these be automatically merged and tagged to parent ticket without being manually entering parent id on each ticket? this will greatly reduce the manual effort.Is there a feature set or...
Require advice after aquiring both CSA & CAD certificates
As a final-year BTech student with certifications in Certified System Administrator (CSA) and Certified Application Developer (CAD), I would like to know what additional steps I should take to further develop my expertise and secure a job in the Serv...
Hover in Service Operation Workspace
I have one custom Field in Change application with high,medium and low choices when we hover we need to get description with hint its working in Native UI and in service operation workspace its not working how we can achieve this?
UI Action to create change from incident
Hi All,I have a UI Action to create change from incident.By default it always creates a Normal change.How I can provide ability to user to create Normal or Emergency change as per user decision.
Resolved! Show Parent.sys_class_name choices based on another field reference
I have a catalog that need to display the class name of the web application based on the selection of a variable called Server. I'm performing an upstream search from the Server CI to retrieve the list of CIs associated with the web component variabl...
Create Order Record in custom Table with Items lines requested
Hi Community, We have stationary management for office employees where they can order the stationary item available for that location. For this we have table that stores item name, quantity and location and second table(order number, item, quantity, ...
