I have the following requirementWhen I open a case with an SLA of 2 days and create an incident from it after 1 day, the incident's SLA should inherit the remaining time (1 day) from the case's SLA.
Hi everyone,I have a requirement to hide a value of a reference field, if the users department starts with BT.I have written the Script Include below: Script Include:var getUserDetails = Class.create();getUserDetails.prototype = { initialize: func...
I was testing Twilio integration on my PDI (dev120225) and it was expired.To continue testing, I've requested new PDI and I am having a trouble to set Twilio SAID and auth token.The error message is "Could not connect as there are existing Twiml Apps...
I'm unable to close out task since the checkbox variable is not visible and it's mandatory.. How can I close it out?
Good day everyone,i have a tricky request, i need to schedule a weekly report for individual users with pending requests opened by them.It should be only sent to them with any active request that hasnt been completed or closed The condition on the re...
Hi All,Please suggest me which is best practicevar newcats=[];var cat=['cat1','cat2','cat3','cat4','cat5','cat6'];gs.info(typeof cat); //Output: objectif(cat.toString().indexOf(gr.u_cat.toString())==-1){newcats.push(gr.u_cat.toString());} OR var ne...
I have a requirement to allow a customer to:copy a RITM to a new catalog item from the portalDisplay the new catalog item in the portalreview and update the variables of the catalog itemSubmit the catalog item with the updated variables My script (se...
I need help on importing a data from an excel file using a flow designer triggered by a catalog item.I am trying to load a data using a data source to my import set table.All in global scopeI already created an action flow with this code :var loader ...
Hi All,When I use GlideSysAttachment.copy() option duplicate attachments are copying when I attached attachment twice on the case recordI want to cascade only unique attachments from case record to incident recordI have used below script but not wo...
Hi ,I am trying to remove estimated delivey time 2 days above submit button .How can I achieve this? Thanks in advance!
Hi everyone,I have recently created 10 new fields in the cmdb_ci_appl table, and I need to provide edit/write access to users who are members of a newly created group.I’ve implemented the following code, and it works as expected for certain users, su...
I have business approval group list field on change request , which may have multiple groups . I need to raise an approval for this field and make sure that atleast one user approves from each group . I have used ask for approval action in flow desig...
Currently there are some quick messages that several groups need to use. Is there a way, other than recreating the messages for each group to allow all the groups to see and use them? In the system it looks like you can only assign one group as this ...
Hi all! We have Business rule at sys_user table, that using "current.addActiveQuery()" if current user is not admin.At one of our Catalog Items at Service portal we need to show all users, not only active. Is there any solutions how to check where we...
When we click on the OOB cancel button on problem form the below popup will come and set the state as closed.But as per my requirement I need to set the state as cancelled. For this OOB UI action "ProblemTaskStateSNCV" which is not editable. How can ...
