Hi All,i hope i've put this in the right place.I have remote access to a ServiceNow Eureka instance, our Dev one, which is installed on a Linux server. The setup is strange in that the server itself is hosted and maintained by another company - my te...
Hi, I have territory_path = "TER13/TER14/TER15" I want to get the records with territory_path until level 2 something like TER13/TER14 Can GlideRecord Api supports using LENGTH something like gr.addEncodedQuery("LENGTH(territory_path)=2"); Can someon...
Hi All, I am using REST API EXPLORER and i selected PUT methods and selected user table and then given one sys id record then i updated email value and its working --> after sending the rest call --> email id got updated in target table( user table) ...
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I have a basic metric that calculates the time it takes from when a group is assigned to the first time assigned to it is populated. I cannot use the duration value as hoped in a report. How could I update the script to calculate a numeric value repr...
Hello all, I installed Limit Concurrent sessions plugin, activated applicable properties and defined the limit of sessions - 2.Also checked Limit concurrent session option under my own user profile. Still I am able to perform activities from more tha...
The records that we are marking as duplicates are not actual duplicates as they are associated with a service account. Since we have 22 service accounts we are seeing 22 data centers with the same name but they are associated with one service account...
I've been asked to build a report to show which fields are mandatory on a form. This is for the ITSM space, so think of a report that shows the form name (ex: Incident), the field name on the form (ex: Impact) and then a true/false flag as to whethe...
Hi, I have created a transform script that creates a request using Cart API. I have that working except it is not adding the Requested For user, so I looked to find more details on Cart API but I can't find anything. I did find CartJS API, is this t...
Hey,I have 2 variable sets that should be visible only if the request is created in the order guide.I created 2 UI policies that hide these fields otherwise but now I have a problem.I have email notifications with approvals where these variable sets ...
Hi i want to get bearer token by providing client id and client secret to then connect the third party API.In postman i can provide end point, client_id and client_secret(in headers) and get the following { "access_token": "XXXXX", "scope": "XX...
I have a Wait For Condition flow action that I want to wait until a checkbox variable is checked on the RITM. I am using a script to achieve this, but its not working. its throwing this error: class java.lang.Boolean cannot be cast to class java.lang...
Hi, just wanted to ask i got a source file with Employee id of a user and want to load and transform it and place it in the assigned to field of a table, specifically alm_hardware table. How can i achieve this? from employee id -> transform map -> as...
Hello, Recently a change occurred in our Production instance, causing our icon spaces to show brown chair icons for Office (see below)Previously, this type of icon shows a green dot if the space is available for booking. However, I'm not sure where t...
Hello, I am trying to refill the following requirement: Add new option named 'Print Article' under the Actions feature on the kb article in the Service Portal.Is this possible? If yes, please let me know the best way to achieve it, ideally with step ...
