Hello All, I have a record producer targetted to entity table, I have a control record referencing that entity. I was able to display the variable formatter on the entity table seamlessly using the same approach of creating a formatter and a macro ...
Hi, i have a report created on table "sc_req_item", now even 10 variables column is also listed in the report.Report is displaying the data properly but when we download the report it has 0 data in the excel or any other format. this is bcoz of 3 var...
We have "Group" and "Date" variables in Cat item, After anyone submits RITM Approval will be sent to "Manager" of the group from variables.Now after the Approval is Approved - I have to check the Approval time is after or before from the "Date" varia...
Hi Team, After writing the script, is there a way to validate ( like, complier we get in C++ or Java).. Between I also see something on the client script window. could someone advice is it the one that I am looking for it. Please see the attachement....
I asked Chat GPT and they replied that due to security issues, it is better to inherit AbstractAjaxProcessor with Client Callable in the Script Include set to false and use AJAX.I was creating a Script with Client Callable set to True when using AJAX...
HR portal and IT portal Virtual agent chat conflicting on Instance? We have two portals for IT and HR department. We have already configured virtual agent for IT and Now we have to create VA for HR portal. We have created diff chat experience still w...
hi, i wish to know if i should upgrade to jdk 17 before or after i ugrade my self hosted instance to washington
We have an OOB Performance Analytics Dashboard called "Incident SLA Management". This dashboard contains 4 different tabs such as Incident SLA Overview, Incident SLA Overdue, Incident SLA Resolved and Incident SLA Assignment. I want to copy and repl...
Create a report in your PDI, for Incidents in open State from last 30 days. The Report should be with graphs ( choose the best one to represent the view ) The data should be presented in Tables The user should not be able to export/download the re...
Hi All, On the on-call schedules page ($oc_groups), under "all on-call schedules" tab, if we click on a roster name, then it would display the contact details of the roster, which has one phone number, one email address, etc. We needed to display 3 p...
In the Service Portal widget Catalog Checkout (sc-checkout), there is a line to determine who the request_for person is using the system property glide.sc.request_for.query. I needed to modify the request_for query to change the list of users dependi...
I am working on a story which is:"Closed and Closed by fields on the Change Request to be auto-populated by the 'mark_closed' business rule on the change_request table. How to implement this?
When a month is selected in the Month for Adhoc field, the From Date and To Date pickers should be restricted to that selected month. Users should only be able to select dates within the chosen month, preventing navigation to the previous or next mo...
Hi Developers, Do we have any methods to mask PII data in additional comments and work notes?Can we identify them based on Regex patter and replace the entered values with "X" ?Please provide a solution for this, need to mask off only the PII informa...
I have a requirement to send task with a record producer form to be assigned to the leader so they can submit the form. How can we achieve this via flow designer?Any insight would be much appreciated.
