Dear All,We have ACLs in the system for table pm_project.I see that there is one ACL for "pm_project - write" and another for "pm_project.* - write"What is the difference between these 2 ACLs? The first one provides write access to table and the othe...
Hello all, How can I add list collector variables that reference cmdb in the body of an email. My flow is a trigger. For example, the user go to the portal to request a pentest. The user fills out a form. One of the questions is Application - Plea...
Hi Teamplease check if this scheduled job script is ok or if i am missing something?var gr = new GlideRecord('sc_req_item'); gr.addQuery('state', 'Closed Complete'); gr.addQuery('cat_item', '89a103df8710da1016a443770cbb3523'); // Replace with your ca...
hey i have an issue i want to edit in compose email in the service operation workspace ex :when i receive an email based on the incident record there is the reply button like bellow in the image all what i need is to find where this button stored to...
I have done some research and it looks like I should be able to have the "Clone" option available under Related List but I can't not find anything. Do I need to do a UI Action?New and still learning and help is appreciated
Hi! We use ServiceNow to draft and store knowledge base articles. I'm having trouble figuring out the best filters for capturing New articles published in a given timeframe. I used the following filters, but that won't show me any articles that were ...
What is the best approach to ensure a standard change bypasses the CAB approval? Should the focus be on configuring the standard change model to automatically skip CAB approvals, or would it be more effective to create a normal change with an expedi...
I have a dashboard that I created with a bunch of interactive filters for our Agile tickets as it was easier than customizing the out of box agile board. One of the filters is for Assigned to is not working for anyone without admin permissions. I've ...
I want to have the true checkbox variable only available under Approval Summarizer for the request item, I know UI macro work behind this but can this be customized?How can I achieve this?
Hi, I am trying to use the trial version of Orlando, to provide integration of directly publishing articles to Knowledge management from my product. I am trying to add javascript in Article body(i have changed the field type from Translated_html to...
Once I have created a catalog item, and its associated (default) task, I cannot subsequently (re-)edit the task definition. Hoping I could force the issue, I deleted the Catalog Items Task, in the hope a "New" button would appear on the Task Definiti...
Hey guys!I am working with a Record Producer. I am including a variable set called 'rail_variant_ekonomiservice'. In this variable set there is a reference variable called 'refers_to_user' (reference to sys_user table).Who you choose in the refers_to...
HI, If I go to my saved CMDB queries on the CMDB Query Builder I find the query that was built , how can I promote this to another environment?It seems like it didnt got captured into the update set
Requirement : Third-Party application Kong API to consume ServiceNow Table APIs to Query, Create and Update [GET, POST, PUT] Change and Incident requests. Current Solution : Below are the steps currently followed for the integration,* We have created...
Hello,How to achieve this Let's say I have a RITM000001, now I need to iterate through all the catalog task associated with the RITM000001, and if any catalog task is open then I need to wait until all the tasks goes in complete States If all the ca...