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Resolved! VA greeting message is not translating

Hi Community, Good Day!I have created a custom greeting message. When I change my laguage to any other language , then translation is not working.I already have defined in UI message.Screenshot attached for referencePlease guide where I am going wron...

Drishti by Tera Guru
  • 1186 Views
  • 5 replies
  • 0 helpfuls

CSS Overrides

To preface - I've dealt with a lot of "lazy" SNOW Dev's. In a meeting yesterday, regarding the new IT portal I'm working on, I got so much push-back on everything from CSS overrides, to using OOB widget that aren't part of the OOB design. They told u...

Send Line break in description field via json

I have SNOW to SNOW integration. I am creating incident from a record producer. Everything else is working except I am sending variables to description field in incidents. I am not able to send line breaks after each variable. I tried \n and also usi...

Cindy Sim by Tera Expert
  • 1084 Views
  • 5 replies
  • 0 helpfuls

Make an incident private

How can we make an incident with sensitive information not accessible for everyone just for the InfoSec team.we tried different options but nothing seems to work for what we are looking for. Thank you in advance.

Glide Ajax 101-Beginner Level ( Inspired by Shawn Dowler)

OverviewOverviewGlideAjax can be tricky to use due to its client-server structure. To simplify its implementation, I created this color-coded example to ensure all details are covered when setting up a new call. This guide includes an image, text, an...

sadif_raja by Tera Guru
  • 1057 Views
  • 1 replies
  • 2 helpfuls

Adding a field in caller card next to name in SOW

In SOW, under Record Information for an Incident, I want to add a box in red and green color and the text in the box should be "VIP" and "EXEC" respectively. Can someone please help me how to add it? I have modified the OOB Script Include "SOWInciden...

example for exec word near name in caller card.png
SonamKandoi by Tera Contributor
  • 446 Views
  • 1 replies
  • 0 helpfuls

Resolved! Exclude one business rule from execution

Hi I have business rule Close Item which closes items after some time. During running update other business rules are fired. I want to disable one particular BR during execution of Close Item BR. Option setWorkflow(false) cannot be taken into account...

leech10 by Tera Contributor
  • 987 Views
  • 2 replies
  • 1 helpfuls

Resolved! Assignment Group Metric

Is it possible to modify the OOB assignment group metric to display a different value?  my goal  is to display the previous group along with the new group:current.u_previous_assignment_group + ' -> ' + current.assignment_group.getDisplayValue();

bekfro by Kilo Sage
  • 602 Views
  • 2 replies
  • 0 helpfuls