All, My team is working to update our catalog items to function in the Service Portal. Among many hiccups we have found and worked around there is one that is quite frustrating. We have a UI script that has a lot of commonly used functions on our Ser...
Hi, I'm building a custom component using next experience UI framework, and I want to add this component as one of the tabs on the contextual sidepanel that appears inside Service Operations Workspace when looking at an incident (Record SNC page). I ...
I setup a metric to get the assigned to duration on the sc_task table. It does not calculate the duration for the person who closes the task as the assigned to did not change. How can I get the metric to also calculate the duration of the person ...
We have a huge list of Business Services showing up in the Employee Center - System Status portal page. Did anyone implement "Show More" button functionality in the "Business Services Status" widget? I tried something like the "KB Category Page"....
I have a request item I am building where I need to set the Short Description of a catalog task. In the script editor for the Catalog Task>Short Description I have: var shortDesc = "Order mobile phone for " + fd_data.trigger.current.requested_for + '...
I activated the property com.snc.on_call_rotation.pto.con to enable PTO with approval.However, when I assign PTO to users, the calendar shows the name of a different user.These are my findings so far:When the property is inactive, the record is inser...
Hi,I have a requirement where whenever a record is created in a particular table (eg incident), i should pass the ticket number and other fields in key value pair as json objects like below in rest.{ "incidentid": "INC00101", "properties": [ ...
Hi, Please assist - How to track activity log from the table cmdb_ci_computer customize field value, thanks.
I've been asked to hide a UI action button on a form until a user makes a selection on a particular drop-down field. In my case, I'm working in a global application called 'ticket', which is an extension of the task table. Tickets are created by en...
Hi,On project form, we have change request related list, which allows the user to create a new change request. My requirement is to make that new form open in a custom view when i try to create the change using new button as shown below.I wrote a vie...
Hi All, There is defect for Notification /Subscription.Issue is, When working on Notification/Subscription features in stage, identified the subscription users are not being listed in cc on the communicate compose email ?What do I check like why subs...
After Discovery we'll be getting some OOB attributes auto populated with values. How to check what attributes are mapped to CIs wrt different classes?
Hi All, I am new to ServiceNow, can you please help me on this issue related to the Dashboard. After upgrading from the Vancouver version to Xandu, the end user is unable to view the dashboard report, even after being granted access. I have provided ...
Hi All,I have a custom table, where that custom table stores some information related to usersMy requirement is to generate a report from a custom table whenever a record got inserted and attach that report to the respective user's HR profile. Is it ...
Hello!I have a notification that I want to trigger when a request from a specific order guide is set to Closed Complete. In this notification I want to return some values about the request, such as Server OS if it's a server. The problem is that it r...
