Hi Experts I have the confirmation alert. If click on the OK I want to make visible the manufacturer filed. If I click on the cancel I want to make manufacturer field hide. Thanks in advance.
Hello everyone! I need help with the where clause for this database view I want All requested items, catalog tasks connected to the requested items and the SLA connected to the catalog task! how can I achieve this ? screenshot is also attached! th...
Hi, I have a flow which got cancelled, i want to rerun the flow i see some script but its not working for me, can anyone please help me how to rerun the flow. (function() { var now_GR = new GlideRecord('incident'); now_GR.addQuery('number', 'RIT...
Hi, The email Template Publication Default Link (${mail_script:sn_publications_host_url}sn_publications_publications.do?sysparm_pub_id=${sys_id}) not working and clients cannot access links on the service portal
Hi folks, We have a requirement to create a form that when submitted, kicks of a script to raise either an INC, REQ or CHG based upon the user input. We created a catalog item and associated workflow but when the cat item form is submitted, a REQ is...
I mistakanly made some changes (in a scoped app) to the branch (i.e., atf) that should not be there. Those changes belong to a different branch. How can I remove those changes from this branch?
I am not sure if this is possible to do. I can create cases using the rest API no problem but what I am trying to figure out how to do is to create a case that also uses the layout from a record producer form/Service Contract (whatever it is called)....
Hello In my Service operations workspace, I added couple of icons which would open a certain page inside my SOW. However there is no way to restrict the icons , I would like to hide the icons from certain users/groups. I am able to restrict the page...
Hello experts, I am looking for the best approach : I have 3 catalog items (lets say one add,one for modify and one for delete) and each catalog items creates a change request when submitted now so I am wondering if it is possible to combine all 3 c...
Hello Everyone, I am new to SNOW and I am in learning phase and need someones help me to figure out solution/approach for below requirement. We are receiving a text file which needs to be formatted before loading to staging table. For this scenario ...
Hi All,We are currently planning to upgrade to Xanadu. We have not yet enabled the Next Experience UI and looking forward to enable it as part of our upgrade. I am looking for some feedback specifically how the end user experience post enablement , p...
The reply to is auto populating with IT Service Desk <emailaddress@service-now.com>. I neeed this to be a different reply to.I have added the the address to the sender configuration for compose and reply but the reply to is still auto populating with...
How to report on how many SLA breach (both response and resolution) on incidents assigned to members of my team in past 3months ? I only have OOB ServiceNow reporting module to use
I am having issues as this is my first time using shared variable sets on multiple forms - If I remove a variable set from a catalogue item in DEV when I transfer the update set to TEST environment, the variable set is still attached. I removed th...
Hello Community!I am trying to migrate update set using using Batch update set and it's giving error like There is a pending operation on this update set : [update set name] and previewing cancelled. How to resolve this issue?Thanks in advanced!
