Hi all, I am trying to create 2 email notifications 1. Users in the assigned to field receive a notification when a new case has been assigned to their ServiceNow queue2. Notification gets sent to the Assigned To user when a customer updates the com...
Introduction: For ServiceNow developers, efficiently passing data from the server to the client is essential to ensure optimal form performance and user experience. This article focuses on the g_scratchpad object, a tool provided by ServiceNow displa...
I know there are a lot of articles out there about being stuck in the 'Loading' state, but my Import Sets are 'Loaded'. If i open the Import Set there is a related link for 'Transform'. When I click that, the data comes in with no error.What is cau...
Hi Members, I have to instance say PDI 1 and PDI 2. I have developed an Scoped Application in PDI 1 which I want to migrate to PDI 2 so that the development can be continued on both the instances. Please share the step by step process to fulfill this...
I am trying to create a portal announcement in ServiceNow on the Widget and Banner on the portal page.I created a new announcement completing all the fields on the announcement set up, I saved it and went to the service portal and then refresh the pa...
I am trying to open an existing incident in SOW , goto the assignment group and select i option inside the field to see the manger option using ATF. Everything works except the last step which is selecting the i option . Can someone let me know how t...
Hi Community, I have created a Script Include that returns sys_ids of HR cases. When I call it in a report, it returns sys_ids, but the report shows zero results. PFA the script and report screenshot. Any suggestions? Thanks! Script - var gr = new...
Hi Developer, Employee ID(Requested for) is the variable in the Catalog which is mapped to Requested for Employee ID (requested_for_employee_id) field in the backend form. The value in the Employee ID(Requested for) variable is auto-populated from th...
Dear Members, Requirement: - Sending Work notes as Comment via REST API to JIRA.Implementation: - I have created the below Business rule which runs on Insert/Update of an Incident and also a REST API.Issue: - Getting the error JIRA Comments: {"errorM...
Hello Developer Team, I am trying to creating sc_req_ritm record through scripting but I am receiving error of responce_code 500. I can not use 'CARTAPI' for this due to some other issue. I have to use this method only.Plea...
Hi, I have removed all the ACL to the custom table. Now I have created a write ACL only. Also, I have removed Admin Overrides options. Still I am able to see the table and edit it. Kindly help. RegardsSuman P.
Users with Role A should have write access to all field except Configuration Item on incident table and Role B should have write access to Configuration Item field and all other fields should be read only?
Hi All,Can you please help me when i am using script include with gilde ajax then i am getting this error: onChange script error: ReferenceError: getCallerInfo is not defined function () { [native code] } can someone please help me regarding this ty...
Hi All, I want to make fields only read-only on the basis of selection of that the second filed become editable.for example I created 3 fields 1. caller and 2. caller department and 3. call location.Now I want caller department and caller location s...
Hello,When any Incident or Change is closed, user should not be able to delete or remove attachment from closed ticket. Remove / Delete option should be disable on closure of ticket.Regards,Shraddha