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Target Table of Received Email Inconsistent / Incorrect

Hello.  I'm trying to setup Inbound Email Actions for HR Case records. I noticed that when I compose (from scratch) an arbitrary email to our ServiceNow instance, and I include "RE: CaseNumber" in the subject line, the target table will be identified...

ReceivedEmailIssue.png
G24 by Kilo Sage
  • 1318 Views
  • 1 replies
  • 0 helpfuls

Resolved! Make Cards border blue to grey

HII am not able to make Card border blue to grey. How can I achieve this?

Community Alums by Community Alums  
  • 2334 Views
  • 7 replies
  • 1 helpfuls

How to add icon on variable

I am not able to add icon  ?,X on right of variable on front end.How can I achieve this?

Community Alums by Community Alums  
  • 1719 Views
  • 10 replies
  • 1 helpfuls

How to show buttons on the notification for approve or reject

Hi,  When I send a Notification I'd like to show two buttons called Approve and Reject in the email body. When Approve is clicked by the user the task state has to updated, same goes with Reject. Can someone please help me understand how to achieve t...

Blessy2 by Tera Contributor
  • 990 Views
  • 1 replies
  • 0 helpfuls

Latitudes and Longitudes

Has anyone ever used Latitude and Longitude?If yes, for what reason?If no one uses it, why did ServiceNow even think of having this field?Is there any data validation on this field as they are expressed in terms of degrees (°), minutes ('), and secon...

Snutils

Hi All,I want to create a slash command such that when i put it it should navigate me to different instance. Please help me in achieving this in snutils

kali by Tera Contributor
  • 2922 Views
  • 3 replies
  • 2 helpfuls

Add baseline to Platform Analytics Dashboard

Hello! Is it possible to add a baseline to a dashboard in Platform Analytics? I have a MTTR Dashboard based on incidents and would like to add a baseline/target to the dashboard. The dashboard is great, but I would like to see a target goal for resol...

MeigonS by Tera Expert
  • 1055 Views
  • 4 replies
  • 0 helpfuls

Alternative to GlideEncrypter API

I have an existing piece of code like the below and where the encrypted string is passed on to a workflow scratchpad. Could anyone please help with the best alternative here.I have gone through the article (https://support.servicenow.com/kb?id=kb_art...

daisybora by Tera Contributor
  • 1137 Views
  • 1 replies
  • 0 helpfuls

SCCM Service Graph - Stop updating my serial numbers!

We've recently enabled SCCM service graph connector as part of a Software Asset Management deployment and found that it likes to update some hardware records in our CMDB that we'd really wish it wouldn't. For example, if a member of our IT staff swap...

MarkD by Tera Expert
  • 2325 Views
  • 4 replies
  • 1 helpfuls

You do not own the vendor prefix for this scope

Hi, We are unable to publish a Scoped Application to our company Application Repository from Studio. We get this error message: "You do not own the vendor prefix for this scope" The application did start its life on a Personal Dev Instance, so hence ...

GlideEncrypter Deprecation - Password Reset Workflow

Good morning, GlideEncrypter Deprecation - KB1320986. We have the below code in one of our workflows  // The Reset AD activity does not validate for password history requirements. // As a workaround, a combination of Reset AD and Change AD activiti...