For LDAP integration, if a user is not available in ServiceNow during authentication, the user needs to be created in ServiceNow. Is this possible? If yes, how can we achieve this? For example, when a person named ABC tries to log in for the first ti...
hello!! iam new to servicenowi have created a button assign to me for incident table. that was not displaying on the form ,what can i do to overcome these?visibility script: current.state=='1'&&gs.getUser().isMemberOf(current.assignment_...
Hi Team, I am trying to get the variable value in one record producer and I wrote a on change client script and I'm getting the responses as "Vidya alert:[object HTMLDivElement]"
Hi,I have written 2 scripts to update the 'closed_by' field with the value in 'resolved_by' field in both the problem and incident tables [For Auto Closure].'closed_by' field is updating with 'resolved_by' in incident table but it is not updating in ...
Hi All, when an article is rejected, an email notification should send to a specific group including the rejected comments from the approval. I have added a notification activity in the workflow. Notification is getting triggered, but comments are no...
Hi everyone, I have a problem running a test in ATF, It was running ok with the same steps and now it throws this error in the create user step:I tried removing all the roles and the group, but still got this error. I tried running other tests and th...
I want to extract report from Sys audit table and compare it with the changes made on Incidents. Sys audit table has sys id for those incidents. How can i extract file/report with the Incident numbers. Thanks.
Hello, We have started configuring Azure Devops integration with Agile Development. We have successfully set up the connection between ADO and Servicenow. We have mapped ADO Epic to Project in Servicenow and upon creating an Epic in ADO, Project is s...
On approval of RITM/change requests the subsequent tasks are getting created with the approver name instead of the actual requestor name . Is there any way for us to set the sys_created_by to either system or requestor name
Hi,The thing is to create one Catalog Item, which allows users to request multiple pieces of one item (e.g 12 Laptops, 31 keyboards), but for each item create separate RITM record - not like one RITM with (for example) quantity 8.Perfect scenario is ...
Escalation emails needs to sent every 24 hours after the new task is created, till the task should get closed the reminder emails needs to trigger, and have that email sent to the users reporting manager.Please assist the requirement it will helpful.
Hello,I'm trying to show some reference fields(columns) in a related list. I configured the list layout for this(Exp: Reference_field.Name)When I try to show the other columns in the list layout I do not face any problems. And If I call the reference...
Hello, I am currently attempting to use a Flow on a catalog item to create a Work Order [wm_order] used by telecom agents in addition to the RITM [sc_req_item] and Catalog Tasks [sc_task]. A high level of the process is as follows Request/RITM are cr...
I have created a test user with roles project_user and project_manager (Not ITIL).Project module has been exposed to this user by changing project module setting from ITIL to project_manager. project module has been exposed to this user now But on cl...
Hi, Can we do rest integration with Lansweeper on prem with ServiceNow?Can you please provide any product document, It will be helpful. Thanks in Advance!
