Hello - I am trying to get our 'Flow Context' UI Action on the RITM table to work within Service Operations Workspace. The UI Actions opens the flow designer flow that is executing from the RITM. The option shows up in the Form Menu, however, once ...
Hi,For my current catalog item adding attachments is mandatory.I am not able to upload attachment using 'Add Attachments to Form (SP)' for catalog item in service portal. and there are not any steps available for upload attachment under "Service Cata...
I've got a catalogue item that allows a user to not select a certain field and they can leave this empty:From the screenshot, the user can leave the New Lab Level/Platform Child field empty. However, when a user submits their request, it appears as N...
What is the difference between "Suggested application servers" and "All suggested applications" reports on Application fingerprints dashboard.
Hi,We integrate pagerduty with ServiceNow. I have created a custom field in pagerduty & I have a custom field on incident form as well now I want to map that field with the incident field in ServiceNow. I have follow the steps which is written in the...
I am having an issue with certain users always seeing the default view when viewing the user profile widget in the service portal. Other users look to be seeing the service portal view. I have tried loading these users with query parameters v= and vi...
HI All, I have a requirement to add the CI in the related list of the KB Article form, once the KB Article is created or updated, the value of CI field also should get added/updated in the related list -"Configuration Item".Can someone please tell me...
Hi Team, I've created a record producer on Procurement table (sn_spend_psd_procurement_request). I'm trying to make true for "UR certified' field for creating Universal request and Mapping the Procurement table to the same.I've checked "Allow UR crea...
Hello Guys, Did you ever tried to add new language which ServiceNow does not provide an internationalization (I18N) plugin?I found KB about language record.But wanted to hear from soneone who already followed them in Xanadu? Who could share experienc...
When we type some word in 'Search box' of SP, only items which we added some keywords or knowledge articles will be displayed. How to enable AI search to show related content to that word.
We currently use Twilio which uses a Script Include, Event and Script Action. I am trying to get this to work with Paging Accounts on the Assignment Group vs looking at the On call schedule but I can't figure out how to get it to get those paging acc...
Custom Created Activity does not populate data on Customer Activity tab of interaction, whereas type phone and chat interactions show the records. Please refer the attachment for the same. I have followed the documentation and created everything from...
How to check the incoming HTTP request payload when OOB Table API is used? I'm aware soemhow you can check in the Node logs using glide.rest.debug property, but at the same time ServiceNow says not to do that in PRODUCTION and also but this IS NOT a...
User should not be able to submit catalog request when Req type = Software and if he is not a part of a particular group. He should get an error message while submitting that "Not eligible for form submission". Kindly help how to achieve this
