Has anyone implemented a solution for 'Retroactive stop' for SLAs?
Has anyone implemented a solution for 'Retroactive stop' for SLAs? (as its not covered OOB), but I have a use case.
Forum Posts
Resolved! UI Action Condition Syntax Question
Hello everyone! Just wanted to ask a quick question that I hope is pretty simple, I think my syntax is just a little off. Relatively new to developing in ServiceNow and in the process of creating a UI Action with some conditions for a button to show ...
How to enable Loaner asset request in HAM
Hello, I want to use the OOB Loaner asset request process in HAM. What are the pre requisite and how to enable and use Guided setup for OOB Loaner asset request Thanks in advance
Show the resolution note while closing the case in the portal
Hello Team,I have a requirement where when an agent resolve the case, the resolution note should show off in the case. Somewhere where the additional comment is shown. How can we achieve that?
Resolved! How to create report on monthly active users (sys_user table) in ServiceNow?
Hi. I'm new in ServiceNow, I'm looking to create a report in ServiceNow that displays the monthly count of active users for the past 12 months. Here's what I want to achieve:Condition: Count of active users (filter for users where "active" field is t...
Resolved! Attachment file size restriction
Hi,i want to restrict the attachment to 5mb in incident form explicitly and if the attachment count is more than 3 files then , it should ignore the data and throw an error message.i don't to change the system properties for attachment. Just want the...
Duplicate Emails goes out on sla Breach notification.
Hey Folks!!Facing an issue of getting Duplicate emails on 100% SLA Breach email notification. Configured via sla definition with an custom workflow and an event mapped with an Email notification. Everything was set up for sla on a catalog task, can't...
Resolved! Using flow activity or function to add Cost Fields.
I'm stuck on a flow i've created. The basic function is to allow users to select multiple Hardware Assets at one time.I can update the Asset and associated CI with no issues. Now, I need to add all costs associated to each Asset and put that in the F...
Resolved! Updating read only fields using browser console or Inspect
Hi All, Users are updating read only fields using F12 or Inspect or browser console in incident or change request forms , is there any solution in ServiceNow to restrict this so that no one can change read only fields in any form.The developer tool ...
Resolved! Unable to set field value on discovery_snmp_oid Table
Hello All,My requirement is "If any record is inserted into 'discovery_snmp_oid' table with the model contains "win" the table field should be set to "Window Server". I created before insert business rule;When to run is: Model contains 'win'When I tr...
Resolved! how to get report on all subscription count in servicenow ?
Hello ! How can I get build a report on all subscription on my ServiceNow platform. I can see all entitlements and allocations but I do not see way to convert it into a report. For reference attaching my PDI screenshot
Integrating ServiceNow and Codeforces
Codeforces is a platform which hosts competitive programming contests.It also provides API methods to interact with and get the data from codeforces.Click to get all the methods supported by Codeforces.Demo of this integration is available here Step ...
Is there a place to store External API Keys or Token in ServiceNow?
Is there a place to store External API Keys or Token in ServiceNow?
how to export workflows along with stages and activities including related tables without updateset
I like to export workflows along with stages and activities including related tables without updateset, how to achieve this?the individual workflow imported as XML is not appearing in the list, what could be the reason?
Rest Step & CSRF tokens
Hello! We are trying to make a integration using Flow Designer Actions and REST steps. In first REST step message, GET, we fetch a CSRF token in response headers and after extracting the token with a script step, we perform a POST message using REST ...