Hi all, hoping someone out there can help. We are looking for an implementation partner, and I was using the Partner Finder but we are hoping to find someone who has experience implementing FSO but that was not an option to search by. Does anyone hav...
Hello. What is the best way to prevent users from adding comments to closed HRSD Cases? Please be detailed in your answer if you have one... We have users entering HR Cases via the Employee Service Center (1).After they do so, and an agent closes t...
I am using UI builder where I put an Iframe in a new tab for my case record view in the CSM workspace. That part works. My goal is to auto populate the form that will pop up in the iframe using values from the case record. I have successfully attache...
Hello Folks Can anyone share CIS- ITSM Dumps? ThanksCharitha TS
Hello,A customer indicated that when they clicked "Update Costs" on a Demand record, the following message appears"Planned hours rounded off based on the Calendar Event Duration Property This doesn't prevent the record from being saved , but the cust...
HI Everyone, I am getting this error while I am trying to dynamically update an Incident on Target Instance {"error":{"message":"Requested URI does not represent any resource","detail":null},"status":"failure"} I have create a BR (after update): Cr...
Hello,I am calling script include in reference qualifier and i am getting only one value, instead of showing related values.script include i am using: platform: function() { var app = current.cmdb_ci.getValue(); var gr = new GlideRe...
we need to set assigned users in AWA by user timezone
Hi All,When a user replies to an email sent from the SC Task and the user is adding attachment on their response the attachment is not getting added to SC Task but I could see the response email body visible to me in the activity stream of the SC Tas...
Hello all, We've encountered on an issue, where we have this Catalog item for external contractors and once we submit their time worked on work task and submit it, it should complete the task and then automatically also put into the close complete st...
Trying to run Discovery on some FortiAPs and a FortiManager. I have added the MIB files to ServiceNow from the devices. Port 161 & 162 are open on the firewall but are being shown as "filtered" when I run nmap from the mid server. When I run...
Hi all, I am looking for a community view on performance testing. We are talking hundreds of agents on the phones / workspaces, thousands of cases a day, API calls out to and in from tens of external systems and scheduled jobs executing out of busine...
Hi All, I have a table in my instance which I want to show in my portal and whole form is appearing correctly except the file attachment. What can be the issue. Please provide your suggestion and what will be the alternative way to solve this. Thanks...
we have created a field "sub category" in our custom table and trying to access "sys_choice" table but that is not available in choice table list values.although "sys_choice" table is accessible from all application scopes but still we are not gettin...
Hi Community, i have a requirement in service now, one parent ticket with 325 child tickets have been resolved instead of cancelled need to cancel that parent incident , so that all the child will be cancelled too in service now since the tickets are...
