I want to extract report from Sys audit table and compare it with the changes made on Incidents. Sys audit table has sys id for those incidents. How can i extract file/report with the Incident numbers. Thanks.
Hello, We have started configuring Azure Devops integration with Agile Development. We have successfully set up the connection between ADO and Servicenow. We have mapped ADO Epic to Project in Servicenow and upon creating an Epic in ADO, Project is s...
On approval of RITM/change requests the subsequent tasks are getting created with the approver name instead of the actual requestor name . Is there any way for us to set the sys_created_by to either system or requestor name
Hi,The thing is to create one Catalog Item, which allows users to request multiple pieces of one item (e.g 12 Laptops, 31 keyboards), but for each item create separate RITM record - not like one RITM with (for example) quantity 8.Perfect scenario is ...
Escalation emails needs to sent every 24 hours after the new task is created, till the task should get closed the reminder emails needs to trigger, and have that email sent to the users reporting manager.Please assist the requirement it will helpful.
Hello,I'm trying to show some reference fields(columns) in a related list. I configured the list layout for this(Exp: Reference_field.Name)When I try to show the other columns in the list layout I do not face any problems. And If I call the reference...
Hello, I am currently attempting to use a Flow on a catalog item to create a Work Order [wm_order] used by telecom agents in addition to the RITM [sc_req_item] and Catalog Tasks [sc_task]. A high level of the process is as follows Request/RITM are cr...
I have created a test user with roles project_user and project_manager (Not ITIL).Project module has been exposed to this user by changing project module setting from ITIL to project_manager. project module has been exposed to this user now But on cl...
Hi, Can we do rest integration with Lansweeper on prem with ServiceNow?Can you please provide any product document, It will be helpful. Thanks in Advance!
Hi Team, Is there a possibility to implement repair SLA on multiple incidents at once ? If so can you please let me know how can we do it Regards,Siva Teja B
Hello,I'm trying to adjust RESTMessageV2 API which will POST desired attachment from SNOW to JIRA within predefined JSON body structure which should look like this: "attach_to_jira": { "attachment_date": "YYYY-MM-DD", "encoded_string": "?...
Hi Everyone I have an arrays of sysids in client script and i want to push those sysids in a reference field in that client script. How can i push. Please help..thanks in advance
Hey,am fairly new to all this js scripting stuff, and tried to find similarly stated topics for quiet a while, not resulting in success yet. I do have a Catalog Item which (amongst others) does have the following 2 form fields (variables) I want to c...
Hi All,how to add Data filter option to overriding the access control for caller, requested for, created by, approver etc? Regards,Pavan.
I have a field called "view response " which is of "UI Action List" type.Could you pls let me know the on which widget they are configured Save and Submit buttons.there buttons are non functioning now, i just want to find the root cause. These seem...
| User | Count |
|---|---|
| 79 | |
| 39 | |
| 31 | |
| 20 | |
| 19 |
