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Resolved! How to exclude null or empty values using Script Includes?

Hello,I'm using the following script to parse an Excel file:var parser = new sn_impex.GlideExcelParser(); var attachment = new GlideSysAttachment();// use attachment sys id of an excel filevar attachmentStream = attachment.getContentStream('61d860029...

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Export record using powershell to xml

Hello TeamI don't know if this is doable in ServiceNow or not. I want to export an incident record(s) to xml file using PowerShell when the user click on the save button. But i just want to export certain fields on the record. Also the attachment on ...

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SnowDevOps by Giga Guru
  • 687 Views
  • 1 replies
  • 0 helpfuls

Servicenow Integration with Chat bots

Hi Community, We have a requirement to integrate ServiceNow with a third-party chatbot. Ideally, the chatbot would:Ask the user if they want to raise a ticket.If yes, collect some basic details from the user.Create a record in our ServiceNow instance...

ITSM access for platform

There is application team and platform team, where application team request to the platform team that in azure for test evnvironment i need reader access like that there are some role assignment in the azure . so now for that arising the request from...

how to add attachment in the workflow notification

I have created a workflow and there is a notification in the workflow that is sending notification to the vendor that has no access to our servicenow instance.In this notification we would like to include an attachment from the sc_req_item and how ca...

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TMKAM by Tera Contributor
  • 939 Views
  • 5 replies
  • 0 helpfuls

Dynamic Approval using Decision Table

I have a decision table that uses [sys_user_group] as the answer table. However, I was having an issue that the approval needs to be set up for every answer which is pretty tedious. Is there an easier way similar to this below? This attempt returns t...

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hanaphouse by Tera Guru
  • 1589 Views
  • 2 replies
  • 0 helpfuls

Catalog Item Options

1. Where do I fetch the catalog item options from with the reference qualifiers applied? We are fetching the options from the ServiceNow table API but the reference qualifiers are not applied (item_option_new). 2. Where do I fetch catalog item option...

Steve179 by Tera Contributor
  • 538 Views
  • 1 replies
  • 0 helpfuls

update delete confirmation popup

Hello all,I created a new UI action called "Delete and Send Notification" and reused the code from the global "Delete" UI action. My goal is to trigger a subflow when the Delete option is clicked in the confirmation pop-up.Currently, I am struggling ...

Resolved! Resolution Cause Notes

Hello Maybe you can help me, newb to scripting.  I'm trying to make the cause notes of the case form to be mandatory below is my code;function onSubmit() { var submitAction = g_form.getActionName(); //If "Close Case" or "Propose Solution" actions...

jabaya by Mega Guru
  • 1867 Views
  • 4 replies
  • 0 helpfuls

Resolved! Story Form Release Reference Display Value

Hello Community,I have a requirement for the reference field called Release on the story form rm_story to display short description of the release rather than the release number.  I was able to accomplish this by putting adding to the dictionary over...

purdue by Kilo Sage
  • 946 Views
  • 3 replies
  • 0 helpfuls

Walk Up Experience - Appointment

Fairly new and not quite well versed as a developer but is there a way to change the text on the following highlighted to say Calendar instead of iCalendar?  How can we change this if possible? 

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