SC_tasks created via workflow is assigned automatically set to state closed unsuccessful
Tasks created via workflow is assigned automatically to closed unsuccessful.Can any one pls assist me here.
Forum Posts
Resolved! How to set default value for Select field in variable
Hope someone can help.I'm trying to use hidden field as a catch for a flow in record producer.How can I set default value of Select Box in this variable?I've tried simple code like current.category= and similar, but I'm always getting static value 'o...
Translation Problem (sys_ui_message)
Hello dear community, I need helpI need a text to be displayed in either English or Spanish (depending on the user's language preference on the platform): For this, I have created 2 entries in the sys_ui_message table:In English: In Spanish: Then I d...
Webhook reverting back to the pending status 1 day after becoming active for OCI Integration
Hello, I have integrated OCI with ServiceNow. I created a webhook in ServiceNow and the OCI vendor added it to the OCI console and the webhook became active but now the web hook has reverted to the pending state. Does anyone have any idea what woul...
how to add label delivery time top of add to cart or submit button. Attached image for reference
how to add label delivery time top of add to cart or submit button of catalog item
Agent chat does not end when chat window is closed
When a user starts a chat with an agent it opens a new browser window, and sometimes they close that chat window thinking that it will end the chat, but it doesn't end it, and then the agent accepts the chat and there is nobody there, and system mark...
Resolved! Dynamic prioritization of tasks across multiple modules
Dynamic prioritization of tasks across multiple modules (like incidents, changes, problems, and requests) based on real-time business impact.While ServiceNow allows for prioritization based on static factors like urgency, impact, and SLA conditions, ...
Idea Portal: Upvote button not reading the name of the idea as part of the aria label
I am experiencing an issue in our idea portal where screen readers are reading "Upvote for button button" for the upvote button instead of "Upvote for <idea name> button". I am trying to figure out how to correct this. When I use the browser's inspec...
`Exceeded maximum allowed length 65536 for a string`
Any way round this limit? `Exceeded maximum allowed length 65536 for a string`
How to retrieve work notes of a record (incident , sc_request) into catalog form?
Is it possible to achieve this below scenarioWhen a user inputs a ticket number in the field, it should display a list of related journal entries/work notes in the field below, allowing the user to select from the options.
Catalog Item for 3rd Party Application - Can't attach excel file
We have an application called SecurEnds that we have created a local service account. I have flagged web services on the account. I then built a basic catalog with no variables that has an attached flow that basically creates a single task, sends a...
Resolved! Query changes before next CAB meeting
I have a requirement to perform an action on changes if certain criteria is not met on changes. Whats needed is to check today at 9:00 if changes that will be implemented today are not ready for CAB to automatically reschedule them. I have that part ...
Can a custom widget include additional asset files?
I am developing a custom widget for a ServiceNow portal, which I would like to deliver standalone to the client so they can plug it into their portal. This widget will need to contain some of it's own images and fonts for UI. So far as I can tell...
How to configure voice message when calling to user via On-Call: Assign by Acknowledgement per rota workflow
Hi All, We are using On-Call and twilio integration. We configured the On-Call: Assign by Acknowledgement workflow. When we receive call from Twilio it is saying "incident INCXXX is created and press 1 to assign it to yourself and press 2 to reject"....