Archx program
Can someone share experience of Archx program and certification?
Forum Posts
Resolved! A workflow does not trigger as before
I have created this workflow since 2023 and it worked on my PDI (Tokyo release). However, it does not work on my new PDI (Washington DC release).This is just a simple workflow to trigger approval for caller when his/her Incident is set to 'Resolved' ...
Why Are Update Set Logs Visible Only in QA and Not in Dev?
What is Update set log and when createdWhen exactly are Update Set Logs created?Are they supposed to be recorded only in the instance where the changes are committed (e.g., QA)?Shouldn't the logs for change creation also be visible in the Dev instanc...
How to GET third party application data into ServiceNow using GraphQL
Hi All,how to fetch same 3rd-party application data into ServiceNow using GraphQL what is the process. ????? ServiceNow PROD integrated with Third party application using With REST API . fetching data from 3rd-party application into ServiceNow and cr...
Time card scheduled reporting
*Short description -Time Card scheduled report requires only one emailDescription -The scheduled time card report should only send one email regardless of the number of direct reports.* Acceptance criteria -I know that this is complete when the sched...
Reporting
Short description -ReportingDescription -As the process owner, I would like reports to be available which are specific to the logged in user (manager). The reports should be added to the Time card dashboard.Acceptance criteria -Who has not reported t...
changing Login.do
Evening folks I am looking to change the login.do page on our instances. We are looking to restrict who uses these method of logging on. We are looking to change it to something along the lines of side_door.do I am certain I have done this before bu...
How to restrict duplicate values in MultiRow Variable set
Hi All, How to restrict duplicate entries in a multi row variable set. I am not able to fetch values from that. Kindly help asap. Any help is appreciable. Thanks & Regards,Surya
Resolved! Why Assigned To list is empty
Hi,The 'Assigned To' list is empty, even though the Assignment Group has members with an itil role. Kindly help. RegardsSuman P.
Resolved! [i]Business rules or Flows are preferred considering troubleshooting?
When there are issues and needs troubleshooting, I can use 'Debug business rules' or 'Script tracer' feature and see which Business rule is causing the issue.Had I used flows, I need to review all the active flows and makes it difficult to troublesho...
Resolved! how to set the Worknotes value in red color via business rule
Hello folks,I am trying to set the Work Notes field in red color using a Business Rule or any other method in ServiceNow. I've attempted a few solutions involving HTML tags and styles, but the text is not rendering as expected.Could anyone provide gu...
Create Knowledge UI Action Not Working on Duplicate Page Variant in CSM Workspace
Hi,In ServiceNow CSM Workspace, the "Create Knowledge" UI action works perfectly on the Default Record Page. When I click the "Create Knowledge" button on the Case Details page, it opens a modal as expected.However, when I duplicate the Default Recor...
Redirecting to another form not working in workspace
Hi There,in change form once i change cateory to Telecom it will save the form and redirec to the cmdb_ci_outage form and get the details form change form to autopopulate in cmdb_ci_outage form . this is the script i have written. Client script: fun...
copying fields when converting incident to ritm (requested irm)
I am converting incident to a Ritm using a ui action button,i neeed to copy some field fron the incident to the ritm.everythomg is copied fine except the caller_id to the requested for from the incident to the ritm.the requested for field stays empt...
