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making attachment mandatory

I am working on a catalog item and it has a question with type select box where we can select a specific item from drop downwe are managing attachments from portal settings we have mandatory_attachment check box we can select to make attachment manda...

Need to Number pad based on the parent of extended tables

SN in their infinite wisdom setup the Certificate Management records using a prefix of TASK.  They all live as extensions of another table, that in turn is an extension of Task. We are seeing Certificate Mgmt records being created with the same TASK ...

Shane J by Tera Guru
  • 1780 Views
  • 7 replies
  • 0 helpfuls

virtual agent URL

Hi everyone, I have configured Virtual Agent (VA) and using an external link into my custom chat widget of VA. However, I am encountering an issue: when a user logs out or their session expires while the chat window is still open, any subsequent inte...

Average CPU usage for MID Server Dashboard

A component is available to monitor CPU utilization on the MID Server Dashboard in the Performance Analytics Workspace. As you can see in the picture, the average maximum memory usage is displayed from both Linux/WindowsOS MID servers, but the averag...

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Kazuma Akita by Tera Contributor
  • 3793 Views
  • 9 replies
  • 1 helpfuls

Resolved! All Catalog Task variables displayed in a Notification

Hi all. I recently found this excellent Email Script that displays all Requested Item variables in a Notification if they are not empty: (function runMailScript(current, template, email, email_action, event) { // Get Requested Item var reqit...

Resolved! List Collector Not Filtering Reference Qualifier

Hi, I have a list collector and a checkbox that I use together so that if the user selects the Check Box, it automatically selects all the values in the list collector.  The issue is that the list collector has a reference qualifier, and my Script In...

user list.png
neil_b by Kilo Sage
  • 1613 Views
  • 4 replies
  • 2 helpfuls

Requested Item not displaying request details

Hi, I'm creating a new request item based on a multirow variable set, this request item however is not displaying the same 'request details' that display on the original req item that's created based on the 'trigger' of the flow(item created in the f...

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mipalm by Tera Guru
  • 1591 Views
  • 3 replies
  • 0 helpfuls