Hi, this is the use case:User needs to select multiple values from the List View of Platform UI, let us say we had a "Group List" Field in Incident table which is a list collector field, so user can select multiple values at a time, It is working goo...
In my maintenance schedule, I'm using a 60-day interval trigger type. However, in the next run time for the maintenance plan records, only 4 records appear to be correctly scheduled. For example, all the next run times should be on January 31, 2025, ...
Hi,I am trying to send an email notification to a group once a user clicks on the 'Send Email' button. I have created an event and created a notification, but then I am trying to create a UI Action. I am unsure of the gs.eventQueue parameters. What i...
As an itiI user, I have this option to change the scope of my search.For other users they just have the plain search bar like below.I can see it has something to do with the itil role.How do I give this search option to a user without giving them the...
I want to automatically input the current date and time into the "Response date and time" field if the status is changed from another value to "Answered" (value: 4), and "Response date and time" field is empty.Additionally, if the status is changed t...
I am attempting to generate a Certificate Signing Request (CSR) to obtain a certificate from a Certificate Authority for use with mutual authentication in ServiceNow. I am following the steps in the below documentation page and looking for guidance a...
We have the Azure SSO setup in our instance. By default when the session times out, it re-directs to the ServiceNow log out page. Which is an expected behavior.I would like the users to be redirected to Azure login page and stay until he click on log...
Need to have a report which is displaying the below Operational status and its change in numbers on monthly basis.Pending useInstalledBuild completeIn activeCommissionedPlease let me know if there is any suggestions/solution.Thanks in advance,Chaitha...
want to add a link to all dashboards page to my SOW (perhaps to the side menu - list)
Hi,We are using AgentChat and we for trying purpose we also activated the virtual agent thing. Is there a way to deactivate or turn virtual agent off?
Hi,I've created a new record in sc_catalog and I'm unable to see it on portal.In the portal sc_categories widget there is a search which lists all the catalog but I'm unable to find the newly created one.
Hi,We are using AgentChat and I would like to only show AgentChat message like icon which shows on portal to be shown only on specific page only.Is there a way to do it?
In software asset workspace->Software asset analytics-> 'Over-licensed amount' is showing as W46 whereas all other indicators are showing W48. even if we execute that indicator job it's not updating any suggestion?
Hi All,I want to add a link to all dashboards page to my SOW (perhaps to the side menu - list).Does anyone know how to do it? Thanks in advance:)
Hey can someone help me with the below question.Can we integrate Service Now with Teams? If Yes so can we do the below task 1. Can we sent notification in teams channel/group about it's been 24 hrs ticket(incident) is not updated.2. Can we sent notif...
