Can someone help me how can we set different values in the 'status' field for different actions in the Work items record.For example: if the the chat agent clicks on 'end chat' I want the status to be 'closed complete' where as if the user cancels th...
Hi,I am trying to Install Splunk Integration Application on PDI Instance (Vancouver). Is there any solution that I can complete this install on PDI? ThanksKalyan
Hi All,Can multiple accounts be selected to raise a new B2B catalog item request?How can we achieve this scenario without breaching OOB functionality around customer accounts visibility? Thanks
One of our IT Directors asked if it's possible to create a Permalink to a particular catalog item for our users. It seems like the URL would always remain the same, so I believe you can create a Permalink, but I am trying to confirm.
Hello, Could someone let me know how to get rid of those names in parenthesis?
We are looking to add some tracking capability to our Scoped Next Experience Application. I have looked at This Andrew Pishchulin article, but it looks like it is UI16 related. I have setup an UI Script within our Application Scope (with a UI Type =...
Is there any fields in workspace which shows different when impersonated a user ?
Hi I want to make Work Notes field mandatory if there any changes in Time worked field. I have tried this onchange client script but it is not working. Here I made field name as Time Worked. function onChange(control, oldValue, newValue, isLoading, i...
HiHow can I prevent a situation where look up record step runs, but at the time the flow executes, no record is found in the sysapproval_approver table? (flow runs in background by default, not foreground)I have an "Approval" Service Activity step in...
Hello,I want to hide the "cancel order" UI Action button on workspace, it should be visible only to a specific group. I have added the condition to the UI Action but still everyone is able to see the button. I have added above condition to the existi...
How can we have different SMTP Mailbox for CSM Module?How can we configure SMTP Mailbox for CSM Module?
Hi everyone,I'm looking for the required plugins and documentation to integrate ServiceNow with Azure DevOps. Could anyone share their experiences or point me to the relevant resources?Thanks in advance!
Hi My Fellow developers, I have a requirement to Enable Greeting message like Good Morning "User name", Good Afternoon "User name", Good Evening "User name", based on user time zone on Employee Portal.Below is the reference image on Employee portalNe...
Hi, How toauto populate the business_service field based on the configuration item in the change record?
Having an issue where I am setting up a flow to send an email notification out once a the project completion date is 7 days beyond the current date. I have it set to run daily at a specific time, however, the date ranges are not exactly working as ex...
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