We have a situation where some users do not have managers, but we require manager approval for a request. I created a client script that populates the requested for email and validates if the user has a manager. If no manager, it clears the reques...
I've been trying to get a solution to filter the impacted location field on the location table to not show the empty values. I wanted to create a UI view but i don't see an option on how to filter the field. Is this a correct solution? confused on ho...
Hi All, Approver cannot see the complete comments in the comments field in the Portal view, but in the backend it's visible. Please check the screenshot and kindly suggest the solution. Thank you
Hello everybody,I need a solution to map recurring maintenance windows of the CI on the outage table. Meybe has somebody a good idea. Use Case: Server xy is shut down every day at 18:00 and started up at 08:00. Current procedure: 1. open outage table...
Hi,I have created one Data source record of type File, with Retrieval method - FTP, provided connection details as path, server and credentials but when I hit test, getting message as "Table contains duplicate column names". Any suggestion?
Dear Friends,I’m looking for some help in Mobile Development.I have a scoped application and 3 record producers for that app that will create records on custom table. I would like to create options for those record producers that users can submit th...
Hi,how would you normally disable a portal in ServiceNow? I am using CSM with custom case types and custom portals, but I do not want that my external users are able to access the OOTB /csm portal.How are you normally doing that? Thanks,Heiko
There is Order guid:Employee onboardingAnd in that Variable is there: "Region" We want "Region" field to be populated in the Rule Base under "Include this item": Create new user accountCascade Variables is Checked(true)But the issue is "Region" vari...
Hello,I'm facing a challenging issue with an email script. It is printing the wrong date—November 13, 2024, which falls on a Wednesday, is being displayed as Tuesday instead. I could really use your help with this. Please take a look at the script ...
Hello All, I currently have a requirement to create a metric definition for incident priority that is lowered. I currently have the following code but it is not creating any metric definitions. Any help would be greatly appreciated!
We have an ask where business wants to apply some formatting to comments entered by a contact from a portal.I have looked into doing it and noticed that the activities formatter doesn't allow customization. Has anyone done this - apply different css ...
I'm working on creating ATF tests to unit test some script includes in a scoped application. In the script include WebServiceUtil, I have a function that handles configuring and sending a RESTMessageV2 request. The function being tested is as follows...
Hello all, I was wondering if there was a way to send a response from the Asynchronous trigger. I would presume, there isn't since this trigger is Asynchronous to begin with. The next solution that I can think of, is just create a Scripted RES...
Hello, i was working with changing a default view, when i was working with my personalize list, i wanted to reset it for me so i hit the "reset to column defaults". This happend with everyones list now under the "default view"I have impersonated 2 ot...
Hello There, Greetings!!! We have a requirement to create or add some states on SCTASK form for specific catalog items. Your help is highly appreciated. Thanks,Tejas
