Worknotes created by
Hello community, the activity entries in RITMs or REQs have the "opened by" as creator of an activity notes. I would expect that "system" would be mentioned. Is there solution for this? Thanks.
Forum Posts
setRedirectURL(current) does not working when using with setAbortAction
I am modifying the Save button with the following logic:If the Number field has a value greater than 100, update the record.If the value is 100 or less, abort the action.Here is the code: action.setRedirectURL(current); if (current.u_number > 100){ ...
Servicenow Integration with Microsoft 365
Hi All,There is an requirement where we need to integrate Microsoft 365 distribution list(DL) with ServiceNow user table so whatever emails are present in that DL that will be same will be available in ServiceNow user table. Anyone can you suggest ho...
Mapping a custom field in workspace view,back end,front end
Hi ,I am trying to map a custom field on front end ,back end & on workspace form.For front end i.e record producer-I created a custom field .For back end -I created same custom field i.e variable on backendby using current.custom field name=producer....
Ui page pop up close auto matically
Hi All,I need to show a custom popup when a user click on publish button on knowledge article. I have created a UI Page and added code to the "publish" ui action. The popup appears onclick as expected, however, it closes automatically and almost imm...
Disable playbooks for case complaints servicenow
Hi Folks,I dont want to use playbooks for complaint cases in CSM. Is there a way to deactivate playbooks for complaint cases ?
On request item record client script error
Please help with this error..it occurs on sc_req_item record in servicenow when saving.Error MessageonSubmit script error: TypeError: ge.getElementParentNode is not a function:function onSubmit() {if (g_scratchpad.isFormValid) {return true;}var vari ...
UI action condition issue
I am calling a script include from UI action condition. Below is the sample script called in the function - var ans=false;if(gs.hasRole('itil')&& (current.getValue('state')==='1' || current.getValue('state')==='2') )//sample state values{ans=true;}re...
Comments Added notification - Limit content
Hello,We have 'Comments added' / 'Your ticket has been updated' type notifications that send out the last 3 additional comments into an email to the end user. I have noticed with this, that in the example that IT Agent adds 1st update to the ticket >...
Display Completed Status when all child tasks are completed.
Hi All, I have created 2 tables x_ggisu_projects_t_projects and x_ggisu_projects_t_child_projects.The x_ggisu_projects_t_child_projects table is added as a related list under x_ggisu_projects_t_projects.In x_ggisu_projects_t_child_projects table the ...
Resolved! What happening with the array
Hi! I don't really understand what's going on. When I first print the contents of the array, it prints fine, but right after that, when I print it again, it doubles the first two. var tomb = [];var r = 0;var case_sysid = "713b2fd9876cda50d111646e8bbb...
How update : submit catalog item request
hELLO(Version Washington)I need help in flow designerI created a flow to create an RITM with variables, it works well. I have my RITM created. This creation is triggered when an ARD ticket is created.But now I would like to feed the variables of my R...
How are Agent personal schedules created automatically in cmn_schedule and agent_events table
In my system, when a normal user is given wm_agent role, the next day at a random time agent personal schedule is created in cmn_schedule table and mapping between agent and schedule is created in agent_events table. I can see the script include whic...
Resolved! Can we send RITM variables using Send notification action.
Hi all,Can we send RITM variables using Send notification action. Thanks.
Resolved! Reference qualifier is not working in List collector variable.
Hi All, I have created a list collector variable and added a reference qualifier- javascript:"active=true" to showcase only the active users. But it is still showing all the users. Please let me know what is wrong here. Attaching the screenshot...
