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Resolved! Updating Incident Standard Ticket Actions to add Resolution Notes

Hi all,Apologies if this is a silly question but I have not been able to locate the answer anywhere. The setup for our service portal includes the option for users to 'Resolve' but when selecting it says it requires information for the mandatory fiel...

TroyVB_0-1732897828138.png TroyVB_1-1732897987678.png
TroyVB by Tera Contributor
  • 1703 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to export variable set in request item to csv

Hi Experts,  For export to csv, I want to export variable set which is enclosed in a red square frame in the capture below in RITM to csv.However I don't know how to do it.If anyone know this, please let me know.Thank you! 

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takeshi_sn by Tera Contributor
  • 1117 Views
  • 2 replies
  • 0 helpfuls

RITM with multiple tasks and task approval

Hi All,i created a catalogue item that certifies one or more business applications based on the result of some variables.Processonce the RITM is created there is a list collector that contains all business applications to certify or not.for each busi...

El Cuchi by Tera Guru
  • 1113 Views
  • 2 replies
  • 0 helpfuls

Schedule a Dashboard

Hello,Is there any option to schedule a dashboard like schedule a report in ServiceNow.If yes, can some one help me on this -Ganesh

abcdgfhbs by Giga Contributor
  • 3746 Views
  • 5 replies
  • 0 helpfuls

Issue with PDI Developer Instances

My AppEngine Studio can't connect to the PDI Developer instance. I checked on YouTube, but all the videos are for older versions. Can you help me find a solution....

NithinSethu by Tera Contributor
  • 2636 Views
  • 8 replies
  • 2 helpfuls

Unable to add a variable to a sctask on a OOB workflow

i am trying to add a variable (start date)  to catalog task in the "Email User setup catalog item. i think this is a OOB workflow. i tried to save it and i got a error message "match not found" reset to original" . Am i able t configure OOB workflows...

DevtoSME by Giga Guru
  • 870 Views
  • 3 replies
  • 1 helpfuls

Show/Hide more than 2 alerts

Hey Community,  I got a very specific question. Pop-Up Boxes in the ServiceNow are shown or hidden based on their count. If for example a "gs.addErrorMessage()" is triggered it will be shown (First Picture). But if more then two error are triggered, ...

GanzertM by Tera Contributor
  • 1280 Views
  • 1 replies
  • 0 helpfuls

Remove 'resolution notes' from service status widget

Hello all, I would like to remove 'resolution notes' from the service status widget, the widget i want to edit show up if a service is experiencing an outage, and you click on the legend icon for the outage (for the specific day). I am having trouble...

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lando321 by Tera Contributor
  • 607 Views
  • 1 replies
  • 0 helpfuls

Error message on the widget client controller

How do I put an error message on the widget client controller? Preventing the catalog item from being submitted.Server Scripit: if (totalFTECalculation > 1) {errorMessage('Message Here');return;}Client Controller. 

EliaquimS by Tera Contributor
  • 660 Views
  • 1 replies
  • 0 helpfuls

What is the URL of a specific list in a configurable workspace?

Hello, I have a dashboard within a configurable workspace. In one of the charts, I would like to direct the user to a specific list within the workspace (under lists tab). How can I get the URL for a specific list?  This URL opens the first listhttps...

Ruaa1 by Tera Guru
  • 1196 Views
  • 3 replies
  • 0 helpfuls