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Translated Notification issue

Hi Everyone, we are facing the below issue related to translated notification in sys_choice list we have created 2 records for category field in incident table in different language: For example for category we have 2 label, Category in English(en) a...

AkaBan by Tera Contributor
  • 1132 Views
  • 3 replies
  • 0 helpfuls

Resolved! indexOf not working in inbound action

Hello, everyone.I tested the script below in the background script, and it works well. However, it is not in inbound action, and the problem appears to be with the indexOf. Do you have any clue why?   var str = email.body_html; var subject = email.su...

tsoct by Tera Guru
  • 1275 Views
  • 4 replies
  • 1 helpfuls

How to determine that choice field value had been ignored?

In my import set, I'm transforming the incoming data using Field Maps.For some choice fields, I have defined the ignore choice action.In a Transform Script, I want to check if an incoming value was ignored and send a dedicated response to the client ...

LizaS by Tera Contributor
  • 1284 Views
  • 5 replies
  • 0 helpfuls

Hide picture from item form in portal

Hi everybody, I've set up a picture for the item.I'd like the picture to appear in my initial display of the item.but I don't want the picture to appear on the item form itself. is there any way to do this besides clone SC Catalog Item widget , edit ...

portal main.png form.png

How t exclude manager in notification

Hello,In notification if i select assignment group in who will receive section then i want notification will trigger to group members only not to the manager. How can i achieve this? Thanks in advance

Resolved! How to add new "State" in filter condition

I have a requirement where I need to add a new state in the Evidence Request form.  I figured how to do that by going to the flow formatter and creating a new one, however, once I get to the condition builder, "State" has three options: Draft, Work i...

KinserIsaac by Tera Contributor
  • 1045 Views
  • 1 replies
  • 0 helpfuls

Now Assist

As I am an Agent,when working on an Incident,then I need the option to ask the Now Assist Panel things like this, and it will provide me with meaningful details:"Show me recent tasks for this caller.""Show me similar incidents.""Who's on call?how to ...