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Using ATFs to Test Playbooks

I need to use the ATFs to test Playbooks. Initially, I had create an ATF test that was an end-to-end process for the playbook however with test being more 50 steps and having constant errors which weren't fixable but simply changing or adding steps. ...

How to add a Google address picker field

I have a requirement to implement a google search field in the NavUI and Agent Workspace.  The user should type a portion of and address and a dropdown list picker is shown below the search box.  When a user clicks an address in the list, that addres...

Paul58 by Tera Contributor
  • 2916 Views
  • 6 replies
  • 1 helpfuls

Resolved! Alphabetize Selections under "Access Needed" on a Request

 Hello, I updated a form titled "Who On Location Access Request".  See screen shot below, under "Access Needed" I added two new locations " Who On Location-Australia/New Zealand - Heathwood AU" and "Who On Location-Australia/New Zealand - Malaga AU"....

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Why can I see data and fields in a list view but not form view

Good morning, I am trying to understand what dictates when/how data fields are visible to me when viewing a specific record. I think this is called 'form view'. The problem starts when I generate a list view and I observe a column of data but I canno...

un2us by Tera Expert
  • 2181 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL on sys_attachment table WITHOUT GlideRecord???

Hello all,Per a recent Health Assessment, we received feedback from ServiceNow to remedy the below ACL on the sys_attachment table.  Is there a way to get the same behavior without the usage of a "GlideRecord", per the notes from the Health Assessmen...

Resolved! Problem with indexOf on an Array Not Finding Entries

Here is my code. I am hoping someone can help me with where I am going wrong. This is an email script where I am cycling through variables that have been marked to include = true and printing only those variables to the notification instead of all th...

jlaps by Kilo Sage
  • 960 Views
  • 4 replies
  • 2 helpfuls

Need help with Email Log in Test Instance

HelloWe recently refreshed the test instance, but I've noticed that it's still receiving email notifications from the production instance. Could you please advise on how to stop this? Thank you! Test Instance:   

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Erica2 by Tera Contributor
  • 1111 Views
  • 13 replies
  • 3 helpfuls

Resolved! Two activity sections on new Journal Field?

Any idea why I would be getting two different types of Activity sections on a new Journal field I created  Cant seem to get rid of the bottom one.  Let me know if anyone has any ideas on how to get rid of this.  

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Restrict creation of Project of Template if Demand is empty

Hi All, I have a requirement that is, to restrict project managers to create New Projects from project template(create project from Template) option, if the project demand is empty.Generally project is created from IDEA-Demand-Project.So i need to re...

bhanu27 by Tera Expert
  • 639 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reference qualifier not working on Dictionary Entry Override

 Issue with the Assignment Group Field in the incident_task TableI want to specify that only groups with a defined group type should be shown in the Assignment group field. However, when I applied the filter, 15 records are displayed. Yet, when I use...

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abigailtaba by Tera Expert
  • 2928 Views
  • 20 replies
  • 2 helpfuls