HI All, In virtual agent i want to know where "I want something else" is coming from and want to delete it I don`t want it to come. I attached image for reference. Please let me know
Hello! I have a bit of pickle here with emails beign stucked for some period (thursday-sunday - 5.9 to 8.9.) in "send-ready" state and monday's emails were processed as they should onwards. According to investigation I did, there was no-error found ...
Hi community, I'm encountering a problem with server reuse and how ServiceNow handles this. Below, I’ll outline the situation and would appreciate your insights and potential solutions. Issue 1:At our company, servers are being reused, for example, s...
We use the CITY field from AD (which comes from HR system) to drive the location field in Servicenow. This works fine, except for Canada users that are remote, because HR uses the same city for CA remote users as they do for US remote users (REMOTE)....
Hi All, Im trying to create a solution where task's short description copies the value of a variable passed in the RITM. what is the best way of solving this?
How to get data in csv or xls sheet after running below script. I want each row to have the respective incident number and priority as part of the sheet var gr = new GlideRecord('incident'); gr.addEncodedQuery('work_notesLIKEscript is regression re...
Hi Team, I have requirements. I need to add some repots in all tabs. How can i add them As per screenshot, we need to add reports above tabs Could you please help me on this above requirement. Thank you in advanceMani
Hi Team, I have requirements. I need to add some repots in all tabs. How can i add them As per screenshot, we need to add reports above tabs Could you please help me on this above requirement. Thank you in advance siva
I have 500+ UI actions in my instance. How can i identify which are Custom one's? Thanks,Hareesha
Can someone tell me how to set a default order for the data in the related list on the table form, so that when any user opens it, the order I set is displayed.I would appreciate it if someone could tell me the answer
Hi Everyone,i wish to configure templates option in contextual sidebar in 'Configurable HR agent workspace'.i configured it in Classic agent workspace but unable to do so in 'Configurable HR agent workspace'.There's an option for 'Response templates'...
I have a need to create a need: how to get the value of a variable type lookup select box (Software/execution/application) which comes from the software application table which retrieves the value of the ID and class column, If a software_id paramete...
I created a flow and a 'wait for condition' that waits for all catalog tasks created dinamicaly (for any CIs from a list) in the flow to be closed before closing the RITM. The flow doesn't pass the wait for condition because even after I closed all t...
I want to hide these tabs in Workspace if users don't have specific roles. How can I do it in ?
Hi Everyone, We don't know why the mid server user profile in our non-prod instance is getting inactive and locked out after every minute, the mid server status is fluctuating after the password being rotated in config file and user table. We have ti...
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