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New/Edit buttons not showing for non-admin users

I have two tables with a many-to-many relationship (Customer & Point of Contact), and have a sys_m2m table related to both of them. When an admin signs on, the "New" and "Edit" button shows on the table at the bottom of the form. (see screenshot) Wh...

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Licensing-Inquiry Regarding Ticket Creation from Custom Portal

Hi everyone.I would like to inquire whether it is permissible for a requestor to create records directly on the task's inheritance table through a widget in a custom portal. Specifically, I am concerned about potential licensing violations associated...

xingrui by Tera Contributor
  • 820 Views
  • 10 replies
  • 1 helpfuls

How to call Email Client Template in Quick Messages?

I have created a Quick Message in which I have to add the current date at the start of the email body. I tried email script and called it before "Hi.." ${mail_script:addCurrentDate}, but it is not working. Searched for other solutions and came to kno...

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GnaneshP by Tera Contributor
  • 743 Views
  • 4 replies
  • 0 helpfuls

XML Parser - Script Include

I'm trying to create a catalog item where a REST API function is called to reach out to a XML URL to return the names of the clusters and populate this info in a selectable select box so that the user can select one of the names from the drop down.  ...

littleericj by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls

How to produce a block outbound email in servicenow?

Hello experts,We currently encountered a scenario wherein an email is blocked. It looks like this in the email logs:When checked it seems that it reached the maximum in bounced email address logs:And the email is blocked:Does anyone of you have any k...

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Rain Vaine by Kilo Sage
  • 564 Views
  • 1 replies
  • 1 helpfuls