Xanadu Patch 1 I have 2 operational assignments - one for Admin and one for KTLO. How do we map support work (non-billable work such as incidents, catalog tasks, etc.) to the appropriate operational plan? If I add Admin to my time sheet, it appears ...
I am working on the below script:this is my UI policies script: function onCondition() { var DDMissedSLA = new GlideAjax("UTBRequestClientUtils"); DDMissedSLA.addParam("sysparm_name", "ValidateDependency"); DDMissedSLA.addParam("sysparm_...
Hi All,I have a field in catalog form call ADT effective date which will be filled out by user.For specific items i want the tasks to have delivery date as two days ago of ADT effective date.I'm using a After BR on task form because i want this scr...
So customer wants (on Incident form) to have a button (Openframe config) which will invoke call. It should be somethink like this. I click on phone icon and when user have 2 numbers it show me them and i can decide which number i want to call. Then i...
Hi,How can I change the color of the 'heart' icon in the header in esc portal (Next to My Requests) ?
Hello, I would like to set the "From" field in email notification so using script, I will be able to decide who will see what in the "From" field while sending an email (outbound). Thx
U'm having trouble adding a date parameter in the where clause. Created in last 6 months Can someone provide me with an example?
Hi All, In portal , we click on Request Something and then if we search something we get some results from catalogs , now if I clear the search and press enter I need the categories and catalog widget in the original state same page we get when we ...
1)What is the use of Process flow formatter a)To Show current stage b)To highlight current stage and stage history c)None d)To show all previous stages
Hi all,I have made a UI page. Once I click on search icon it is opening 'core_company' records but in this scenario i can only choose one record at a time. (Refer below image)How can I add multiple records like we add by clicking check boxes near rec...
Hi guys, I am a newbie with ServiceNow. In the Incident form, it is displaying Incident Variable Editor Macro. The requirement is to decrease the height of the slushbucket because it is large now. I have come to the Macro 'com_glideapp_questionset_de...
Hi All, We have encountered an issue in which the live chat automatically closed once the available agent clicks the accept button and its strange because it is happening to 2-3 users not all and once the user cleans the browser cache then it works f...
Hi,Please help in figuring out why the chat interaction's state changes to CLOSED ABANDONED without routing to anyone, when asked to connect to live agent.This is not the case with every interaction that follows this path. Only a few where closed aba...
Hi All, We have a requirement where we have "Last password date field" showing as "Empty" for few records in service Now . So, to fill in those we are asked to fetch the 'Last Password date" field from AD to ServiceNow. we have implemented a PowerShe...
Hi Guys,I'm new in Agent Workspace, we encounter an issue in which the live chat automatically closed once the available agent click the accept button and its a bit tricky because it only affect 1 agent only it not happen to other.Is there anyone who...