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How to exclude Externals users from all notifications?

We have a requirement to exclude external users from all the notifications. We recently figured it was sending the email notifications to external users matching with the common name like a user with name - James Cameron can have 5 user profiles and ...

Varun Sai by Tera Contributor
  • 652 Views
  • 1 replies
  • 0 helpfuls

Resolved! Last recipient

Hello,Building reminders fod incs & cases it turned out, not always people add email addresses to any field/watch list.Is there any chance to get last email's recipient/or array of value/ for adding it as a dynamic content to the flow?

anna_2023 by Tera Contributor
  • 1037 Views
  • 3 replies
  • 1 helpfuls

Default value of logged in user record of reference field

Hi Team, I have one record producer in which i have created a variable (reference) that is a reference table of HROP.i need to set the default value of this variable to logged in user HROP's table record.ex: if user1 is logged in, then the default va...

Sri56 by Tera Contributor
  • 687 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to access Workspace that I created new

I created new Workspace for displaying incident and problem records.But user cannot see the contents.Please let us know what roles and ACLs I need. Details is below: Workspace: isdRole: inquiry_staff / canvas_userACL:  ①Name: now.isd.home / Operation...

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syamano by Tera Contributor
  • 801 Views
  • 1 replies
  • 0 helpfuls

ITSM

I'm trying to create a custom script include to calculate the age of a record in days. However, the result is always 0. What am I doing wrong?script:function calculateRecordAge(record) {   var now = new GlideDateTime();   var created = new GlideDateT...

mahesh009 by Tera Expert
  • 1889 Views
  • 11 replies
  • 8 helpfuls

Resolved! How to access Workspace that I created new

I created new Workspace for displaying incident and problem records.But user cannot see the contents.Please let us know what roles and ACLs I need.Details is below:Workspace: isdRole: inquiry_staff / canvas_userACL:①Name: now.isd.home / Operation: re...

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CMDB Query Builder Table

Hello, I made a query in the CMDB Query Builder and I am trying to figure out how to save this query to my update set. How can I achieve this? 

Resolved! Incident details not posting into MS Teams

We are using flow designer action post incident details but receiving this error: {"error":{"code":"ResourceNotFound","message":"Invalid version: teams","innerError":{"date":"2023-07-31T11:42:00","request-id":"cb7b608b-fe37-4da1-9e16-8bfb3e248eb1","c...

shiva9 by Giga Guru
  • 936 Views
  • 2 replies
  • 0 helpfuls

No Knowledge API Plugin Available?

Hi, totally new to SNOW and just created a developer instance.  The video I'm following says I should see an option to install the 'Knowledge API' plugin, but I don't see anything like that listed when I do a search.  Is it not available under a deve...

ericsmi by Mega Contributor
  • 665 Views
  • 1 replies
  • 0 helpfuls

Resolved! Text Messaging in for P1 incidents

I'm trying to set up text messaging for P1 incidents for an on call support team . Do we need anything other than the Notify Plug in ,  Like Twillo? 

dfoley by Tera Contributor
  • 655 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Convert Glide_Prompt to Workspace Dialog?

Hello!I am not a developer, but have recently been tasked with creating popup dialog confirmation boxes for our change request forms to only allow blackout dates within certain parameters. I have the below client script which is working fine in the d...

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tiguin2798 by Tera Guru
  • 1677 Views
  • 2 replies
  • 2 helpfuls

Resolved! Nested Container not working in Washington DC

I've created a nested container for a forum with several columns containing checkboxes. It's listing checkboxes in 4 columns when I tried it out but I view it on a portal, it's showing only 2 columns instead of 4. Is this the expected behavior or a b...

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How to call API through Business rule?

Hello Every one,I am new to SN teschical side.I have a requirement: I need to monitor the users table, any departmnet manager changed I want to call API to update some external application. I am wiring the script in business rule to monitor the manag...

Kanna12 by Tera Expert
  • 1232 Views
  • 4 replies
  • 0 helpfuls

How to filter records from the portal?

Hello,The self-service portal currently displays records for requested items, incidents, and change requests.   We would like to allow access to "change request" records to a specific assignment group such as Database Team. Here is the configuration ...

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Meera_P by Tera Expert
  • 739 Views
  • 2 replies
  • 0 helpfuls