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Resolved! Email stuck in send-ready

Hello!  I have a bit of pickle here with emails beign stucked for some period (thursday-sunday - 5.9 to 8.9.) in "send-ready" state and monday's emails were processed as they should onwards. According to investigation I did, there was no-error found ...

Issue with reusing server CI in ServiceNow

Hi community, I'm encountering a problem with server reuse and how ServiceNow handles this. Below, I’ll outline the situation and would appreciate your insights and potential solutions. Issue 1:At our company, servers are being reused, for example, s...

LDAP Transform map script Issue

We use the CITY field from AD (which comes from HR system) to drive the location field in Servicenow. This works fine, except for Canada users that are remote, because HR uses the same city for CA remote users as they do for US remote users (REMOTE)....

jlaps by Kilo Sage
  • 358 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to extract output of script in csv/xls ?

How to get data in csv or xls sheet after running below script.  I want each row to have the respective incident number and priority as part of the sheet var gr = new GlideRecord('incident'); gr.addEncodedQuery('work_notesLIKEscript is regression re...

Snehal13 by Kilo Sage
  • 1048 Views
  • 3 replies
  • 0 helpfuls

Resolved! I need add some of reports to all tabs in dashboard

Hi Team, I have requirements. I need to add some repots in all tabs. How can i add them As per screenshot, we need to add reports above tabs  Could you please help me on this above requirement. Thank you in advanceMani

Siva82 by Tera Expert
  • 726 Views
  • 2 replies
  • 0 helpfuls

I need add some of reports to all tabs in dashboard

Hi Team, I have requirements. I need to add some repots in all tabs. How can i add them As per screenshot, we need to add reports above tabs  Could you please help me on this above requirement. Thank you in advance siva

Siva82 by Tera Expert
  • 279 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I set a default sort for a related list

Can someone tell me how to set a default order for the data in the related list on the table form, so that when any user opens it, the order I set is displayed.I would appreciate it if someone could tell me the answer 

xiyan_li_0-1726109776899.png
xiyan_li by Tera Contributor
  • 2450 Views
  • 11 replies
  • 0 helpfuls

Flow designer - wait for condition

I created a flow and a 'wait for condition' that waits for all catalog tasks created dinamicaly (for any CIs from a list) in the flow to be closed before closing the RITM. The flow doesn't pass the wait for condition because even after I closed all t...

Mid server user getting Locked out automatically

Hi Everyone, We don't know why the mid server user profile in our non-prod instance is getting inactive and locked out after every minute, the mid server status is fluctuating after the password being rotated in config file and user table. We have ti...

Anitha by Tera Expert
  • 791 Views
  • 2 replies
  • 0 helpfuls