We have a requirement to exclude external users from all the notifications. We recently figured it was sending the email notifications to external users matching with the common name like a user with name - James Cameron can have 5 user profiles and ...
Hello,Building reminders fod incs & cases it turned out, not always people add email addresses to any field/watch list.Is there any chance to get last email's recipient/or array of value/ for adding it as a dynamic content to the flow?
Hi Team, I have one record producer in which i have created a variable (reference) that is a reference table of HROP.i need to set the default value of this variable to logged in user HROP's table record.ex: if user1 is logged in, then the default va...
I created new Workspace for displaying incident and problem records.But user cannot see the contents.Please let us know what roles and ACLs I need. Details is below: Workspace: isdRole: inquiry_staff / canvas_userACL: ①Name: now.isd.home / Operation...
I'm trying to create a custom script include to calculate the age of a record in days. However, the result is always 0. What am I doing wrong?script:function calculateRecordAge(record) { var now = new GlideDateTime(); var created = new GlideDateT...
I created new Workspace for displaying incident and problem records.But user cannot see the contents.Please let us know what roles and ACLs I need.Details is below:Workspace: isdRole: inquiry_staff / canvas_userACL:①Name: now.isd.home / Operation: re...
Hello, I made a query in the CMDB Query Builder and I am trying to figure out how to save this query to my update set. How can I achieve this?
We are using flow designer action post incident details but receiving this error: {"error":{"code":"ResourceNotFound","message":"Invalid version: teams","innerError":{"date":"2023-07-31T11:42:00","request-id":"cb7b608b-fe37-4da1-9e16-8bfb3e248eb1","c...
Hi there,Is there any other way to add catalog variables to catalog tasks besides using the list collector in the workflow/flow?Thanks,
Hi, totally new to SNOW and just created a developer instance. The video I'm following says I should see an option to install the 'Knowledge API' plugin, but I don't see anything like that listed when I do a search. Is it not available under a deve...
I'm trying to set up text messaging for P1 incidents for an on call support team . Do we need anything other than the Notify Plug in , Like Twillo?
Hello!I am not a developer, but have recently been tasked with creating popup dialog confirmation boxes for our change request forms to only allow blackout dates within certain parameters. I have the below client script which is working fine in the d...
I've created a nested container for a forum with several columns containing checkboxes. It's listing checkboxes in 4 columns when I tried it out but I view it on a portal, it's showing only 2 columns instead of 4. Is this the expected behavior or a b...
Hello Every one,I am new to SN teschical side.I have a requirement: I need to monitor the users table, any departmnet manager changed I want to call API to update some external application. I am wiring the script in business rule to monitor the manag...
Hello,The self-service portal currently displays records for requested items, incidents, and change requests. We would like to allow access to "change request" records to a specific assignment group such as Database Team. Here is the configuration ...
