I am running into an issue with the catalog builder where it will no longer allow me to move items around. I can't drag/drop anything anymore. Is there some kind of limitation on a form for fields or what is going on? Tried different browsers and get...
Hello, We have a requirement to create catalog item that contains attachment should only accepts XML files with contains data only. We created catalog item variable then added attribute that allows XML file however when we try to submit blank XML fil...
Hi All,I have added one lookup select box variable on my catalog item which lookups choices from Category field on story table.Now this category field is dependent on Business Service field on story and same what I need is this variable on form shoul...
Hi Folks, Lets say 2 model categories are selected for a product model being Hardware and Software License. So if asset creation is enabled on hardware and not on Software and Asset tracking strategy is set to "leave to category" which one should it ...
Hello, I would like to know if it's possible in the workflow (not in a Business rule) of my catalog item to put a Task and the RITM in pending if state of the task is open since 1 day.I have tried with cores "if", "Timer" and "Set Values" without any...
What is best way to achieve below scenario:Applicable only to active users if the Company is not ABCIf user has itil role then remove him to "Non-itil group"If user does not have itil role then add him to "Non-itil group"This should run on user recor...
Hi Team pls glide , how to install CSM pulgins RegardsKhasim.
What's the best method for retrieving the original recipient list from a forwarded email. Scenario:1. Original email with multiple recipients in "To" and "Cc" is forwarded to SN. The result, only the SN email address is stored in email.to 2. The orig...
Hi, I’m currently testing the "Convert Normal to Emergency type" function in the Automated Test Framework. The test requires the state to be set to "Authorize". In order to achieve this state, the Risk Assessment form needs to be completed first. Un...
I am new to ServiceNow and wanted to switch to serviceNow Development domain. Which all certification is important.Please guide
Hi experts I just wanted to satisfy my curiosity by asking if there is a specific reason why the "Set field values" field is shown in an "after" business rule?From what I understand, it is generally considered best practice to update the current reco...
Any thoughts on where Authority to Operate (ATO) data belongs in a CMDB (if at all)?We have 'legacy'/source ATO data that we need to store in the CMDB.My initial thought is the Config Item (cmdb_ci) or Software (cmdb_ci_skpg) table, in the Approval G...
Hi,Currently I'm implementing the AWA for HRSD and some users reported that they are getting the below error. I have referred the community but I couldn't understand the exact issue. Can anyone please tell me what is going wrong here? I checked whet...
Hi Team, I am trying to use scripted rest API POST method to attach attachment to incident record. Below is my script that I am using.(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {var requestBody = request.body.dataStri...
what is the difference between UI action and submit in Service now ATF Can anyone help me on this.
