Hi , I am trying to pass the the parameters to the .sh script located at Linux Based Target server via mid server,for that i am using ssh step in action in flow designeri do had made some custom command to pass parameters , but unable to pass the par...
Hi everybody where can I find in the system script CITree2NodeThis script is used to show CI relationships in a Tree structure (like in UI page example_big_picture), This script is most likely using the cmdb_ci_rel to find the parent/child relationsh...
HI, I have imported policies through data source and am trying to upload word document to update Policy text from compliance workspace. But i don't see option to upload document after clicking 'Import Policy text' button. But for manually created Po...
Hi all, I am working on a catalog item with several tasks. These task have a variable with a percent number filled by technician and I want to calculate the total percent for RITM using the partial percent in each task. Could it be possible? I am try...
Hey, is it possible to translate the Flow Stages in the widget "Requested Items"?
Hi All, I am trying to show various Incident Task details on an email notification on the Incident table using an email script, the below script is not working - (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, ...
Hi guys, I have created a function field in my incident table that is using this glide function: glidefunction:datediff(sys_created_on, resolved_at) it´s ok but when the resolved field is empty its not making a calculation with the date now. Below is...
Dear All, We have two tables, Instance and Alias, with a many-to-many (m2m) table managing their relationship. The Alias table includes a related list of Database records.Requirement:We are configuring a service catalog item with two reference field...
Hello everyone,I have created a record producer in which I want to map several variables so that they are reflected in the fields of my created Change.The problem is that I want the "CAB required" field to be checked in the default Change and that th...
Issue : I have a request created from a record producer that has got a related list attached to it. A flow (flow designer) is triggered on "every update" of these related list records. If I process these records one by one, there is no problem and it...
I had a problem with an email not triggering when a record is updated, and I figured out I could get it to trigger if I updated the record manually. Unfortunately, the record is supposed to be updated by a business rule script, and the email isn't tr...
Hello! In the Service Operation Workspace, after I create an Incident or a SLA, the homepage is not refreshing automatically but only after I refresh the browser. How can I fix that?
Utah, new UI (Polaris) How can I see what exactly changes a field value?I need to know which BR/Workflow or what else change a FieldValueI know the TableI know the FieldI can see the Activities (Done by system user) I also activated the DEBUG, but th...
Hi all. Is there a way to track all (or as much as possible) admin users' activities? Examples of these may include provisioning of access, resetting of passwords, modification of access including amendment of roles, termination of access, configurat...
Hi All! I am looking for help to update the related CI on an Incident Record's Operational Status based on the Resolution code of the Incident. E.g. Incident is closed with Resolution Code 'Retired' and CI on Incident is 'Laptop', how can we trigger ...
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