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Copy optional fields to child case

I've developed a Script Include, Client Script, and Business Rule aimed at prompting a confirmation message when creating a child case from the Child Case related list on a parent case. This message asks whether you want to copy the short description...

tindiz by Giga Guru
  • 855 Views
  • 2 replies
  • 1 helpfuls

Create Recurring tasks using eventQueueSchedule in servicenow

Hi All, I have one requirement where end user wants to create a recurring requests in custom table. For example, if users wants to create recurring request on 1st of every month until Dec 2025, around 14 tasks should be created on first of every mont...

Aruna13 by Tera Contributor
  • 2888 Views
  • 5 replies
  • 0 helpfuls

Configure Edit Button slush bucket UI Action

Hi everyone,When configuring with a UI Action the Edit button for a related list, the slush bucket on the right side box is pulling records from both the table that we configured and it's child table.We only want records from the parent table.parent ...

Code-Person by Tera Contributor
  • 981 Views
  • 1 replies
  • 0 helpfuls

ITSM Mobile Agent App

In the ServiceNow Mobile Agent, I want to control the visibility of a specific field based on the value of the Configuration Item field. If the Configuration Item field is empty, the other field should be visible; if it is not empty, the other field ...

Resolved! Workspace List Item - Hide Compose/Activity Middle Pane (How?)

 I need to permanently hide the Compose/Activity middle pane in the screen capture below.The workspace was built for a tasks table derived from the base Tasks table in Tokyo. This is the view of one record from a simple list placed on the workspace h...

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kraeside by Tera Contributor
  • 3195 Views
  • 5 replies
  • 3 helpfuls

Report related

Need a filter to see all inflows to an assignment group for the past 8 hours?This should include both new tickets and old tickets.

Left outer join on a database view

I have a field on the sn_hr_core_profile table that indicates if a Performance Assessment is outstanding for that user. I am attempting to create a report for users who have this field = Yes, but the manager has not submitted a performance assessment...

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Amanda Reese by Tera Contributor
  • 2023 Views
  • 2 replies
  • 0 helpfuls