Postman Alternatives in VSCode for API Testing?
Anyone here using VSCode for API testing? I’m looking for a tool to replace Postman and have come across Thunder Client and Apidog. Any thoughts on these or other recommendations?
Forum Posts
Changing the behaviour of the Related Records UI Action
Hello! I have an ask about changing the behaviour of a custom UI Actionform button called related records. The ask is: if the incident record state is closed and a problem record has already been linked under the incident as a related record, then wh...
Resolved! Reports
I need to create a report that combines data from the Incident and Problem tables. Is this possible...?
Resolved! List collect showing "No matches found"
I have a list collector that points to a table for it's values. If a non ITIL role user tries to use the variable, they get "No matches found". The table only has the default ACL & user it was setup with. What's going on here? Has anyone else run int...
Knowledge article not showing up in incident contextul search.
Hi folks,Few articles are not available to attach in Incident.the article is in published state, user has all the access to article, user is able to search that record in KB homepage but same article is not available if the user is searching in incid...
access to subscription management issues
Hi all, We have just installed subscription management V2, but getting this issue when trying to address issues: I'm admin in our instance. I seem to recall that I saw a post about this some time back but can't find it - any one of you who know wh...
Resolved! Reports
I need a report that is automatically generated and emailed to stakeholders every week.
Resolved! Regarding On-Call Scheduling Escalation Setup
Hello everyone. In an On-Call Scheduling, "Catch All" will be triggered when the roasters members didn't give acknowledgment to the remainder and if it's "Notify All", it will send the remainder to every member in the roaster in the escalation setup ...
get reference
Hi guys , here I am trying to display a message " please look into it urgently as its issue related to VIP user when caller is VIP " and priority is one on submit but its not going inside the loop to check can you please help you figure out if I am...
How to change URL generated by "Attach" button in Agent Assist on HR Agent Workspace
Hey guys. I'm trying to figure out how to change behavior of this Action in Agent Workspace for HR Case Management. OOTB this action generates and pastes the URL of the given article into Worksnotes. But URL is opening as another tab in the Works...
ATF development best practices - ATF Test Suites scope & implementation testing
Hi Everyone - hopefully this is a quick one and I am already pretty confident in my understanding, but want to ensure I am not starting our ATF journey with a bad habit. We are just starting to use ATF and what we do here will inform what other devel...
Unable to install midserver in my laptop
Hi All, I downloaded mid server file ( XANADU) When i tried to open and install the file getting below error. Can someone please help how to fix this issue Thank you,Shabbir Shaik
can a ATF be developed in a scoped application
i thought I had heard that ATFs should be developed in the global scope but I can’t find any documentation. I do see that our company has created some in a scope. I ask because delegated developers can’t create a new global update set and therefor ca...
playbooks
How to display latest comment of each task in playbook screen
Email Composer in HR Agent Workspace overwritting "From" value
Hey guys, I have a problem with Email Composer on Agent Workspace for HR Case Management. We were using Email Composer on Classic UI without any problems for some time and just recently we moved some of ours COE's to Workspace where we discovered wei...
