Hi, We need to make a variable on a record producer read only. It will be editable after incident is submitted, but should be read only for incident is closed. Please assist.
Hi community, I recieved an incident that the 'take me to the incident' button in our emails are pointing to a IP Address instead of the DNS name. Since we are getting the IP Address the email is being flagged as suspicious. I checked our email lin...
We have moved all of our catalogs to Employee Center. Since our ATF scripts are all focused on Employee Center, we don't really want to have to test two interfaces during upgrades/patches etc. Is there a way to do this? For reference, here is what I ...
Hi all, when creating a record producer, I see I can check the map-to-field box to map values to the generated record on the associated table. I don't see this option for the multi-row variable set questions (or it disappears after a few seconds), so...
For CSM Workspace, The Mail From Outlook when we send to CSM Workspace mail CSM@csmmail.com which comes to ServiceNow And from ServiceNow it should also come from the same email CSM@csmmail.com , but it comes from Global@globalmail.com Why?
I'm modifying the show_ritm_option_vals Email Script to align with a new Catalog Item. Unfortunately I noticed it was including ALL variables which made the form hard to read. I removed the bulk by adding a check to ensure the displaylable != 'fals...
I wrote a script for a schedule job that triggers every 5th business day of the month of May and November without the cmn_schedule table and this keep running everyday.
this is the sample data of text file first coloumn represents location field and second column asset tag how to load this data in data source if parsing then how do i parse with script Thank you
Hi everyone, Im trying to get the "assignment_group" and "assigned_to" from a "sc_req_item" record to a notification on the "sysapproval_approver", I have tried in some diferent ways, but nothing seems to work ...I have tried to use: ${document_id.a...
visual task board when changing the filter the label of a board is lostexample: the field that defines the filter is sprint and when changing it in the task, the label already defined in the previous sprint when changing the board filter is lost in t...
Hi, I have a requirement in which 2 variables needs to be created. variables are beat id and mapped application services from the reference table of "portfolio Elements" and "cmdb_ci". Based on the beatid selected from variable 1 it should display th...
I'm tryin to add in the "callers" location and business phone to populate the fields on the incident form. I'm able to get most fields like assignment group and short description for populate but not these 2 fields.they are both custom fields. does a...
Can somebody please help me with validation Regex that accepts or allows uppercase letters, numbers, space, and special characters only such as: !@#$%&*_-, How can I achieve this please? Thanks for your continuous support.
We have implemented the Certificate Management module and have noticed some of our users are receiving the "Invalid CSR" error on the request form when they paste their CSR into the CSR field. Can anyone provide any more detail other than this generi...
I am adding a new field to an existing UI ATF test in my DI and getting the follow error sc_task If I can chose that field and add it to my test case why would I get this error after running the test? I do not see a group to send this to like ATF s...
