How can I join the database views for the three tables shown below? I'm getting an error 'Syntax Error or Access Rule Violation detected by database ((conn=2096030) Unknown column 'jou.sys_created_by' in 'where clause')' when trying to join.
Can anyone explain how to auto-create CI relationships for the cmdb_ci_crac table to > Room, to > Data Center?The Room and Data Center are custom reference fields on the cmdb_ci_crac tableRoom references the OOB Computer Room tableData Center referen...
Hi friends,I'm able to select a catalog item variable in my SOW Dashboard List - Simple:But as you can see it doesn't display it
Fields:Amount - type Text - Single-line - text validation numberadditional question - Drop down options Requirement - if the value is greater than 2500 then the additional question should be visible What i have done:initially additional question is h...
All catalog items under one category is not visible in Portal Checked the following : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813204 - Tried this , not working https://support.servicenow.com/kb?id=kb_article_view&sy...
I want the entire Knowledge Base (KB) article to be displayed directly within the chat interface itself in Virtual Agent ServiceNow.
Hi All, For the E164 phone number field on the User form, I am trying to make the territory read-only, so that a user can enter a number, and the territory will be displayed, but cannot be changed. I went through the Documentation and they have asked...
client script var ga = new GlideAjax('TASK_return_array_SI'); ga.addParam('sysparm_name', 'getCallerDetails'); ga.addParam('sysparm_inc', g_form.getValue('caller_id')); ga.getXML(showDetails); function showDetails(response) { ...
I have a flow that triggers when a case is put on hold. This flow is designed to auto chase the contact for the information required and then resolves if we dont hold back. This flow chases 3 times. However, it appears to duplicate the comment and I ...
Hi , We Have some custom indicators created for Change Success Score Job (Historical) and Change Success Score Job (Daily) , some years ago which shows up on the success score card. Now we want to remove the custom indicators from the Job. How do we ...
Hi, @Chuck Tomasi @Ankur Bawiskar @Mark Roethof @Maik Skoddow @Pradeep Sharma In Agent Workspace for HR Case Management we have a OOTB custom Modal "Transfer case modal". I have added a new Input component to it to get the Case Transfer Reason from ...
Hi Team, I have created two new values in the sys_flow_data table as Service Down, Service Up. And I have mapped these two new values in the status Mapping as well, But When i click on the Activity action it still shows as completed in the CSM Experi...
Hi Guys, I am having an issue I have created few variables with variable type as checkbox(attached screenshot for field deatils) I have multiple field as checkbox type also have a variable name as All it is also checkbox type, so the requirement is w...
Can someone help me with the below email inbound action?We need to set the 'To' person as an assignee of the request. (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailCl...
Hello Everyone,There are certain times that you can achieve a particular requirement through multiple ways. Like the same thing can be achieved through Script Include , Business Rule and combining both BR and Client Script. How can a person know what...
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