As per subject I have configured a Business Rule where a user cannot be approving for both the Technical Approvals and the Risk Approvals. The Business Rule is working as expected except for this info message which is I am unable to get rid of.Have t...
Hi everyone, if got Data from any third party through integration with Service Now, how can we populate that data in Service Portal, Any Idea on this. Regards, Manikanta. Kota
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
HiHow to update description of Change request - CTASKs after it created.For ex: I have couple of CTASKs got created & need to update the description based on short_description. Appreciate your inputs. Thanks
Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...
How to report on upcoming SSL certificate expiry ? what table holds this data and how to query it. I do not have other paid module on the customer instance apart from ITSM basic and OOB reporting to work on. want to show a report on upcoming SSL cert...
Hello, this is my script. It is not working to show or hide fields depending on the selection. I have created a UI policy as well for RITM and its not working. Basically an approver comes in and selects "refinement" depending on the choice for refine...
I want to find out which notifications are going to external emails?do we need to write script or what can we do can anybody please tell me
When we apply group by location in list view of Incident table then instead of empty its showing gs.getUser().getLocation();
Hi, I have a workspace UI action that creates an unsaved incident record from a case. Through a business rule, after manually saving the incident, the case should get populated with a work note saying "incident has been associated with the case", thi...
I'm creating changes from a 3rd party vendor using an API call. The 'Show Flow' URL is getting created, but it is not getting related to the flow where the API was executed. Screenshot #1 is the URL created#2 is what opens #3 is the actual execution...
Hi, I am configuring the Incident Overview Page of Service Operations Workspace according to the following instructions: I want to edit the visibility of a component based on a field value of the incident such as state (component displays if the in...
Can anyone help me in getting out from the issue as when the User selects multiple Change Requests under Change Request Related List on incident Form then when the User open that particular Change Request then on Change Request Form under Incident fi...
Right now, I'm manipulating email template layouts in attempt to format the email body with indents. This seems way too complicated vs adding an indent tab like you would in Word on the ruler. Does anyone know of a better way to get 2 columns lined u...
Hello everyone, I am working on a flow designer flow and I have a delete record action that is supposed to delete a record in the alm_stockroom table, but when it hits that action I get the error "Scope does not have delete access to table alm_stockr...
