HI Everyone, I have created one catalog item and workflow for the same catalog item. But in RITM I can not see Task SLA . I have one existing 5 Days SLA which I have to trigger when RITM is created. Can anyone suggest how can I attach existing SLA t...
Hi All, Catalog item variables are not showing in SCTASK Form.We have removed the existing variable set in catalog item and added new variable set.When this change was moved to production, the new request submitted after the change were working fine....
Hello, we have a requirement to set vip flag on caller field based on users band. on user table we have reference field band if users band is b or b+ then we have to set vip flag on incident caller fieldi tried with the below script it is checking fo...
Hi There, in incident form caller field showing name it's fine, but we have cutom table that is refering to user table, and it's showing name in that filed i need to show email id in the custom table , but not impact on the other table's i means what...
Hi All, is it possible to restrict notification to users, As requirement is initially the notification shouldn't trigger to anyone unless users are subscribing to the particular notification.
Hi experts, I'm a ServiceNow Developer for the past one year. I am now good in ITSM and integrations.I feel I need to explore new modules. Can someone suggest me any module that I can take next, and also I am not sure where to start and how to? Pleas...
Hello, how can I utilize ATF to set the active field to true on a Scheduled Job? So far I have used Record Query --> Open existing record --> Set field Value (Where I made it active) --> Click UI Action (Click 'Update' Global. Update button on existi...
We have Machine Learning enabled to predict assignment group automatically and we have models and flow designer. However, After upgrading to Xanadu version, predicted data within model is not showing it in flow designer. Please suggest.
Hi,I am completely new to PA and have got stuck with one of the changes.I created an indicator source and indicator for 'High Priority Incidents' created last week with indicator source frequency as 'Weekly' but it appears as below:Instead of showin...
Hi Fellow developers! We have a requirement to provide personalise records option to the users for a table to be visible at the portal.For eg. there are 5 records in this table which is by default shown in portal in the order below.RecordsOrder by wh...
Hello,I use the Document Viewer for .txt or .pdf files, and it works well. However, there are issues with .docx or .xlsx files. In the sys_document_viewer_status table, the entries show a ConversionStatus of "Conversion failed." I have noticed that S...
Recently, I've noticed that some users in the ServiceNow forum seem to be relying on AI tools like ChatGPT to answer questions. However, many of these answers appear to be copy-pasted without proper checks for accuracy, leading to confusion and poten...
I am trying to add a UI Action (which I have done) to the RITM, but what I haven't been able to do is restrict it to only one particular catalog item and only for people who are members of a particular assignment group (which the RITM is NOT assigned...
Is this possible? I created a report to show me all stories. When I click on the filter I don't see an option for "label". Is label buried somewhere in the tree and I'm missing it? Thanks!
function onChange(control, oldValue, newValue, isLoading) { if (isLoading){ return; } // Clear or populate Subject Person details if (newValue == '') { g_form.clearValue('subj_name'); g_form.clearValue('subj_emp_no');...
