discliamer
Remove discliamer from incident csat survey.
Forum Posts
Invalid update. Record has been deleted or you no longer have access to read
Hi,I am getting this error 'Invalid update. Record has been deleted or you no longer have access to read', when I am trying to update an incident which is already closed. If I update once, it's working fine. If I update multiple times, I get this err...
How to set notifications default to “OFF”?
We have many event related notifications which are set to ON as default. We want to change the default to OFF and subscribable, if user want they can set the notification to ON. User/we can unsubscribe from backend but we are looking for permanent so...
Need support with script
Hello All,I need some support with the script.I am planning to create a new catalog item "Generate AST Tags". it will have 2 variables1. Count of AST Tags (Integer) - This will be editable and used by requester to update the integer count of tags.2. ...
Trying to use options from a table choice for a select box variable
Trying to not reinvent the wheel, I'm sure this can be done, but I'm just getting stuck I have the following in a tableProject Type - its a choice fieldAsset RefreshAsset LifecycleValue Enhancement On the Catalog form we want to use to populate the t...
Issue with Native UI vs Workspace while opening any record on global search
When any record is searched on the global search, the default view or native UI is always displayed, We need to control the view as service operation workspace based on the logged-in user's group when an incident is searched on the global search.woul...
Change Records are not shown under Related Records Tab in Service Operations Workspace
Hi fellow Devs, Do you have a simple solution how to make the related Change (that is there on the form view) automatically visible under the Related Records Tab in Service Operations Workspace? You can of course add it manually, but the client would...
Widget Dictionary
Apologies if this is the wrong forum, this is my first post! I note that when you are creating your own Dashboard in SNow, you have the ability to add widgets, and there are a lot of widgets. What I haven't found is documentation on what all the avai...
Resolved! Need to copy the variables in New SCTASK
The Question isIn RITM when click on New SCTASK creation button, In newly created SCTASK needs to copy all variables from RITM. For Example:- RITM0000005 in catalog Task We created new SCTASK0010001 by clicking new button, In SCTASK0010001 needs to b...
Variable editor is not displaying in multiple RITMS created for a request
Hello All,Using flow designer I am creating multiple RITMS for a single request when a catalog item is submitted. (i.e) If i am having 5 RITMS for a request only variable editor is displaying in the first RITM which is created by default and the othe...
Workflow Event Record: Passing multiple Variables in Parm 1
Dear Community,I am triggering an Event + Email Notification via Flow Designer by creating and Event Record in the sysevent Table.Can someone tell me if it is possible to pass multiple Variables in one Parm? Because I would need more Information from...
Making field read only for non admin users.
Hi,I want to make two fields read only for some non admin users on workspace form .How can I achieve this with UI Policy.
Resolved! Approval required based on condition in workflow or Flow
Hi Team,Good Day,I have a requirement for catalog Item approval flow the below is the requirement1. If the submitter submits the request the approvers are Ravi & John2. If the submitter is Ravi the approval goes to only John3. If the submitter is Joh...
Can we ask End users to fill more details or upload documents after case submit using Playbook/PAD?
Hi Everyone,I recently started exploring the Playbook/PAD (Process Automation Designer) in ServiceNow for one of my requirements where an end user (consumer) will submit an application using a record producer linked with case table. I want to create ...
Resolved! How to get request item variable value into flow design email template
Hi, Pls guide to get request item variable value into flow design email template. Thanks.
