I am facing an issue in configuring the correct workflow for the below requirement. Also attached the created workflow, Please let me know the correction to be made.When req item is created, 1st task must be created with name 'Confirm COD'. When 1st ...
The client is unable to connect using HTTPS and wants to connect to ServiceNow via HTTP. However, when attempting to do so, they receive a 500 Internal Server Error. Is it possible to send an inbound SOAP request to ServiceNow over HTTP instead of H...
"Is it possible to define a default sort order on a table form for the data in a related list? When a user opens the data, I want it to show in the sequence I specify."
Hi Team, I am not able to find to-do tab on the ESC portal. Thanks
Hi, We have a requirement to add "reason for visit" drop down option to interaction record whenever walk up user do check-in. Currently short description of interaction is updated with short description entered during walk up checkin, but there is no...
When I order a catalog item through service portal, the delivery information is mandatory on the order confirmation pop-up page. But when I order the same item through virtual agent, I am able to submit this item without needing to enter delivery inf...
Hi everyone, we have created 5 knowledge base and I have added retired workflow and also publish workflow (both are approval workflows). only these 5 knowledge bases will be moved to prod. but, I have an additional requirement that is, 1. when we c...
Hi Community,I have explored various methods for correlating alerts using different CIs, but I am still unable to correlate the alerts that fall under the CMDB grouping for Applicative Flow. I have two questions regarding the Applicative Flow referre...
Hi Community,Good DAY!Actually I am stuck in a requirement,there is a catalog item name "select incident". have a variable that is reference to incident table, but i need to show short description of incident record instead of number here,Thanks In A...
Hi all,I want to set a field existing in a table as a concatenation of two existing fields. I want to calculate this field at the export, meaning, by a pre-export script.I was wondering how could i script this? In this scripting there is no 'current'...
HI All, In virtual agent i want to know where "I want something else" is coming from and want to delete it I don`t want it to come. I attached image for reference. Please let me know
Hello! I have a bit of pickle here with emails beign stucked for some period (thursday-sunday - 5.9 to 8.9.) in "send-ready" state and monday's emails were processed as they should onwards. According to investigation I did, there was no-error found ...
Hi community, I'm encountering a problem with server reuse and how ServiceNow handles this. Below, I’ll outline the situation and would appreciate your insights and potential solutions. Issue 1:At our company, servers are being reused, for example, s...
We use the CITY field from AD (which comes from HR system) to drive the location field in Servicenow. This works fine, except for Canada users that are remote, because HR uses the same city for CA remote users as they do for US remote users (REMOTE)....
Hi All, Im trying to create a solution where task's short description copies the value of a variable passed in the RITM. what is the best way of solving this?
