Resolved! How to send a notification before one day of SLA breaches
Hi all, I have a requirement where I need to create a notification before one day of SLA breaches. Please provide me with the steps of how can we achieve this. Thanks,Amol
Forum Posts
Is there any way to make the Lane's title in Visual task board to be from Left to Right
Hi,Is there any way to make the Lane's title in Visual task board to be from Left to Right instead of Right to Left?I installed a language plugin and in this language the write from left to right and whenever i change to this language the titles stay...
Resolved! How to run a background script to retire servers containing the same name?
Hello Dev forum,I'm currently practicing in a Dev instance to bulk retire Server class ci's and get a return count of the number of Servers updated via the background script. For this test I'm trying to update the car Servers. My company is fully upd...
Can you assign more than one Category to an Article in the Knowledge Base?
In building our our Knowledge base we are considering building our categories around roles. But some roles use the same articles/artifacts. Is there a way to assign an article to more than one category? For example an IT manager may need to use the s...
Resolved! Best way to access Catalog Item variables in Workflow Studio?
I'm creating a Flow which will be tied to a Catalog Item. This will be cut and dry, pulling variables and creating a ticket. What is the best way to access the variables from Workflow Studio? Is a script with current.variables the only solution?
UI action with a model that Cancels an incident
UI action with a model that Cancels an incident I need to create a UI action called "Cancel" in a way that whenever a user wants to cancel an incident, he/she can click on the UI Action and it pops up a model called Justify, so that the user can writ...
How to add Resolution Notes on Portal for incident and request ( My support portal)
I need help with steps to perform with how to add Portal / Incident: Resolution Notes (Incidents & Requests) need to be added on Activity Stream (MySupport Portal) As user, the user need to be able to check the resolution notes of a resolved ticket t...
What is wrong with my client callable script include
I have created this script include to push the values of a field into a record producer field when the criteria matches. The debug logs suggest that the query is passing the values. However, I keep getting no values returned and I dont know what is w...
Change in Inbound Email Action Handles Email body in Description field
We have an inbound mail action that is received from a specific sender email address. The inbound mail action creates a record, with basic contents placed in various fields. Specifically, the body of the email is placed in the Description field of th...
How to return the right record from the script condition in action Lookup Record in Flow Designer
Hi guys, I am writing a script to add a condition for lookup Record. I have a sub-flow with the input of a variable reference to a table (kind)The script as below var inputSysId = fd_data.subflow_inputs.kind; gs.info('Input value: ' + inputSysId); va...
how to pass multiple sys_id from ui action to ui page to perform bulk knowledge article update
Hello Experts,I want to pass multiple articles sys_id from ui action to ui page for bulk update article body.from article list view whichever article is checked it will count those only for update.Please help me with code label what needs to be done....
Override default formatting for knowledge articles in the fulfiller UI?
When I use a custom "IT Procedure" template that has default content, the template's formatting applies correctly and works well. However, when I add new text to the article, it does not match the template's styling. As a result, I have to manually f...
Change Request
Hi All, There is a field called Peer Reviewer of list type where the requester can choose one or more reviewer.User should not be able to select any users till the assignment group and assigned to fields are filled as the Peer Reviewer field should g...
Notification condition
Hi Team we have to trigger a notification if RITM requested for is VIP user we have created a notification on RITM table it is working fine but if we un check the updated field in notification notification is not triggering but if we check the update...
Discovery Pattern Launcher Parameters Configuration
My understanding is that in the discovery pattern launcher parameters the limit parameter can be left (empty), the start_offset can either be left empty or set to 1 if your only attempting discovery for less then 20,000 CA's, the ip can be left blank...
