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Resolved! How to call system property into a REST message

We are working on ServiceNow integration with Clarizen application and have equirement to to call the system property (which contains APP Key) into Rest Message hearder.I have added this code -var r = new sn_ws.RESTMessageV2('Clarizen', 'Get User Sub...

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KajolM by Tera Contributor
  • 2860 Views
  • 5 replies
  • 2 helpfuls

Playbook Tab not visible in custom workspace

Hi All, Play book tab is not visible in custom workspace. In UI builder we have created a new page in UI builder.Created UX screen collections and ,UX screens and UX appAoutes still the play book tab is not visible in the CUstom workspace. could you ...

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override a method in script include

Hello, i have a ui action that calls this method : new sn_cs_sm.ServiceManagementProblemUtils().createProblemFromCase(current, action); how to override this function  thank you 

ammar_k by Tera Expert
  • 1553 Views
  • 1 replies
  • 0 helpfuls

Update portal page to show new view

I created a new view and would like to show that view of the record when a link is clicked to open the record. The current view is "sp" as shown in the screenshot. I have added the new view (requester_poc) to the form widget but the new view is not b...

Andre8 by Giga Guru
  • 5203 Views
  • 3 replies
  • 2 helpfuls

Email trail

Hi Team, Sometime we can see in incident additional comments that we are gettine email trails( chain) after replying through the email by end user. Sometimes it is not happening. Any idea why it is behaving like this. 

Community Alums by Community Alums  
  • 880 Views
  • 1 replies
  • 1 helpfuls

Portal label changes

Hi All, Can i edit the potal page values depending on state label for Ritm Variables ? Kindly suggest. From Ritm form label we can do it but search for portal page.

Debarpita by Tera Contributor
  • 712 Views
  • 2 replies
  • 0 helpfuls

How to Reset the one workflow

Hello,  We have several workflows that depend on the conditions outlined in the table. However, I would like to reset just one specific workflow when a state changes. Is this feasible?  Does anyone have suggestions on how to accomplish this?  Thank y...

Rama Rao by Tera Contributor
  • 850 Views
  • 2 replies
  • 0 helpfuls

List Collector Variable Sorting Order

Hi, Is there a way to sort List collector variable options. Currently it is displaying based on displayed field on that table but we would like to change that one. Tried ORDERBYsequence and also ref_ac_order_by=sequence but none of them is working. A...