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Change the greeting message of Virtual Agent

Hi All,I have a little tricky requirement to change the greeting message of Virtual agent. Requirement: I need to change the greeting message of virtual agent.Now what they have done, they just created a new topic and that topic is used in two portal...

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Forum Permission Issue

Hello All, I have a forum for which "Enable Membership for this Forum" is True. We have a requirement to create a new Forum User and new Forum Permission for allowing access to edit all content. When I try to insert the new permission and new forum u...

Now Mobile AI search error.

Does anybody know about the below error, this error is coming when I am trying to search using AI search in Now Mobile App. My Requirement is to enable OOB AI search functionality in Now Mobile App. this is implemented.but, when I am trying to search...

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Help knowledge articles

Hi all,On our CSM portal, we have a "contact us" section where users can find some knowledge categories from the main knowledge base. When clicking some of these categories, we can see duplicate knowledge articles within the "Popular help articles" s...

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Community Alums by Community Alums  
  • 1017 Views
  • 5 replies
  • 0 helpfuls

answer please

Which one of the following is the fastest way to create and configure a Record Producer?Create a Catalog Category, open the category, and select the Add New Record Producer buttonUse the Record Producer module then add and configure all variables man...

Fix script to remove duplicate users

Hi All,Can you please help me in writing the script to fix all the duplicate users in sys_user table.All the CIs, assets should move from the duplicate profile to the correct one. I have a list of users with duplicate profiles. Thanks

Kanika4 by Tera Contributor
  • 1546 Views
  • 4 replies
  • 0 helpfuls