The Edit button on the Related List (Child Incidents) on the incident form is not visible, only the New button is available.I validated and found that the list control has the option "Omit edit button" unchecked.What are the other ways to add the Edi...
Hi All, We have created a custom scope from AES and working on sprint stories to modify the app according to business needs. We need to make sure that we are developing the solution and are moving the code to QA so sprint can be completed on time. W...
Hi, We received a request to create new knowledge bases, this has been done but additionally, they want all knowledge categories from an existing knowledge base be moved to the newly created KBs ( new KBS are like 8 new records). I understand it can ...
Hello all, I have performed an exhaustive search on how to copy a field value from a backend record to a service portal variable when the form is accessed and I cannot find anything exactly like this. I've seen info about widgets and such, but that'...
Hi All, How can I create a report to show a list of incidents raised by the caller of a particular group? Do I have to create a metric or is there any other way to acheive this? Regards,
Hi , I have developed a app to be published in servicenow store. I have developed the app in a developer instance and handled some cases according to the values present in developer instance. But when installed the my app in vendor instance , there i...
Hi All,Can anyone assist on this?I need to dotwalk a user's network id from a MRVS and populate it on the create record in flow designer. this is my script but seems not working.var accountID = fd_data._12__for_each.item.user_s_or_group_s_to_be_adde...
Hello Team, I have created one business rule to create records on a new table based on insert/update on the existing table. The current issue is duplicate records are being created, everytime an insert or update action performed on the existing table...
Hi,I have set a schedule for the project so that it will be from Sunday to Thursday (excluding Friday and Saturday) between the hours of 08:00 and 17:00However, the project tasks do not consider the schedule and show dates that fall on Fridays and Sa...
Hi All,We have an application that provides integration between ServiceNow and our software. Our ServiceNow application has these,Inbound web services: exposed endpoints to create and update Change requests and IncidentsUses tablesAccess control role...
when i am on the records page and i click on a record, what decides the view the form will be viewed through? if i click on a record on forms related list, what decides the view the form will be viewed through? I know there are view rules but i dont ...
Hi,I want to add a new button below "Submit" or "Required Information" area, i have added widget/macro and variable, but that button is showing up along with portal fields and not at submit button area, also I want this button to appear only on singl...
good day, i have a business case here.When a user submit a catalog item, it will create an RITM request with an attachment but if the user forgets to attach and item, i would like to have the ability for the user to attach the document onto the open ...
I have created a new flow in 'Flow Designer' to automate a 'Chase Reminder' to the Customer when a new date and time field is the same as the System Date / Time. The logic of the Workflow is as follows:1. Triggers when a ticket is 'State' is "On hold...
Can I redirect backend/fulfiller users to a record producer form in the backend where they can make a request? The aim is to allow backend users to raise a request to a specific form (created by the record producer) instead of redirecting them to the...
