Resolved! Difference between scripted rest api and rest message ?
Can anyone explain what is the difference between scripted rest api and rest message with real-time example?
Forum Posts
Resolved! Regarding Performance for Glide Record
Hello Everyone, I would like to know how exactly do developers troubleshoot performance issues related to Glide Record queries in ServiceNow? Is there any tools and techniques used?
"Send Email" button is missing in Custom Agent Workspace
Hi All, I have created the custom application with workspace. in that I am trying to enable the send email option from the Agent workspace for that I have configured the "email_client=true" attribute in the custom table and provided the "email_compos...
batch update set
while adding two application update under the parent update set, it is throwing error "Security constraint".Please suggest how to deal with this situation
ITSM- Workflow
How do you configure workflow transitions to automatically assign incidents to the appropriate support group based on specific criteria?
Created OAUTH Client Secret is short.
If i create a new OAuth API endpoint for external clients.the secret will be created automatically after i save the form.Is there an Option to get a longer secret?
How do I open a new form with parent value auto-populated in UI builder?
I have a related list and it has a new button, but when I click on new button it should open a new form with parent value auto populated.
Dependent Choice Variable in Catalog Items - Hopefully Using Catalog Builder and/or Variable Sets
I am attempting to use Catalog Builder and/or Variable Sets to set-up what in standard forms would be called dependent choice variables. I need the value select in one variable as a filtering criteria in another. An example would be I want a list of ...
HTML Code Displaying in Problem Form Notes (Fix Note, Cause Note, and Workaround)
We are encountering an issue within the Problem form where the Fix Note, Cause Note, and Workaround fields are displaying with HTML code, rendering the notes unreadable and appearing corrupted. (please see the screenshot)Additionally, this issue pers...
Creating two level approvals in knowledge management
Im having a requirement to create 2 level approval for knowledge management when it submitted for publish first level approval goes to content owner it needs to trigger an email for content owner for remainder and seconds level will trigger when the ...
In catalog item a 2nd approval record is created if 1st approval not approved within 24 hour.
Hi One question: In the item catalog A second approval record is created for the user indicated in the Secondary Approver column if the first approver does not provide approval within a 24-hour period using flow designer ServiceNow Thank you
Change the table field value with the ui action client script
I am implementing a publish action for a knowledge article in the knowledge table. When I click the ui action button it will run the following function. function publish_kb() { var gm = new GlideModal("knowledge_review_confirmation", true, 600);...
If script to fetch Employee's country in ServiceNow workflow
We have "employee_name" variable on catalog item, I have a requirement if the user selected in employee name has location.country as India then return value as yes in if script orelse no. I have written below script but its not working, please advice...
Dynamic value for Knowledge base in RITM Template
Hello,I want to create a template for IT agents. I managed to set a dynamic value for the current agent with javascript:gs.getUserID().Now, I want to add a dynamic value for the 'Request item.SOP' field that updates with each update of the know...
Business rule to create request item in a Catalog item
Hi All,I have to create a Business rule on sys_user for any new records created by "ta_admin" then create that new user request with the variable incident management role as ‘normal user’ in the Tenforce catalog item.Thank you.
