How to make the Additional Comments (Customer Visible) field By Default visible Onload incident form, when the user opens the form. Currently, whatever checkbox we check whether it is work notes or additional comments the journal field is visible but...
Can anyone explain what is the difference between scripted rest api and rest message with real-time example?
Hello Everyone, I would like to know how exactly do developers troubleshoot performance issues related to Glide Record queries in ServiceNow? Is there any tools and techniques used?
Hi All, I have created the custom application with workspace. in that I am trying to enable the send email option from the Agent workspace for that I have configured the "email_client=true" attribute in the custom table and provided the "email_compos...
while adding two application update under the parent update set, it is throwing error "Security constraint".Please suggest how to deal with this situation
How do you configure workflow transitions to automatically assign incidents to the appropriate support group based on specific criteria?
If i create a new OAuth API endpoint for external clients.the secret will be created automatically after i save the form.Is there an Option to get a longer secret?
I have a related list and it has a new button, but when I click on new button it should open a new form with parent value auto populated.
I am attempting to use Catalog Builder and/or Variable Sets to set-up what in standard forms would be called dependent choice variables. I need the value select in one variable as a filtering criteria in another. An example would be I want a list of ...
We are encountering an issue within the Problem form where the Fix Note, Cause Note, and Workaround fields are displaying with HTML code, rendering the notes unreadable and appearing corrupted. (please see the screenshot)Additionally, this issue pers...
Im having a requirement to create 2 level approval for knowledge management when it submitted for publish first level approval goes to content owner it needs to trigger an email for content owner for remainder and seconds level will trigger when the ...
Hi One question: In the item catalog A second approval record is created for the user indicated in the Secondary Approver column if the first approver does not provide approval within a 24-hour period using flow designer ServiceNow Thank you
I am implementing a publish action for a knowledge article in the knowledge table. When I click the ui action button it will run the following function. function publish_kb() { var gm = new GlideModal("knowledge_review_confirmation", true, 600);...
We have "employee_name" variable on catalog item, I have a requirement if the user selected in employee name has location.country as India then return value as yes in if script orelse no. I have written below script but its not working, please advice...
Hello,I want to create a template for IT agents. I managed to set a dynamic value for the current agent with javascript:gs.getUserID().Now, I want to add a dynamic value for the 'Request item.SOP' field that updates with each update of the know...
