I'm trying the use an interactive filter based on a question_choice from a requested item variable. The question is a boolean variable.I'm able to build interactive filters for question choices from a requested item variable by identifying the questi...
I am trying to define a URL to directly export a Report as a CSV file. The following post covers this, but uses a very simplified report URL. In my case, I have a more complicated URL and cannot seem to figure out where to add the ?CSV "export form...
Hello everyone,Does someone know of A: How I can keep all of my assets synced with a local database and B: How I can use the rest api to create webhooks?
I want to show only one option in pre chat survey in Virtual Agent for example Pre chat message : Hello, welcome to ServiceNow support chat. You can contact:IT support in your local language or in English (24/7). Machine translations are used for l...
Hi All, I am working on ServiceNow to ServiceNow integration , where i created a oauth 2.0 profile (for external files) so for any integration ? once we receive this cleint id and client passord ? what is the next process? how to create a access toke...
Hi All, While we are making any REST call (GET , PUT , POST , PATCH ) how to enforce these calls based on some criteria Example : suppose I want send POST call from postman to ServiceNow , an incident should not create without passing short descripti...
Hello SNOW Communty! My team and I have been trying to access information from our instance tables without passing usernames and password. According to the documentation, it seems that you need to pass username and password once, and using the ref...
We have some assets that have email addresses in a text field "assignmentPlaceholder". I'm trying to create a script to loop though these assets, search the text email in sys_user.email, and apply the user record to "assigned to". I've tried the foll...
Hi All,i hope i've put this in the right place.I have remote access to a ServiceNow Eureka instance, our Dev one, which is installed on a Linux server. The setup is strange in that the server itself is hosted and maintained by another company - my te...
Hi, I have territory_path = "TER13/TER14/TER15" I want to get the records with territory_path until level 2 something like TER13/TER14 Can GlideRecord Api supports using LENGTH something like gr.addEncodedQuery("LENGTH(territory_path)=2"); Can someon...
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I have a basic metric that calculates the time it takes from when a group is assigned to the first time assigned to it is populated. I cannot use the duration value as hoped in a report. How could I update the script to calculate a numeric value repr...
Hello all, I installed Limit Concurrent sessions plugin, activated applicable properties and defined the limit of sessions - 2.Also checked Limit concurrent session option under my own user profile. Still I am able to perform activities from more tha...
The records that we are marking as duplicates are not actual duplicates as they are associated with a service account. Since we have 22 service accounts we are seeing 22 data centers with the same name but they are associated with one service account...
I've been asked to build a report to show which fields are mandatory on a form. This is for the ITSM space, so think of a report that shows the form name (ex: Incident), the field name on the form (ex: Impact) and then a true/false flag as to whethe...