is there a way for me to create a report by using like custom formulas and variables? The formula is simply: ((Service Hours - Downtime) / Service Hours)) * 100 Where:Service Hours - Total number of hours in a given date range assuming a 24x7 availab...
Hello, all.When pulling in authority documents from UCF, can the Implementation Support Control Objectives be pulled into IRM along with the Mandated and Implied Control Objectives? We have run into issues where we need to attest to Control Objective...
Hi Everyone!When I'm clicking on the incident record from the list which I configured, in the new tab it showing that the page you are looking for is emptyI want that as soon as I click on the record the incident record should get open in the new tab...
Our Instance is utilized by three different departments: one on the IT side, which utilizes INCs and RITMS, and the other two on the Customer Service side. In Customer Service, I can create Services with their respective categories by adding the dep...
HI Experts, We have Catalog variable = LIST COLLECTORfor selecting multiple choices. The issue is the display is not good its squeezed and also the AddFilter/ Run Fiulter ,we do not want. Is there any OOB method to simplify this. this does not look ...
Hi Team, When were are trying to cancel change request, want to populate closed code as "A" based on logged in user is same if change manager fields or requested by and close notes should copied from reason popup which come before closing.Currently ...
Hi All,I am working on Fuji release. I have multiple Service Catalog requests using the same workflow but each having their own different delivery times. I wanted to make use of 'Delivery Date' field on the Catalog item form, but somehow the Estimate...
Hello, In the Catalog Item view we have an option as Delivery Time whcih we want to set as 10 days where to update this, within the Catalog item i given the Delivery time but it is not displaying. In the Catalog item i updated as 10 days
Friends,I want to schedule a data source which runs on my provider instance daily to update my consumer instance for all the KB articles create/update/deleted.I am new to this and would appreciate if anybody did this and have a full implementation d...
Does anyone know how to modify the widget that shows the details for a catalog item to include the delivery time? It used to show in the old catalog, but the widget does not display it OOB for the Service Portal.Thanks,Shannon
Hi All, i have a created notification "test" as per ServiceNow any notification which we create gets triggered as in the Notification preference its by default allowed for any notification. Now the requestor needs "test" notification should be by de...
Hello Experts, We are developing catalog form and created a variable as reference (sys_user_grmember) to select the user from it.When selected it displays Group name, User, and others .When I select group it displays Username , but we need to show on...
I have a scoped catalog client script that includes a list variable pointing to the cmdb_ci_service table. I’ve implemented a client-callable script include as a reference qualifier, which returns the relevant sys_ids for selection. The script inclu...
We are approaching the 4TB limit on our instances and do not want to pay for an increase. The biggest table is sys_attachment_doc. As such we are looking at options to reduce the size. In consideration areDelete attachments for some older recordsE...
変更管理＞標準的な変更＞自分の提案 から標準変更を新規作成する際、アサイン先グループやアサイン先に指定した人物が下部の関連リンクの「承認者」に表示され、標準変更を承認するのかと思っていましたが、承認者は一律「Manager change」となるようでした。 標準変更 新規作成時の承認者を変更したい場合、どこから設定すれば良いのでしょうか？