Hi Community, I don't want to see two user records one is active user option, another one is inactive user option with similar name I want to see only one active user record option when generating reports in order to avoid confusion for selection, p...
Hello, We have due_date field on HR cases. I see its created at task level and there is write acl which gives access to ITIL, catalog, task_editor roles only.Our HR agents are unable to edit this field (with HR core basic role) on HR cases. How can w...
Hi Team,I have below script which i am using to parse host name and group name from a column in staging table.This is working fine in some cases where alert tags have defined position (0 for host names and 2 for support group).There are many other al...
Hi Community, The Service now system is not updating the ticket status to automatically change from "On Hold" to "In Progress" when a customer adds a comment, as expected. This issue requires an urgent fix to restore automated workflow functionality ...
HelloWe need to download multiple files from a web site DD.weather.gc.ca/alerts/cap with this protocol AMQP this look like a data pump.I would like to know if this protocol or service is build in Servicenow and how to configure the connection with th...
Hi All, We have a requirement to limit the creation of incident in a day for a user.A user can only create five incident a day for a particular category and on 6th attempt an error should pop up.How can I achieve this one.Any help would be appreciate...
I'm needing some option to allow approvers the option to request more info when approving / rejecting from the Ask for Approval action in Flow Designer. This option is only needed for one Catalog Item. I tried to create a widget that would show on ...
Hello I am having an issue in the portal where I am trying to add this widget to 9 by 3 container layout but one of my widgets isnt respecting that layout and is taking up the entire length of the container and overlapping another widget. Its a new c...
Is there a way to find the references for a record using BACKGROUND script? Scenario - We would get request to delete a group/CI etc. Need to know where and all those records are referenced using a script. PS - I have found few posts regarding same...
I am wondering if anyone has dynamic browser window titles working? There are some UI Scripts from years ago that accomplished this, but they dont seem to work any longer as ServiceNow I believe has implemented something of their own.Is this accompli...
I have a simple button to add new skills. When user clicks on this button, it takes them to the following URL. https://INSTANCE.service-now.com/esc?id=form&table=sys_user_has_skill&sys_id=-1 I want to auto populate the User with the logged in user....
I am in the CMDB Orphan rule configuration under CI Class Manager \ Health \ Correctness. How can I configure the criteria so that it looks for all servers that are not connected to any application?
I read documents related to TinyMCE in ServiceNow and I found something related to mentions plugin but I wasn't sure what is it and how to use it ? Here is the article Updates to the TinyMCE 5 HTML editor. Has anyone ever tries this ?
How to fetch Report in ServiceNow for more than lakhs of records?
Requirement-->In catalog task "affected ci" field need to set same as catalog variables for every task and in every task the ci is different because the number of catalog task is trigger based on number of asset selected in "catalog variables".issue...