// Define the CI classes to search for duplicatesvar ciClasses = ['cmdb_ci_win_server', 'cmdb_ci_linux_server']; // Function to find and print duplicate CIsfunction findDuplicates(ciClass) { var gr = new GlideRecord(ciClass); gr.addQuery('insta...
Hello all,I would like to seek your help regarding an email log we are getting whenever a support member forwards an email to our instance. Our expectation is for it to generate a case, but it doesn't do that. When we checked the email logs this is...
I have a question about uploading attachments to tasks. There are instances where someone uploads multiple pasted images to a task, and each attachment gets uploaded with the exact same name: (see attached photo) I am wondering if it is possible to h...
I set the text for the Tag Line from the Service Portal's Branding Editor. However, when I switched the language settings to Japanese and checked the portal page, the set text was not reflected, and the default text was displayed instead.I am unsure ...
I have a requirement to auto populate the Manufacturer field on a new Hardware Model record when it is being created from the Model ID pop-up window on the CI form. Currently the Model ID field uses the OOB reference qualifier "Manufacturer is same a...
I want to associate data in a user defined table to my record producers and then access that data, via the record producer sys_id, from the record producer script. Is there a way to access the record producer's sys_id from that script so I don't have...
Hello developers, I recently ran into this issue on the Supplier Collaboration Portal and was curious if anyone knew how to resolve it:I know its saying Line number 171 but this is an OOB widget that was not customized so I'm not sure what the issue ...
Hello community!Although I have a somewhat good knowledge of ServiceNow (no scripting experience), I still have hard time with the small things. Please review the following inquiry and let me know if you can assist. I have created a catalog item (a u...
I have a variable called Release Time that I am trying to print into an email. Below is the variable as it appears in the RITM. Below that is the line from the email script to print it to the email. Below that is the line in the actual email. You w...
Hello everyone. I have created a catalog item (user input form) that allows the business community to submit a request and in turn a new incident is created. I am having difficulty with the mapping of one of the fields. The question is a drop down. I...
Hi, I have configured AI search on my instances where in autocomplete suggestion, suggested results are not showing in my prod instance however its working fine in lower instance.Auto complete is showing result from popular searches but not with any ...
I created an event and a notification, and the notification is triggered from a workflow using the 'Trigger an Event' step. I configured the workflow so that Parm1 will be the Recipient of the notification. I have a flow variable that populates into ...
HI All I need to clear one variable when add a new row using MRVSIs that posible? 123
We have a request to indicator if attachments exist on a change request that is being displayed at CAB utilizing CAB Workbench. Currently, CAB Workbench has no indicator if attachments exist. After searching for like solutions and opening a case wi...
Use case: Primary Domain Name: AOther Domain: X Now, the X domain is merging with A, creating New IDs for X domain Users in A. How do we get History like Existing tickets and Groups, etcs to the new ID's. Can we write a script? If yes, please help. ...
