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About Dynamic Task Bundling

Hello All! About Dynamic Task Bundling, Any one know about this FUNCTION?I try to TWO way but any way didn't workway11. Create two Tasks 'state' is 'Draft'(All conditions for bundling have been met)2. Dynamic Bundling Administration > Policy > Defaul...

Service Operation Workspace Dashboards

Hello, I am implementing a new dashboard for the Service Operations Workspace, I am creating everything from the UX Client Script Inlude "SowIncidentLandingPageUtils" belonging to the table "sys_ux_client_script_include_list.do". I have implemented a...

Recorte SOW.png

Record not found error

We are noticing record found error when clicking on an Incident or SCTASK number.The task and Incident do appear in the Agent's Que but when we click on the number we get a record found error.This is not happening with all the tickets but came across...

sneeli by Tera Contributor
  • 2061 Views
  • 2 replies
  • 0 helpfuls

JSON parser step in flow action for dynamic payload

Hello Team,I have a query regarding JSON parser step in flow action. Is it possible to use the JSON parser step if we have a dynamic payload? The rest step doesn't always return same payload. It depends on the params we send.What I mean is the key va...

ShAn21 by Tera Guru
  • 456 Views
  • 2 replies
  • 0 helpfuls