Resolved! Is there any Test step in ATF ,where we can verify imagse present in any servie portal form page
I have opened a Service portal Page.I want to verify the list of custom images present on the page.
Forum Posts
Resolved! How Contextual search works
Hi All How Contextual search works Thnx,Ketan
Resolved! on hold in change request script
Hi All, Could anyone please suggest which script controls the On hold true or false when the state is in new . Example when the state of the change request is in Assess with On hold and when we try to revert to new then it goes to New state and On h...
Resolved! OnChange Client Script - Is there a more efficient way to script this
My first attempt at scripting, so be gentle! The business scenario is we want to identify the the Operational Teams area based on the "Category" selected. I am testing ths in my PDI and I have created both a new Choice and String field to capture the...
Populating email in reply from field when type of user is internal on finance workspace form
Hi,I am trying to Populate email id under reply from field only when type of user is internal else It should not be populated.How can I achieve this on finance workspace form not on portal?Also I want to change by default value of email id populated ...
Implementing system property into Flow Designer
Hello, I'm needing some help adding system properties for seven HR templates to my Flow so I don't use the template sys ID directly in it. Below is a screenshot of the Flow and one of the seven HR templates that I'm working with::
Simple List - Dynamic filter
I created a new page on the portal. It contains 2 widgets:1. The first one allows you to choose from a list (sn-choice-list) that contains the names of users who opened incidents.2. The second is a Simple List widget, which displays all incidents ope...
Send notification to approval in change request type urgency
hi, i want to Identifies the necessary approvers for an urgent change (e.g., the security officer or a department head).Sends approval notifications to speed up the process.Get approvals quickly to move forward with implementation.
Restrict Available Catalog Item
Hello,I'm writing a Before BR Query to restrict the available items in the Catalog Item list when adding questions to a report.Current script: if (!gs.hasRole('admin') && !gs.hasRole('catalog_admin') && gs.hasRole('itil')) { var arrAllowedCata...
Query builder
Hi All, I have a requirement to update 250 queries using a script that will remove the following filter conditions and add new filter conditions for Query Builder Saved Query. I'm new to CMDB, Can someone help on it. Thanks in advance! Remove this :...
anything new on the HR portal front in Washington release
Hello guys, do we have anything new on the HR portal front? shifting from Vancouver to Washington release? I tried to look but couldn't find anything but maybe you guys can let me know. Thanks,SM
Resolved! Business Rule Syntax Help- Copying RITM Reference Field to Another Reference Field Diff. Table
Pretty sure I am making some basic mistakes, but having trouble either with the searching of the TICKET EXCHANGE record, and/or in setting the value.Purpose: I created a queue to capture all the values of an onboard email before sending a notificatio...
Resolved! Restrict users to delete members from group
Hi All,I have a requirement that necessitates the restriction of user permissions, including those of administrators, with the exception of the "security_admin" role. The objective is to prevent all users, aside from the "security_admin," from having...
workflow stage
Hi All, I am working on the one of the form in this form I am using workflow.In the set values I have set the Stage as "Request cancelled" but in the RITM it's showing as "Completed". execution flow,RITMI checked in the scripting part as well, It's n...
Changing the table for 'Preapproved' (Standard Change Templates) in Create New Change homepage
Hi, I would like to change the path for the 'Preapproved' tab in Create New Change landing page, because right now we don't use the OOTB Standard Change Templates table - we have the custom one for Standard Change Templates, so the Preapproved tab is...
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