Hi all, Trying to narrow down what is adding the comments "added attachment" when a RITM is submitted. I've looked through the Business Rules, Client Scripts, Script Includes, and can't seem to find it at all. This seems to be something that is runni...
Hello All,Our project is in migration state currently and as part of this we are going to deprecate our custom application and decided to have everything in global. Now there are so many things to capture is there a way I can capture everything in sa...
We have an APPLICATION SUPPORT order guide with ~40 applications listed. One of the forms within this order guide is for ACCESS APPLICATIONS and within that form, several different applications use that same form. If someone requests support for two ...
Hello, In our dev instance, just for the change_request table, I cannot select any value in any of the reference field. The reference fields on other tables looks good like incident, problem, demand..Not sure on how to debug this problem. I checked a...
Hi, There is third party tool which pulls data from ServiceNow Instance. We have created an OAuth External Client registry for Authentication. But access token and refresh token expires after certain time. We want to know the expiry date of those tok...
I want the trigger condition for flow designer to start the flow when the 7 days has passed since the ticket created. I have given this above condition, but it is not working.Thank you for your time. Your assistance would be appreciable.Kind Regards,...
I have SPM enabled on my PDI instance and really need to show the Business Capability lens on the Portfolio Planning Workspace as client has bought the PRO license but for some reason this is not appearing. I have checked that I have Enterprise Archi...
Hello All, I am struggling with a requirement. The requirement is for when a requested item has a parent case and that parent case has an escalation where the approval by field is populated. I am struggling to currently to get the conditions correct...
Hi, I was trying to update the Knowledge Base on instance 2 when it gets updated in instance 1. For this I created a Rest Message with PATCH method. However that's not updating the record in instance 2. Below are the details. Requirement:When a KB ...
Hello All,There were few changes made to the domain parent-child relationship on sub instance for the data to be visible in performance analytics. We are in a testing phase to understand what are the impacts it may had on existing functionality. I ca...
Hi, We integrated ServiceNow with MS teams using Notify connector. Using that plugin we can initiate conference call from task based record but we are looking for option to rejoin the conference call if users missed the call. For that do we need to c...
ATF has already introduced performance test and there is a performance statistics table which has a classification column this table holds different values likeunchangedinconsistentregressionnewimprovement removedThe question is in which difference i...
We have a requirement in which we need to disable the editing of tags for users who don't have the role tags_admin. Only users with tag_admin role can modify or create a new tag on list view. But users can use an existing tag created by tag admin (...
I have searched and put together a script to produce new Windows or Linux Server CIs in record producer using the IRE. However, one requirement is that the user needs to be able to add a single tag which already exists to the new CI being created. I ...
