Hello all, i need some help with below code. It is working as expected and generating numbers based on count and julian date logic. However i need a logic to be inserted and the resulting generated numbers should be checked against the alm_asset tabl...
hi All,i hope everyone is ok.i do have a catalogue script include that passes a number to a script include.The script include checks if that number is included in incident records and record producers. Then, the script include passes back the array c...
Hi, We have survey triggered to users when Requested item gets marked as Closed Complete. Can we send the same survey to users and ask them to fill out using Virtual agent chat bot. We already have VA integrated with MS teams and would like to lever...
Greetings SNOW Expert, I am not sure if someone already posted similar issue/question however I am not able to find related information for my current issue. This is actually my 3rd post on the same question as the previous two was "rejected", not su...
Hi everyone, I am going attempt CIS - FSM exam next month. Does anybody has questions and answers dumps of this exam? And also please let me the know the topics to cover thoroughly for the exam. Any suggestion will be appreciated. Thanks in advance
Hello Experts, We have a ask to be achieved using Performance Analytics. The ask is to know the active itil user last login and whether last login was through service portal or through servicenow console? We are new to performance analytics module, w...
Hi Friends, I have a situation where in our company IT deparment we use ITSM as an application. IT team does not allow other teams to access their tickets in the backend of ServiceNow. Due to this we ended up creating small applications of around 20+...
Hi everyone! I recently wrote an article for ServiceNow Guru about the GlideQuery API and its methods: GlideQuery Cheat Sheet I hope it is useful for you.
Hi I am trying to build a dashboard in our Service Operations Workspace . It would be preferable if I can import existing dashboards into SOW . But I couldn't find a way to do that. The idea is to build few dashboards in out SOW for Help Desk leads,...
I am trying to use a rest api custom activity in Washington DC Version. after creating the full activity when I move the plugin to the workflow and add all the values to match my inputs. it does not get saved. Below is attached after submitting or up...
Hello Experts,I am attempting to import data into my target table using Integration Hub ETL. However, in my staging table, I do not have values for some mandatory fields required by the target table. Despite this, I want to proceed with the data inse...
Hi experts am trying to trigger respective notification which are selected in list collector variable in catalog item .when RITM is is created on submit notification triggers. Now another one more variable is there like CCGROUP, which is referenc...
We have a custom view created named "ABC", and we have a view rule in place for user's having 'itil' role the default view will be set as "ABC".The issue we are facing is when we try to move problem from New to Assess using UI Action "Assess" ,ideall...
6)Use a background script to create 100 incidents with different short descriptions such as (test1, test2, …, test100). var gr= new GlideRecord('incident'); for(i=1; i<=100;i++){ gr.initialize(); gr.short_description= "shortDescription" + i; ...