[SOLVED] - Time Expiration Survey
It is possible to configure the duration of a survey as indeterminate, that is, I would like to ensure that my satisfaction survey does not expire.
Forum Posts
Calling script include from Report filter not working
Hi Team, I am calling script include via report filter but it is not working.Script include is client callable and global.When i return hard coded sys ids they are getting returned but not via my code.Even i observed simple gs.log is also not working...
Resolved! I don't understand some images on CSDM 4.0 White Paper
I am actually reading the CSDM 4.0 White Paper and I have a problem in understanding some of the figures appearing in the document. I have found the following image:It appears at the end of page 8. I understant that Green Boxes are referring to Life ...
Resolved! I need flag duplicate field values in a table using styles
I need to flag the the duplicate field values in a table with a red dot using field style, I tried using script include to write custom query but it flagging all the fields.
Resolved! How to use wait for condition -After closing Change ,RITM should be closed
Hi Team. I have created a Field in RITM table, Change Req State: Closed , Cancelled. Once CR is closed or cancelled, value will be set in RITM Table. Its working through BR. I need to use wait for condition,once CR Closed then only RITM should be clo...
Application Portfolio Management(APM) Use case execution
Hi All,I am new to APM(Application Portfolio Management), I am planning to do some POC on this. Can anyone please share Use cases of APM and it's execution process.Regards,Pavan.
Reassigning AWA work item to the agent who didn't respond or rejected it earlier
Hi, I currently have a requirement as part of Advanced Work Assignment (AWA) setup to reassign the work item to the agent of the group (as provide under the assignment eligibility) even though he rejected it / the work item is transferred to another ...
Making a tab mandatory
heyI want a certain condition when a field in the incident form is equal to the value 5A section will become mandatory and the fields it contains will also become mandatory. thanks, Shir
Creating a UI Builder page template
Is it possible to create a custom template for UI Builder pages? How would I go about it? Update: I found a table, sys_uib_template, where all the templates are stored. I thought adding a new registry to this table would be enough to create a new tem...
translations for onChange catalog client script through getmessage() method not working for none opt
translations for onChange catalog client script through getmessage() method not working for none option in select box variable.getMessage('None', function(msg) { g_form.addOption('users_role_in_the_organization', '', '-- None --'); ...
Catalog item not working as expected when called by 3rd party
Hi all I have a catalog item which is called by a 3rd party (SOAR), when I use it from the portal it does not go through approval, but when the 3rd party calls it, it has an extra 'approval' step in. Please see the screenshots for clarity. The second...
Help with Ritm
Hi Everyone, I have created a catalog item where in "Process Engine" I have chosen Execution Plan as Default. But when I am testing that catalog item then in RITM, "Stage" field is displaying as "nothing". I have created before business rule (updat...
How to get genius results for knowledge articles in ai search configuration in servicenow
I am getting actionable cards as genius results for catalog items but I am not getting genius results for knowledge articles. Can I know why this issue is happening and how to configure this?
Resolved! #SLA start condition from RITM variable options
Hi Community,Thanks for other threads regarding SLA set up on sc_task table. I am trying to configure SLA based on RITM variable -choice which user selects . Example: Variable name = VM provision, In these there are two choices 1)New 2)Existing and S...
Who has implemented Live Agent Chat and then went away from it and why?
Curious as to what challenges have been encountered with Live Agent Chat that should be considered before implementing. Also, what challenges arose where it was determined not to continue with live agent chat.
