Is there any out of the box / recommended way of implementing folders / filtering based on the Assignment Group a user belongs to in the Preapproved Change templates section of the Change module? As our organization continues to request for and add n...
Hello guys!I need help with a code review. What you see down here is a Business Rule script, which is meant to trigger an event "vgr_garantiarenden", which in turn would trigger a notification. However, it is not working completely as expected. I've ...
I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...
Hi All,I working an a requirement where the live agent has to have an option to take remote session of end user system through Service Operations Workspace.Do we have this option in ServiceNow or is this should be done through party tool? Thanks,Sure...
I am trying to create a modal on a record page which adds a new related record to the record being viewed. If the user decides to cancel, I am deleting the related record (I need to create a new record before I open the modal so the attachments can b...
Hi Team , I have a requirement where we need to change the Prefix of policy number (OOTB Field) according to the type of Policy.Like If type is * Board of Directors Policy* Number should start from *POL*. If type is * Charter* Number should start fro...
user English language has 6 statesif User with Spanish language has 9 statesIs this OOB, if so than where i change it to show only 6 states.
Hello people, I mistakenly enabled the background script in Visual Studio Code:I didn't have the intention to enabled it, never run code from VCode, but now the question is:How do I turn this mode off??
Hi All,I have a scenario where whether the virtual agent cannot resolve the issue and it should automatically create an incident and provide the number to Live agent person before the chat gets transferred to Live agent.If this possible, could someon...
Hi,I have started ServiceNow Learning Plans->New to ServiceNow moduleWhen I try to import the application it is throwing below issue i.e, doesn't have read and write access. I am using Washington DC version but my GitHub shows Utah. Please guide me i...
Good Morning, I have a requirement that if a request is opened from an interaction that the request number posts to the work notes on the interaction and the interaction number posts to the request in the work notes. I have looked a the the create r...
I think its possible to hide the attachment icon from workspace by altering UI Builder , But for hiding it on a condition needs scripting. I want a functionality such that when the state is closed of the ticket the paper clip icon on the workspace re...
Recently have upgraded my PDI to Washington DC.Prior to upgrading my PDI I was working on System Archives and testing out different combinations. I am not noticing that I am unable to delete any of my Archive Rules records. Doesn't matter which scope...
Hi Everyone,I have a related list in CSM Configurable Workspace, when a user clicks "New" on this related list I am looking to pull the table name and the record sys_id from the URL to populate some fields on the new form. I was looking for examples ...
Hello. We have a catalog item for users to request access using checkbox variables. The user can select one checkbox or multiple. The requirement is to send the label/name of the selected checkboxes in a comma separated string in an existing REST AP...
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