Resolved! How employee can access the ESC?
Hello Community, I just want to know how employee gets the access of ESC.
Forum Posts
Resolved! UI Action to Open URL
I have a custom table that has a field that contains a URL to an external website. I would like a UI Action that opens that link in a new tab. I have tried the following: window.open(current.link, '_blank'); With no success. Is this actually possible...
Avoid mail content as work notes in RITM
Dear community,we are on glide-vancouver-07-06-2023__patch9-hotfix1-05-22-2024.In a workflow for a RITM we trigger an event "ABC" and we have a mail notification that runs based on this event "ABC" and sends out an email. As a result, the content of...
In Nowmobile task related to incident is not displaying
Hi all , In incident form there is related list called scrum task,which also display in nowmobile. when the scrum tasks related to particular to incident assigned to me it is get displaying nowmobile, but the issue is when the scrum task related to ...
Create a customized table with label in dual language
Hello All,I have a requirement to create a customized table with label in dual language. The used languages are English and French. Can anyone guide me to achieve this requirement. Thanks in AdvanceSouvick
How to get variable values from Multirow variable set
Hello, There are two multirow variable sets and i want to retrieve some variables value from one multi row variable set and some are from second multirow variable set. And need to store those two variable set value in json object in one workflow scr...
Automating Instance Scan on Update Set for current suite
Hello, I have a question about the automation of the Instance Scan for Update Set. For the moment everything it seems to work fine following the logic that i provided OOB by ServiceNow. The main idea that I had was to create a Subflow that is going t...
Resolved! script to get name instead of sys_id
Hi Folks, I have a report whose objective is to extract the information that is saved in the sc_item_option_mtom table, the detail here is that when I read the information of an already existing user in my sys_user table in the user name instead of b...
Flow doesn't automatically run in Catalog item even if request item is automatically set to approved
Good day devs! Can someone help me resolve this issue with regards to the flow of my catalog item? It won't run automatically even if it was set as a process engine flow. I have also checked the "Service Catalog Request" workflow and it is already a...
Resolved! Reference Error : GwtPollDialog is not defined when exporting to Excel from UI Action
I cannot figure out why constructors new GwtPollDialog and new GwtExportScheduleDialog are both throwing these exception: :"could not execute ui action '': ReferenceError: GwtPollDialog is not defined could not execute ui action '': ReferenceError: G...
Resolved! Difference between next() and nextRecord() in servicenow GlideRecord
Hi Team,Can I know the difference between next() and nextRecord() in ServiceNow GlideRecord.
How to Disable Clicking on a attachments file in popup?
Hello everyone,I want to prevent users from being able to click on the red circled area of the attached file in the preview popup.Is there any way to do that?Thank you!
Scheduling report every 2 hours, 5am to 10 pm everyday
I want to schedule a report which will run every after two hours on daily basis, 5am-10pm. How to achieve this?Please suggest.Thanks!
toggle scripting in flow designer Error Handler
Can't I use toggle scripting on Error handler? If possible, please let me know how to do it [not Error Handler][Error Handler]
Resolved! Knowledge blocks disabled
Hi Team, I'm facing this issue wherein the Knowledge block field seems to be disabled/read only. I had recently installed Knowledge blocks. The issue seems to happen with only one of the knowledge bases. Any idea what the issue could be?
