Hi Everyone,Can you please help me on this requirement to get the report of the time to the ticket is submitted (created)to the time it is closed for SCTASK.I would like to get the closed time report for below time frames.< 5 days6-10 days11-20 days>...
I need to update the priority and impact when a location is added or changed on an incident. The task is to use the default priority from the location to set the impact on the Incident form and when a Service or Service Offering is added or changed o...
Hello SN Community, How do I create or update the Simple List widget to a scrollable Simple List widget???I'm thinking of a some sort of frame where the list o records may be rendered as well as a scrolling function. The issue I am having is that the...
How to write where clause in database join to check if work notes CONTAIN 'value1' or 'value2'
Hi , I have one requirement , I have one List collector Variable on Catalog item, that is reference to sys_user table , when the requestor field is selected and requestor is the member of XYZ group and ABC department then in list collector also i nee...
Hi Community, It seems like there is some issue with transform map field map script:- answer = (function transformEntry(source) { // Add your code here var groupings=[];if(source.u_iogc_grouping_1!=''){ var groupSysId1 = getEntityUpdateGroup...
If you use the Variable Editor on your task forms (incident, change request items, etc.) you are aware that they are not collapsable. Depending on the amount of variables you have from your record producer or request item etc, this may result in a la...
Hi all, I have a requirement to display pdf on dashboard.Could you please help me to achieve this Thank you!
I am setting up a Flow that triggers when customer information is obtained and a record is created through Virtual Agent. I plan to include several Subflows within this Flow and want to set up an Action to send notifications to the email address obta...
We are in the process of implementing a time taxonomy where a single category may have anywhere from 0 to 4 dependent subcategories (e.g., Category > Product Line > Product Type> Region > Country). In the time card form view, each subcategory in that...
I've given a business user the view_changer role but every time they attempt to change the view it gives a scripting error. Their view currently defaults to Self Service View which isn't what I want for them since fields are then missing. This is a...
Hello, I wanted to check if we can change the display value of a date/time field to the mm/dd/yyyy h:mm AM/PM. The times should be in EST time. I guess the mm/dd/yyyy h:mm format is already there, but I would need it to be in EST and in AM/PM format....
We use Flows for most of our catalog items (Ordering software, AD groups, Access, etc) and occasionally the flow will stop. This might be from an error or just simply timing out. We currently have to go back into the flow and hit TEST (screenshot b...
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Hi, I am currently working on Github integration where the requirement is to copy all the servicenow record attachments to github repository. There is a spoke action "Create or Update File" which is asking for content, but not how to pass the attachm...