Hide Category Values in ITIL View incident form
Hi, I want to hide category "software" value on the ITIL view incident form for specific divisions. Please help.
Forum Posts
Using powershell scripts on mid servers
Morning community. When running powershell scripts on mid-servers, how do I mark the record in the ecc_queue as error if the script failed in some part of it. Currently, the ecc_queue record always gets marked as processed no matter what happens to i...
Resolved! Clear content of My Recent Items/Popular Items on ESC Portal
We just deployed ServiceNow with Employee Center Portal to Production. We impersonated executives to test all of our catalog items, then deleted all the data. How can I clear the My Recent Items from the impersonated user's account? TIA
Preview reference field varible changes position
Hi I need help in changing preview variables for a field in form. Currently record shoe only few variables while preview but I need to rearrange it only while previewing
24/7 service desk best practice
Hi everyone, I’m looking to set up a 24/7 service desk that operates across three regions: the UK, the US, and Singapore. I’ve tried using on-call scheduling, but it doesn’t seem to be the best fit. Does anyone have any best practices, documentation,...
Creation of Internal Fallouts
How to create the internal fallout for the following issues in the flow1] Mid Server Issues2]Credential Issues3]End point Issues
Update Normal Change Request workflow to set all Non PROD/DR changes to LOW risk
Hi, A user has an ask to set all NonProd and DR change request - "normal" risk to a low regardless of the risk assessment that is completed. Here is the code changes but for some reason the workflow script doesn't work. if (workflow.scratchpad.ProdD...
parallel approval in workflow
Hello developers, I need advice as i'm implementing functionality where list collector having multiple values each value has one or more approvals and these list collector values has to be implemnetd in workflow parallely i.e., the approvals are par...
How to write a script using script include to autosave the data upon clicking button in ServiceNow.
Hi, I have a requirement ,1.Created one button using UI Action called "Approve RITM" on the RITM form. it wis working fine. 2.But before clicking that button, If I am adding anything on the form/changing any data, it is not saving that data. So my qu...
cloud observability
How to Integrate Cloud Observability with servicenow
Resolved! Business Rule does not fully run (PLEASE)
I have a script that will check for an incoming email, it will create a new ticket, and it will reassign it to the right group, and contact_method.That script works. Now, I created a business rule that will check if the new ticket contains a WAV atta...
How to view screenshot from Transcript of interaction. When interaction is closed
In view of the GetHelp chat. There are instances where the end user would send screenshots and on the transcript it shows as a link once the interaction is completed. However, we are unable to access the file. Is it possible to enable this file as an...
Approval Email=Should go to abul tuter (Instead of users Manager) for the expections mentioned above
Hi Team, I need some solution to the below task. Location=New ZealandRequest Type=Any (excluding the following 3 Catalogs forms Employee Change Request, Offboarding Request and Onboarding Request)Approval Email=Should go to abul tuter (Instead of use...
ATF on workspace
Hi All, Have someone work on ATF in workspace (e.g. clicking the buttons, sections , tab , etc.) Note: This is on Digital Product Release Workspace
"GlideStringUtil" AND "gs." is not defined in Flow Action
Hey everyone, I recently updated the Application "Certificate Inventory and Management" and since then a custom Flow Action doesn't function properly anymore. First it gave me the error "GlideStringUtil" is not defined. Because I thought it was a Sco...
| User | Count |
|---|---|
| 79 | |
| 42 | |
| 32 | |
| 20 | |
| 19 |
