I am writing an application that will have to retrieve incident details from ServiceNow, via the REST API. I have a developer servicenow instance (i.e. (https://dev123456.service-now.com/), and I believe that I want to be calling the troubleTicket e...
Hi, Any idea on how to automatically set the catalog task state to close incomplete based on date/time variable (target completion date)? When Target Completion Date variable exceeds it should close catalog task state to close incomplete and move on ...
Hi All, I have to trigger about 1 to 15 group approvals based on multi select check box variable and after the approval subsequent task should be created. How can I achieve it through a flow . The number of steps gets increased because of the the mul...
Hello, i want to set a field to be mandatory depending on another field's value in the record producer.the other field is a choice list. i added this client script function onChange(control, oldValue, newValue, isLoading) {// Skip the script if the ...
Hi There, in incident form i need to change the assignment group to support group- This one i have done using client script setLableOf() method- it's working fine, is theare any possibility is there with dictionary override ? now i need to do in list...
Hi,I have a story assigned to me. The requirements are as below. I have completed all except one. I don't know how to do it. Kindly help. -The Destination target field should be placed under Service and only populate when "Web" is selected on the Acc...
I have a need to run the same Business Rule script for both record inserts and updates, but the conditions are different for inserts and updates. I know I could have two separate Business Rules, but then I'd have to duplicate the code or call a Scrip...
How to create report on my assigned tickets in ServiceNow that were on hold before getting resolved. This is to justify the time required to resolve tickets from the time of creation. How to achieve this ?
If approval group is empty for CI associated to change request , CR is moved to Authorize state skipping Assess state.I could see that this is due to OOB read only script include ChangeFormUI. Could you provide your inputs on this
we have got a requirement to build external service portal accessible by the public .. looking for ideas how to convert internal portal to external .. what would be the best idea in building external service portal .. we don't want them to even self ...
Change request should be Auto closed when Changed task is closed
Hi, I am new to ITOM Discovery concept, I installed MidServer in VMWare in my laptop and trying to find my host (laptop) machine using discovery. Midserver is installed successfully and in sync with SNOW instance and able to fetch VMWare Mid Server h...
Hi,I have a choice filed choices like, Infrastructure IncidentsInfrastructure SupportCMDB-Device42SSL Managementbased on choices I have a reference filed that need to be auto populate likeif Infrastructure IncidentsInfrastructure Support is selected ...
Hi All, How to integrate to 3 party using Mid server. Need to send all the records in a Zip file to SFTP Location. Can someone please guide the steps how to achieve.
Hello All, If we have AWA queue to assign incident based on Short description and Predictive intelligence to populate assignment group based on historical data which one will execute first and what will be the assignment group of the incident created...
