Hi Team, We are starting to do the JIRA integration, the requirement is we need to create the UI action[create jira] in existed incident, once clicked it should pop up box with 2 fields project and issue--these fields should pull details from JIRA on...
Hi everyone! Do you have an idea on how I can except this OOB BR to not run on a specific catalog item? Please see my script below, I've tried to modify it but it doesn't work var checkItem = gs.getProperty("CatalogItem");var checkVar = gs.action.get...
Hi everyone, I need help as I cannot find any resource/reference on how to implement this additional requirement. In the SOW, the Admin created a link, and they want this link to be available/visible to all ITIL/sow users. Now, I am stuck on where to...
I have written above onchange catalog client script to not allow date field accept past dates. it is not working. kindly suggest.
Hi,I have created a one notification on 'Catalog Task' table, but I have to show catalog item variables in that notification.Please suggest how I can show the variables. Thank You.
Hi All, I have requirement whenever we submit a catalog item in our customized portal, it redirecting to the request page(REQ) after that it will open the RITM page, but now i have to redirect to the RITM page directly when a user request a catalog i...
I have deleted all the groups and roles from a user profile. I am still seeing few roles which are showing as Inherited-true and I am not able to see those roles in related list.I tried to delete them in sys_user_has_role table but still no luck. Del...
Hi Team , We have requirement on notification , I have the resolver group: "TCS-Mainframe_zCloud-SUP added to the CMDB but it isn't added to the Notification 'Catalog task worknoted (unassigned)' and ensure when a task is assigned to this resolver ...
Hi, I have created a field as select box and added few choice as per required order.and then changed the type of field to List collector, given table as Question choice with reference qualifier as question= sysidxxxxxxxx Now i need to sort the choice...
Hi all, I have a use case in a record producer formthere is a requested for field which references the user tablethere is an asset details field which references alm_hardware tableMy need is that based on requested for, the asset details variable sho...
Hi Team , We have requirement on notification , I have the resolver group: "TCS-Mainframe_zCloud-SUP added to the CMDB but it isn't added to the Notification 'Catalog task worknoted (unassigned)' and ensure when a task is assigned to this resolver ...
CIs are discovered through ServiceNow also not showing the most recent discovery field . ex : software class.Do you have any idea why it's not updating that fields ?If that the scenario what filter you use to retire those Cis in CMDB Data manager for...
Hi community. Does anyone have any insight on how to use a business rule to get the Business Elapsed Time value and store it in a custom field, Test Elapsed Time?
I have created the script include+ on change client script Script Include::var KPE_Reveiw_getUserDetailsAJAX = Class.create();KPE_Reveiw_getUserDetailsAJAX.prototype = Object.extendsObject(AbstractAjaxProcessor, {getUserDetails: function() { ...
Hi,I want to replicate a flow that is there I power-automate and there they are using Microsoft outlook connector to read the content of the email and attach the email as a whole, Is there any plugin or a way to replicate the same step using ServiceN...
