Hi, I have a scenario like below:for one CI we have to create only one active change request, if the change request is cancelled or closed then we can create a change for the CI. After creating the first change we have to stop the creation of change....
Hello, Please let me know if importing a large amount of data at once will affect the instance.We would like to import in Excel or CSV and create tens of thousands of records for migration.
I need to fetch the details for each task from the Visual Task Boards.While I can find for my tasks most of the details needed using this endpoint:`https://instance-name.service-now.com/api/now/table/vtb_card?sysparm_fields=sys_id,task,task.number,ta...
Hi Team , can anyone please help me with this question? Do you know if there is a way to attach files to incidents which the requestor/caller can't see? Like a "work note," but an attachment . Please provide steps and screenshots for better underst...
Hi,I am trying to get OAuth credentials set up to connect to a third party application using grant type : client_credentials.When using Postman, I get the following response:{ "tokenType": "Bearer", "expiresIn": 86399, "authToken": "eyJhb...
Hi All,I'm trying to test OOB notification "KM: Article Expiry Warning" but email is not triggering yet, am i testing wrongly ? (kindly check the attached kb). I have made this property true "glide.knowman.enable_article_expiry_notification".I create...
I have a UI Action used to Cancel Cases with the ability to set it back to an active state. When I set the field back to active, there are fields that are mandatory that should not be for specific categories. Is there a way to make sure these fields ...
Awhile back there was communication record about simple list widget and a security concern. During my investigation I found that the vendor who setup our portal created custom simple list widgets. So I went in and replaced it with the out of the box ...
Good evening, I would like some help regarding how I can create a script to send a portal satisfaction survey for every 5 calls opened by the end user. Thanks
Hello All, We are in our initial journey of ServiceNow and we are in a situation where in we want to give access to all employees to work on problem task assigned to them but problem task analysts role consumes itil licensing. Use case 1 : to find a ...
I have a Orchestration Query that checks to see what groups the member are in - Then there is an IF Statement that is supposed to look and see if they are a member of the group that is in that Var CI field. If they are it's supposed to return a YES -...
The use of getsystemlogger in Script include. And i want to replace gs.debug by a Logger method. please provide inputs.
Hi, Help me to understand/Explain the mentioned UI Action Condition. condition: (new sn_vul.StateUtils().canCloseOrDefer(current)) && sn_vul.VulnerableItemAccess.checkAccess(current) && new sn_vul.PenTestRequestUtils().checkAccess(current) Attached U...
Using an onLoad client script, I want to auto-populate the right slush bucket of a List Collector type variable with a value from left slush bucket on a catalog form. A solution was provided and accepted in the post below. I am using g_form.setValu...
Hello! I made a Data visualization in Platform Analytics and it is displaying the resolve time as seconds even if I set the format to Days/Hours/Minutes. Is there a way to show the Resolve time field not as a value of seconds in a Data Visualization?...
