client script var ga = new GlideAjax('TASK_return_array_SI'); ga.addParam('sysparm_name', 'getCallerDetails'); ga.addParam('sysparm_inc', g_form.getValue('caller_id')); ga.getXML(showDetails); function showDetails(response) { ...
I have a flow that triggers when a case is put on hold. This flow is designed to auto chase the contact for the information required and then resolves if we dont hold back. This flow chases 3 times. However, it appears to duplicate the comment and I ...
Hi , We Have some custom indicators created for Change Success Score Job (Historical) and Change Success Score Job (Daily) , some years ago which shows up on the success score card. Now we want to remove the custom indicators from the Job. How do we ...
Hi, @Chuck Tomasi @Ankur Bawiskar @Mark Roethof @Maik Skoddow @Pradeep Sharma In Agent Workspace for HR Case Management we have a OOTB custom Modal "Transfer case modal". I have added a new Input component to it to get the Case Transfer Reason from ...
Hi Team, I have created two new values in the sys_flow_data table as Service Down, Service Up. And I have mapped these two new values in the status Mapping as well, But When i click on the Activity action it still shows as completed in the CSM Experi...
Hi Guys, I am having an issue I have created few variables with variable type as checkbox(attached screenshot for field deatils) I have multiple field as checkbox type also have a variable name as All it is also checkbox type, so the requirement is w...
Can someone help me with the below email inbound action?We need to set the 'To' person as an assignee of the request. (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailCl...
Hello Everyone,There are certain times that you can achieve a particular requirement through multiple ways. Like the same thing can be achieved through Script Include , Business Rule and combining both BR and Client Script. How can a person know what...
I have a Variable Set (existing_printer) inside my record producer, I want to check value of a variable from variable set in my record producer script. I tried using producer.<variableSet_name>.<varibale_name> as below:else if((producer.please_select...
Hi community, I need to write a business rule to check in the change request there's a related list called incidents resolved, so in the change type is emergency I need only p1 and p2 incidents to be selected can someone suggest the business rule so ...
Hello Community, Can anyone help me with enabling the screen reader for Service Portal which specifically focuses on visually impaired people.
I have scenario where I need to create button which will take you to the document template. The button needs to create in record producer using the widgets and conditions is1) Task value is to fetch from the record producer form2) And LOS field is av...
Hi All, I have a requirement to reload the form if we are closing the UI Page through "X" close button present on UI Page. The highlighted "X" button is the close button on the UI Page, how can we detect if the UI Page is getting closed through the ...
Hi,I have requirement that tickets from Case table where Assignment Group is "Group A" should be only visible for Group A, not others. Those should not appear in list views etc unless user is a member of "Group A". Other tickets should be visible for...
Hi All, Is there any way that we can fetch related list in flow designer. Example in change request table i want to fetch any related list like "incident caused by change" or approvers.