Can we deactivate inherited field only in child table without affecting parent table
Hi all, Can we deactivate inherited field only in child table without affecting parent table. ThanksRoopa
Forum Posts
Resolved! User not able to see a column in list view
HI Team,Please help me with below mentioned: Several users from the same department report that they can no longer see a column in the list view that was visible to them yesterday. Upon investigation, it was found that the column originates from a di...
Need to set the description on Universal Request
Hi,I have installed Universal Request plugin and configure it. When I submit new finance case, Universal Request will create as primary ticket and short description, opened by.. everything populated. But description is not populating on the universal...
Resolved! Twilio spoke: TwiML parameter?
I'm exploring ways to use Twilio to send automated / pre-made voice messages to users (e.g. notifying them of a high priority incident). I saw Twilio's api at https://www.twilio.com/docs/voice/tutorials/how-to-make-outbound-phone-calls-node-js and it...
Where to find codes which builds Allocation Workbench UI
How can I find where codes or any logics related to Allocation Workbench UI ? I want to modify some UI related to this screen like add more logics to the range date and put some pop ups when users perform an invalid action.
How to establish relations using IH ETL for Data imported using CSV?
I have to populate two CMDB tables cmdb_ci_computer (Computer) and cmdb_ci_appl (Applications) with data from CSV. I'm trying to use IH ETL to populate the two tables with the data from CSV. Can someone please tell me how the relationship between the...
Update 'EC Breadcrumb' widget to take the user back to the home portal page
One of our requirements is to use the OOTB 'EC Breadcrumb' widget so that it includes a 'back' option. We've included it in one of our portal pages as shown below: However, what we noticed is that if go onto another page and then select 'Back', rathe...
Export Template Conditions in Separate columns
Hi, Is there a way we can export template values to separate columns in Excel. Ex: In sys_template table we have template values like condition to populate values. So can we export those template values to different columns. Normal export we will get...
How to show/Hide Icon in field security incident response(SIR)
Hello TeamI have requirement to add ICON based on the condition(isdora == yes) it has to display.Added icon in the image and need your help on OnChange client script to show/hide the icon.Please suggest me.
Issue with Activating "ServiceNow Document Viewer" Plugin
I'm currently using the ServiceNow Community Edition and I'm facing an issue with the "ServiceNow Document Viewer" plugin. Despite following all the steps from the documentation to set up the document viewer, the dropdown is not showing up in my inst...
Change request should be Auto closed when Changed task is closed
why my code not working. (function executeRule(current, previous /*null when async*/) {// Add your code herevar inc = new GlideRecord('change_task');inc.addQuery('change_request',current.sys_id);inc.query();if(inc.next()){inc.state = 3;inc.update();...
Predictive Intelligence for Contextual Search
The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents. Hi @community, wanted to know if we ca...
ATF - Click Modal Window Usage Query- How to click an "OK" button within a modal window for Problem?
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
Email notification for observer is not working correctly
the observer email notification is not working. we want the notification to go to a specific assignment group or group of users but they are not receiving it
How to set the Major Incident State to proposed in the List action in workspace?
I have this List action for incident table Once click on it it should create new incident record with major_incident_state=proposed.But I am not able to set this value.I can set short_description=test --> This is working but I am not able to set any ...
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