Resolved! How to call a script include in the menu item URL type in the portal?
On clicking the menu item "Case Management", the case table needs to be filter.instead of filter ="null", can we call a script include?
Forum Posts
Inbound Email Action : did not create or update sc_req_item using current
Hi Team,I am using below inbound script to generate a request, it is working fine when I am sending an email with my email address but when an external user sends the email inbound action is giving error : 'Inbound Email Action : did not create or up...
Resolved! navigate to employee Center Virtual Agent even if I am not logged in
HelloI want to navigate to employee Center Virtual Agent even if I am not logged in. possible ? how please ? thank you
Add short description of RITM in the email template
Hi All, Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. For the above notification Email template is used and please see the screenshot and email template is written on s...
Resolved! Walk-Up when opening an incident from a walk up interaction set contact type to Self Service
Good afternoon, I have a requirement to set the contact type on an incident to Self Service when the incident is opened from a walk-up interaction. Ive been looking at ui actions and ui policies and nothing is jumping out at me. Any assistance would ...
Resolved! Update Set - Export to XML
When selecting Export to XML under Related Links for a Local Update Set, the link does not appear to work. The page goes white and there is no download available. I tried this on multiple completed update sets, to rule out if file size was the issue....
Resolved! PDF Upload / Download
I want to upload a PDF somehow to my instance and then call that PDF as a link to be viewed and/or downloaded. I have a UI page setup, but can't figure out how to upload a PDF and then call that PDF in my code. HELP!!!
Resolved! Add customer table field to an existing Database view
Hello- I have a custom table - u_aws that when triggered a survey goes out.I have created a database view for reporting (u_report). One of the fields on that DB view is TriggerID: Number (number of the record on u_aws).I now need to grab a field fro...
Resolved! Issue with the Approvals Widget failing in Service Portal
Hi All,Did anyone of you have faced any issue with respect to the cloning of the "Approvals" widget? I have cloned the approvals widget, and had created certain approvals to check whether the data is being reflected in the portal or not. However, the...
Need an example of how to get reference field and auto-populate a field
Hello, I need some guidance as I have never used glideAjax() before. I need to get two reference fields in order to auto-populate fields on the catalog client script. My scenario:Catalog Client script -need floor and building fields (user reference f...
Filter Options for a List Collector
I'd like to filter the available options in a List Collector based off of the selections made earlier on the catalog item. I.e. if they've checked A, B and C checkboxes on the form, then only A, B and C should be available options on the list collec...
Announcement link to external website
I am trying to setup an announcement banner to one of our external websites. I have put the URL I want the banner to display in the Details URL field under behavior. When I go to the site, I do not see the announcement I created anywhere on the exter...
Does anyone have implemented the bonding using the ATIS
Does anyone have implemented the bonding using the ATIS
Resolved! How are assets created for CIs with the class of Personal Computer?
We have CIs from an integration coming in with the class Personal Computer. I see that assets can be auto-created (either synchronously or asynchronously) via the Create Asset on insert OOTB Business Rule. However, that business rule and the method c...
How to use VS Code extension in Global scope?
We do quite a lot of development in global scope (historical reasons). I have tested the extension on a scoped app but I am not sure how to use it for Global scope. What is the proper way of using the extension for Global scope edits? I have tried th...