Rest API to window pop with incident ticket

Hi,  Please suggest REST API to call to show incident ticket details pop on users screen. After ticket created and retrieved ticket details(sys_id).   Thanks,Divya Sankhe

Servicenow community profile another user not able to see posts

Hi All, Another ServiceNow community  user is not able to see post when we check in profile. why this happening please let me know but user is able to post question after posting that user shared that link with me but I'm also getting error Message N...

Unhandled exception in GlideAjax. Cannot read properties of null (reading 'length') in stage Env1

There is on change Catalog client script which will trigger when the request type field is changed. This client script will internally call script include.While performing on change action ESC form I'm getting console error called (Only in STAGE envi...

Walkup Expereience

How to disable the change location in walk up experience. When current user location is milan and user selecting the change location is milan in the sense need to disable the changelocation in walk up experience. I tried a lot of times can't able to ...

Instance instance scan check

I want to create a check inside the instance scan>>Checks. I have a created the basic security check which checks wwhether all the users in the sys_user have a email address. but when i delete the email address of a user and test check the check . Bu...

Create Task from VTB, populate fields

Hi all,Is there a way to populate some fields when creating a task from a VTB?I have a VTB over sc_req_item table.I want to create a "Catalog task" from the checklist of the VTB but populating "Request Item" field with the parent RITM.When you create...

Requiment to show activity section of a record on portal page.

There is a requirement to show only activity section of a record on a portal page.I am using the OOB widget 'Ticket conversations' by using the below code. data.f = $sp.getForm(task_table, data.task_sys_id, data.query, data.view);    var frm = '444ea...

How to redirect the to approval record once we click the "Reject" button on change form.

Hi Team,I have a "Reject" button on change form, but once we click on the reject button on change from it needs to redirect to approval record form and ask the comments to reject the change. Can any one please help me with the coding part. Currently ...

Display shortdescription Value without using show more

I want to display the shortdiscription value directly without using the Show more action, how can i do this? 

Show/Hide Related List When the Assignment group Selected is CAB Approval

Walk up experience issue - Virtual agent chatbot configuration category

In the virtual agent chat bot when we schedule an appointment for walk up we get to book the appointment instantly we don't get the calendar to book it any time basically schedule it. I want to achieve what's shown into the YouTube videobut in my cas...

all,Customization in current_status widget

Hello all, We have current_status widget in our system and from there we can see if any business application has any outage or not. Now when I want to see the details of the outage they are showing this.I don't want those green bars to be shown. Is i...

Auto Populate Ui Action details on the Parent Case.

I am  trying to achieve this on CSM/FSM Config Workspace.  I have a contact field on Interaction record. (Parent is Interaction) I have a "Create Contact" Ui action on the same Interaction record. When i click on "Create Contact" and create a new con...