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Sys Property Ignore cache

Hi Team, I have been seeing this message regarding cache flush come up on the system property. Have you guys seen this message on your instances? I know that if the Ignore cache is unchecked and updated then it flushes the Glide System Cache. So whil...

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JohnnySnow by Kilo Sage
  • 2037 Views
  • 3 replies
  • 1 helpfuls

Questions about the Virtual Agent in the MS Teams app

1. Is it possible to check the information of the users connected to the Virtual Agent App on Teams in the ServiceNow table? 2. Do I first need to authenticate with ServiceNow login to start using the Virtual Agent in the Teams app? If you have any d...

how do to pass '&' symbol as a string inside value in URL?

In the Below URL you can see we are passing the value of Business function as M&S and report name as M&S Moderntrade Cement Daily Report but its not taking symobol '&' as a string. Please suggest.  https://scccuat.service-now.com/ihelp?id=indg_sc_cat...

Assign a catalog task without filling Mandatory variables

I am trying to allow catalog tasks to be assigned to a user without the mandatory fields being required.I have one field that needs to be filled in before the catalog task is closed. This is controlled by a Catalog UI PolicyI tried creating a new sav...

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jyan3 by Kilo Guru
  • 1035 Views
  • 4 replies
  • 0 helpfuls

Unable to run the REST API URL on the browser

Hello Everyone, I'm Unable to run the REST API URL on the browser, When i run this it pop up a login page but once i entered the credentials it is still redirecting to the login pop up. The user is already having the REST API roles.Could you please g...

Populate due date on sc task

Hi All, We have a requirement to populate due date on sc_task using the delivery time updated on catalog items.So, we have few catalog items related to finance like accounts Payable where delivery time is 2-3 business days and few generic ones like a...

dvelloriy by Kilo Sage
  • 1166 Views
  • 6 replies
  • 2 helpfuls

Custom extended table displaying in parent table module

I have not run into this problem before and don't know how to solve it. I have created a custom application through Studio.  The custom app has two custom tables in it, the parent table that is extended from the Task table and a child table extended ...

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gjz by Mega Sage
  • 934 Views
  • 8 replies
  • 0 helpfuls

Report Colors on sc_task

Hi everyone,We have a dashboard with numerous reports based out of the 'sc_task' table,The reports display the correct data but it displays different colors on different reports.I know we can define Chart Colors for fields based out of the sc_task ta...

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Help me to trigger email from business rule.

Hi All,I want to add a watchlist when a particular type of request"New user" of one specific service catalog. I have created a business rule, event, and notification. However, the email notification trigger is not working. Can anyone help me with the...