Hi All,In ALL>conversational analutics>Virtual agent dashboard>usagefrom which table we can see the data in the topic sent via the actionable notification indicator in usage tab?How we can get the data and how test this?
Hey all, I created Interactive filter but I want to change the display value ( or the search value) for example : interactive filter that search for user I want to be apple to search by email rather than name.is that possible ?
I have created a outbound rest api for problem. When a new problem record is created this api will be triggerd in the buisness rule.Everything is working fine but cmdb_ci name is not working. I have tried current.cmdb_ci.getDisplayValue() also but di...
I have a requirement where I can see a oob UI action of Following and when I hover on it, it changes to Unfollow. So how can I achieve this functionality.
Hi All, facing an issue ,please help I have created a reference field on incident " ODA Ref Data",which refer to the custom table "u_oda_data".On "u_oda_data",I have two date/time field , "ODT Scheduled Start Date" and "ODT Scheduled End Date".I h...
In Risk table, we have Risk assessment related list. I need to change the filter condition as it is not showing the Risk assessment record created for the Risk. Can you please guide how can we change the filter condition of related list.
Hi all, as a requirement I am trying to create a datasource that allows, given a specific template, to create new fields on a table in a scoped application.everything works correctly except the type, whatever sys_id representing a field type I go to ...
Hello experts, We encountered the following error message in logs upon logging in.1. 'Error accessing descriptor for metaObject: package_private script include function Login: no thrown error'2. 'Error accessing descriptor for metaObject: package_pri...
Which Role I should give to users in CSM/CRM Module so they should have admin Access in CRM/CSM Module only. Means they can create updates and delete cases in CSM
Hi All,Usage tab in Virtual Agent dashboardAnalysis that provides details on the "Topic sent via the Actionable notification" indicatorWhat notifications are applicable hereDo we need this turned on?If not, can we remove to prevent confusion from use...
I have a task with a Task SLA related list I'm trying to change list columns but I'm not getting the number and type fields.
Can we encrypt Service Catalog variables using Column level encryption?
Hi All, I’m trying to implement GraphQL into project to basically replace GlideRecord queries with GraphQL gueries to retrieve table data. I have GraphQL API, resolver and mapping and I’m able to test it via GraphQL Explorer but how to make use of i...
When a user raises an incident, they can go into their tickets list on the portal and close the incident from there. However, I don't see the same options with REQs/RITMs. Is there an OOTB way for users to cancel/close their REQs/RITMs from the porta...
Hi All, I have a requirement as follows Add validation that can only be selected after 12 business days (from the 13th business day) from the date of application Please let me know how to achieve the following thanks