I could use some help/suggestions regarding software and handling things like the Support group, Fulfillment group, change group, etc. I am curious how other people handling Software in their organization. My company isn't currently using SAM for any...
After adding the field active to the cmdb_ci table i have changed the reference qualifier in incident table for the field "configuration item"form : javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operatio...
Is there a way to make a field letter red or show it in a way that will stand out to let users know this user is flagged as "priority" (see attached below) I created a UI policy to show when a caller who is elite a field will display for visual ident...
Hi all, Recently upgraded to Vancouver and now am missing the Toolbar that was above our HTML field types. I went through some of the system properties like glide.ui.html.editor.v4.toolbar.line1 and glide.ui.html.editor.v4.toolbar.line2, but both app...
Record present in AWS Datacenter table & Sys_object_source table but when we run in simulator, the output shows it is trying to insert instead of update and it's skipped"className": "cmdb_ci_vm_instance","operation": "INSERT","identificationAttempts"...
Hi all,I have a flow that runs when a new hire ticket is entered. The flow does various actions such as updating Active Directory information related to the new hire. Currently, I have failure points set up where the flow could run into issues, for e...
Hi all,We've recently deployed the Service Portal to replace our previous CMS portal, and we've made a push for people to begin using the search widget. We are finding that people seem to be using the typeahead search widget to either find a record p...
We currently have a Run Script action in a workflow that dynamically creates a list of approvals based on a list of users. It creates a separate approval for each person in the list. It works quite well. Here is what that code looks like: //loop t...
Hello All, I have a requirement where from a case when I create an incident from a case that it inserts into the work notes of the incident a clickable link to the case the Incident was created from. Anyone have the code or or know how I can do thi...
Hello everyone,When I'm navigating to my newly created workspace, it is first showing 'Home' in tab name then it is changing to 'TASK0010001'. It should show 'Home'. Can somebody help me on this?
Hi All,I created a function field to generate a report for a dashboard widget I created. I am trying to get the average response time for provisioned and de-provisioned users.I used the datediff() function with the fields, created and updated, to ret...
Hi,currently I want to fill the fields "email", "mobile_phone", "phone" and "u_employeeid" with information from the sys_user table. The information is supposed to be displayed in the Service Operations Workspace.I have added the following code to sc...
Hello As per client requirement we have to only use "ITSM Virtual Agent Lite" plugin to integrate with MS teams. Is it possible?I have read some docs which suggested another plugins as well which are paid.Is there any limited MS Teams integration cap...
Hello, I am a relatively new developer and I have been tasked with the request below. Can you give me some general guidelines on how to find the requested information? The request is as follows: ...
GIVEN that I have the ability to create or update audit engagements, WHEN I view an audit engagement record in ServiceNow, THEN I can see a tab that contains all the Remediation Task related to the Issues that are in turn related to the engagement.He...
