Hello Developers, I am working on SLA for Incident for P2. Below screenshot shows how i have created SLA for P2. SLA Defination : Priority P2 resolution (2 business days) Schedule: 8-5 weekdays excluding Singapore Holidays In Related list of Schedule...
Hello, I'm trying to create a database view, i have no prior experience with database view.Right now, process is to submit a form and request access to a "Group" and once the wf is completed, all "roles" within the group get added to user profile. I ...
Currently I am able to get plain text fields in widgets. I need to get values entered in description field (HTML) to display in widgets and displayed value should be plain text format . How can I do it ?
Hi All,I need to Close the ritm and Request when all the Two task belonging to that RITMs is Closed.I have List Collector Variable and whatever the assets are filled in that Variable, Respective RITMS will Create and Under those Ritm one asset task ...
Hi team,I have created an email client template and calling a script include inside it to update "from" address in it. but it is not working as expected also not creating any logs from script include. please suggest.
I am playing around with major incident in my PID and all other parts of this dashboard make sense. How do I get a group to show up in this box? I figured it would be the assignment group of the original (or even child) incident but that's not the ca...
Hello, I am trying to identify all active templates in sys_template that assign the ticket to a specific group. Can anyone help me with a background script that I can use for this? I can input the group's sys_id into the script before running and wa...
Hello, I am currently using the following script (BR) to calculate the difference between the end date and the start date.The field where I want to display this difference is in the Duration field on the change request form. The backend name of the f...
I have created multiple ritms and asset task through flow designer but I am unable to close the ritm when its respective asset task is closed.Below is the Screenshot of flow:
I have a requirement to restrict visibility to specific portal widgets based on user criteria. I need to check if the current logged in user has a checkbox marked true or false, on a custom table, and if true allow visibility to the widget. I have ...
In OOB Signature pad users can type name or draw signature. I need an option to add upload image on signature pad .Once users upload image add that image to signed pdf document.Please provide scripts which needs to be configured to achieve this funct...
I am trying to find a glossary of terms for ITAM, SAM, HAM and ITOM for Stakeholders to reference. I can not find them, however. Does anyone know where I can look for those. I have tried NowCreate, developers.servienow.com and NowLearning. All help i...
Can anyone help me on this,,..Remove reference variable(included in other 5catalog items) choices from dropdown for a catalog item. how we can do this. Thanks in advance.
Provide instructions on how to specifically write comments for a user who has been assigned a Incident?Scenario:1.incident and sys journal field 2 tables .2.shall i create database view?3.only comments which are entered by assigned to on incident sh...
Everyone,I am trying to have a notification fire on an event when a change is 24 hours prior to the planned start date if it contains a critical system. I have created the event and scheduled job, but it does not appear to be firing. This is my first...
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