Hello All, We are just checking that our test and dev instance are showing over utilization of ITOM licenses.How can we mitigate this or is there any repercussions ? We are cloning prod cmdb to non prod
Hi All,currently all change tasks are getting copied when user clicks on copy change ui action in change form , however my requirement is to copy only implementation, testing change task and I do not want to copy review change task. Please suggest h...
Team, good day - I have a request to add a process in workflow to push an approval if the "requested for" is a member of a group. other wise the process will move normallay. I have in the workflow a if statement but the script is not working and i w...
Hi,I have a requirement concerning VR using ATF. The requirement based on the selected variables in the pictures is 'the remediation target date should be 180 days after last opened'. I need to put this requirement in the ATF Test Steps. Kindly help....
What are the steps to add the Approvers tab and configure screeners as approvers when the state is BRM Screening in the Demand table, ensuring each approver can approve individually?
How the language mapping is done in language selector, example if user is from china then lang selector will show 3 option English, Traditional Chinese, Chinese and if user is from Spain the 2 option English and Spanish.I just wanted to know how this...
Hi, How to enable the Geolocation feature in the Agent app. I have installed all the required plugins.
I have an issue with an UI Action and I'm having trouble figuring out how to debug it. I didn't write the UI action, but I've managed to narrow down the issue to one condition in the UI action, but I'm at a loss on how to determine why it is an issu...
Hello Team,I am currently trying to hide a catalog item based on the title of the logged in user and have added Not Available for User criteria and below it the script.But it seems to be not working(function() { var rec = new GlideRecord("sys_use...
Can we call script include in condition builder of Widget instance. I want to pass array of users(from Script include) to 'created by' field in the widget instance. Please provide me the syntax on how to write it. Script Include name: mySIfunction na...
Hi All,I need assistance developing a radio button-type field on the custom table form view (scoped application). This radio button controls the visibility of other fields(UI policies).I made a simple UI macro, but I'm not sure how to call it in the ...
Hello everyone, I have a requirement i.e when creating a HR case if the logged in user is Manager so can submit the HR case for another user (simply opened for should be visible) but if they ain't manager (opened for should be hidden). (on the native...
I am aware of a way to populate a single-line text variable using a catalog client script and SI. However, is there a way to populate a drop-down choice dynamically using the same method? We are wanting to eventually bring in data using an API and ...
In one of my environment Wrap of Column Test in List view is not working but in the other environments it is working.I have tried the "Wrap Column Text" check-box but it is not working.
Hi,Users are having hard time to enter dates in the list view if the dates are back in 2000 / 2010.Reason -> The popped up Calendar in list view only allows to navigate months back..to go to 2010, they have to click on back button 84 times to reach 2...
