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Change field in search result of related list

Hi, I had a requirement like, In change record's related list, we have a tab called "Affected locations", when we go to Affected locations tab click on edit, then a page opens, In that page we have collection of locations. there in search results we ...

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Resolved! Filter ritm by range

I want to query RITM that are in progress between 2024-07-18 and 2024-07-19 from the list of RITMs using actual start and end fields. How can I filter the range so that just the requests listed below are returned?  

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tsoct by Tera Guru
  • 559 Views
  • 1 replies
  • 0 helpfuls

UI builder component

Hi Community,There is a requirement to link the stepper component with the state field of the form default component,I.e., the form is an incident table, and on the stepper, the state field is applied, so need to connect these two if the incident's s...

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DevYadav by Tera Contributor
  • 375 Views
  • 1 replies
  • 0 helpfuls

Get Widget property from notification

Hi, I need to retrieve the status of a checkbox from a widget to include it in a notification condition. So, if the checkbox is checked, then the notification can be sent.In the script of my widget, there is already a variable that retrieves the stat...

Widget Pass data

Use Case:I want to pass data from widget client script to server script then after server script finished executing pass data from server script to client script.Widget Client Script:c.data.name = "test";c.server.update().then(function() { c.data.nam...

Show field message on LIST collector variable based on condition

I have variable named called as "Environment" type of this variable is list collector , in this collector i have three values DEV, IST, PROD so whenever PROD is selected i want to show , show field message . Please help me with this as this is very u...

snow34 by Tera Contributor
  • 1291 Views
  • 7 replies
  • 0 helpfuls

Resolved! Schedule based Assignment Rule

I have a below requirement:From 5pm India time to 11.59pm India time, tickets on the Incident table for the Location named ‘Noida’ should be assigned to a group called "ANZ Noida After Hours Operations Team"From 12am India time to 4.59pm India time, ...

MuhammadAqS by Tera Contributor
  • 2252 Views
  • 9 replies
  • 10 helpfuls

Catalog items open to public on portal

Hi,I have a requirement to open 3 catalog items to public for any unauthorized users to submit a case. For all other catalog items, they will need to log in to access.I know this can be achieved by setting the page ‘csm_sc_cat_item’ set as public, an...

Multifactor Authentication and SSO compatibility

Hi everybody,provided I've read page Multifactor authentication , I know that Multifactor Authentication provided OOTB by ServiceNow is not supported with SSO.Anyway I'd like to know if this scenario according to you could work. We want to divide use...

Nested groups

Hi everyone  Is there a way to add a group to a group? I looked up nested groups and parent child groups but it looks like it only shares the roles. I would like to do the following: I have a group and in that group I would like to add all the member...