We have create a custom form application in service now which extends task table. and this form workflow consists of approvals which begins with three approvers ( Jamiel , Jamie ,Anthony) when a ticket is raised . So the issue isWhen Anthony approves...
Hi, I've created a demo page within our subprod portal where I've iframed in the PA dashboards homepage and added a Report + PA Widget. I'm wondering if I can make it so that any of these components are public, i.e you don't need to log in to see the...
The UX Research team at ServiceNow is seeking customers who are directly involved in cloning workflows to participate in a short survey. Roles of interest for this study include Admins, Architects, or Developers at ServiceNow customer organization...
Hello, I am going to use the NeedIt example practice/training application as an example. How would I update the NeedIt records to look up the email of each of the records for the "requested_for" user field and store the result in the "requested_for_e...
I am fixing a BUG that contains the following Information:TAGS should not come if added in the form backend(ITIL View.)Variable in which this information is added is of type "HTML"Example: <p> Testing </p>On service Portal it should only reflect the ...
I love this feature to quickly add a user to the work notes. However, it stopped working for me!? Is there a way to disable it perhaps? Maybe a user preference?
Hi Team,I want to auto populate the values of description and Choice field based on the server's name having a name SerA001 when inserted in the server table and when the 4th letter is "A " then it should pick the value of description from data look...
Hello Experts,I have created a topic on my PDI in global scope and moved that topic to another instance.but I am not able to access it. I have attached a screenshot for your reference.please guide me thank you in advance.
I downloaded Add to Update Set Utility v8.1, preview, and committed in our sup prod but still showing the old version of Add to Update Set Utilityv7.0 which we installed back in 2021. Does anyone know if I missing a step? Thank you
Hi all, Use case:Let's say I have only 1 agent available, and you have set the timer for an agent to accept chat in 3minute before it is rejected by timeout. Problem:The user waits indefinitely Question:How to go about this problem? We would like t...
We have a data Import that is failing only in Production with the following error on the Import set : Unable to load headers from the XLSX data source ( scheduled import job: XXXXXX) whereas , the front end when excel is loaded throws the following e...
As a developer how to create test cases , steps and test set in Test Management 2.0 using Gen AI ( without manual intervention ) Step 1 : - find the all required tables - for test case creation we need Test Version(sn_test_management_test_v...
We have a requirement to modify the $po_receive page to include additional identifying information such as a short description of the product. The $po_receive page is an angular page and we're unable to edit it. Is there a way to copy the page so w...
Need help on an issue. So I have a data source that imports from csv attachment, transforms, and updates a table in my instance. The data source is updated with a new spreadsheet each week. My issue is that if a record in the ServiceNow table is no ...
I am trying to build a way for others to put in a change request that will transfer to a schedule (dashboard). We deal with disaster recover which includes table top exercises, failover/fail backs and maintenance. I'd like to build a function that...
