assignment rule

Hi guys, how to add multiple users in assign to in assignment rule  please help !!!

How to Change the brand and theme settings in WORKSPACE experience?

Hi, I am trying to change the theme for workspace experience. But I am unable to change it for the WORKSPACE experience. It just has one theme - Polaris, but I want to change the workspace experience to the other themes. When I tried to do it says- '...

UI Builder - Data Resource Not Rendering In Preview

I'm trying to bind a data resource to an element in UI Builder. It's visible when viewing in the UI Builder window, but once I click "preview" or "open URL path", the data disappears. Right now I'm just working in a Personal Developer Instance. Here ...

deleggatesWhy is deleate or assignment not working?

Hi, I am working on delegating. I have a user A. I have assigned another user as a delegate B. I checked on Assignments. Now, when I create an Incident under A, it is still showing as Assigned to A, also under Emails, it is showing as assigned to A. ...

How to remove the empty space in Service Portal

Hello All, We created a custom widget for watchlist, which needs to be visible for incidents-its finebut showing empty space in RITMs, please check the attached screenshots.Incident-watchlist widgetbut in RITMs it's showing Empty space, check the bel...

character count for multiline text in service portal

Hi Team, please help me how to add character count to the multiline text and message to the variable text.

Reagarding Learning Path

can we learn  ITOM & HRSD  through frok repository from github just like in ITSM,if anyone has idea please let me know.

Adding requested item list in workspace

Hello,Its my first time working with Workspaces. I'm working on Service operations workspace and my requirement is I need to add something like the below diagram. And if the dropdown toggle is changed to My grp work I should see requests and tasks as...

Add Content in Workspace

Hello,Its my first time working with Workspaces. I'm working on Service operations workspace and my requirement is I need to add something like the below diagram. And if the dropdown toggle is changed to My grp work I should see requests and tasks as...

Map Page on Workspace

I want to show google map on the workspace utilizing the map pages.I am unable to find out the next step and require assistance. I have attached a screenshot i want show a google map widget in the carousel in place of incident assigned to you box. Ca...

Task SLA

Hello, Does anyone know how to add an atribute from a different table? I am creating a report of SLA Tasks over a specific RITM, so what I need it's to choose a value from the RITM that is in Variable section. Te issue is when I use the SLA Task tabl...

Max count of Knowledge article in Employee Center

 When I search for knowledge objects in the employee center, I get up to five. Can I modify the maximum number?

how to achieve scroll up/down functionality in ui button

Need to add a field to dashboard overview tile

Hi, I have a requirement to add a field value to the dashboard overview tile. Please refer to the attached image. I want to add a field value below Admin console. How to do this?