Hi, We are having a requirement where we need to rearrange the position of the fields for change requests depends on the change type irrespective of the view.current position of the fieldfield 1field 2field 3Position for Change request for change typ...
Hi,when I am clicking the download button system is not working. Any solution to resolve it?
Hi Everyone, Can I create these test steps: Please help me.Test Step 1 : Navigate to Module - Service Portal Home. ( Basically Open Service Portal )Test Step 2 : Open Chat Window (Virtual Agent)Test Step 3 : Validate "Show me Everything" Button in ch...
How can I Know the Catalog Items that have been used for 12 months by using the filter condition/or any way if not filter condition. We can still use reports, though I was unable to retrieve the specific catalog and apply a filter to keep the content...
I found Updateset log error while commit the updateset as "Version loading was stopped by AclUpdateLoader for sys_security_acl" for one Access control and Access role type customer updates.Does this mean ACL changes were not applied in target instanc...
Hi all, so i need to copy an attachment from RITM created from catalog item to particular datasource. In case of workflow there is seperate 'run script' from core where we can just enter copy script. But how can we achieve this using flow designer.
Hi Everyone, I am working on ATF. I want to create some tests in ATF. Can any help me to create tests: Step 1. Open service portal:Step 2. Open VA chat:Step 3. Click on "Show me everything":Step 4. Check for availability of certain topic Is there a w...
Hi How can I auto populate the actual end date field on the change form upon selecting the cancel change button In other words, I did like for that to auto populate with current date when I select cancel change to cancel the change requestAnd I want...
Hi Team Can anyone please help on what this below code is doing, it is not letting some of our user to see catalog item relationship data. It is being used in the script condition of an ACL. new SNCCatalogUtil().canRead(current.sc_cat_item,current.is...
Hello Team, I want to add the "Show related incident" functionality on the agent workspace can someone please guide me how to set the same. Regards,Prudhvi
Hello experts, Is it possible to limit the incident search source (using service portal) to return results only for exact incident number? the idea is to limit results for users with ITIL role while using free search (for example, looking for "access...
In the email template I have written some code that contains "href" it is assigned to url, instead of the url I need to create a system property and call that sys property using gs.getProperty().. Is it possible to use the system property in the emai...
How can I Know the Catalog Items that have been used for 12 months by using the filter condition/or any way if not filter condition. We can still use reports, though I was unable to retrieve the specific catalog and apply a filter to keep the content...
Hi, Has anyone ever encountered this error before, "Cancelled : error="Unable to deserialize process plan from JSON. Root cause: Unexpected end of ZLIB input stream"? Recently, we have been seeing this error in some of our flows where we use the OOB ...
