I hope that there is someone that can assist me with trying to solve this issue. First off I want to say that I am not programmer by any means. With that said, I do understand basic code. What I am trying to do is edit the server side of a cloned App...
Hello All, I have tried many ways but could not able to succeeded to add a 'Resolve' button on the record screen as like below. Please throw me some ideas to get this done. Thank you!
Hello everyone! As the title says I need help with my custom widget, here's a graphic of how it looks at the moment: (CSS and HTML onlywidget visualThe idea is that this request adds roles to the user so they can see different modules (like KB or cat...
During releases, we generally shutoff outbound email and clean up our outbound queue before re-enabling them so that we do not spam users with test records. Now that we're using Provider Notifications, we're wondering if there is any way to suppress ...
We have a user who submitted a rescan of a device and got hit with a VSCAN Error code: 1960.Message: This API cannot be run again until 1 currently running instance has finished.Is there any solution to have this be submitted as a scheduled scan or s...
Hi All,I want to send notification from ServiceNow to teams channel group in Microsoft teams. I have added the channel email address in "who will receive" section but I am not able to achieve this functionality.Notes- This email address is not added ...
I have created an UI action new on a related list with action name of the oob ui action. It overrided the oob ui action on the related list as expected but that is causing issue on the table new UI action.Could you please help us here so that it shou...
I want some topics mentioned below in virtual agent what plugin should I install. I have installed ITSM virtual agent conversations, Glide virtual agent, Glide virtual agent lite. what plugin to install for below topics for MS teams integration.creat...
Hi All,I am working on problem management,I have a requirement,Out of the Problem ticket, we need to create a change request, only a Change Request closes, the problem record should close. Can anyone help me with this? Thanks,Atik
Hi,I am trying to create a flow for handling alerts from our network monitoring platform.We will receive 2 emails one when the device goes down and one when it comes back up.Inside the body of the text is the device (Screenshot attached) I want to e...
Hello im new to servicenow an training, i try to create a business rule who activate in incident when it is resolved send notification to the caller
What are best practices in eensuring ny requests/ritms/tasks do not end up hanging a) at item workflow levelB) at instance level to ensure ritms do not throttle the instance if multiple ritms (of diff cat items) run in parallel
Hello Guru's: I'm attempting to test the "Look for Object by Filter". This is to find "Guest Accounts" / Contact objects within Active Directory. I have 4 different domains. Set up my default connects as Domain 1, then added Domain 2, domain 3 and...
HiI am trying to create a report in a list format, where the columns are months and rows would be different data fields from the task. The idea is to see the data for one task across 3 - 4 months with no aggregation. All the trend and pivot tables ag...
Hello, I'm aware there are many posts about this but I can't seem to find a solution to something that a lot of users are experiencing. I have created a survey in Dev - it's active, published, send notifications ticked. I have a trigger condition on ...
