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Catalog builder

Hello expert's I just started exploring Catalog Builder and having one query 1.  Is it possible to create a task in the catalog builder template itself? Need help on this  2.  We do have standard questions sets in the questions section, likewise is i...

mounika7675 by Tera Contributor
  • 359 Views
  • 1 replies
  • 0 helpfuls

Any slowness encountered on instance ?

For later part of the day today, instance was very slow and requests submitted were getting stuck.did anyone face this issue ? Has ServiceNow acknowledge that some issue with the platform ?

Snehal13 by Kilo Sage
  • 680 Views
  • 5 replies
  • 2 helpfuls

Resolved! Change Request.

Hi, i'm integrating ServiceNow to my patch Management tool, here i'm making use of the Change Request type of ticket for every patching activity. My doubt is many organizations will have their own custom template of Change Request, but i'm using the ...

Catalog item User Criteria Advanced Script not working

Hi Experts, I have a custom String type field on User table named Business (u_business). I have a requirement to make a catalog item available for users who has itil role and have the Business field value as 'Technology and Digital Group'. I have cre...

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Somujit1 by Tera Contributor
  • 1865 Views
  • 13 replies
  • 1 helpfuls

How to import files from SharePoint to Servicenow

There is a requirement to import files from different folders located in sharepoint to servicenow records. Do you know of any way to do that and do you have any guide? It's a massive upload of attachments.Or if you know a different way to load files ...

Export multi-row variable set to excel or csv?

Hi Experts,   I'm began using some MRVS within an item, and find that it's really difficult to read from the task or RITM form due to the amount of columns and rows getting added. Has anyone been able to export a MRVS to an excel file or csv and atta...

Brun by Mega Expert
  • 6156 Views
  • 12 replies
  • 11 helpfuls

Message Incident Form

This error is appearing in the form of incidents to some people, does anyone know what is causing this and what should be done to correct this?  

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williams2 by Tera Expert
  • 354 Views
  • 1 replies
  • 1 helpfuls

Issue with accessing Scoped App

Hi All,A user with sn_app_eng_studio.user roles created a scoepd app using App Engine Studio. After creating the app, user is not able to see the App in My Apps. How can we resolve this issue?  Thanks!

Change approval policy

Hi Team,We are generating multiple approval's in one state via Change Approval policy but all approvals are getting triggered parallelly but we need approval to be triggered sequential? Any one achieved this via Change Approval policy.NOTE: We want t...

Appy2 by Tera Contributor
  • 1086 Views
  • 2 replies
  • 1 helpfuls