What is the best way to change ‘Requests’ to ‘Incidents’ or vice versa
Hi all, we have a requirement where we need to create an incident from SR and vice versa. can someone please help with technical steps with best practice Regards,Amit
Forum Posts
Parsed Excel only creates one row in Scoped App
I've created a custom scoped app and I am parsing an Excel spreadsheet into a scoped table from a flow action. Everything is working fine, except it will only create one row in the table and not the rest in the spreadsheet. When I run the same code...
Custom interactive filter (dynamic content) for multi-select field?
Hi ServiceNow experts, I have a dynamic content widget on a dashboard. It currently has options for Site, Campus, Building, etc. These were all single-select drop-down options and all work. For Building, I want to change this to be a multi-select opt...
Populate UI Page data to a field on the form
Looking to know when clicking on a ui action (button) how to make that data entered to populate on submission (ok button) to populate the field(s) on a form.
Resolved! Scheduled System Exports working inconsistently
I have a scheduled system export, it exports data from the incident table in a .csv to my mid server. I have been testing this both with the "Test Export 20 Records", which works perfectly, and also by scheduling the export and allowing it to run at ...
Remove option for related list form
Hi Team,I have working on Custom applicationWe have 5 Account type and Request Type is added to all account type.Request Type field created on master table - ( We have 5 request type)Related List - Account We have 'Account Name' field in the related...
How is 1000 record limit on Remote Table defined?
The documentation stipulates that we should not add more than 1000 records to a remote table. There is also a hard limit, but it is not documented. It is not clear if the limit is from a sys_properties record or if it is hard-coded somewhere. BTW, ...
Checklist - anyone know of client functions that can be called in relation to it?
My goal:Call a client function to refresh the "Checklist" from the server to see if new items have been added after the page has loadedORCall a client function to add a new "Checklist Item" via a client script Has anyone discovered any client functio...
Resolved! Syntax help parsing Excel into a table
I have created a custom app. As part of the app, I need to parse an Excel spreadsheet and create records from the data in the spreadsheet. I chose not to use an import for various reasons, although I may be stuck doing that. I'm using a flow that r...
Resolved! "Clear the variable value" disappeared
Hello guysI came to report and ask for help with this weird thing that happened to me this weekI created an UI Policy inside a variable setbut the UI Policy Action is not letting me set the "Clear the variable value" as trueActually, this field is no...
Using rest api wanted to create/update incident with configuration item with single endpoint even th
Using rest api wanted to create/update incident with configuration item with single endpoint even though configuration item is'nt available.Wanted to create incident with configuration item which is'nt available, now process could be like1. Create co...
Resolved! How to Make a single variable mandatory in MRVS with UI policy
Hello everyone, I have an issue where I need to make a variable mandatory on a specific task, that variable is inside an MRVS. I have tried a variety of things, but I cannot make the variable inside the MRVS mandatory and prevent it from closing the ...
Order Now/Submit button is not visible in Native UI
Hi Team,While testing the "Try it" option from the catalog configuration page, we noticed that the "Order Now/Submit" button is not visible in the native UI for one specific catalog item. However, users can still see and submit the request through t...
On-Call Scheduling Incidente assignment
Hello Community: Could someone tell me or list the steps I need to follow to do the following: Every time an incidente has a very hight impact, it is assigned to a certain user (a)If this user (a) takes more than 5 minuts to answer the incident, the...
Calculating Total Invoice Values in a req item
Dear Community, I have a requirement to add a report to a dashboard from a req_item variable 'Invoice Value'. This report should calculate all invoice value entries from a specific catalog item tickets raised. Is it possible to generate such a report...
