This is the script I am using in client script: (function() { // Get the start date, end date, and the field value var startDate = g_form.getValue('fth_startdate'); var endDate = g_form.getValue('fth_enddate'); var fieldValue = g_form.g...
Hi guys, I am trying to copy one date field from sys_user table to sc_req_item table and to achieve this I created display Business rule with g_scratchpad with a couple properties and use them in the onLoad client script but it's not working can some...
Hi,I need to create report for a specific process in the ECC queue that shows the time difference between Processed time stamp and the Created timestamp. I used a new function field to do this but can't see any values appear on the list-type report. ...
Hi,I am using Service Catalog requests. I have used Workflow for the flow. My question is, When I open my submitted request, I cannot make changes, can we make it so that I can make changes and if done, forces a re-approval from anyone who has alread...
Hi Team, Can someone help me with some documentation that helps in explaining the integration between Cisco Unified Call Manager and ServiceNow? Is there an OOB plugin available to perform this integration? Thanks in advance!!
Hello Experts, I have a simple requirement in which I have to populate the SLA Due Date on the incident form. Observations and Questions:1) There is an OOB field called "Due Date" on the Incident table, but it is blank. (I already have Response and R...
Hi, I need to create a catalog item Based on the selection of a variable, I need to create a change template or RITM's.Based on the option I selected on the form the Change template or RITM should be created in the respective table after submitting t...
Hello Gents, I need your knowledge on this.We have application services in our platform. We need to bring couple of data that we have in the Application service into the related mapped servers. We basically need to run it weekly. I started with this ...
There is a virtual agent chat widget added in esc portal. When I open the agent chat icon in the portal, it shows the below message to select 3 options. Once we pick the options, it gives us the option to connect with live agent.Also, I am unable to ...
Hello All, We have a requirement where we need to modify the dropdown choices orders of the workspace in banner. The requirement is "Service Operational Workspace" should be above "CSM Workspace". We have already change the order of these in 'UX A...
Hello,The following info. message were triggered when a RITM gets approved or rejected. Could someone please let me know what is the name of the object that fired those messages. This is for educational purposes. Thank you
Hi, I am new to ServiceNow. I have a customer requirement for change of approval levels with conditions in Change Request form.Currently there are 2 approval levels. 1) To manager of Assignment Group 2) Technical Group members.Now they are giving a n...
I am unable to install the application even using the maint role, not sure what is the blocking the installation. When I try to sideload any apps , I am getting unable to install error. Can some one please help / advise
I would like to create a warning message to avoid wrongly created P1 and P2 tickets.I edited the OOTB client script as below and it works wonderfully on new ticket creation and accidental changing priority to P1 and P2.However, the warning message al...
Hello Team,We have a custom widget for attachment validation. It is basically checking all the data rows in the attachment.Each row has certain mandatory, reference and optional columns.There are 3 mandatory (Cost center, user id, Name) and 5 referen...
