I've been asked to prevent a user approving for more than one group for a CR. There is a post with a solution which predates change approval policies and doesn't work when using the 'Change - Normal - Assess' flow. I can't use a business rule to set ...
Hi all, Is there a way to display the full HR Service name in the case view header?See screenshot below (Taken from the HR Agent Workspace POV) Thanks!! Kev
Hi Team, We have created a database view where we have joined multiple tables and used Query BR to display certain data to user. We are displaying that report on workspace view.However for few users when they are clicking on that report list, they ar...
I'm trying to get two custom fields i built on the change request form to show up o their respective change task. however the ui policy isn't working and still showing both fields on the the task. i put a condition for the type to be either implement...
So our email notifications have complex formatting using tables, and if ANY thing is changed within the notification itself, even if nothing to do with the formatting, the system changes the formatting of the MESSAGE HTML and breaks the tables and vi...
I have a catalog item with 1 custom variable(Service portal widget mapped) and 5 normal variables like single line text.In the custom variable, I want to show all the remaining filled variable values and whenever any variable value changes, it should...
Hi Folks, My team would like to mark the admin role as Elevated Privilege in all instances especially DEV. This would force admin users to elevate when they start a new session and require admin functionality.https://docs.servicenow.com/bundle/sandie...
Hi all, I hope I could get some nudge in the correct direction on how to resolve my issue. The current situation I have is I have created a custom application that has multiple custom tables.Three tables are the most important. In this post they wi...
We have an integration with KeyFactor for auto renewing or creating certificates.Keyfactor send back a file either as a .zip or .pfx.We have a rest step in a flow, it connects to KeyFactor with no issues, we receive a response body and headers with a...
Given that there is an existing Security Incident Task in ServiceNow,When the current time falls within the range of 8:00am to 5:00pm.Then the 'Defer' checkbox will be unchecked by default,And the ITIL user may manually select either "Do Not Notify" ...
We have recently upgraded to "Helsinki Patch 1". Before this we were on "Dublin" version.Post upgrade we are unable to upload the .csv file using "Remote File Imports", which uses MID Server. Whenever we are trying to execute this import, we are gett...
How can we show the Form with Custom Task and Dependent Task with 2 Related Lists where Due Date Calculation for Pre Related Task and Post Related Task with Current Date shown in percentage?
can we add a .txt file in the body of the html type field ? and why does the remove link option is not selectable ,even after I attach a link link.
I have a customer request that requires some heavy scripting on an OnBefore Business rule running on the TASK table--it will set the Assigned To User to the next available user [u_available=true] in the group, taking into considerations the criteria...
How can I configure a request workflow to include an approval that checks the Opened by user location, and assigns the approval to a specific assignment group for that users location???
