Hi Team, I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question. A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons ...
Hello, does anyone know how to hide a related link based on a condition?Example: If state is in progress, then this related link will not show up.
Hello everyone,I'm currently exploring the UI components provided by ServiceNow and am interested in integrating them into a NextJS project. For reference, here is the link to all available ServiceNow components: ServiceNow Components.Could anyone sh...
Hi Team, I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question. Viewing a customer’s install base in the CSM Workspaces enables customer service agents to: (Choose two.)A. Close an upsell of related products and services...
Hi Techie's, Need your guidance to achieve an restriction condition. Table Name : sn_si_incidentTwo Views : Default View & Custom View Default View Support Group(s) : SIRT_L1_SUP, SIRT_L2_SUP, SIRT_L3_SUPCustom View Support Group(s) : CIRT_L1_SUP, CI...
Hi - I have a flow with 5 task stages in this order. Depending on the stage I want to make specific variables are mandatory before closing. I created a Client Script that works but it sets the variables mandatory at the request level but not the ta...
We have 3 groups which are used for a variety of purposes: ITSM Group Managers, ITSM Service Owners and ITSM Leads and Executives. The manual process presents an open door to inaccurate / incomplete updates. It is also time consuming to check (run...
Hi all,I have a catalog client script that runs against a MRVS. It's setting a couple of variables on the parent item using parent.g_form.setValue. This works fine when users interact with the catalog item in the native UI, but it does not work in th...
Hi everyone I need to create a ui action on chnage request and need to create a ui page. i'm not much experience on ui page the requirement is Create Change Request ui action item - Set CHG On-HoldThis menu item is visible when theUser is the assign...
We have Inbound Email Actions for (among other things) creating Cases in our HRSD environment. We have one rule that runs when:Recipient contains hr@testorg.comAnd it creates an HRC for the general HR assignment group. We have another rule that runs ...
Hi Team,I have a requirement Add parent task short description under the task number in time sheet portalAdd this short description to below ThanksAnil!
Hello guys! I've got some translation issues when I visualize true/false fields on list view."Active" and "Has breached" values should be translated to portuguese, but it shows their value in English. This issue only appears in production instance an...
We have been doing some testing with automated ticket creation in the Service Now. We are able to generate Incidents and resolve them in Prisma, but the details are not updating on the ServiceNow Side. Except INC number everything else is blank.
Hey everyone, a couple months ago our ServiceNow partner helped us build out some new filters we were wanting under "My Request" on the Employee Center. When we view our "Incidents I'm Watching" filter or "Request I'm Watching" users can see the widg...
HelloDid any one manage to export reports with dashboards using update set or XML?Asking because there are manuals how to export dashboards via "unload dashboard" Deep Copy a Dashboard from one ServiceNow Instance to Another - Support and Troubleshoo...