service operation workspaces
Hi Guys, can anyone please provide me the documentation (videos , files ,articles) from which I can began with service operation workspaces for a demo. Thanks!!
Forum Posts
Static Noise added to the wav file which is attached thru Attachment API
Attaching .wav file in Incident ticket thru Attachment API (/api/now/attachment/file) using Java. As mentioned in API docs (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html) I have...
Custom Similarity solution not reflecting in the Additional configuration tab of Search Context
I have created a custom solution in the similarity framework of the predictive intelligence module. I need to add it in the additional configuration of the contextual search so that it can be used in the related search results. But it doesn't show up...
SMTPSender: no recipients, email send ignored (unable to receive any mail from PDI to gmail)
Hi teamInbound ActionWhen POP3 was configured then I was able to receive the email and Incident was being created due to inbound action.But when I have configured SMTP from then onwards, when I am sending email to PDI to create incident then under Em...
UI Action (Pop-up buttons do not appear)
Hi All, I created a topic here before to create a UI action for (Request Info) and the logic is when the agent click the button a pop-up appears with the below:1- Drop-down list to choose the (Awaiting Info Reason).2- a text box to but some comments ...
Washington upgrade updated the fields from square edges to rounded edges.
Washington upgrade updated the fields from square edges to rounded edges. Is there a property to enable or disable it?
Disable Attachments
Hello, I would like to disable attachments on a RITM is the approval field is not set to Approved
Resolved! Email Notification on CMDB table
Hii Team i want to create a Email Notification on cmdb_ci_rel table. There's field in the form (Parent) as "Service Classification" which exists in the "Service Offering" (child) table. I am trying to use the condition for this "Service Classifica...
how to edit message Information cannot be downloaded from the server because the operation was cance
What is Message below?Message occurs only in some cases and would like to edit or find where it is stored."Information cannot be downloaded from the server because the operation was cancelled"
how to prepare one single spreadsheet to import data into target table?
I have 10 Excel sheets containing all the data, but we only need data from a few specific fields from each sheet. We need to consolidate this data into a new Excel spreadsheet, which will be uploaded when creating the source table. I would like to kn...
getXMLAnswer() Use case
Hi Team, Is getXMLAnswer() synchronous or asynchronous and please help me with a use case for getXMLAnswer() for better understanding . Thanks,Manal
Bulk requests : flows are not getting triggered
Dear community, We are going through a tricky issue.Sometimes, it's needed to throw bulk order guides for a group of 2-3 cat. items (around 100 requests).The thing is, some of those ritms does not get its correspondant flow/workflow attached, maybe d...
Auto-Populate Reference field in survey form
Hi All, How to populate highlighted field with current user. Thanks in Advance
created a dynamic content for creating a date filter
Hi all,I have created a filter where when the date is entered then it need to filter all the cases present at that particular date. I have written dynamic content for this but it was not working can anyone help me with this. <?xml version="1.0" encod...
Resolved! Create another instance
I am using one instance and want to create another PDI as well while using the first instance. Is it possible to create another instance in the same account? If yes how? And if not then what?