How to send a notification when a paricular sctask is closed
We have a requirement to trigger the notification when a a particlar sctask is closed complete of a request item
Forum Posts
Anybody implemented embedded list option to add multiple records at once in mobile like in native ui
Hi All,Anybody implemented embedded list option to add multiple records at once in mobile like we have in native ui.We are able to add embedded list to a record in mobile, but it only acts as list to show data. Customer is looking for option to add m...
Sync the state filed, work notes and comments using Ebonding Spoke
Hi Team, We are integrating the two ServiceNow instances using “ServiceNow eBonding Example Spoke” and we successfully creating the incident in destination instance. But we are facing few issues as below: On Hold Reason mapping from source to destina...
Is there a process to change a user's password via an api?
Is there a process to change a user's password via an api?Are there properties like this https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/security-center/reference/sc-enforce-password-reset-on-api-requests.htmland or ...
Flow Action, REST step, Issue adding Credential
Hi all,I'm trying to create a flow action to make an API call.I have created a credential record (API Key), a connection record, and an alias.I'm using the connection alias in my REST step, and I'm using the data pill to add the credential value to t...
How to use Agent Assist and Predictive Intelligence to give solutions to new incidents?
We have a requirement where our clients would like to ask the ServiceNow system how to solve an incident ticket and it would give the resolution steps based on the data of previous Incident Tickets and other documents that we can provide for it to re...
Resolved! How to convert sysid from lookup records to string.
I'm trying to put the records from lookup to worknotes, but i'm getting the sysid of the users and not their names.I can't dot walk their names if I directly get the record.but if i use For Each, i can dot walk their names but it record a worknotes f...
Cancel request if catalog task is cancelled
Hi Experts, I have created a UI Action cancel task on catalog task form. So when "Cancel Task" UI action is clicked the associated RITM stage must be Request Cancelled, workflow must be cancelled and All associated REQ/RITM/Catalog task state must be...
Is it possible to automatically change the password and save it in the external vault?
Is it possible to automatically change the password and save it in the external vault?I want to check this option for web service accounts.This means that the password should be changed automatically every 90 days, for example, and then written to an...
Resolved! SN Instance doesn't see new plugin version
There is a new version of the plugin (1.7) that became available today on the ServiceNow Store (with no option to upgrade from there). I searched from my instance and it is only seeing the old version (1.6) and also no option to upgrade. What do I do...
Resolved! Deleting invalid records in list type field
Hi, Community. We had an old instance and migrated to consolidated one, in our group lists, there are group types that showing sys_ids (invalid records) which we need to delete as part of the clean up. Is there a chance to perform the deletion via sc...
provider notification
What is provider notification ? How it is different from email notification ? Is it applicable for native UI
Reports Group By List Field
Use Case:I have a bar graph report in the dashboard and I am able to Group by a List field but I want to separate multi values separated by comma. Sample:NameCategoryTest1Category1Test2Category1, Category2 In the bar graph which grouped by Category, ...
Dashboard Interactive Filter
Use Case:I have a dashboard and I'm using a Choice Interactive Filter, the filter is displaying all the choices including "-- None --".How to remove "-- None --" in the interactive filter? Thanks.
Received error after submitting a Change that was Copied
I have created some new roles for Change, the issue that I am having is with the Copy Change. After selecting the Copy Change it opens the new record and that part works. Once I fill out the copied change, I get an error on the screen "Security res...