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Resolved! Issue with flow designer statements..

I'm building a scenario where when a catalog task is created, an approval will be sent, and goes to different approval groups depending on the selection made on one particular field. There are 10 approval groups in total. I've currently built the flo...

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HP8 by Giga Guru
  • 1325 Views
  • 4 replies
  • 0 helpfuls

getting errors in scheduled data collections

I am facing one issue related to dashboards, data is showing empty , I have checked data collections jobs there was showing two errors1.Indicator with sys ID 875124caebb123001e68286b1432fe18 not found2.Fetched too many rows from indicator source Inci...

mahesh146 by Tera Contributor
  • 934 Views
  • 1 replies
  • 0 helpfuls

Migration from one instance to another instance

Hi all, We have instance accessed by two region users UK and US. Now we are planning to split two instances for each region so in this case we want to delete UK data interms of foundation data and custom data which is not used by US users.  we will p...

Naga13 by Tera Contributor
  • 2898 Views
  • 2 replies
  • 0 helpfuls

Function getCompanyID is not allowed in scope sn_sc in sandbox

I've created a variable set to use on my Request items I want the variable set to provide logged in users manager, company and department, so I added javascript:gs.getUser().getManagerName() / .getCompanyID() / .getDepartmentID() as default value. Wh...

LFM by Tera Contributor
  • 6585 Views
  • 11 replies
  • 3 helpfuls

How to change the label of variable set

Hi Team,I have already created one variable set "Information" , now I want to reuse the same variable set on another record producer but the label should be different.  Can anyone help here, how to change the label of variable set.

Interaction missing UI Actions

Hi Team, has anyone recently used the interaction management? We are planning to use interaction but I can't find the option to create an Incident or request from the interaction record. I checked the UI actions and for Create Incident I cant find th...

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JohnnySnow by Mega Sage
  • 730 Views
  • 1 replies
  • 0 helpfuls

Resolved! Default Landing Page Question

Hi, allI customized Unified Navigation App on UI Builder and set the value "/now/nav/ui/home" to glide.login.home system property.Whne users with admin role login to the instance this page is displayed.However when users with itil role login Service ...

shun6 by Giga Sage
  • 3886 Views
  • 4 replies
  • 2 helpfuls

Requirement to add an order guide to a manager's cart

I need to use the Cart API to put an item in a manager's cart before the new employee starts:  var cart = new sn_sc.CartJS(); var item = { 'sysparm_id': '6c07f44fdb70a70020c06c16ca9619f7', 'sysparm_quantity': '1', }; cart.setRequestedFor("940ec417db2...