Custom Layout and template for Change task notifications
Hello All,I created the custom layout and template on change task table for Change task notification , but it is not applied when previewing it. Can someone help me on this
Forum Posts
Publishing reports vs Sharing reports
Hi Team, Does publishing reports slow down servicenow vs sharing reports to groups etc? Could someone explain any performance issues caused by publishing a lot of reports?
How to reload catalog form when choice list option change
I have a catalog form where I have a variable with different choice list.When I change the selection of the choice list, the variables associated with the previously selected choice value still show up on the form. How do I resolve this issue?
How to use Category and Subcategory variable
Hi All, I have a catalog form where I have two select box variable called Category and Subcategory. Category and Subcategory has various choice. My requirement is when a choice is selected in Category only a specific set of choice should be available...
Need help with case surveys
Hi Team, I want to implement case surveys something like this - An email will be sent to customer contact once the case is resolved - I have tried using OAM for surveys, but the embedded survey will "override" other information in the notificati...
Sending a File to ServiceNow Data Source from a Shared Directory
Hi Everyone, We are currently building an integration where we need to send a data extract stored on a Shared Folder to a ServiceNow data source. We initially created a custom flow action to run a PowerShell script on the mid-server to pick up the f...
Auto Incident Assignment
Requirement: Populate the Assignment Group based on the selected values of the category and subcategory fields.The Assignment Group is a mandatory field in the incident form.Create an Assignment Rule and a Business Rule to set the value for the Assig...
How some variables must be visible only to the members of the “GISG" group.
Hi can anyone help me on this ,,, How we can hide the “Risk” and “Rating justification” in SNOW backend? Those fields must be visible only to the members of the “APP” group in SNOW. Thanks in advance
Why UI page popup window is not getting close after clicking on Submit button?
Hi All, I have created UI page to accept user rejection reason input while rejecting the approval.Scenario 1 : working fine. - When I am rejecting the approval from the Related List >> Approvers tab then UI page is getting close after clicking on...
how to set placeholder text in planning fields on change in workspace
HiI have tried to add placeholder text to Planning fields in Change on workspace (Justification, Implementation plan, Risk and impact analysis, backout plan and test plan) I have written a client script, and it works in normal ui (backend) but not in...
Flow designer to cancel the Request if it's still open for more than 14 days
Hi All, Can someone how to implement using flow designer if request is open for more than 14 days from current date. Thanks
How to close all the tasks which was created based on multi variable set
How to close all the tasks which was created based on multi variable set we have a multi variable set when user added 5 records then based on records tasks should get created. i have created a flow designer based on the variable set. i am creating m...
I am looking for filtering multiple OU path for ldap. Need help on how we can do that.
From ldap intergration, we need to filter out different OU paths under a Parent OU. Need help to apply the filter.
Catalog item to send request to one of two groups depending on choice
Hi everyone I have a catalog item called 'Provision New Server', I would like to do the following: If 'Linux' is chosen, it should send the request to a group called 'LinuxServers'If 'Windows' is chosen, it should send the request to a group called ...
How can i Allow user to update only perticular Field in a table from data source?
Hi Team,In the current scenario, the user exports data from the servicenow table into an Excel spreadsheet, makes updates to the spreadsheet, and then loads it back into ServiceNow. The requirement is that when the user uploads the Excel file, only o...
