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Service-Now SSO failing for nameid-format:transient

Our IDP (shibboleth) only support NameID Policy transient (urn:oasis:names:tc:SAML:2.0:nameid-format:transient) & we have User Field to match in user table is : user_name. No documentation found in service-now docs around this transient NameID Policy...

Raj Rayala1 by Kilo Explorer
  • 2911 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to change preview of records shown via List Collector

Hello Community, I have a variable on the form Type= List Collector referring to table "cmdb_ci_business_app". When I select any record it displays some info about it which I would like to modify:Ex: How can I change the fields that appear when i sel...

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Hritik by Tera Expert
  • 933 Views
  • 5 replies
  • 1 helpfuls

How to set default value and dynamic value on same field

Hello All we have 1 field called description  on portal and i set some default value there by using default field on variable form.There is another field called user name (string type) so for example ITIL user type  abc , def in User Name field so wh...

Aryan by Tera Contributor
  • 481 Views
  • 1 replies
  • 0 helpfuls

Filtering Document id filed

Can we add qualifier condition for document id field. For example , if we have document filed 'XYZ' and it is dependent on table 'Account'.XYZ field is showing all records from 'Account' table. We don't want to list all the details.Can we make any de...

Renjisha by Tera Contributor
  • 492 Views
  • 4 replies
  • 0 helpfuls

want loaction hierarchy for interactive filters

I have cmn_location table, there I have made location hierarchy by making parents and their child like this  now i want to have location hierarchy on interactive filter as well, like if i select any parent location on interactive filter then records ...

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A_R7 by Tera Contributor
  • 270 Views
  • 1 replies
  • 0 helpfuls

Resolved! auto populating related tickets

Morning all, I have a new tab on Problem called related tasks, in which multiple tasks can be related to that problem and the opposite on Problem Tasks to relate multiple problems to one task (Re-boot server for instance) but I need them to auto popu...

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Jack62 by Giga Guru
  • 350 Views
  • 3 replies
  • 0 helpfuls

Work Notes , Email, other updates over incident

Hi Team, I would like to know which feature ServiceNow uses to update activities that would be happening from the creation of the incident- Right from creation emails, work notes, any other changes to priority etc... these changes were reflected in t...