I have been asked to produce a report of the total count of FTEs spent on support and demands by month for FY24. I am having trouble pulling time entered for a specific month because time card records do not contain the actual date the time applies ...
Hello everyone!I need to populate a body and subjet in this notification fired by an event.This is the event:And I have triggered into a Scheduled Job:But i need to populate the subjet and the body IN the scheduled job, NOT in the "waht it will conta...
On the incident form I have 3 reference fields. (Only for the first 2: the first being the parent of the second).I need to define an assignment rule that when an incident is created, the assignment group will be automatically populated with:- the gro...
Our helpdesk managers wants a Widget for whoever is logged in their Most used Catalog Items. Has anyone ever heard of such a thing or how it can be achieved? Thanks
Any know how to fix this component compile error? I'm trying to use the "now-card" component in mine and I have done an npm install for it and the project was not built with the "--offline" options. I have been digging around and cannot seam to fin...
I've been tasked to automate the Offboarding process as much as possible for my company using ServiceNow. I'm finding a few simple things like adding a user access to a mailbox isn't available in the Exchange Spoke. Is link still the best implement...
Hi there, I am currently working as a Servicenow Consultant with hopes to develop my role further as a Senior Business Analyst. At the moment I am still working within the Junior - Mid level but hope to work and connect with a Senior Servicenow Busin...
Is it possible to create an Incident, when a specific Event occurs? If Event 'integration.send_warning' triggers, create an Incident. And add the following values to the Incident: Description = Parm 1 of the EventShort description = Download Activity...
I am updating our portal and for some reason some of Button Texts Colors are like a gray. I am not finding this in the Branding Editor Any ideas? It's not any special Widget
I have a List Collector on my catalog form with 50+ options. We were wondering if we can modify it not to close when selecting an option. It was quite a hassle to select and load up the choices again every time. It would help as users can continue se...
Hi all, At the moment, if a portal user raises a ticket (catalog item), when they click on the dropdown of the Requested For variable (this currently auto-populates with the users name), they can see everyone who has an active account on ServiceNow.I...
I am trying to get user input to populate a field with the reason for re-analyzing a problem. I would like to use the ui action Re-Analyze but I cant seem to get it to work with whats currently OOB. The cancel change UI action popup is basically what...
I have a script (see below) that converts Incident tickets to REQ/RITM/SCTASK. One of the last steps of the script is to add a note to the Incident activity log and then cancel the Incident. I created a new field on the Incident form called Related T...
I need help updating the My Approvals Widget which I have cloned. I can't figure out what is making my approval buttons the background color. I want them to be Green for Approve and Red for Reject. Nothing I update in the HTML Posted below updates th...
I have a script where I return USER and their VP and insert information into table. I'm having difficulty where script is crashing in both background script and fix scripted likely because of one of three cases.1. manager doesn't exist on user profil...
