Please share some videos on Nowassist and GenAI. How it works and what additional features are there. I need to see what lift we are going to get just with Virtual Agent and what additional lift GenAI and Now Assist will provide.
Hello Team, I have created a Homepage on my instance. Whenever a new ticket comes in my queue — I get notification through email and I take the action accordingly or I see my Homepage with the new ticket which also keeps on refreshing. But at times I...
Hi All, We have an requirement to remove the overview tab for sc_task, ritm, req records in Service Operational Workspace.Attaching the screenshot below - In PDI the overview tab is not coming up in Service Operational Workspace. Can anyone...
Hi, I need to trigger 2 decisions at assess state of change request. However, both decisions shouldn't be triggered at same time. Sequence of the approval groups should be in a way that second set of approvals should trigger once first set is approve...
Hi All,When searching anything on the search bar it always defaults to (Most Relevant) setting and we always must change to (Newest) to filter through.Please change the setting so that it defaults to (Newest). This will remove the additional step whe...
Hi All, I had a requirement to create custom license metrics, I checked we can create custom license metrics in table samp_sw_license_metric_custombut I want to select table source as subscription. Not able to select the table source as subscription....
Hi All When I open the reference list of cmdb_ci, I get the following error How should I handle this? Syntax Error or Access Rule Violation detected by database ((conn=1999638) Key 'qjozrwqi_for_table_cleaner' doesn't exist in table 'cmdb_par10')
Hi Team,I need a LDAP server for data pulling from there to service now instance. Is there any source of LDAP and their credential available for testing purpose.If it is available or some is using please share the link or details.Please provide input...
Hi Community, I have a requirement that the field length should be minimum 25 characters with no blank space. If the validation doesn't meet an alert message should pop-up and shouldn't allow to save the record. I have written a onChange script, it i...
I am automating a scenario where a Change Request has been moved to the "Authorize" state. In next step I need to approve this Change Request by interacting with the "Approvers" related list . Is there a way to accomplish this using ATF?
Recieving error "mandatory fields required" on API response { "error": { "message": "Mandatory Variables are required", "detail": "" }, "status": "failure"} But i rechecked everything the mandatory fields are all filled from json,...
Hi,I am migrating the update set to Test and I see this error 'Could not find a record in sys_user for column manager referenced in this update' What might be the issue please.RegardsSuman P.
Hi Folks, I have a change request and whenever a user creates a Change and selects a Planned End Date as first three business days of the month or last three business days of the month (excluding Holidays), an alert should popup saying something. I h...
Hi Everyone I have this condition Verify that if the Addon or Parent is auto-rejected then the "Rejection Comments" is autocomplete with the following message: "Auto-rejected" Verify that if the Addon or Parent is rejected manually then the "Rejectio...
Hello all,Is there any way to change the icon for the ServiceNow email address when people open outbound emails in Outlook? Please refer to the following screenshot:We want to replace the default "IS" icon with another image.I'd appreciate your suppo...
