Hello,I have the following requirement: click on ‘Pending Approvals’ tile , list out those cases where PT member approval required and there should be additional column ‘Number of days pending’- which means today's date - BM Approved date or Submitte...
Hello,I have a form that has many UI actions on it each of which instantiate the same script include and then their own particular function within that script include. I was wondering if the same script include is instantiated for each UI action when...
Hi TeamIt's urgent!i have created a custom greeting which is not getting translated. Please find below script for refrence (function execute() {if (!vaVars.user_loggedin) {//User is Not LoggedInvar agentSupport = [];agentSupport.push(gs.getMessageLan...
Hi Team ! It's urgent! I want to search a cmdb_ci_service table which is application table in virtual agent is this possible?
The script is currently onChange and i want to change the table its running on and change it to where its triggered when a new record is created through a "related list"
Hi All!I'm trying to automate sending an email with the information of a dashboard. Active links in the body of the email.Is this possible?
Hi Devs, I have to do an outbound REST integration between ServiceNow and GitLab such that when a button (will be created later) is clicked on Requested Item form in ServiceNow, it creates an issue in the GitLab where coding will be done. This is my ...
Hi All, I have a requirement where using CSM and requests integration, instead of when a user creating a request from the CSM portal and it creating the ootb case type, I need it to create a custom case type that I have created. How can I do this? ...
Hi, I am learning service now, please help me outThis is my client scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var caller_details = g_form.getValue('...
Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?
Hello devs, I have an ongoing issue where, I see some interactions where transcript field says, 'See attached file.' but there is no attachment in the record. It's difficult to find out what exactly happened during the chat session. Can anyone help. ...
For Multiple Notifications to user in a day, Can we group them(batch) and send at once at particular time? How can we achieve it using Flow Designer or any other method. please confirm on the same.
I am working on the case where one of the fields stores JSON data.As an example let's use { 'first_name': 'John', 'last_name': 'Doe' }.The default processing of the string field will display just that,How can I alter how that data is displayed so it ...
Hi, the chat option appears on the service portal, but not on the navigation.
What is the difference between Notification [sys_notification] vs Notification [sysevent_email_action] table?
