Hi AllSo I have this running every 20secs var templateGr = new GlideRecord('sys_template'); templateGr.get('93114dcec3250210c6b0bbec050131d3'); if (templateGr.isValidRecord()) { var targetRecord = new GlideRecord('incident'); targetRecord.ge...
I got a note complaining that an email from SN had a lot of unintelligible data. Upon looking into it I found that sys_ids were being included instead of the associated display values. Upon further investigation it turned out to be in a notificatio...
Hello,I have an inquiry concerning UI Macros and integration with external systems. We operate a system developed in NodeJS, capable of generating various types of data, including snapshots and chat messages. Once the user finalizes the data generat...
Good morning friends,minimize the amount of customization/modification.I'd like to have the funding amount and source entered by the submitter on-demand intake form on the portal side and then have it linked to the Financials tab on-demand form on SN...
Hi Community, sn_customerservice.customer_admin role user can have one account or multiple accounts? Thanks,Srinivasu
Hello,I have been trying to update the RITM work notes. Somehow, the script did not work. Please help review the code and provide suggestion to fix it. Thank you
Hi, Want to Automate the clone process using Flow Designer1) is that possible ?2) if possible I want to take the backup of the update sets and then send out the email to the team that the clone has been scheduled. Warm Regards,Yasmin Shaikh
Hi ! I need to display case records with Numbers starting with the word "RIQ" with the role "sn_customerservice.customer". Below is my code in Business Rule which is currently not working. Everyone please give me the solution to this problem!Thanks !...
HelloI have a requirement, In change request based on Assignment group their a two Assigned to fields. The user present in first Assigned to field should not be available while selecting the second assigned to field & vice versa.For Eg: If Assigned t...
All - I am trying to use promises in my ATF step configuration like below, and not able to use it in my script. Is there anything wrong here or missing any? Appreciate any help. //Allows to SAVE, executing the promise too - but at the end, errors sa...
Using workflow - after approval got rejected, it comes to beginning and what we given approver name that should be clear and on RITM form there is related list on bottom, there approval history should be visible. For your reference attached one photo
Hi guys, When creating a ur and create and incident from the ur. I need to copy some infos when the incident get closed. I'm trying to copy over the assign to and assignment group when the incident state is closed to the ur. So both primary incident ...
Hello Team,We have a requirement to release dynamic tasks to an assignment based on the offboarding user's asset. We have an existing workflow with only one tasks showing Asset field which displays the offboarding user's assigned computer and communi...
Hi All, I have created a catalog item and 5 sc_tasks will be created to different teams. once the sc_tasks are closed. The RITM should close automatically. I tried the below business rules it's not working. Can someone please check and guide me. (fun...
I have a requirement where I need to trigger approvals based on the values selected in list collector variable on catalog item. I have a list collector variable(selected_country) on catalog item refers to the country table( which contains all other ...
