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Resolved! ITSM - Simulator / Change request

Hello everyone. I´m doing the ITSM Simulator, and I cannot validate this task:When a change request is created from a problem record, the problem record should automatically move to a Pending change state.1. Add the Problem State choice of 'Pending c...

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What is the preferred way of setting value for a field?

What is the preferred way of setting value for a field? All the below 3 lines works. Question - Which one to use where and WHY? why there are so many methods? Is there any difference between them? gr.setValue('description','test desc');ORgr.descripti...

Suggy by Giga Sage
  • 2272 Views
  • 5 replies
  • 0 helpfuls

CSM/FSM configurable workspace related lists

Good Afternoon All,  I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc.  How do I modify thes...

Luke James by Tera Contributor
  • 2411 Views
  • 2 replies
  • 1 helpfuls

Data Anonymization Limitations

Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...

Rachna S by Tera Guru
  • 1668 Views
  • 1 replies
  • 0 helpfuls

Resolved! "User-Friendly" Flow Designer Action Script??

So here's the situation... I am creating a Flow that will create a new catalog item request, populating data from a different task's Multi-Row Variable Set (MRVS) when that task is closed (trigger).The input value that I am retrieving in the Flow Des...

Scheduled Data Import Failed

Hi I have scheduled script which deactivates user which has not been synched with LDAP over a period of time. However I have 2 Scheduled Data Imports. Main and parent. Scheduled script is checking if there is at least one record synchronized(as per a...

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PiotrekL by Tera Expert
  • 1197 Views
  • 2 replies
  • 0 helpfuls

Display popup on widget

Hi All, I have created a widget which displays list of applications as shown in the fig. So when I click on application, a pop up window should visible with the same application logo and name. Could some help me on how to achieve this? 

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Lokesh5 by Tera Contributor
  • 2119 Views
  • 2 replies
  • 0 helpfuls

Variable set to collapse on portal

Hi All, Is it possible to make the variable sets collapsable (expand/contract) on portal?(OOB it is only possible with the backend view) As an example, I have picked the 'Access' OOB catalog item and have created two variable sets, you can try this i...

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AI search is not giving any results

Hi All,I have configured AI search for my portal. When I search something and click enter. I am able to see the navigation tabs with counts. But still its not displaying any results. What could be the reason, Can someone help.. Regards,Sri

Sriraj V by Tera Contributor
  • 2176 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set buttons of task visible when parent ticket is state=on hold

Hi there, I am developing a new project in a custom table. The custom table has one child table to generate one task when state is "on hold".The thing is that this parent ticket can come back and forward in the states, after the child-task creation.I...

Ana39 by Tera Expert
  • 1386 Views
  • 4 replies
  • 1 helpfuls

Get state value of child tasks

Hello, I have 2 child tasks created under a parent record. And two tasks are of two different “Type”s. Now I wan to get the state value of those two tasks.. how can I get that? based on the state values of those two tasks, I need to set field on pare...

Ben42 by Tera Contributor
  • 1622 Views
  • 6 replies
  • 0 helpfuls

Resolved! Decision table and list inputs

Hello,I'm having trouble handling a list-type input in the Decision table.In the decision table, the "type" column receives a sys_id. This sys_id must be checked in the "check rules" of the flow design. Here is the script for this verification: try{ ...