Hi there, This is more of a basic question, but I would like to check the value in the string for a certain combination of letters, let's say 'ABC'. How would I return true if the field contains ABC-234, and I am only checking to see if it contains ...
Hi i make to assigned to field empty whenever assignment group changes. i tried onchange scritp, but its still not working.
Translation in English:"We have a problem with sys_m2m_template slushbucket lists, where we have partially thousands of entries. Although they can be filtered, it is tedious.Now, my idea:Implementing a dynamic filter for the Accounts/Company field.En...
Hi experts,We have 'requested for' variable on record producer and it should show users record based on logged in user.1. if the logged in user is a manager, we need show only their direct reportees.2. if the logged in user is HR, we need to show all...
We have a requirement where we have to add an addition button when clicking the Generate Report UI button, which opens a glide modal and will preview the report.Right now, it has two buttons, Edit and Publish, which are OOB, but additionally, we need...
Hi, I have a requirement were the affected CI's need to be auto added to the Change request based on the CI chosen in the form. For e.g.) If I have choose a configuration item called 'A' and it's patching cycle is XYZ then I want to add all the CI's ...
Morning everybody,Quick question, back before we updated to Istanbul I had implemented the attachment button work around listed hereServiceNow KB: How to add a custom 'Add Attachment' button to a Service Catalog Item (KB0529497)At the bottom it says ...
Hi Team, How can I disable the order confirmation pop-up for a specific catalog item in service portal?
I've configured Service Channel, Queues, Assignment Eligibility, Service Portal Agent Chat Configuration and Chat setup. Still in agent workspace agents are not getting any interactions to accept. Presence State is also active.
Create data policy set mandatory state field on incident table using import data form excel sheet. anyone know this. help me
The user received an email to approve that request, she did approve on email but when we checked the request it still showed "Requested" What might be the problem? I sent an email for approval not long ago but she said she did not receive it.Can you...
Hi, I have created business rule for time worked field but that business rule is working for when incident record is creation and updation but I want that business rule should work only when record is updation not for creation so how to do that? I ha...
How can we update RITM record by using another RITM record (Need to pass data from one RITM record to another RITM record) by using flow design
Hi All, When a user performs a service portal search, we would like to pull the sys_id of the page opened by the user from the listed search results.I have tried checking ‘sys_search_event’ & ‘sys_search_source_event’ tables but am unable to dot-walk...
Hello Everyone, I have a query,I have a standard change catalog. In which I have a Category as Standard change which is parent, and the data is stored under [sc_category] table. now this standard change category has child categories A, B, C which are...
