Hello Community Members! We seek a way to use BR to insert a record into the “sn_vul_m2m_vg_change_request” table. The issue is that both fields (Remediation task & Change Request) are reference types. The record was created but without data using th...
Hi All! I'm working in a scheduled job to trigger a subflow to create bulk cases. Stakeholder want to create this cases on specific days, dates. (7th day of the month - 5th day of month ) . I've created a scripted condition like below to trigger th...
I would like to add a Dependency View section(widget) to the dashboard that already has an asset report widget in it. I'd like to select an asset in the asset report widget or use a CI search dropdown field widget to select the asset, then have the ...
Hey folks,I'm currently tackling the challenge of fetching users with active sessions in my ServiceNow instance. So far, I've tried a few methods, but each has its limitations:1. Querying `v_session_user` table: This approach only fetches users with ...
HI all,when you open incident form on the top right header label there is manage attachments button(paper clip icon).i want it to be visible only user with some particular role (like only admin can see that icon) for all others its hidden.Pls tell me...
Trying to get some insight on the optimal solution to achieve this. Our plan is to create an AD group for Stakeholders and add the necessary users to that group. This will then be pulled into SNOW. The ask is that when we pull in this new role into...
Hi TeamRecently I got a one requirement that Incident should be auto closed immediately once it's created if a short description contains "xxxxxxxxxx" and watch list contains "xxxx email id" and assignment group is "xxxx".In my instance , every day o...
Hi Team,When the HR case state is "closed complete' the attachment icon should not be visible in the Portal.
Vancouver Patch 5 We added an application menu named Work Queues. This menu lists each assignment group. Clicking on an assignment group displays a list of open tasks for that assignment group. For example, one of the assignment groups is Help Desk....
Hello everyone, I have a report on database view table(sn_hr_core_case_workforce_task_sla_db_view) created between two table (n_hr_core_case_workforce_admin and task_sla). There is field on report "Business elapsed time" . On report it is showing fin...
Hi Team ,If I select on hold reaon as Awaiting UAT and then the UAT status and UAT failure reason these two fields are getting pop up and then after filling values in UAT status and UAT failure reason want to change the on hold reason to 'Awaiting 3r...
Is there any way to automatically refresh a list in SOW every 5min ? instead of clicking the refresh button the system will refresh the list automatically every 5min in Service Operation Workspace?
Hi Team,Good Day! I have one requirement. I have one ui action re-open. when i click on the the additional comments in notes section should be highlighted or flashed. Like when we click on resolve, both resolved by and resolved w...
Hi, There are several categories of widgets in dashboards. Can understand the Reports, Content block, etc. What is the Favorite widget category and where is it configured? How do you add more items into the Favorite widget category? Is there some do...
Hi, I am trying to create a new change form it is showing an error for every updating the ticket.Can you please help on this how to solve this error. It will be helpful. Thanks in Advance!
