Hello everyone. I´m doing the ITSM Simulator, and I cannot validate this task:When a change request is created from a problem record, the problem record should automatically move to a Pending change state.1. Add the Problem State choice of 'Pending c...
Hi All, I want to know what is my current ITSM license and how to check it.If it is currently in ITSM Standard means how to upgrade to ITSM Pro or ITSM Enterprise Note: I want to check these details in my Company Demo instance so I can't check the...
ï was asked to modify a catalog task on flow designer. my requestor one some field to be mandatory on a specific task, but not in all how i can achieve this?
What is the preferred way of setting value for a field? All the below 3 lines works. Question - Which one to use where and WHY? why there are so many methods? Is there any difference between them? gr.setValue('description','test desc');ORgr.descripti...
Good Afternoon All, I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc. How do I modify thes...
Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...
So here's the situation... I am creating a Flow that will create a new catalog item request, populating data from a different task's Multi-Row Variable Set (MRVS) when that task is closed (trigger).The input value that I am retrieving in the Flow Des...
Hi I have scheduled script which deactivates user which has not been synched with LDAP over a period of time. However I have 2 Scheduled Data Imports. Main and parent. Scheduled script is checking if there is at least one record synchronized(as per a...
Hi Connections, Good Day! I need to create a report that is able to show how long an incident is with the team that resolves the Incident. Need to be able to report on time elapsed with the team that resolves the ticket rather than the overall time t...
Hi All, I have created a widget which displays list of applications as shown in the fig. So when I click on application, a pop up window should visible with the same application logo and name. Could some help me on how to achieve this?
Hi All, Is it possible to make the variable sets collapsable (expand/contract) on portal?(OOB it is only possible with the backend view) As an example, I have picked the 'Access' OOB catalog item and have created two variable sets, you can try this i...
Hi All,I have configured AI search for my portal. When I search something and click enter. I am able to see the navigation tabs with counts. But still its not displaying any results. What could be the reason, Can someone help.. Regards,Sri
Hi there, I am developing a new project in a custom table. The custom table has one child table to generate one task when state is "on hold".The thing is that this parent ticket can come back and forward in the states, after the child-task creation.I...
Hello, I have 2 child tasks created under a parent record. And two tasks are of two different “Type”s. Now I wan to get the state value of those two tasks.. how can I get that? based on the state values of those two tasks, I need to set field on pare...
Hello,I'm having trouble handling a list-type input in the Decision table.In the decision table, the "type" column receives a sys_id. This sys_id must be checked in the "check rules" of the flow design. Here is the script for this verification: try{ ...
