Create a problem record when current short description matches
Create a problem recordwhen current short description of an incident record matches to other incident records in the listusing scripting
Forum Posts
ServiceNow HRSD Fact-1
The most asked question 'what is ServiceNow HRSD? How it is helpful to employees'Let's assume if you had to chase HR for every HR service like payroll, medical benefits etc. How difficult it could be, ServiceNow HRSD is human resource service deliver...
Trigerring an email to ServiceNow
Hi, Currently we are working on fetching the particular email from ServiceNow.We have tried fetching through fix scripts and background scripts.But it was not triggering an email.Can anyone suggest some ideas or particular code to execute the above s...
Removing a UI action button from configurable agent workspace
Hi Everyone, recently i was moving from Classic HR agent workspace to configurable HR agent workspace and i noticed the UI action buttons are not available in 'Configurable HR agent workspace' so i went on the backend of a UI action button and clicke...
Resolved! I need to show a field message and it should be based on logged user time zone
Hi, I have a field called start time of incident that field type is date and time so I need to show a field message and mentioning the time zone in which user has to enter the time and it should be based on logged user time zone. For example:If I hav...
Resolved! Pass URL parameters - service portal
Hi, I've been using the following script (below) for years to pass URL parameters and just found out that it does not work in Service Portal. I've seen a few possible workarounds but none of them worked. Anyone have a good solution to getting this to...
How do the count the number of pages in the attached Word document in ritm in ServiceNow
Hello Experts, How do the count the number of pages in the attached Word document in ritm in ServiceNow.Also, store the subject contain the word in the RITM variable from attached word file Thanks
Resolved! I want to generate a pdf of selected records in a list?
Hi All,I want to generate a PDF of selected records in a list, when the user clicks on 'Generate PDF' UI action(List Choice),created by me.Is there a way I could do this.Thanks,Trinadh.Developer Community Service ManagementdvpChuck Tomasi's BlogPrade...
How to make Web API more secure?
Is there a possibility to make web API calls more secure?We want to make sure that the service account should not be misused.Note: We already have IP address access controls on place.
Critical : IRM Plugin installition stuck
to brief about the issue, we were installing IRM plugin in prod & at 60% it got stuck & with no progress further on installation run . the installation is stuck and some GRC Tables are affected .Any Ideas how to investigate in this ?
Default value of a timestamp table field down to milliseconds
Hello, how do i set the default value of a table field to be a timestamp accurate to the millisecond? It needs to be done directly in the Dictionary entries of the Columns related list, no business rules etc.. The field is of type Long, can I keep it...
Adding search filter condition in out of box widget
Hi All, I want to add search functionality with filter option in widget [Data table from Instance Definition] it's an out of box widget. So help me with the steps after cloning the widget.
I just want to know from which part of portal development the message is coming in this page
I want change the message content. So could any one help me how to navigate step by step process to edit this because i am getting duplicate name.Link of the portal is :https://companynamedev.service-now.com/ess?id=grc_irq_assessments
how can i copy any value to the work notes
Hi I want to insert one table number as reference to everyone. i am adding number to the work notes in the incident but i am unable to see anything in the worknotes. can i insert anything in the work notes by using script.i used "incident.work_notes ...
Difference between Postman and ServiceNow when sys_id is used. Why?
On the incident form, to populate the 'Assignment group' field, if I use the Name of the group in postman/rest API explorer, it works fine and udpate will happen. but the same operation will not work if I make use of Business rule like (current.assi...
