I have a custom-scoped application that inherits from the incident table. I've made some changes to the state and I realized that there is a business rule that automatically changes the state when we assign the ticket to someone. I have a requirement...
Hi, See this URL, the table name is "csdm_app_services" But if i search for that in the Tables module, then no results are show. but I use the context menu, configure > Table, then it shows me this: Which means, "csdm_app_services" is the same as ...
Hello everyone, I need to add a UI macro button next to a field in the Incident table in Service Operations Workspace. When users click on that button, a popup will open and display records in another table for users to select. Is there a way to achi...
Hello Team, we know we have oob pull connector for PRTG Integration with servicenow event managment and when we configure it it pulls the full data/events from PRTG and then process with event creation. But customer wants to send the events for the...
Hello All, I have create one inbound action and I have call event on it but I got following error. Please see the screenshot of my event, Notification and inbound action. Event: Inbound action: Notification: Can anyone please help me on this. T...
Servicenow⇒LINE WORKS integration is currently being implemented.The API on the LINE WORKS side has been upgraded to 2.0, so the linkage method needs to be changed.Token information is required to link with LINE WORKS, but it needs to be obtained usi...
I have a list field on an extended table in which I can select multiple choices. These were defined in that field's choice list. I added the field from the extended table to its parent table's layout as well. I see the field and see the option to sel...
Hello everyone,I have a requirement where I would need to get all incidents in an open state via RESTAPI.I'm trying to get it from the below curl API request, but it is giving all incidents curl -s -X GET -H "Content-Type:application/json" -H "Author...
Hello, we have a functionality where we create incidents from portal (functionality is similar to that of record producers but it is a customized one and it is to be noted that we copy data from certain fields and add the whole data in the descriptio...
"That's the coolness of ServiceNow Washington DC release."Let me introduce you all to the new feature "Time Limited User Roles". Now it's very easy to provide the temporary access to the users for specific time period to improve the efficiency of wor...
Hello,Is it possible to use a business rule to change a state on the form view? The business rule is working as intended on the list view, but not on the form itself. The script is written in a PDI.When the if statement is true, I want the state to c...
The code below needs to stop if one of the JSON Key pairs below has a null value. The actual var maps contains many JSON Key pairs. The system needs to know if a key pair is empty then to stop the program. This code is for Workflow and is being used ...
I've ran into an issue where the user profile widget for the service portal loads differently based on the user, some users get have fields like title and department missing even though those fields are populated for the user in the system. When I gi...
The ServiceNow YouTube video "Catalog Builder | Defining and configuring a pre-publish subflow".At time 2:47 of the video (https://www.youtube.com/watch?v=Vtv8LPnfwbM&t=167s) there is a "Generate Catalog Builder URL" option.This is a customisation, n...
Hi All,We have a requirement to stop form submission for all tickets if users selected InValid CIs. We have Affected CIs(cmdb_ci) field on task table and IT owner field on CIs.If IT owner field is empty in that case users should not be able to submit...
