I have a client script that hides multiple parts of a form. It's HR Case but I think my question is more universal. Right now I have a section that looks like g_form.hideRelatedList('REL:b65330019f22120047a2d126c42e70f2'); g_form.hideRelatedList('...
Hi There, I have a field call seperation date on my hr case table. I want the field to be highlighted in yellow if it was updated. I was thinking of writing the on load client script but the old value will not be available How do I compare new value ...
I have a custom choice-type field called "Ref" on the HR table. Additionally, there's a variable editor on the HR form containing several variables. My objective is that when a choice is selected from the "Ref" field and the form is saved or updated,...
I'm using OKTA Authentication to call API from ServiceNow.Refer to this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858462Everything went fine, but the problem is the token_id can only be used once. After the first call, ...
Hi, I have a requirement to integrate ServiceNow with SAP using RFC Calls, I’ve been doing some research and found some Integration Hub connectors for SAP ECC or SAM, but this is a custom application developed in ABAP. The question is if there’s a wa...
We are having an issue when some of the ci records are created in the CMDB_CI_NETWORK_ADAPTER tableDiscovery Not updating the IP Addresses properly. The Discovery source says SG-SCCM but they are not getting the IPs properly. Any Input would be help...
Hello, As I'm current going through the Now Learning for Developers I'm truly enjoying learning about ServiceNow. However, as a developer that has primarily worked with RPA development I curious as to how long it takes to really become proficient as...
Hi, I've scoured SN documentation and haven't been able to figure this out. I want to submit an Order Guide with a script by filling in the Parent variables of the order guide, but then also fill in the sub catalog form variables. I can't find any...
I am receiving a random security error when calling a Decision Table within a record producer. It doesn't seem to matter what user submits it or what details are submitted, even as a full admin. At the moment, the issue seems completely random. I hav...
Good day, someone with ITAM experience/exposure. I am trying to find a recommended deployment sequence for ITAM and answer the following questions if you can help me.What is the approach to roll out for HAM and SAM?Is there something like that that ...
I have a requirement to disable/remove the hyperlinks from a shared report PDF. I.e., I have a report of type=list. It is shared via "Schedule" and I do not want active hyperlinks in the PDF attached to the email. In the attached screenshot, the nume...
I have a use case in which agents belong to the groups in both the Case and Chat queues, but they need to be able to become available only for cases. I have tried making a custom presence state "Available for Chat" for the Chat queue, but if an agent...
Hello Experts,Example : I have created 13 fields in catalog item field 1 is Select CI (reference to cmdb_ci table)2,3,4,5,6,7,8,9,10,11,12,13 created fields same as cmdb_ci form (name,install status,assignment group ....etc)Created catalog client sc...
I have a requirement where I need to create tasks if email is received from a particular email address(Routed from a DL to ServiceNow). I can achieve that using the email.from method in Inbound actions. My doubt is how to check the 'from' address of ...
Hi Everyone,I wanted to add one email address to Watch list by scripting so it should reflect in the Incident.I want to retrieve the mail address via sys id of that email group.Can anyone help me with script include so that the mail address should be...