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Resolved! Query and log the number of incidents created in the past 3 days where the caller is ‘Joe Employee'

Hello ServiceNow community, I hope you're doing well.  I've been practicing in my own developer instance and have been working on a solution for the prompt: "Query for all incidents created in the past 3 days where the caller is ‘Joe Employee’…log a ...

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Need help regarding HTML editor type field

Hello Experts, Need one small help. Need : When we copy paste the different font family & font size  text in HTML type field , on html editor header it should automatically select the font & format of text when we put cursor on that area  like below ...

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Resolved! List collector

Hi, I have a list collector ref to customer_account. When I select records here in a new field it will populate the name-number of those records. Tried onchange client script not working in UI/Portal.The table is in Global scope and RP is another. I ...

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Rosy14 by Tera Guru
  • 661 Views
  • 5 replies
  • 3 helpfuls

How to import Users from Azure without importing groups?

How to import Users from Azure without importing groups?The docs link here - https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorialtalks 2 options and in both the options 'Groups' is mentione. I dont want to impor...

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Suggy by Giga Sage
  • 262 Views
  • 1 replies
  • 0 helpfuls

What is instant alter in ServiceNow ?

Hi,This morning I've received notification instance upgrade related to "Instant Alter" in ServiceNow, to be specific the upgrade related to ServiceNow support ticket KB1585328. I've searched for documents or posts related to this property "glide.db.i...

Resolved! How to read excel file in script?

Use Case:User will attach excel file on a form then a script will check the attached excel file's header if it has the correct headers or not.

ican by Tera Contributor
  • 474 Views
  • 2 replies
  • 0 helpfuls

Please help on Widget clone error.

HeeloI cloned the 'My Request' widget to include additional information. However, when attempting to replace the original 'My Request' (OOB) with the clone, I encountered the following error. Please assist. Thank you.  

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Display reference choices based on the logged-in user role.

Hello all,The reference variable field choice should be updated dependent on the logged-in user's role. However, my scripts below do not function. What might have gone wrong? Field reference qualifier:  javascript:new sn_hr_core.INQUtil().check...

tsoct by Tera Guru
  • 259 Views
  • 2 replies
  • 0 helpfuls

script include response return null

Hi All, I'd like to validate multiple fields, all of which must be unique. I handle the validation on Onsubmit event. Below are my settings on the client and backend.  I can't get things to function, and the response from the server side returned nul...

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chet shian by Tera Contributor
  • 596 Views
  • 10 replies
  • 0 helpfuls

Not able to get result from search box in topic page

Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...

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pandeyved by Tera Contributor
  • 594 Views
  • 2 replies
  • 0 helpfuls