Resolved! How to customize the export Excel UI Action?
hello,How to customize the export Excel button?I want to customize a UI Action to export Excel in the Incident List.thanks!
Forum Posts
Resolved! Tree picker not showing Groups with parent
The OOTB field assignment group in the incident field is not displaying the groups with parents present.I have provided the filter to show only show the groups with parents and nothing shows up in the tree picker, where as when i filter for groups wi...
Resolved! Attachment in inbound email does not get attached to the scoped app record
Working on a scoped app atm. Trying to add attachment to a record by replying the notification with attachments. The inbound email is added to the correct record, but the attachments are not. This reply should have an attachment but it is not added ...
Resolved! Help with JSON array
Hi Everyone, I am creating Scripted REST API to get data from JSON to Incident work notes. JSON payload : {"data": [{ "type" : "line", "Name" : "Ravi"},{ "type":"multiline", "Address" : "XYZ"},{ "type":"radioButton", "Gender":"Male",}]Can ...
Resolved! how to use ui action in service catalog
how to use ui action in service catalog.I am using record producer and I need to create a customized button and add some server side scripts.but I don't know how to do it.Btw, I know the way to create ui action in to a platform form.but when it come ...
Refresh list widget data on click of refresh button
Hi,1. I have created a list type custom widget which shows top 15 incidents created recently. It has a refresh button, once a user clicks on to it, the data should get refreshed(if any new incident is created that should come in the list).2. how we c...
Resolved! How to find - What has triggered the 'POST' API call in SNOW
Hi All, Is there any way ,where we can find out what has triggered the 'POST' call made from SNOW, I mean if it is triggered from script include or UI Action. Can we find it out. Please suggest if you any way. Thanks.
Resolved! flow activating or publishing when attached to decision table
Is there an issue with the flow designer when it has a decision tale in it? I setup a very simple decision table, 2 choices. If choice is "server" , show checklist "server". If choice is "switch", show checklist "switch". the decision table is set. I...
Event Queue record has proccessed but no email is getting triggered.
We have a requirement to send notification to certain users when an incident is created under particular CI. Earlier it has handled via process where it involves multiple custom tables and customizations. Now we are trying to optimize the process, As...
Resolved! Best approach for moving the cursor to next field.
I am trying to write a client side script for a catalog item that can move to the next field once populated with a value.So, more or less simulating pressing the tab key once the field is populated.I know the keycode for the tab key is 9. I have tri...
How to send notification when additional comments / work notes changes
Hi all,I have a requirement to send an email to assigned to when the user who is the reporter adds an additional comment through the portalAnd another requirement to send an email to the reporter when the assigned to sends work notesI have made this,...
olks,How to set permanent non editable filter in related List of Entity Form.
Hi Folks, Please help me how to apply permanent non editble filter in related list of Entity Form (sn_grc_profile). This permanenet filter should be applied on both Native and Workspace view. For Example, In Entity form we have one of related tab wit...
Resolved! Need help for one of script for Business rule
Hi I have below requirement. we have to calculate the difference between updated and created date .var start_time = new GlideDateTime(grTaskSla.getValue('start_time')); var end_time = new GlideDateTime(grTaskSla.getValue('end_time')); var duratio...
Unable to fetch the reference field value in catalog client script
I have a record producer with three reference variables say A,B and C. B and C fields are populated based on value of A. I'm using the new "Auto Populate" feature where I have put the dependent question as A for B and C.Created a client script "on c...
automatically adding users to group via business rule
Hello, I am trying to create a business rule that after a user record has been inserted or updated, that it looks for their job title and depending on that value, it then adds them to a particular group. Right now i just noticed that each time I upda...