How to restrict user to enter only specific vales in Service Catalog
How to restrict a user to enter only specific values like "(“/”, “/usr”, “/home”, “/boot”, “/boot/efi”, “/dev”, “/tmp”, “/var”, “/opt) in a single line text in a Catalog?
Forum Posts
Resolved! Populate reference field from list collector
Hi Team, I am working on portal end. I am trying to populate type field with my reference value when list collector "Parent" contains RITM type tickets. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '...
Facing Issue, while copy attachment from incident task to incidet.
Hi every one, I am have written a script as below and used it in before insert and update business rule, but i am facing issue with it.1.it is copying when i attach one time and the next time it is not copying.2..when i delete attachment in incident...
How do you use a script include in Flow Designer
Hey everyone, I am currently trying to call a script include in a script action as part of my flow. However, when I do this using the var foo = new ScriptInclude(); It gives me an error saying that the "ScriptInclude" is not defined. Is there a sp...
issue with SSO user on ServiceNow
I have set up an Azure AD integration with ServiceNow. So one AD acount and under that AD account, created a group and created a test user. main AD account and Test user under the group have different IDs, email. Through user provisioning, I am able ...
Need to know what is the impact on creating index on production
Hi, User is asking to create an index on sys_email table against target table sn_customerservice_bti_billing. If we create any index on production against above criteria what will be the impact?
Reg: Flow design need to do Date validations
Hello Team ,I have designed one flow design as per requirement and each condition i have Planned start and end date and each date need to handle validations for example validation 1: Planned Start Date = Same week as the Planned Start Date of the ...
Regular users cannot see the option to upload attachments
On UI builder custom page I added modal with possibility to add attachments to a data source:it works fine but when I impersonate another user option is gone:what may be the reason for that? Additionaly when there is already file non admin user can s...
How to add edit access to HR Template UI Page?
HiAccording to the docs, when you create an ACL with the UI Page name and appropriate role, system grants access to the UI Page.In my case, I created ACL with a role to enable editing HR Templates when user clicks on "Switch to New UI". This doesn't ...
Force to Updateset is OOB functionality
Hi All WE are seeing this Force to Update Set in Dev instance WE are not able to see in staging instance? 1. Is that OOB functionality?
Service Mapping
Is service mapping possible for other managed services like DataFactory , sage maker so i need a supported list of services in service now. Thanks in advance if anybody have the solution.
How to display message on form?
Hello TeamI would like to show message on top of the form, before submitting.My form is like this. I am new to ServiceNow please help me in this requirement.
retrieve attachment in binary format when user uploads attachment
This is my use case:when user attaches a file on a form, I need to send this file (in binary format) to a server using rest api.this file should not be saved in the sys_attachment and sys_attachment_doc table at all until I get a reply from the serve...
Resolved! Using Wish List for Order Guides
I am playing around with the Wish List feature as we have several inquires to develop a way to do a "save as draft" on some of our longer catalog item forms. I am able to get this to work for catalog items via the normal setup outlined in the Servic...
Changing the scope of a topic in Virtual Agent Designer
Hi All, There is a requirement to change the scope of already created topic/topic block from Global to new scope. Lets say that I need to change the scope of a topic 'Report an Issue' and if I do that by creating a duplicate topic in the new scope an...
