I have a requirement in service catalog that, while filling a catalog form "leave application", 1. on selecting a date from the field " from date" the system should search if there is any holiday in the cmn_schedule table(i.e weekend / national holi...
I got a requirement to show 'Resolution notes' under 'Compose' in workspace. When agent clicks 'Resolve' button 'Resolution notes' should be mandatory. I added 'Resolution notes' in same section of 'Comments' and 'Work notes'. 'Resolution notes' is a...
i have two modules that point to the same table, table A, two modules access this table with the type "New Record",on the form i have a field name incident type, types consist of Hardware and software. and i have a Hardware Module and Software module...
Hi,Of course, if the condition is only executed in the script, then the first line of code containing the IF condition will be always executed each time, but is that really a performance penalty for the business registry?.-----Lets say i use the Cond...
Hi All, At current we have a field "Cab Date" that uses date picker tool.But our requirement is like to convert that field to Drop down and should show the list of all upcoming Cab Meetings(meetings before the Planned start date).How can I achieve th...
Hi Team, In the list view We can't able see Dot walking for Email filed in Email Attachment table. For reference I have attached screenshotBut PDI I can able see Dot walking for Email filed in Email Attachment table.for reference I have attached scre...
Hello All,var gr = new GlideRecord('t_record');gr.addQuery('sys_created_on','>=',"2024-02-01");gr.addQuery('sys_created_on','<=',"2024-02-31");gr.addQuery('producer.sys_name','=',"sample");gr.query();var c=0;while(gr.next()){c++;}In dynamic content b...
Hi All, At current we have a field "Cab Date" that uses date picker tool.But our requirement is like to convert that field to Drop down and should show the list of all upcoming Cab Meetings(meetings before the Planned start date).How can I achieve th...
there is a requirement where i need to send if a condition returns true otherwise not, i had used gliderecord method and added email.addAddress , but is it is not working, is there any other way??
Hi Connections, Good Day! I'm looking for a design document for Snow Integration with Microsoft Sentinel for Security Incident Management, any draft design document or draft or any integration process (steps) document. We have to start this new integ...
Hello All,I have a requirement to set landing page to " CSM/FSM workspace" for users who have sn_customerservice_agent, sn_customerservice.consumer_agent. Currently when I create a user with these two roles assigned and If i impersonate that user the...
Iam having a survey link now i need to send the survey link to a catalog variable.The URL must be replaced with another text eg: (https:testdevvv.com replaced by demo name)If user clicked the demo then it must be redirected to the survey form
Hi Team,Is there a way to make 'Add to Time Sheet' only available for the current month not for any previous months. Users should not be able to add a time sheet for any previous months in Time Sheet Portal using 'Add to Time Sheet'.Please help me t...
Hi Team, I have created one widget which i'm mapping to standard ticket tab config.in that widget, i need to display the "current case number"in html link.like <p><a href="https://xyz.com(guid='',reference_number='<case_number>')" target="_blank">Pro...
