Resolved! Service portal variable not populating on the sctask/ritm
when I fill out the form on the service portal all the data populates on the ritm/sctask it is blank Thoughts?
Forum Posts
How to add the Report column in the subject of a scheduled Report
How to add the Report column in the subject of a scheduled Report ? For example - If I have a report with the column category is "software" another record category is "Hardware". Subject should be - CMT weekly report - software, Hardware Could you pl...
Resolved! Event Management: What is the best way to assign assignment group value from alert to incident?
Hi All, Can anyone suggest what is the best practice or way to set the assignment group value from alert in event management? Is there any OOB recommended suggestion we have from ServiceNow for this? Thank You! Regards,Ganesh
Resolved! Include other attributes for search of caller
Hello! I'm a somewhat new developer, and this was something I couldn't seem to find an answer for already. If my phrasing is off, please point me in the right direction. In the caller/requested for field, you start typing and the username and email a...
Issues converting LDAP Attribute field whenCreated to Date/Time format
Hello Guru's: I'm hoping someone can direct me to the correct issue resolution.I'm developing a Custom Table to Track our Service Account information.I've been tasked to get these records to sync with AD and add a couple of key attributes to the tabl...
Help with Walk-up Experience Style Sheet
I have been able to change the background colour of the queue screen on Walk-up Experience to white and the majority if the text to black using the walkUpPortal style sheet and adding this: to the bottom. However, the font sizes are now different so ...
Import set JSON missing attributes / field
Hi, I'm using import sets with a JSON file type.In the file, one of the attributes does not appear for all objects. In this example, fieldc attributes is missing from the 3rd object { "Report_Entry": [ { "fieldA": "ddddd", "fieldB": "cccc...
How to trigger script action from scheduled job using gs.eventQueueScheduled() [delay is 10 min]
Hi all,How to trigger script action from scheduled job using gs.eventQueueScheduled() where delay is 10 min. We have scheduled job which runs daily so 10 min after triggering the schedule job we want to create one record which we are doing through s...
ServiceNow's REST API
Seeking advice on querying and storing ServiceNow's REST API data in Power BI, especially with Change Data Capture (CDC) tools for incremental updates. Any recommendations or shared experiences? Also, any helpful links, articles, blogs, or GitHub rep...
Resolved! Generate Approval from the CIs sys_IDs
Hi All, I am looking for a script which can generate approval for the CIs sys id I populated in a field. refer snapshot below - In the get_sysids field I am populating the sys ids of all the CIs linked to a application service.Now I need to look it ...
ServiceNow Blog 04: What is Server-side scripting?
1) What is Server-side scriptingServer-side scripts are executed on server and database.Following are examples:Update the field when the record is inserted.Setting a value on a field when parent record is updated.Validate the role of logged in user.G...
How to pass value from client controller to server controller in portal widget ?
This is not working. Getting undefined in server scriptClient code api.controller = function($scope) { /* widget controller */ var c = this; this.show = function(i) { c.data.i = 'this is my short description'; c.se...
Resolved! Caller Field Auto-Population Issue
Hi, Here is a form that users need to fill out. Once the caller field is populated, the machine name and IP address fields should auto-populate, but its not happening. I'm not sure why. Any assistance would be appreciated. script include: getIPa...
ServiceNow Blog 03: Client side scripting
1) Ajax client scripting:The GlideAjax class enables a client script to call server-side code in a script include. To use GlideAjax in a client script, follow these general steps. Create a GlideAjax instance by calling the GlideAjax constructor. As t...
Resolved! Explaining an OOTB UI page
Hi there, Could someone please provide a line-by-line explanation for this code? I am new to jelly scripting and XML and am trying to recreate something similar for my requirements. HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" ...
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