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How to Hide Empty Variables of RITM and Task

Hi All, Service catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor,one of these challenges…making the variables read only, so that they can’t be modified after the initial submission throu...

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Community Alums by Community Alums  
  • 2798 Views
  • 3 replies
  • 1 helpfuls

Resolved! How can I view the size of the events queue

Occasionally, I'll run into situations where events are not being processed, and the cause is likely due to a buildup of events. However, I cannot figure out how to verify this. In older version, I could check System Diagnostics > Diagnostics Page an...

greg schrank by Tera Contributor
  • 1975 Views
  • 3 replies
  • 2 helpfuls

Resolved! Data Import Using Service Catalog

Hi All,I want to create a catalog item which will help to import the file to CMDB table.My thought is on submit of the the request trigger the data source and pass the attachment to it.But don't know how to achieve it.Please let me know if any sugges...

neethu4 by Giga Expert
  • 8511 Views
  • 25 replies
  • 21 helpfuls

Response Templates - Is scripting possible?

Hi folks, I have a task to set up a Response Template on a custom table we have which is extended from Task and the OOB "Responses" UI Action is appearing exactly as it should. My challenge is I am hoping to code some intelligence into the Response T...

Andrew_Shaw by Tera Contributor
  • 1549 Views
  • 2 replies
  • 2 helpfuls

Remediation Task Rules

Dear All,Could you please help me to understand the uses of three different sections (Conditions, Group By, and Assignment) of the Remediation Task Rules in simple language? I referred ServiceNow Docs and I am a bit confused and would greatly appreci...

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Ratan B by Tera Contributor
  • 1113 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add comments in approval widget in service portal?

i have added a text on the ootb approval widget on service portal ,how can i carry this value to record when approved or rejected     HTML code : Highlighted the code<div class="panel panel-{{::options.color}} b" ng-if="data.showApprovals"><div class...

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Send Notification on Due Date

 Hello Experts,I have written the following code, and I want to send notifications based on the due day. If the due date is 7, I want to send a notification 3 days before that. My code is working, but when the due date is 1, I need to send a notifica...

abhijee by Tera Contributor
  • 1738 Views
  • 3 replies
  • 1 helpfuls