I occasionally need to run a report for each user in a user group. Currently I do this in a script include, where I iterate through each user in the group and run a function that creates a record on the sysauto_report table, setting run_as and user_l...
I have a scheduled job that runs daily, checking for records in a table that need to be processed. The parameters are that the field "u_reminder_complete" is FALSE, and that the sys_created_on date is 30 days ago. This scheduled job works perfectly w...
When changing values on the list in SOW, a notification or alert stating the obvious appears at the top of the screen overlapping UI action buttons and effectively forcing the operator to acknowledge and dismiss this popup. Is there a way to disable ...
Hello,I have a topic that has the word "Access" in a static control (Virtual Agent). When I test the topic, it shows up as "access" (lowercase a). I checked sys_ui_message and the key is "access" and the message is "access". My question is: If I chan...
Hi All, How to exclude users from getting emails in email notifications?
Hi Developers, version: San deigowe have urgent requirement to customize the Service operation workspace (remove the incident SLAs component from Overview section) and I have followed the steps like copying the overview variant and trying to remove t...
can anyone say example for CI upgrade,downgrade,switch in CMDB other than docs website
Hi All,I I created a custom table Service Request (u_service_request) and need to clear some fields value when user reopens it the ticket. I am writing a business rule and need a help to write condition where I can check if the ticket is reopened. I ...
Is it possible to start with a UI Action on the sc_task form, use the GlideDialogWindow to gather information and save that information to the parent RITM? I have used the examples for creating a GlideDialogWindow so I have the popup box to collect t...
Hi Community, I have a variable named as 'Removed Members' (type-list collector) so when request gets submitted, it should remove users from that group.( it means to delete sys_user_grmember record where group is 'x' & user is 'y').Example:-Group: Gr...
Hello, Anyone knows if it is possible to check if a record with particular parameters already exists? In this flow i want to check if it already exists, if no to create one or if yes to create a record on another table.
Hi,We have a requirement to send an outbound email from servicenow whenever an entry is made in abc table in servicenow.The user is supposed to reply to that email with some values in body and based on that reply, we need to update that newly created...
How can I run a workflow as System admin,I know that there is an option to rub the flow as admin but where I can do it In workflow.if there is no option like, how can I pass by it.thank all
Hello all, I am testing a catalog item that generates a request for a laptop. When I manually test this item, after submitting the form, the record is saved in the Requests [sc_request] table successfully. However, when I recreate this process using ...
hello everyonei have a problem, i have a catalog item with inside it a Variable Set named Requestor Details which in turn contains a Reference type variable called user_name.always the item catalog has a variable of type List Collector called user_gr...
