I have a requirement where I need to create tasks if email is received from a particular email address(Routed from a DL to ServiceNow). I can achieve that using the email.from method in Inbound actions. My doubt is how to check the 'from' address of ...
Hi Everyone,I wanted to add one email address to Watch list by scripting so it should reflect in the Incident.I want to retrieve the mail address via sys id of that email group.Can anyone help me with script include so that the mail address should be...
User Approval still showing as 'Requested' even after Approval Group showing as Approved ? Hi Community Colleagues, We have a set up where we have Approval Group 1 and Approval Group 2, set up in Flow Designer, to handle Group Approvers. Each Approva...
Hello Everyone,can we create automatically problem record based on repetition of Incident CI using GENAI.could you please help with solution or artifacts.Thanks in advance,Sayan Ghosh
Hi All,We have a requirement to display knowledge articles from a specific category in the "Most Useful" service portal widget, I have cloned the OOB "Most Useful" widget but not sure where to add the filter for categories to display only the knowled...
Hi Team,I have a requirement where i need to call the script include from business rule ,Not wroking ,Please help me to get this issue resolved
We are in the process of migrating our ServiceNow instance to our new parent company that also uses ServiceNow. Migrating the data between OOB tables like sys_user_* and cmdb_* has been pretty easy to accomplish. Where we are not sure how to procee...
Hi,I have a requirement that multiple knowledge articles are not getting searchable in ServiceNow (knowledge>homepage) and Service Operation Workspace but those articles are appearing when we are searching it via Global search.Can it be due to some u...
Hi Team , I need to add cancel request button on the portal so that when a user click on it, it cancels the REQ Item and go to cancelled state. NOTE :- I have already seen so many community links , no links were worked out for me , Can any one pleas...
Hi I want to pass a value from Client to HTML. For that I passed from client to server then server to HTML. Showing undefined in ServerHTML: <a target="_new" href="{{c.data.dataURL}}.do?PDF"> <button> Test </button> </a> CS: var canvas = d...
Hello! I've read a couple of articles and posts regarding this situation but I havent been successful myself and was hoping someone could explain where I've gone wrong! Ask: We want to auto resolve Priority 2 and 3 incidents that have had the status...
Hello,I am trying to activate genai itsm plugin in pdi.somehow its not activated. Can anyone please guide me hereThanks in advance,Sayan Ghosh
Who can explain to me why the state "On Hold" on Portal is displayed in "Closed Requests" list?
Hello, everyone.I have two widgets, one that is just a button where when I click I activate a function that embeds another widget on the page that should behave like a modal.The problem is that it only works when I click on it once, if I close the mo...
Hi Having this error "Activity.Rules *** RULE FAILED with exception: table=sys_audit_relation, class=class com.glide.activity.rules.SysAuditRelationRule, method=convertToCachedEvent" What could be causing this error to popup and any recommended solu...
