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Resolved! Error with Appointment booking in FSM

In FSM on WO screen, there is UI action named Book Appointment, clicking it gives error as Your appointment cannot be scheduled. Reason: No valid application configuration found I have the configuration set to scripted. everything is OOB. what is wro...

Snehal13 by Kilo Sage
  • 2720 Views
  • 4 replies
  • 1 helpfuls

Understanding ApproverUtils

I am trying to understand the ApproverUtils script include "Utility to check if Approvers can read records they are approving. g_approval_form_request is set in the approval_summarizer_default UI Macro."  What would be the best way to allow approvers...

CJPeterson by Tera Expert
  • 1252 Views
  • 3 replies
  • 1 helpfuls

Getting value of the field instead of sys_id

I have a script where I do a GlideRecord query to the request table. Once I get the records, I am getting to the value of the opned by field. But since opened by is a reference field, it is returning sys_id. How can I get the displayed value ?Below i...

ravali6 by Giga Contributor
  • 26219 Views
  • 22 replies
  • 9 helpfuls

Predictive Intelligence Plugin Licence

Hello, I want to ask about 2 plugins: Predictive Intelligence for Contextual Search and Predictive Intelligence for knowledge Management. Are they need any extra license to be enabled? Do you know what's the use of them?Thank you!

Filling up percent score field based on checkboxes

I have 5 checkboxes (true/false) fields . if they are true the percent score field increases by 20% . 5 boxes leads to 100% and unchecking one reduces the percentage by 20%. Need the percent score to populate actual percentage based on the checkboxes...

Mouktik_B by Tera Contributor
  • 907 Views
  • 5 replies
  • 1 helpfuls

TMF621

Is TMF621 API available by default in ServiceNow and please share if any one has implemented it.basically we have to create the incident and incident task, lease suggest which tmf api should be used here . please suggest can we customized tmf api as ...

Create User from Email on Custom Table

I have a request from our Security GRC team to create a ticket from an email sent to our company's privacy email.  The privacy email comes from a form that is filled out on our company's external website. We would like to create a user on a custom ta...

KMNichols by Tera Contributor
  • 838 Views
  • 3 replies
  • 0 helpfuls

Teamviewer in Case record for CSM

Hi there, has anyone ever used Teamviewer to perform remote activities in the Case record? As per the explanation here, it should be available on Task-derived form. However, we are currently not using the Case table that is extended from the Task tab...

Why only admin can delete a TAG in HRSD

Hello There is a TAG functionality in HRSD module. Why admin can only delete this tag? This is "label" table.How to configure this and extend that TAG can be deleted by all users or specific user?Thx for advise.

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Don Dom by Tera Contributor
  • 500 Views
  • 3 replies
  • 1 helpfuls

Ui builder breadcrumbs

I am trying to create breadcrumbs in a UI builder, and I have encountered several issues. The first problem is that the last page is always highlighted prominently. I attempted a workaround by adding an extra page and then using "hidelabel" to remove...