Hi, Just wanna ask something about incident creation via Flow Designer I've used "Create Task" action for this with the following parameters. Action: Create TaskTable: Incident [incident]Field Values:Short description : "Test"Affected CI : Look Up Re...
Dear All, @Community Alums @Ankur Bawiskar I am seeking guidance on generating a refresh token through OAuth 2.0 but i am unsure about the configuration process, if anyone has the necessary knowledge, Could please advise me on the steps to follow? ...
Developers,I am seeking guidance on resolving an issue that is currently impeding progress. In my scope application, I have implemented a Business Rule that validates supplier matches and creates/updates records accordingly. However, I have encounter...
Hi,Is there a way to identify an ACL with respect to a catalog item? I have a catalog item, an ACl has been written on that catalog item. How do I know which ACL is it? Kindly help.RegardsSuman P.
When I open the record from a custom table, created on is visible under so that while referencing a table to the catalog item variable can't able to remove the created on column. Please find the attachments below. So please help me to remove the crea...
Hi All,What is the alternative or replacement for [code][/code] tag to convert HTML tag information into normal text.
I have created a UI action that calls an Email Client TemplateWhen I use the UI Action (button) the correct email is called however when I send it using the send button on the email popup the email does not send and the ticket does not get updated (E...
Hi All, I have a requirement in catalog item. there are some variables. Variables Name Type1) Previous Assistant - Reference(sys_user)2)New Assistant ...
Hi Team - I have the below script which returns the duration for performing certain activities. This duration is in milliseconds or full days. Example: If you convert milliseconds - 486000000 into hours you get 135 hours. If you divide 135 by 9, it g...
We've been given a requirement of automating a process that involves exporting all of the records within a table and exporting them as an Excel file to a folder within SharePoint. This will be used to backup any data that we have for our particular t...
Hi Experts,I am wondering if user having admin role but don't have sn_si.admin role still be able to see the response task details like number, assigned to and in the related list user is able to see Task SLA(editable),CI(editable),Affected user,secu...
Hi,I have the Reference field 'Parent' in my sc_req_item table. Why I dont have the option 'Open Record' and go to the current incident?
Currently when a request submitter is becoming inactive during the lifecycle of a request, the delivery confirmation process is not working. We would like to give the manager of the request submitter the possibility to approve or reject the request w...
Hi,I have a schedule job that suppose to send an email using event registry when some condition is met. The problem is that the email is being send but Im not getting the Incident Number in the subject. What am I doing wrong?
the id badge scanning is working without issue but seems that the option is missing for me i have logged in as admin and i have the permission to sn_badge.badge_admin not sure where is the missing permission .
