Hello -- I have created a widget on a page in service portal called "customer input". This widget calls "$sp.getWidget('widget-form')" in the server script which allows the fields to be displayed on the page. There is also a client script that runs o...
I want to use a reference-type ATF Variable to fill an input variable in an ATF Test step. The problem is: whenever I click the Expand button to use a field value from the reference record to populate the input variable, the picker list crashes and t...
Hi, Users are not able to see the worknotes with in the task. could you please suggest why its users are not able to see the work notes in tasks, as an admin i can see but for users worknotes not visiblethankssid
Hello, I recently read that "The HR Core Case [sn_hr_core_case] table is an extension of the Task table, but it is in its own application scope". Regarding reporting, I'd heard that it is typically best practice to run reports off the Task table giv...
I have an inbound email action that I want to update a task in ServiceNow. Instead of updating the task however, it is creating a new task. Here is the email body being sent to my ServiceNow instance: I would like to close this task. HRT0005632 My u...
Hello.. I'm working on the simplest GlideRecord query for a fix script and I'm not able to get the value of a field using .next() method. However, I am able to get the value using .get() method. See gr1 and gr2 below. Both scripts are doing the same ...
Hello Experts, My requirement is There is group called ABC group. In this group I want to check how many members are not authors for knowledge articles. We can check authors in this sn_km_mr_st_kb_knowledge table. we can find that users manually bu...
Client is a multilingual corporation with languages in English, French, Spanish, and Italian. While trying to diagnose an issue, we noticed a reference to a Catalog Item in a customized form. We also noticed the following code snippet:var cat_item_...
Hi experts,I'm facing a strange issue. my catalog item is stuck and I'm unable to cancel checkout, even thought I used the official SN solution for this issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996126 Has anyone ...
ServiceNow Version: London I need to remove the white space visible between the items on a new form I am creating. I simply created the variables and they seem to have spaced themselves out without reason. See below screenshot. Thanks in advance for...
Dear all, I created an action with one input variable:URL = https://de.wikipedia.org/static/images/project-logos/dewiki.png I created an output variable:MyImage = (type) Image (function execute(inputs, outputs) { var imageurl = inputs.URL; v...
I have one system property "change_request.autoclose.time" which states that Number of days (integer) after which Reviewed change request are automatically closed. Zero (0) disable this feature. How the Email script will be to use this in my email b...
Hi All, There is one requirement to Integrate Asset Explorer Manage Engine with Servicenow. Can anyone share more inputs on the same how can I able to perform the integration and another concern is how to perform the field mapping for Hardware Assets...
Hi, I am faced with a bit of an issue where an inactive ticket can have comments updated, state changes even though it remains inactive (uneditable in form view). tried playing around with BRs and not getting the desired results. Any suggestions?
Hi Team, once the request is submitted and task is assigned to user. The below mentioned functionality should be implemented: Created (OOB field - which is available in the instance) – Which displays Date and time when the task is opened. ...