Hello, I want to have some kind of interaction back and forth between the knowledge article creator and the approver before publishing the article.How do I achieve this in workflow OR is adding additional notes on the form an option so that author ge...
Hi everyone,I'm facing with a problem. Sometimes, I access a record, and it shows up with an old value.For example, a change request has been approved with the state is "Implement" but when I access it, it appears with the state "Assess".I have to re...
Hi everyone! Need your help in creating flow designer. What we need is to send email reminder for 7 days if the manager still has not been answer the survey. For example the manager received the survey email today but doesnt take the survey. Tomorrow...
Hi Team, In OOB RITM when additional comments changes notofication triggers for request.requested for and watchlist users. But currently notification is not triggering if request.requesed for is itil or admin users. Notification Name: Request ...
I'm used to creating endpoints that support multiple method types. For example, I would create an endpoint ./user for request method GET, POST and PUT. For GET methods, it would return the user. For POST method, it would create a user and for PUT ...
Hi Developers,We have a requirement to make comment field mandatory on knowledge articles when someone mark knowledge article as "Not Helpful" or "Rated as 3 or below" or "Flagged".I have reviewed some documents and came to know all these buttons vis...
With ServiceNow REST API, its URLs' subdomain contains instanceId: https://{instanceId}.service-now.com/api/now/table/{tableName} Since I only have a developer instance account, GET https://dev105877.service-now.com/api/now/table/{tableName} Does s...
Hello All, I am working on a catalog item that I need assistance with the a client script. The form has four fields where the values are Yes/No. I need to validate that are values are Yes before the form can be submitted. I think the best method is a...
Hi,How do I make a reference variable list show in alphabetical order by default?I'm assuming this is a variable attribute but i don;t know what attribute to use.Thanks in advance!
We are building out our Categories/Subcategories and have a few scenarios to were a software (Subcategory) has multiple uses and is part of two Categories. Would this create an issue in the future? possibly reporting? I was able to bring up the Dic...
I have a requirement to add a user created knowledge template to the Article Template Selector. This should open a new knowledge article and apply the template. How do I automatically apply the template to the new record, and build the new target URL...
Hi,I'm trying to set 3 target fields on the Computer class which are all of type date via the SNOW transform maps. When the source data is transformed I was getting the error 'Unable to format 2028-11-10 using format string dd-MMM-yyyy for field u_re...
Hi Community! I am struggling to calculate business elapsed time in Taksa. Requirement: some records are not updated with stop time, and we are trying to calculate business elapsed duration with start time and adding that time to stop time.can someon...
Hi All, I have an archive rule to archive a records in a table along with the related lists. Using Archive rule archiving is working fine. Records are removed from the base tables and moved to archive tables. Iam also able to restore the archived rec...
Hi, I am doing AWS integration through service catalog. Once the AWS catalog is submitted. All the variables will share to client side through flow designer. (Using API to connect). This is working as expected. Now we needs to get the information fro...
