Resolved! Workspace conflicts change request
How the conflicts in workspace will look like in the back<-in the back<-workspace dont show nothing from layout is the same in the back and workspace please help
Forum Posts
Resolved! How to enable/add Add or Edit button on Service operations workspace for problem record
Hi all,I have a requirement to enable linking of KB article from Problems > On the native UI > SOW view I have added that through the list control and "Edit" is visible and able to link KB to Problem on the related list from there, however > same rec...
A field in change form, when i paste excel data in it, the dialog box color appear like this ?
I have a field in change form, whenever i paste data from excel in it, it shows this dialog box, with blue button, and text not visible. From where can i change this?
When a user submits a Service Request it opens up the RITM record, not the REQ record ?
Hi All, I have a urgent requirement Regrading Service portal, When a user submits a Service Request it opens up the RITM record, not the REQ record When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.I would...
Call sn_pdfgeneratorutils.PDFGenerationAPI in UI action
Hi All,I want to generate pdf from custom table fields I am using sn_pdfgeneratorutils.PDFGenerationAPI and I am working on the scoped application.I tested sample code from docs in a fixed script, and it worked fine but when I try to use it in UI act...
How to disable My Case Tasks menu?
Hi Team,Hope you are doing good. I need your help in following issue.How do I disable My Case Tasks option from "My list filters" widget?
Resolved! How to add a PDF form link on the Catalog item on Service Portal
Can help me @Vasantharajan N @shloke04 Need to add a PDF form link on the Catalog item on Service Portal. As when the user select a option from drop down list a PDF form link should get populate. Once User click on the link then PDF form should get ...
Button in email notification
Hello,I have a notification which has content as below: Ask is to create a button in red color with text as 'start survey' on the button. And once a user clicks on the link it will redirect to the survey page. As of now the word 'Customer Satisfacti...
Resolved! Task
Requirement is:In incident form, when priority changes to 1-critical, the description should set to "this is a critical incident".
Microsoft Viva Connections card with ServiceNow
Hi,We are looking for integration between Microsoft Viva Connections card and ServiceNow.The requirement is like, users can either report an new ServiceNow Incident or check on the status of their opened ServiceNow Incident via a MS Viva Connections ...
Can we bring Add Attachment on Order Guide on the first page
OOb we have Add Attachment on the second page of the Order guide i.e"Choose Option"I want this on the First Page of Order guide i.e Describe Needs
Resolved! A problem about the data in sys_history_line table and sys_audit table
Hi all,I exported CSV file from the sys_audit table this morning. But finding that when some requests were created, there were no records in the file, which should have been like this: from oldvalue-null to newvalue-1. However, when the requests beco...
Auto population of fields
Hi community,So I have a requirement I need a client script for my variable set which has few variables the first variable is "is_this_request_for_you" which is yes/no type. By default it is yes and that time the requested_for variable is not seen bu...
Outbound HTTP Log
Hi all, I want response body and response headers when log level is Basic in sys_outbound_http_log table record.thanks in Advance .
Resolved! how to close the ritm once the sctask is opened via workflow?
how to close the ritm once the sctask is opened via workflow? we will be working on the sctask and close the sctask but the ritm is still open.
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