Hi All, Most recent discovery field in the cmdb_ci_computer is showing tomorrow's date in the display value, but if I see the xml it shows that its discovered today.For eg: in the UI it shows as below Most recent discovery - 03-12-2023 04:36:43, but...
Hi All, I have one requirement on virtual agent, whenever user is not satisfied with the chatbot response, we have to create the new query, So bot will give options to the user as chat with support/helpdesk team, Whenever user hit the chat with suppo...
Hi All, The Multi-Row variable set values getting truncated in Agent Workspace but its showing properly in the RITM, how to fix this .?i want visible all values in Agent Workspace without truncated Agent Workspace RITM
Good day! Does anyone have experience using Teams integration? I want to send a hyperlink of the case record to Teams using Flow and apparently even if I explicitly insert a link, when sent to Teams the hyperlink is empty.when inspected there is no l...
We have integrated with a third part tool where the query push the data to Servicenow. The query has been mapped with import set table. The data comes to to import set table and via transform map, it pushes the data to target table with serial number...
I have a Workorder/Work order template that automatically creates 5 task when selected. I would like for wen these 5 task are created for it to automatically assign specific users that i have to chosen, to the task. How do we make this possible.
I have a UI View record that has a form section no longer needed. Rather than deleting it or using a UI Policy to restrict it on the form is there another way to remove it or turn it off (deactivate).Thanks
Hi all, The updated field date is not change after sending an email from incident .it's difficult to see when the incident was actually last updated. See example below:I created an incident it shows a date/time in the activity log of 2023-12-05 09:...
Hello All,I was just wondering if there are any ways to create 2 RITMs (under the same REQ) with duplicated variables in them by just submitting one Catalog Item? I have tried to duplicating RITMs by using flow designer but there wasn't a way to dupl...
Please consider below 3 scenario and confirm the correct Closure Process. When Request is Closed ,RITM and SCTask should be closed?When SC Task is Closed ,RITM and Request should be closed?When RITM is Closed, Request and SCTask should be closed?
In the below widget when user click the reject button we have to show the pop up asking reason for cancellation and it should be copied to request's work notes The widget name is approval info
I am trying to publish the records that are in the review stage using a background script. Below is the script. Please suggest. With this script, articles that are in the draft stage are getting published, but records that are in the review stage are...
Hello all, I am trying to override the "initialize" method in an OOTB script include but I'm not sure how to how to do this. For example, I'm trying to change the "EMPLOYEE_TAXONOMY" variable in the "EmployeeTaxonomyUtilSNC" script include below: var...
Hi Community.I have configured an email account (outlook.office365.com) with oauth 2.0, we configure the profile with the article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072.We use this profile in other email accoun...
Hello, Complete novice here with a ridiculously short time to make something remotely tangible for testing, so apologies for the noddy level....... Is it possible to connect external apps to a Developer instance to make API calls etc.? I have a SOAR ...
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