Hi All, Is there a way I can define in the Flow designer, to display the variable names and filled in values on the RITM Description field for the catalog item being requested I created a RITM Update record action in the flow to update the Descriptio...
Hi, all! I trie to change the colors that are shown in UI16. I configured the colors by using HEX code.I could change the logo image. But my color change was not reflected to UI.I clicked save in basic configuration UI16, and reloaded the page. But t...
To revert back to OOTB an ServiceNow Application you need to:Uninstall and uncheck “Retain tables and data” Type in uninstallIt will give you an error at the endDon’t worry, go back to the plugin and select Remove Tables and DataNow you can install i...
Hi All, What is exactly sys_complex_object with sys_id in update set , when we create a flow. Is this neccessary in update set. What happens if we move the update set with target name flow and not the complex object. Will the flow and its action move...
I have a requirement for the user to supply a numeric value in a record producer. The target table has an Integer column named quantity_affected.So I tried what is suggested here:1. Added a ui macro called numeric_input:<?xml version="1.0" encoding="...
Hi All,We have recently completed Utah upgrade in our development instance. And after upgrade , the itil user are not able to create Incident, Change and problem from backend. We have checked the ACL, and found that there is one ACL(*. --> providing...
Hello everyone! I have a question about apply template on Agent Workspace.I'm using Utah version instance.The '<' (The greater than), '>' (The less than) symbols when I apply template it will change to "<" ">". Is there any solution for this ...
Hello, Using Flow Designer, I'm trying to update the work notes field of an Alert with the response body from a REST step. This is fine, but the resulting work note ignores escape characters, specifically "\n". Is there a reason this could be happeni...
Hi, I am new here, I hope this is the correct place to ask this question. I am trying to configure a catalog item. There are some DATE variables as part of a variable set displayed on the catalog item. I need to implement logic, that will check, for ...
Hi,I am trying to run a glide record onto the sys_journal_field table to get the last 2 results. I then need to see if they are comments or work notes and post them into the correct field across an API. I have run into some issues with my script, I c...
I getting error that "The page you are looking for could not be found" while clicking on Guided tour design --- create tour This issue occurring post upgradation from san Diego to tokyo virsioncould you please help me to find root cause of this 1) o...
Hi,When I tried to submit a form which checks for the serviceability for the user, it basically uses REST API to check the serviceability of the user. Lately it was working fine but now it is throwing HTTP Error code as 400.When I replicate the proce...
Hi all, How i can check reference field value inside if condition in flow designer. Please check the below screenshot attachedI have this company field on service catalog which is reference field.I have to proceed flow only for particular company onl...
Hello, We have a custom field users and also we have new email address. If we enter any external email address and if we select any users in watch list need to send notification and add these users as ''CC'' in email notification.I have written below...
I want to query sys_db_object .. where the name starts with cmdb