Hide the Response Template in Contextual Side Bar
Hi, I would need to hide the "Response Template" from the Contextual Side Bar in "Agent Workspace for HR Case Management" Workspace. Any guidance on this is appreciated.
Forum Posts
Error in addEncodedQuery: GlideTime - unparseable date: invalid function
I'm trying to run a simple background script which counts number of record in incident table which is created yesterday.var gr = new GlideRecord('incident'); var myQuery = "sys_created_onONYesterday@javascript:gs.beginningOfYesterday()@javascri...
Email is creating two incidents for the same issue
Hello,I've come across an issue where an incident that is generated from a specific email address, it will create two incidents (different numbers) with the same short description. I did create an inbound action to be auto-categorized whenever an inc...
Resolved! Can we configure default columns in a Database view?
Hello ServiceNow community, I have a visualization using a database view in the Platform Analytics Workspace. I want to configure default columns on the database view so that when a user clicks on the visualization it opens predefined columns. Is it ...
Capturing email address of users in a List field
We have a list field on our Account table called 'Incident Contact'. Multiple users/contacts from the Account can be added to this field. So, some Accounts can have one contact and some Accounts can have multiple contacts in this field. These contact...
Create New Incident from URL with prefilled form Fields
Hello. I am very new to using ServiceNow and we are looking for a way to create a new incident with some prefilled information located in the Summary and description fields.I have the starting url that needs to be added to:https://xxxx.service-now....
Please help with setting List Collector Default Value based on other text field
Hello,Could someone please help on setting List Collector Default Value based on other text field?When form load, we need the populate the List Collector with the value in Current Manger field. Here is my currently configure, but this did not work. ...
Resolved! Subflow code snippet is not working in script include
Hi Guys, Looks like I am missing something. I have a simple subflow that I am calling from a script include and it's not working. Client Script:function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { r...
Populating related list through IRE API
I am trying to figure out how to populate a related list at the same time I insert two CIs via the IRE API. In my case, I am trying to list installed software (software) in the out-of-box "Software Installed" related list of a Windows Server (cmdb_ci...
How to display the change cards like Normal, Standard only to a specific group
I have created New Change Models for a different group mimicking the Regular Change Models like Normal,Standard,Emergency etc with some modifications. I have a requirement where I need to display the Newly Created Change Model Cards to be available ...
Resolved! how to set time to wait for in flow designer using data pill picker?
Hi Community, I have a requirement to wait for some duration of time, e.g 4 hours. but this 4 I am using in a property, and I want to pause my flow using this property for 4 hours. for that, I want to use wait for action but don't know how to set tha...
Resolved! How do you update the shopping cart price based on quantity?
I have a catalog item for storage that needs to update the price based on what kind of storage and how much they are requesting. If they choose one type of storage, it's .40 cents per GB / 12 per month (which when selected it does populate the shop...
Resolved! Help needed with Reference qual - javascript:"roles="+SNC.PPMConfig.getProjectRole('manager', current.getTableName())
Hi Community, I need to amend the qualifier for the project_manager field from pm_project form and I don't know where on the platform I need to go to change it -> What element on the platform does this script call out? I am aware the role it's calli...
On Call Escalation policy and contact preferences
We have a default escalation policy for all of our groups that is different from the OOB escalation policy. Is there a way to import this to each group so as not to have to manually create each one. We also want a default contact preference. We do...
How to call a Flow from a Workflow?
I've seen several posts that show how to call a Workflow from a Flow, but I need to do it the other way around - call the Flow from the Workflow. I know I need a Run Script but that's all I know. I have several complicated workflows that are initiat...
