Creation of VTB
Can we create a Visual Task Board using Knowledge table, and to show draft articles for IT Category.
Forum Posts
Resolved! Need to delete computer objects from CMDB but not server objects
Hi folks, We have been running an import set that pulls computer objects from SCCM into our CMDB. I have been tasked with deleting all of these objects but the caveat is that I CANNOT touch any server objects (these would be any objects that were no...
Resolved! Is there a way to report on audits in a way that is efficient (or a way to report on user actions in regards to incidents)?
My goal is to be able to come up with an incident report for each user where I can see incidents that they have modified in the last 48 hours. Problem is with the current incident fields this doesn't seem possible. You can search on an updated la...
Service Portal Stage Information on Ticket Details
Looking to implement "Assigned to" information on the stage block of ticket details to says "Fulfillment assigned to John Smith" , Anyone has tried this? Currently it does not show who the task is assigned to for follows up etc.
Resolved! Workflow can no longer update sys_user_group manager field
Hello,I have a weird issue suddenly. Scenario, I have a workflow that goes to AD, updates the group manager and then, a script activity that updates the group manager field in ServiceNow - these are not type security group. This was created years ago...
Resolved! My PDI needs to be retired for a technical issue that I am not aware of? Random Technical Issue PDI
Good day! I received this email from the ServiceNow Developer Program about my PDI. My PDI is vital for me and everything in it that I have worked so hard to do, and I do not want to lose it. I am not sure why it says that I have technical issues. Wh...
Resolved! How to onboard a new instance , steps ?
hello All, We are onboarding 2 new ServiceNow instances. I see them in HI portal , how to get access to them so that my development team can clone it and configure it for SSO.
Default view configuration
Hi Community, I have below requirement - Default Field Configuration for Serial Number and Asset Tag in ServiceNow ViewsWhen navigating to any view within ServiceNow (e.g., List Layouts)The Serial Number and Asset Tag fields should be automatically ...
Resolved! Hide comments section using UI Policy
Hi, I need to hide Comments and Worknotes section in the HR Agent Workspace on HR case form.I can do this using UI Policy and only apply it to the workspace view.My question is whether I need to use the 'Reverse if false' checkbox and use a script 'E...
Sort Employee center Catalog item in alphabetical order
i want to sort Catalog items in alphabetical order!!
How to get value of multiple choice types value gs.getpriority() method.
Does anyone have any idea of how to fetch different choices in a property of type 'choice_list'? For example : the property 'change.conflict.modet' has two key value choices (Basic=basic, Advanced=advanced) and the default value is advance. So, if I ...
Resolved! Migrate my test users and servicedesk test incidents
My PDI is getting retired due to technical issues and I'm to release it.How do I backup mytest usersservicedesk test incidentsfake business servicesfake CIsthen Restore them to my new PDI? Everything I find is very vague. I'm on Tokyo Release at the ...
How to create multiple incidents through inbound with multiple recepients?
Hi all, We have 5 emails from different regions.assist@reg1.com - Assistreg1 groupassist@reg2.com - Assistreg2 groupassist@reg3.com - Assistreg3 groupassist@reg4.com - Assistreg4groupassist@reg5.com - Assistreg5 groupFor all these mailboxes, we have ...
Please release your developer instance error
Hi Team, I got mail the below mail today. Please release your developer instance. Currently my instance is on Tokyo release. Does this issue resolves when I upgrade my instance. Please suggest. Any other option I can do from Retire of my developer in...
Developer instance release email
This morning (Jan 10 - 2024), I received an email from developer instance support that said: "Dear Service Now Developer,Please save your work and release the current instance by the end of next week. The instance has technical issues and must be ret...
