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Why do I get denied access to Flow Designer execution?

When I open More Options | Executions and try to view the execution history I get an exception. It says There was an error loading the execution details for this flow context.Exception while executing request: User doesn't have permission to view the...

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Walk-up appointment assignment

After some assistance, I am really struggling to identify how assignment works for walkup appointment records (WUA), I can select assignment and see a random list of names but I cant see that they all belong to the same group or have a specific permi...

jackhobbs by Tera Contributor
  • 922 Views
  • 1 replies
  • 0 helpfuls

Resolved! Summing metric instance durations

I have a custom duration field set up on my case table and I want to grab & sum all of the metric_instance records for that case when it is in the "Ready" or "Work in Progress" statuses. I'm able to GR query metric_instance for the correct record, bu...

jcmings by ServiceNow Employee
  • 2708 Views
  • 4 replies
  • 5 helpfuls

Service mapping discovered CI

Hello Everyone, Hope you all doing good. I am having some issues with service mapping. I have created a service map in which two entry points are defined. My service map should discover 7 CI's but currently it is mapping only two CI's in service map....

Simran6 by Kilo Guru
  • 2047 Views
  • 3 replies
  • 0 helpfuls

Resolved! Copy attachment from Request form to SC task form

Hi all, i have the task that if i attached one file in request form in catalog item , that same attachment will automatically reflected in SC task from & i have wrote the after business rule  in request from  but it's not work . kindly guide me Busin...

suresh1995 by Tera Contributor
  • 1642 Views
  • 6 replies
  • 1 helpfuls

sp-date-picker format

Hello Everyone! I am using sp-date-picker, the default format is YYYY-MM-DD but I want to have the DD/MM/YYYY format. I did not find any solution regarding this. Could anyone please help me?@jesseadams @adevezin ThanksSrinivas

Srinivas_S by Tera Contributor
  • 2058 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add attachment to a catalog form as a link.

Hi,I have a requirement to attach an excel spreadsheet as a link in the catalog form. When I download the spreadsheet and attached as a link in the form, every time when a user click the link it ask access permission from my end as the url of the lin...

saran raj by Tera Contributor
  • 1289 Views
  • 1 replies
  • 1 helpfuls

Resolved! getBooleanValue is not returning correct value

I created a Variable set with a reference type variable.The variable New Approver (new_approver) is hidden and i want to set it mandatory and visible in RITM and SCTASK form when the flow detected that the approver is not active anymore.but i cannot ...

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Al-JhonV by Kilo Sage
  • 1401 Views
  • 4 replies
  • 2 helpfuls