Hi All,I am required to cancel some redundant flows in waiting stage in flow designer using a script but when i run the script in background I can see some records being deleted namely -sys_json_chunk andsys_flow_rw_actionJust wanted to confirm wheth...
Hi, For hr cases, we have ola defined for 2 Business days for each assignment group. What is the best practice when a case is reopened? Should a new ola for 2 business days for that assignment group be created, or should it resume from where it was p...
Hi All,We have the below script include as follows var CheckDevProdCIenv_WF = Class.create(); CheckDevProdCIenv_WF.prototype = Object.extendsObject(AbstractAjaxProcessor, { getCI: function(getAppname) { ////var getAppname = this.getParameter('sy...
Hello smart people,Two questions about the magical "Verify ServiceNow Certification" page, which may be found here:https://partnerportal.service-now.com/partnerhome?id=verify_certificate And which looks like this: Question 1) My certifications seem...
I'm trying to copy cause notes and fix notes to close notes on the problem record when the state changes to resolve. cause notes and fix notes both are HTML-type fields, and close notes is a String-type field. if you add any special characters in ei...
So we have a custom table called New HiresWe are basically creating a workspace for our HR team and IT group to align.Right now HR works out of excel, and its driving me bonkers when I need to reconcile against IT records. In the new table I have a f...
I'm running a Flow with multiple subflows, and when it attempts to hit the 2nd record in a List Collector via For Each action it fails due to this error: Flow Designer: Failed to parse integer from action status code:I have used the exact same funct...
Hi Team, I want to get a total count from a table example: alm_stockroom in the run server side script and then display in output so that I can use it in my next step example assert step to validate the count. Is it possible? Here when I am adding as...
we have to assign a catalog task to 'abc' group, if hardware asset assign to user has model category as 'Rugged Device'. And if its not rugged device the result will be no.so we have written a script in IF activity in workflow, but it is not working ...
I have requirement where I need to give an ability for end users to select only 3 Saturdays in each quarter(1 in each month) for rotationals shift? I am not sure how can i achieve this using Date field type or any other field type?
Hi, I have record producer and I need to add HR task when I'm submitting request. When I'm submitting request and I have selected A options for one field from backend then it is not creating HR task and when I'm submitting request and I have selecte...
On incident form, there is ACL which is restricting write access for a role and there is another ACL which allows user with same role to write. Which ACL will work, will the user with that role able to write or not.
On base case table Agent assist display correctly but on case type table Agent assist is not displayed.1) Agent assist displayed on OOB Base case table - properly2) On case type table (Driver Case type ) not displayed.
Hi all, I am working on advanced risk, and had configured an object based Risk Assessment Methodology.I am not sure on how to trigger the object assessment and configuring any object assessment in Risk Workspace. While searching on servicenow docs, w...
Hi, I'm currently working my way through the nowlearning platform and I'm having trouble waking my simulator instance. After clicking the wake my instance button and waiting for the instance status to indicate that it's running, I try to open the ins...
