Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Inbound Action not creating Incident

Hello Community!Posting a question after a long time. I'm working on a requirement: an Incident Should be created after a new email subject starting with 'ISG/Support' is received on the instance. Preview of Received Email: (Pleas refer to the attach...

EZServiceNow_1-1702719852405.png EZServiceNow_2-1702720851795.png
Community Alums by Community Alums  
  • 1200 Views
  • 3 replies
  • 2 helpfuls

How to add dynamic Encoded query in below script

Hi All,please help me with below requirementI am create fix script and I want to add dynamic query in the encoded query please let me how how to add I have written the script below.var serNum = 1;var ab = new GlideRecord('x_upl2_mx_digitize_experimen...

keval3 by Tera Contributor
  • 745 Views
  • 1 replies
  • 0 helpfuls

Need help in formatting the date in service now action

Problem Statement: In the output of there are lots of segments of field which contains Date type field which needs to be formatted.Challenge: I have done the formatting but in the output there are lots of segments of field and that field may be in re...

Vrashikesh by Giga Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

Resolved! Question on Scheduled Job

Hi,I have a scenario where if the incidents are in onHold State and Assigned to is empty even though the incidents opened a week ago. I am making the state of those incidents resolved. I have completed the script, but there is an issue. The incidents...

1.png 2.png 3.png
Community Alums by Community Alums  
  • 993 Views
  • 11 replies
  • 4 helpfuls

Widget

Hello,We have requirement to create 'Get Feedback' button on MyServicePortal."We want to have a 'Get Feedback' on MyServicePortal where users can enter their feedback or experience of using Portal. You can leverage a Service now store application nam...

Show article based on user language via Link

I have sent japanese language article link to customer but the customer prefered language is english. I want to redirect the link to english language which is the parent article of all other translated language articles.  

Kavithan A1 by Tera Contributor
  • 456 Views
  • 3 replies
  • 0 helpfuls

Call the rest message after 5 minutes

Hi, I have a script which call the rest message and triggers the payload for incident number and short description. I have a requirement to call the rest message at an interval of 5 minutes for three time in case i do not get a response  as 200 succe...

tanz by Tera Expert
  • 436 Views
  • 1 replies
  • 0 helpfuls

Sending Reports to MS Teams

Hi, I am trying to send a scheduled report to a Teams channel. In the email address, I gave the email id of the teams channel but I am not receiving it. The mail logs show that it has been sent but I am not able to receive it. The report type is 'Emb...

Kevin Paul by Giga Guru
  • 819 Views
  • 2 replies
  • 1 helpfuls

How to solve internal server error in flow?

Scenario: I have created on Action and it's working fine but for testing purpose i have added that Action in flow and then i am not able to save the flow and it's showing below error, any idea how to solve this?@Ankur Bawiskar   

vishaljaiswal_0-1702446961741.png vishaljaiswal_1-1702446984415.png vishaljaiswal_2-1702447061043.png

Redundant Knowledge articles in AI search results

While performing AI search for Knowledge base based on some random keywords (eg email,Microsoft etc.) its giving search results for those articles which are not even part of the respected portals. So in short I only want those articles whose knowldge...

Community Alums by Community Alums  
  • 683 Views
  • 4 replies
  • 2 helpfuls