Hi All, I have requirement to build a report which shows No. of RITM tickets Created in a month per Catalog Item ( I have catalog item 4 as a filter ) and per configuration item ( Also i have 4 configuration item as a filter). I tried using Normal re...
I have a flow which includes an approval action. The approval record is subsequently re-assigned to a different approver and set to 'approved'. The flow is then stalled - still waiting for the approval. All works as intended if the approval is no...
Hello All,I have a requirement to add attachment to multiple selected records from the list view.We have records that we want to add attachment to. We want to do this through list view be selecting several records and add the attachment to the at the...
Hi,I have a requirement to email reports to the requestor. I have a custom table table in which the requestor can select the report name, type, frequency etc., upon clicking save on this (custom table form) a record will be created in Sysauto_scrip...
Hi All,Kindly, help with your inputs for below requirements. Catalog Item Variables: 1. Groups 2. Modules: Aa and Bb (only 2 choices) This is creating a record on Table: (Table Name = Demo) Field on a Table:1. Module (Reference) Condition: Once 'Aa...
Hello Community! Notification should trigger to watch list, when any user aside from business user is added to the Watchlist of the ticket.[ Any user aside from business user is added to the Watchlist of the ticket,When, the Process State of a ticket...
Report to provide the efforts spent by each group on an incident /task. Report shouldn't print the groups which haven't workedEx. I am working for Service Desk and executing this reportI should get all the tickets in which Service Desk spent some ti...
Helo,Is it possible to create one request and after it is submitted that give rise to 2 or more RITMs which each follow their own workflow? Shopping cart is an option I know and also Like the way order guide works, but without having to create an ord...
Hi Team, I have a scenario where the user will provide me a short description of the incident, a short description of the incident task, short description of patch task and CI. I have to create multiple records in the system. Incident - Parent record...
Hi all,I want to create a custom pagination on my custom service portal page. I have checked various sources on angular directive but it is not working for me. I want to implement like below.Thanks
We are considering using source control integration for our scoped applications, but there appears to be some idiosyncrasies and were wondering how others deal with them. First off, we have one development instance with multiple developers. I have al...
Hi Folks, I have an inbound action that updates the case record with customer's reply and unblocks the case. But the script runs as the customer, so if customer is not having write record to case record , the inbound action wont run . the customers d...
How can I create the button 'Action' also in the RITM page in the portal?
Hi, I have created a custom table and using a form widget (cloned and customized as per my need ) to display the form for that table in a service portal page. The problem is , the portal users are mainly users with snc_external role and the form fi...
Dear Team,I created a custom service catalog named 'My Service Catalog' and mapped it under the Service portal (as shown below screenshot) to display its category (General Items) and associated cat items (see screenshot highlighted part) in the Servi...
