In this scenario a incident was raised and then assigned to a group named ABC then was assigned to a user but later the Assignment group was again changed named DEF. So now the SLA timer has calculated both timer of ABC and DEF and sent a breach noti...
Hello all, The requirement/ask is for the end-user to send an SMS text message to ServiceNow and create a general inquiry HR Case. Ideally this would create the HRC with the subject person/opened by fields to match the HR profile with the correlation...
Dear Experts, we just implemented HAM to our Agency However we are facing some tricky situations. Hope you can give me some answers. in stockroom MainStockroomhas more than 55 computers However it only showing I computer in local stock room I do ...
Hello, Bear with me as this is the first time that I have posted to the Community ... We are currently in the midst of migrating from our Service Portal (sp) and HR Service Portal (hrportal) to the Employee Center Portal (esp). And also going to h...
I have a multirow variable set with four fields in it; one of the fields is a Yes/No field to check for inventory. In the flow, I have an If flow logic to determine the next steps, but, because the MRVS values are converted to a string it's not work...
Hi All,i would like to get List of groups (type = request) of user from requested for to a reference type field.can someone help me with Script include and advanced reference qualifier. Thanks in advance!
I have a catalog item on the sc_req_item table that only has a catalog task workflow activity. I want to generate the task with an empty due date. No matter what I try, it is currently setting the due date to the current time. Here's what I've tried ...
I'm having some problems in one portal where I am using the HTML type field that uses the TinyMCE library. 1) When copying text from a Word file hosted on OneDrive, the "keep formatting" message is not displayed and the text is pasted without formatt...
I need to add a message in the instance that should be shown in all the pages. i did find a instance where that is shown but i am unable to replicate it, any ideas on how to solve this is appreciated
Hello community, I'm facing an issue with the Agent APP. Configuring that to show my change task I receive the message, for all record shown (I see that I've 70 changes, but not able to see the data), Restricted by access control. Of course I'm an a...
We have the requirement to bring a static text on the Header part of the portal. it should be centrally aligned on the header. it should come like below in the above image "CSC Portal" is the static text. “CSC Portal” should be Centered and to the ri...
Hello Community, Can you please help out in this scenario. How to make the attachment button mandatory before approval.Example: The approver should attach a file to RITM and then only the approve button should be enabled for the RITM.Please help in t...
Hi, I am trying to add a functionality into the article body for knowledge management. I have a article that have an accordion with a couple of checkboxes. I added a reset button to the article, and I wanted to click on it and unchecked all the check...
Hello Experts, I have a requirement to display the current page title.For eg: Whenever I open any catalog item it shows "service catalog item" instead of the name of the catalog item. Let's consider (XYZ) as the name of the catalog item. Whenever I o...
I'm working on a Flow where I need to use the opened_at date from the previous step in my flow to calculate the due date. I'm trying to use a script to do the calculation. I've found where I can reference a previous step in the flow using fd_data._#_...
