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Forum Posts

What kind of Business Rule cannot be exported?

When I used Select All and exported Business Rules, there were originally 5258 pieces of records, but in the exported .xslx file, there were only 5197 pieces of records, a difference of 61 pieces. Why were these not exported? The same issue occurs wh...

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ma kaiyue by Giga Guru
  • 478 Views
  • 2 replies
  • 0 helpfuls

Resolved! phone number validation

Hello everyoneI'm trying to write this client script for the phone number on the application form. I look at the script. It seems to be right but i'm not sure why it's not doing anything. no error. Am I tripping or something else? please help. Thanks...

huyjor by Tera Contributor
  • 2066 Views
  • 5 replies
  • 2 helpfuls

Authorization issue

Hi  I have created a GET API to fetch the all open incidents by using rest API explorer and I have created basic user account for authentication its working fine with POSTMAN we are getting results ..but the issue is for same API if we are using any ...

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Shabbir1 by Tera Contributor
  • 741 Views
  • 8 replies
  • 1 helpfuls

about Cloud Encryption

Hi all I hope someone can help me . I have readed the offical document about  cloud encryption.But i can't understand it.1. It seems to be used to manage  some key(why only one key is active at one time) ?    where to use the key? out of servicenow ?...

newhand by Mega Sage
  • 3412 Views
  • 3 replies
  • 4 helpfuls

Resolved! I want to round down the decimal places.

I created a business rule that sums the values in the related list and populates a column in the base record when a record is inserted or updated.The business rule worked properly and the total amount was set in the column.However, I wanted to displa...

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Kurumi by Tera Contributor
  • 1371 Views
  • 2 replies
  • 1 helpfuls

How to publish draft knowledge article

Hi, I'm begineer of servicenow developer.It seems that to "publish" a knowledge article on Servicenow's Knowledge[kb_knowledge] table with a workflow of "Draft", the user must be the revisor (generally the author) or the KB owner or Admin. The user m...

Yuta3553 by Tera Contributor
  • 4386 Views
  • 2 replies
  • 0 helpfuls

Trigger an Assessment using UI Action?

Requirement: Need to Trigger a Assessment for Expediting a Change where certain questions need to be answered. Assessment should be triggered via a UI Action called as Expedite. Issues:  01. Created UI action but Assessment is not getting popped up i...

micky09 by Tera Contributor
  • 1747 Views
  • 5 replies
  • 0 helpfuls

Resolved! Subcategory in Record Producer

Hello community!I have an issue with the category and subcategory in the record producer.It works clearly in the default viewbut not in the record producer In record producer, the subcategories are shown in the dropdown as null, and the categories ar...

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signature ui action in workspace

Hi I made a button that opens me a place for signature but the button doesnt work for me in the workspace just in the back.please help!!         

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Yahav Mor by Tera Contributor
  • 427 Views
  • 1 replies
  • 0 helpfuls