Hi everyone! We are planning to upgrade to UTAH version however, we still have some unfinished update sets. May I ask if there is a proper way to back-up those update sets? What I did was, I set the update sets to COMPLETE and at the RELATED LINKS, I...
Hello, There exists a few metric definitions that I want to display/utilize/track. For example, there is this metric definition that was created that tracks: "How long an agile story in rm_story was in each respective state". This is a great metric...
Good day, i have two catalog item variables called office and department. These are reference items going to the cmn_location and cmn_department tablesI have an MRV that is linking to a custom table call GL codes. The columns for office and departmen...
I have a requirement to create the multiple records automatically when the ticket is created.Ticket : RITMI have used a UI action to create the record automatically at the hardware table and it works for single recordBut now I have a requirement to c...
Hello,I need to get the sum of all reports: giving the count (All from different tables) in a single count report,How can I do this?
Hello, I'm having a problem and would like some help. For the visualization of the alert in the operator workspace, I would like that when the assigned_to is empty, a pop up appears in the operator workspace informing that no remediation can be taken...
Hi All,I have a update set and I want to delete the update set I mean I don't want its changes to reflect and then again I will re deploy the update set. This is needed due to some reasons
Hi community, I have created a catalog item and assigned it to flow. The problem is I am unable to see stages in the list view of the RITM. I guess i made issue in flow designer. Here is my flow designer-There is no approval for the item so i have se...
I have SSO that I would like to use user provisioning feature on user table I want department id field from SSO to map to department.ID field on User table. I do not want a new department to be created in the process. How can I script this out? ...
Hello, I have a script that shows a widget based on the duration a ticket has been open, it's priority and some other factors. Currently, when a new ticket is logged, the widget should not show, however when going through the script debugger, 120:00:...
Based on caller field automatically populate caller manager
Scenario is: 1. once catalog item is ordered, request gets send to 3rd party.our requirement is, once catalog item is ordered , without changing our existing workflow, we want to cancel the req / ritm to reach 3rd party.2. we should be able to save t...
Hi, I have researched this and found two possible solutions, neither of which worked. I am trying to amend the information that displays below the List Collector when a record is selected, see green box in screen capture in attachment 'List Collector...
Hi experts,When a reference (or list collector) field reference to Group Member(sys_user_grmember) table, it will display as User[Group] format. So is there anyway that I can make other table display as the same as Group Memebr table? the Variable at...
Hi,I have a tricky scenario. I have 3 drop down variables. Based on first and second variable drop down option values, I need to show the drop down option values of the third variable. Can you please let me know what would be the best way to do it.I ...