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Data Stream action - Error handling

Hi there, We are using one of the OOTB Workday Actions. This Action is using data streams. The data stream is returning an object as [outputs.targetObject = {data}]. The issue is the Action Stream is not returning any Errors e.g. if there is a Server...

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Rahman4 by Tera Guru
  • 1821 Views
  • 2 replies
  • 0 helpfuls

Resolved! Performance Analytics Filtering

Hello, I have created a few performance analytics reports and I am looking to add the option to filter them by the assigned to group. I have created the breakdown and used the breakdown sources but when I click on the groups to filter option. The tab...

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On-Call Escalation Icon not appearing on Incident

We are doing a proof of concept for the On-Call module. We have the module installed and we can see that it's working and escalations are happening. However, the icon to Track Escalations isn't appearing beside the Assignment Group. I've confirmed th...

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Sue Frost by Giga Guru
  • 1848 Views
  • 3 replies
  • 0 helpfuls

Resolved! Business rule don't work as expected.

Hi everyone,  i have wrote a business rule. And it should always assign the assigment group of the current logged in user where it starts with "SN-CC" but its still take the first group he found from the user as a assignment group.Where is my error? ...

JohnDF by Mega Sage
  • 1046 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to change a specific list view

Hi there,  I have a table that has specific views. For example when I use the navigator there is 'All elements' and then 'My elements'. They are both specific views of the same table.  I want to amend it so that when the user clicks on each on these ...

gunishi by Tera Guru
  • 2078 Views
  • 4 replies
  • 1 helpfuls

Request description need to populated from RITM description

I have written one BR to populate Request description from RITM description once RITM got created.Below is the code:var req = new GlideRecord ('sc_request');req.addQuery('sys_id',current.request);req.query();if(req.next()){req.description = current.d...

Rakesh11 by Tera Contributor
  • 986 Views
  • 7 replies
  • 0 helpfuls

SC Request Visibility on Employee Center Portal ESC

I want visibility of open/closed service requests for users within the Employee Center so that it always shows Requests on the ESC portal. So that even if a user has nothing open, they can still get to the "View All Open/Closed Requests and Incidents...

Mikyle Khan by Tera Contributor
  • 676 Views
  • 3 replies
  • 1 helpfuls