Hi,The issue I am having is that all my changes, as well as everyone else's changes, are captured in the "Default - Global" update set. This update set is huge, with thousands of updates. How do I clone the "Default - Global" update set and then only...
I have a catalog client script so for the question 'What is the nature of your request?' is 'Temporary Alternate Approver' then the question 'Please indicate where the approver needs to be updated' auto populates to 'All Departments' and becomes read...
Hi!I'd like to ask if anyone here has an idea what went wrong withthis code? This is our UI Action button script. The requirement is if the employee company code is "0003", it will open a pop up url and if the employee code is not "0003" it will open...
Hello All, We noticed that when "Standard Change" auto closes once submitted, the "Active" field remains true.I checked for Business rule mark_closed where the filter conditions are closed or cancelled. Please advise how to address this to set Activ...
Hi Team, On the Vendor Assessment page, when the TRPA state is 'Due Diligence' I need to hide the "Return to third-party". Please suggest how to do this. Thanks.
hello all, I am very new to supporting my companies plate form on Quebec. before the upgrade I build out a few workflows and are published well and running smoothly. I was tasked to create a new one on Quebec and I hit the "Set inactive" button in th...
Hello, I had a requirement to add a save button to the rich text editor toolbar on the knowledge article record. I managed to add the button by enabling it in the system properties related to the TinyMCE HTML Field Editor plugin. However the button ...
Hello, I am trying to create a report that shows all assets with a hostname and ip address that are linked to certain business services. How can I achieve this? I am trying to find a link or common column between the alm_asset and cmdb_ci_service ta...
If username contains ab, display the username on user table I have to complete this task using client script.
I have to remove signatures from inbound email before creating incident from it. I have written the following script in the Inbound Email Action (function process(/* GlideInboundEmail */ email, /* GlideRecord */ incident, /* Optional: GlideEmailMimeH...
I discovered the following issue. The processing of "g_form.getValue('detail_contents')" used in the script below, This is getting the value of the detailed item (multirow) on the screen. 　　var detail = JSON.parse(g_form.getValue('detail_contents'));...
Hello,I'm working with a catalog item that has a field targeting the u_test_table. Within this table, there's a column named u_json_items of the type "name-value pairs". The values in this column are stored in a JSON-like format, e.g., {category: 'al...
Hi there, I have a problem with the assignment group field in agile project phase form (project task in agile project).If I click on the glass in order to find an agile group it only shows agile groups without parent groups. Each agile group that is ...
Our organization has a need to create a custom REST API for inserting/deleting attachments. Upon completing this API we noticed some file size limitations that did not match the core - out of box attachment API file size capability. Essentially we ne...
We offer white labelled support for a partner. We have a custom service portal for certain customers that has a unique branding with a different logo compared to what other customers and internal users see. When these customers need to change their p...
