How to update template fields in flow?
I have requirement to schedule plan task by requesting through catalogue item. There is no toggle option to update through script. Please suggest. Attached screenshot for your reference.
Forum Posts
Data Stream action - Error handling
Hi there, We are using one of the OOTB Workday Actions. This Action is using data streams. The data stream is returning an object as [outputs.targetObject = {data}]. The issue is the Action Stream is not returning any Errors e.g. if there is a Server...
Resolved! Performance Analytics Filtering
Hello, I have created a few performance analytics reports and I am looking to add the option to filter them by the assigned to group. I have created the breakdown and used the breakdown sources but when I click on the groups to filter option. The tab...
On-Call Escalation Icon not appearing on Incident
We are doing a proof of concept for the On-Call module. We have the module installed and we can see that it's working and escalations are happening. However, the icon to Track Escalations isn't appearing beside the Assignment Group. I've confirmed th...
Resolved! Unable to select variables in Trend By
I'm unable to select variables in Trend By field on reports. Please help me.
ATF - Run using Cloud runner - Select domain
Hello, I am trying to run my suites using the cloud runner. When I run using local client runner, it is running as expected in the domain in which I am working/residing by that moment. But when I run using cloud runner, seems it is running in other d...
Resolved! Business rule don't work as expected.
Hi everyone, i have wrote a business rule. And it should always assign the assigment group of the current logged in user where it starts with "SN-CC" but its still take the first group he found from the user as a assignment group.Where is my error? ...
Resolved! How to change a specific list view
Hi there, I have a table that has specific views. For example when I use the navigator there is 'All elements' and then 'My elements'. They are both specific views of the same table. I want to amend it so that when the user clicks on each on these ...
Resolved! I added the question choices using a script but the label is not showing
I added using a script the question choices g_form.addOption('type_of_issue', choice.value, choice.label, choice.order); But when i tried to get the label, what is showing is the valueproducer.type_of_issue.getDisplayValue(); Any idea what else can ...
Adding user to knowledge manager field is not adding the role to the user
Good Afternoon All, I have an issue on a knowledge base where when adding a user to the knowledge_manager field it stating it will add the knowledge_manager field, and the display message is shown. But when I check the user that was added it does no...
How to add attachment to a mandatory attachment field on a related list form through ATF
How to add attachment to a mandatory attachment field on a related list form through ATF. PFB image
Request description need to populated from RITM description
I have written one BR to populate Request description from RITM description once RITM got created.Below is the code:var req = new GlideRecord ('sc_request');req.addQuery('sys_id',current.request);req.query();if(req.next()){req.description = current.d...
Do not show file attachments to attachment variables in the activity stream
HelloI have added a variable of type "attachment" as a required field to catalog item [sc_cat_item], because when I use the OOTB attachment option "as a required field", the attachment is not displayed in the Request information display.Also, attachm...
How to format reference field values on form, 1st letter in caps, remaining small
Hello community, I need help:I have reference variable which is referenced to core_country.the values here are not formatted, some are fully capitalized and some fully small letters.the values on the table cant be changed because its coming from user...
SC Request Visibility on Employee Center Portal ESC
I want visibility of open/closed service requests for users within the Employee Center so that it always shows Requests on the ESC portal. So that even if a user has nothing open, they can still get to the "View All Open/Closed Requests and Incidents...
