Forum Posts
Resolved! ACL rule for Approvers to see RITM variables on the Portal or Instance
Good day,i am looking for an ACL rule on the sc_req_item - READ so that approvers of the RITM is able to see the variables from the RITM request they are approving.This can be from the portal, mobile or in the fullfiller view. so far i have created a...
Azure AD user provisioning and user record creation
Hi All, We are doing Azure AD SSO and user provisioning for user record creation. All fields are getting mapped however, we are not able to get the VIP details.We have created one group and keeping all VIP user in the Azure AD group, so when user rec...
Resolved! Service Portal - Utilize default form view with a custom "Instance with Table Data widget"
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
Send email notification for users who have privilege role such as admin, impersonator etc
Hey As a user with an elevated role such as admin, user_admin, or impersonator, when I run any file export(anywhere within the instance), I need an email notification to be sent to my security group(“security Notification Group”). I want to restrict...
Customer Contact Failed Login Report
I'm looking to create a report that shows Failed login attempts for our customer contacts (customer_contact) for the last 3 months. These are the customers who login to our Customer facing Customer Support Portal. Each record would include the contac...
Resolved! gs.eventQueue parm1 & parm2 are in event log, but can't pass to email notification
I am working on a simple request - send an email notification when planned hours change (and include previous and current values). It is writing the correct current/previous values to the event log (parm1 & parm2), but I can't seem to figure out how ...
Resolved! Duplicate Record check
Hi , I have created a custom table for banking account details and then i have created a record producer for the same table that collect information for banking account .I have few fields on the form as user name , account number , address , phone ...
Create fix script to insert device for user
Please assist. We have users that have email address but no device notification entry. We want to create a device record from currently existing email from user table with cmn_notif_device table. We want to use a fix script to accomplish that. Thank ...
Translate Text in the Global search Page results.
Hi, I was wondering if it is possible to translate the text in yellow on the image. Regards,
How to pass variable value to REST Message via Remote Table Script?
Hi, I have a requirement as below we have a two variables on catalog form 'company'(drop down) and 'department'(reference) coming from Remote table. Requirement : when user will select the 'company' on the catalog item form then based on the select...
Help with BR
I need help with this BR. This code is limiting the list view to users with specific roles, however, when I switch to an external user and make a request via the portal, he does not have visibility of the REQ. How can I solve?(function executeRule(cu...
Show Field Message if a user is a VIP?
Hello, I've been banging my head against a wall for quite a while now trying to figure out what I assumed would be a relatively simple thing. I'm working on the sc_request form, and am trying to use a client script to make a field message show when a...
Regarding Script
Hi Community , var a = true;if (a == "true") {gs.info("inside if");} else {gs.info("inside else");} Need to know why its output is coming as - inside else Can someone explain it to me in simple words ? Thanks in Advance
Virtual agent and ms teams integration
Hi,@everyone I am posted a concern which is related to Attachment File/image, actually currently i am working on ms teams integration with servicenow virtual agent, so i done all the things successfully but I face a challenge here, when end user uses...
