we've encountered some issues in our latest form. It is a form that contains several questions and field for the user to fill out and the form works as expected. The problem is that some of the fields of the form are not visible in the backend view o...
Hello Team,Need your help here. While I am exporting a change record as PDF form, some field values are missing from change record in the PDF file.please help me how to resolve this?
Hi,How can I limit the number of users that can be added to the watch list on the task table? In testing I was able to put over a 100 users which is way more than needed. I found this article from the servicenowguru site (https://servicenowguru.com/s...
Below script is used to retrieve access token and refresh token for oauth. var oAuthClient = new sn_auth.GlideOAuthClient();var params = {'grant_type': 'client_credentials','client_id': 'abc','client_secret': '123'};var json = new global.JSON();var t...
Hi All,Scheduled Email of report is not sending the report to users as specified. It should send report even if there are no records.I have checked all the below conditions 1. Run as user - User profile is active and having all roles2. Omit if no rec...
Hi I am working on enhancing the end-user experience on a client's Service Portal. Specifically, the client want more annotations/tool tips, in a standardized way, in order to better guide the users on what to select or type in when making a request....
Hello Team, I have requirement to add long text in the catalog form. I am able to do it using showFieldMsg . How to break lines in the showFieldmsg ? example below text has to show using showFieldMsg Please suggest me.
Hi All, I have a 'Wait for condition' activity in the workflow, but it was a long time ago when a certain field was deleted, which prevented us from moving to the next process. How can I skip this activity and get to the next stage in this situation...
Is it possible to display help text for a multiple choice variable choice? I don't want to show text for the multiple choice variable itself, just for a specific choice within the variable.
Hi ,I'm Omkar, I have a requirement to do dynamically add or remove approvers in approvers related list based on list field using business rule. Could you please suggest me solution for this requirement . I was able to do insertion but unable to do r...
I have a Yes/No variable, and the entry needs to get populated in 2 Yes/No read-only boxes farther down the form. Is there a simple script to make this happen?
Hello Community! I need assistance here, I want to make a notification to @Community Alums_name in additional comments or in work notes, I get know that there is OOB notification Activity Stream @Mention Email notification is available. I am confused...
Hi All, Greetings !!! I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points:1. How to change border color of the widgets across the Service Portal ?I have to change border color of ...
Dear All,Greetings !!!I have received a requirement where client is asking to update the default font of the ServiceNow instance. I have seen an article that shows how to update the font on the Service Portal, however, I could not find any way of cha...
if end user creating new incident by default there is only two field's so how to customize this form and how to add more field's in that form.
