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Date format in rest API response

API: Aggregated tableTable: Incident_SLAWhen I return 'inc_opened_a', is it possible to format the date differently in the query?Current format: yyyy-mm-dd hh:mm:ssPreferred format: yy-mm-ddReason is, that I would like to aggregate and response based...

Remove preview icon in Catalog item

Hi I tried to disable preview icon from reference filed used on sys_user table. We have many employees' name, manager name used reference variable but want to disable preview icon. I've seen many posts to use " ref_decoration_disabled=true", however ...

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Em10 by Tera Contributor
  • 1105 Views
  • 2 replies
  • 0 helpfuls

ChatGPT usecase for ServiceNow users

What are some of the solid usecases of ChatGPT in serviceNow ? Integrating VA with ChatGPT bot is not providing any value as you can directly question ChatGPT bot without integrating it with VA. Are there any other usecases?#chatGPT #VirtualAgent #Aa...

how to put condition on function field

Hi,I have a function field for which code isglidefunction:concat(user_id, name,'(', ')', last name)But I want it to work only when user_id is not empty because I have some brackets used here so if user_id is empty it is coming like (). So I want cond...

Akki1 by Tera Contributor
  • 2244 Views
  • 2 replies
  • 0 helpfuls

Resolved! Read ACL for a role

We have 4 ACLs (Read/Write/Delete/Create) created for a role called sn_customerservice.feature_request_user. This is working for anyone who has this role. They can see/manage/access all Feature Requests records, etc. I've created a new role called sn...

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MStritt by Tera Guru
  • 3435 Views
  • 4 replies
  • 0 helpfuls

Resolved! Updating the EC header menu

Hi All, I am looking for assistance/best practice to update the EC global header menu on all pages. I am looking to remove the "My Task" and change "My Request" to "My Tickets." I have read a few documentation that because the header menu is hard cod...

davibow by Tera Contributor
  • 1648 Views
  • 1 replies
  • 3 helpfuls

Follow up remider

Dear Team,Any idea how to achieve it.I just brought a new field from the out of box list on to the incident form what and how to about it next?

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shristy2 by Giga Expert
  • 6937 Views
  • 10 replies
  • 0 helpfuls

Reference Field in Record producer

Hello All,     I trying to create a record producer for my app, so that everyone can create a record .  I have one reference field and 2 description fields.  I am not getting the values in choice I refereed to a table from other users prospective. Pa...

gijikurian by Tera Contributor
  • 3346 Views
  • 7 replies
  • 1 helpfuls

How to report on incident_metric Value field?

Hello developers. I have to report how long each 2nd level support group has worked on the incidents it was involved into.For this reason, I have:created a metric "Assignment group" that tracks the changes of the incident's Assignment group field (th...

Creating a search source to display portal pages

We are trying to create a search source so when users search our service catalog it will include portal pages, which we are looking to use as landing pages to group services.  We have Portal Page (sys_portal_page) listed as the table to search and ha...

tcorniels by Tera Contributor
  • 2891 Views
  • 6 replies
  • 0 helpfuls