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Resolved! send notification on asset assignment

Hi all,As the Asset user, I would like to be notified when an asset is assigned to me.I created a notification with table : "alm_asset" - sent when the record is inserted or updated with the condition Assign_to changes, but when i test it (assign an ...

Copying Encrypted Field Value

I have a field sn which is encrypted. I want to copy this field value into another form. This is the Script Include: var EncryptionUtils = Class.create(); EncryptionUtils.prototype = { initialize: function() { }, getDecryptedValue: function...

Custom workspace

HiI want to create a custom workspace which should have 2 data visualisations of type donut when I click that visualization then it should show list view same as service operations workspace how can I achieve that?

valli_17 by • Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

workspace

Hi,I want to create a custom workspace which should have 2 data visualisations of type donut when I click that visualization then it should show list view same as service operations workspace how can I achieve that?

valli_17 by • Tera Contributor
  • 267 Views
  • 1 replies
  • 0 helpfuls

Resolved! Query on UI Action

Hi All, There is an UI action as 'Propose Major Incident' which is a context menu on the incident form. So this should be visible to the following people.1) Service Desk group members2) IT Operations group members3) Current assignment group members a...

Joshuu by • Kilo Sage
  • 505 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to show popup on catalog item based on the user selection

If user selects multiple account in a field on catalog form on portal page then a popup should be visible for some of the accounts selected by the user, the account names are random and out of 12 account names 4 account names should show the popup li...

divyal09 by • Tera Contributor
  • 1839 Views
  • 6 replies
  • 2 helpfuls

Progress Workers available instance count

Hey, I'm trying to spread a large amount of work into the sys_progress_workers table using GlideScriptedHierarchicalWorker API in the background. Is there a way to access the available workers count from the scoped application in the background scrip...

atanas8d by • Tera Contributor
  • 2905 Views
  • 3 replies
  • 2 helpfuls

Add image choices in create incident record producer.

In 'create incident' record producer, we have a requirement to show the first field 'type of incident' which contains the 6 options as a 6 cards (contains image and choice name). After selecting one cards then other fields needs to be visible which c...

Interactions vs Incidents

Hi Everyone, Our team manages onsite support and we typically operate at a second level, with most staff initially contacting the helpdesk. I've been unable to locate any information on ITIL best practices, but I'm curious about the benefits of using...

nickke by • Giga Contributor
  • 4735 Views
  • 1 replies
  • 4 helpfuls

Delete Out of the box column in servicenow

I one have custom application and Some fields are created in cmdb_ci_appl and cmdb_ci_service table. i want to delete that filed but im not able to delete that filed.  I have changed the scope and tried to delete it but still facing this issue. pleas...

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How to delete multiple records through flow designer ?

Hi Community, I have two variables in catalog item:-Group( choice type)Users(referring to sys_user & type is list collection) So for example, if user selects group 'A' then it's all respective members auto populates to users field.I want to delete th...

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