API: Aggregated tableTable: Incident_SLAWhen I return 'inc_opened_a', is it possible to format the date differently in the query?Current format: yyyy-mm-dd hh:mm:ssPreferred format: yy-mm-ddReason is, that I would like to aggregate and response based...
Hi I tried to disable preview icon from reference filed used on sys_user table. We have many employees' name, manager name used reference variable but want to disable preview icon. I've seen many posts to use " ref_decoration_disabled=true", however ...
I am trying to figure out if it is possible to access or pass the value of a field on a Record Producer (RP) on the Service Portal to a MultiRow Variable Set (MRVS). I currently have a field on the RP that lets you specify a certain week and the MRVS...
Good Day I am encountering issue. The text in the application navigator is clear at first. For example, when I click on ALL I can clearly see the Applications and Modules. But when I start typing the search field the text responds in the application ...
What are some of the solid usecases of ChatGPT in serviceNow ? Integrating VA with ChatGPT bot is not providing any value as you can directly question ChatGPT bot without integrating it with VA. Are there any other usecases?#chatGPT #VirtualAgent #Aa...
Hi,I have a function field for which code isglidefunction:concat(user_id, name,'(', ')', last name)But I want it to work only when user_id is not empty because I have some brackets used here so if user_id is empty it is coming like (). So I want cond...
We have 4 ACLs (Read/Write/Delete/Create) created for a role called sn_customerservice.feature_request_user. This is working for anyone who has this role. They can see/manage/access all Feature Requests records, etc. I've created a new role called sn...
Hi All, I am looking for assistance/best practice to update the EC global header menu on all pages. I am looking to remove the "My Task" and change "My Request" to "My Tickets." I have read a few documentation that because the header menu is hard cod...
Dear Team,Any idea how to achieve it.I just brought a new field from the out of box list on to the incident form what and how to about it next?
I have the following and does not work any ideas on the reason?
Receiving error when tried to send request to ServiceNow, expected action is performed in ServiceNow but not receiving any response from ServiceNow. The ECC inputs show these errors “<results error="Request not sent to uri= https:// : java.net.Sock...
Hello All, I trying to create a record producer for my app, so that everyone can create a record . I have one reference field and 2 description fields. I am not getting the values in choice I refereed to a table from other users prospective. Pa...
Hello developers. I have to report how long each 2nd level support group has worked on the incidents it was involved into.For this reason, I have:created a metric "Assignment group" that tracks the changes of the incident's Assignment group field (th...
I am trying to create a UI Action for Workspace that will allow me to run a server script and also redirect to the "kb_view" table. When looking at the URL below it seems that it is on the kb_view table and you need to pass the parameters of "sys_kb_...
We are trying to create a search source so when users search our service catalog it will include portal pages, which we are looking to use as landing pages to group services. We have Portal Page (sys_portal_page) listed as the table to search and ha...