hi has anyone had experience of making knowledge article comments mandatory when an article is low rated? I cant use the OOTB knowledge feedback functionality as not all the areas using the functionality want to implement it. I was trying using a U...
Hi All, I have a requirement to display sharepoint content on ServiceNow dashboard through iframes. Please let me know if it is feasible to implement.If anyone has implemented iFrame in Dashboard, please let me know your suggestions. Best Regards,Sub...
Hi all, thank you for having me. I am using a free developer account to test some features to use later in an RPA (Robotic Process Automation) process integration with Service Now. Unfortunately I can't find any information regarding the actions I'm ...
Hello, we have an ACL (on the Task table) to allow users to update the state in list view because there's a large demand to be able to close multiple sctasks at once. But we need to prevent the sctask from being updated if the form has visible, manda...
Hi All, Email is not showing the Date variable in the Workflow notification Subject. Please see the screenshots attached. Variable name : Disable IT Access (term_date). Disable IT Access is populating in the notification body and not in subject.Pleas...
Hi All, Today I would cover how and scenario where to handle High, Medium and Low priority flows. Avoid setting all flows to run at high priority: Use a mix of priorities rather than set all flows to high priority. Worker threads use the relative pri...
Hi, Since upgrading to Vancouver we are not longer able to input negative values in Floating Point Number type fields. Has anyone else encountered this issue and does anybody have a solution?
In cmn_location table ..i have buildings and sites..i.e a location can be either site or building ,we have parent field ..for each building site is parent ..in parent field site will be populated. Now i want to export (buldings and sites) excel from ...
Hi Team, Am facing challenges with the IndexOf function. below is the requirement: Based on the Short description Assignment group should be updated.below are the keyword and assignment groups.If the short description contains any below keywords res...
Hi All, We have enabled the AI search in my instance. I just want to know if I am creating the custom application, should I do anything to configure to include the AI search for the newly created custom application .? Thanks
I have created a Catalog task in the workflow upon closing the catalog task a notification should be sent to requestor,i have created an event after the catalog task for the notification, which is triggered by an event.But after closing the catalog t...
When we open any case in agent workspace and try to add a tag,it shows the existing tags but it does not allow to create a new tag.No error is also populated.following the below docs.
Hi All, Today I would be covering how we can put an extra layer of security. Use the "glide.security.strict.actions" property to enable checking of UI actions conditions in forms and lists before they execute. When you set this property to true, it a...
A pop up window should appear with a message when the Channel changes. I need to display the caller name. This code works but it does not display the caller name. This is a client script and the agent is on Service operational workspace. function o...
If multiple users are selected in a field which is list collector, the users manager and requested for manager should be same else it should throw an error. How do we achieve this?
