Hello developers, Would adding a field to an OOB table be considered a Customization or Configuration? I spoke with a consultant, and they mentioned that it's a configuration but someone else mentioned that it is considered a customization. The backg...
Hello I am having an issue on my catalog item where when the data in the list collector shows on the catalog item in the portal view, but when I submit the record the ritm shows the value as blank.I did notice when I try the item in the native view t...
Our scoped application wants to read from the 'sysevent' table which is in the global scope and has caller access set to caller restriction. Since the scoped application cannot read directly, we have created a script include in the global scope that ...
Hello everyone, I am running into an issue where I have a flow that contains a script step that will delete records from a table. The flow and table in question are both within the same scope, and the table has Can delete checked off, however, when I...
Hi community Have anyone tried to setup an integration to MS graph/Azure with full webservice ? Its not that big of a problem to Post into graph if i manually generates a token that lasts for 1 hour but im struggling with hitting the correct endpoint...
I have a question that maybe someone could help me answer. I am trying to create another business rule that restrict access to catalog tasks of a certain catalog item. The RITM is restrict to members of the network group (this is the business rule th...
I am wanting to figure out how to notify if an attachment is added to an incident. I have other tables that this might apply to, so I need to understand one for now.I understand from some research that I need the followingAn event in the event regist...
Here's a question that I may not be searching correctly because I have been unable to find an answer, or I am not using best practices:I have two tables that I am working with, the Hardware (alm_hardware) table and the Computer (cmdb_ci_computer) tab...
Field Service Management seems like a complex area, consisting of 15 applications that let you transform how you manage work tasks performed on location. My task is to try and identify some of the key tables used by FSM for external reporting purpose...
Hi , I don't want to display all the fields by using filter, How can restrict all the fields coming from incident table? Any help will be appreciated. I dont want to see all the fields which are not useful for the end-users , how I can remove t...
Hello Everyone, Just wanted to ask if anyone has an idea on why does the "glide.ui.stream_icon.sn_hr_core_case" system property is set to false from OOB configuration? Is there any bad impact on the instance when we enabled it to HR Case table? Curre...
My company's ServiceNow TEST instance is now on New York. Part of New York's Release Notes is that New York now supports parallel testing. My question is how do I enable or set this up? When running my Test Suite, it is running the same way that it d...
Hi All, I want to hide/remove "i" icon for a reference variable of a catalog item in portal. I used "ref_decoration_disabled=true" still not working and we are working in Scoped application. Kindly let me know if there is any other solution? @Ankur B...
We have some scripts which removes Category values based on the view. The below category is working fine in Incident 'default view' , however it doesn't work in Agent Workspace. I have changed the UI type to All but it still doesn't work. Is it true ...
When we use push and pull connectors for integration , how will we suggest our client to use pull or push based integration ?
