Hello all,I have created a custom table which is extended from OOB case table in domain seperated instance and now I don't want my custom table cases in OOB case list.How can I hide those in domain seperation instance.Note: Both the tables are in dif...
Hi Guys,We have a demand process that has a steps/stage for Draft, Submitted, Screening, Qualified, Approved, Completed and Defer. When we defer the demand it will automatically change the steps to Approved. I already check if there is a Business Rul...
Hi, I need help as soon as I claim an incident, I need the group to be a specific group in deafult. I would appreciate your help! In the next picture as written here: assignment group = support center
g_form.getDisplayBox('opened_for').style.color = 'red'; The above script is working in platform but not working in workspace. I am writing some alerts and these alerts are coming in the workspace also but not setting the color. if (user...
I am trying to create a email notification script and add multiple users in CC.I need help with the script to add multiple user in CC
Hi,I read it like it is PaaS. Kindly help. RegardsSuman P.
In incident form, how can I link "Impact" field to "Urgency", so that if value of "Impact" is HIGH then value for "Urgency" is also becomes HIGH, similarly for MEDIAM and LOW as well?
So, I have a catalog item with many variables. One of which is named 'project_type'. There are 5 question choices. One is named 'emergency' I want to send an email that states 'EMERGENCY' if this field is selected.I have seen everything online exce...
Hi! Can smeone pls explain where to get this (the highlighted)? Is this coming from a field in a table?? I'd appreciate any help. thank you!
Hello,We're currently utilizing script include that pushes choices to one of our Variables based on couple of combinations of other variables. The script is:getDatabaseTypesBasedOnHostingAndService: function() { var databaseTypes = []; ...
Dear Team, I am working on a requirement where there is a catalog item 'MS Office Management Request', once the variable is filled and clicked on the 'Submit' request, then a second checkout box 'Order Confirmation' pops up and here when choosing 'Re...
Hi, I'd love to help! How do I add an assignment role to each new incident that I then open in the aasignt group There will automatically be a group called the "Support Center" This group already exists
Hi, We are using the Virtual Agent API to connect one of our custom bots to live agents and that integration is handled by the " VA Bot to Bot " outbound rest message. Now we want to add another custom bot from the MS Teams to connect Live agents, bu...
Once change state is updating manual from review to closed it was updating as closed state but immediately after few seconds state is changing to 7 like below, how to find this
I have a variable called requested_for_email that I'm trying to auto populate depending on a variable called requested_for which references sys_user. I understand that I can simply use the Auto-populate tab but since requested_for is part of a variab...
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