How to create SLA
Hi All, How to create a Single SLA for 2 different Groups.
Forum Posts
Creating Function field using glidefunction:datediff()
I want to have a column in the list giving how many days back the incident was created without storing it in the database. Therefore, I do not want to create a database column and maintain it all the time. Therefore, I created a Function field on my ...
Resolved! Listing Group members of a particular group
Hi All, As we know we create a group and using "Group Members" related list we add members to a particular group. Now I want to display all the group members of a particular group. How can I query with a related list? Assu...
Change of checkboxes can no longer trigger e-mail notifications
Good morning. I'm dealing with an unexpected issue regarding e-mail notifications: I configured some e-mail notifications that, once a checkbox changes from "false" to "true", the change would trigger an e-mail. However, this seems to have stopped wo...
Resolved! I have done ServiceNow with ChatGPT integration.
Hi, I have done ServiceNow with ChatGPT integration. I have created script include and in business rule I'm calling that script include. It is not working. Can anyone please help me to correct that. Please help me with it. Regards, Nivedita
Related List configuration questions
Hi there,I'm working with demand related list to adjust them according some requirements. I have 2 particular doubts about related list actions: Where can I find the corresponding UI Action for the drop-down choice list? Is it possible to hide/show b...
Resolved! How to add choose file button with upload in catalog form?
How to add choose file button with upload in catalog form? Could you please help me on this Regards,Yamini.
Make Delegates Visible to a User’s Manager
OOTB, it appears that a user’s manager is not able to see the delegate(s) if any under the delegate’s tab on the user’s account. This is important so that a manager can see who has been delegated especially when that user is out of the office. We are...
Catalog Builder in a Scoped Application - setting up permissions to access global tables
I have a scoped application that I've configured as Runtime Access Tracking - Enforcing and Restrict Table Choices = True. This scoped application will be used to provide a business stakeholder the ability to build their own catalog items through Ca...
Resolved! Maintain item field change when another field is choice
Hi guys, I have an urgent task to do. I have an item Keep with "type" field with value to point to service_offering, each service_offering has in the endorseable option for different item.When the user chooses the type (service_offering) I must show ...
Workflow to check if there is any existing catalog task present for few of the field values
Hi Guys, We have a new requirement to check if the there is any catalog task present with same transaction number in open state. If existing record found, the follow up count of that task should be updated +1 and if not it should create new catalog t...
How to populate field using advanced ref qualifier
Is there any way to call a script include using advanced ref qualifier and actually insert a value to the reference field and not just show the list of options using return. If I want to already set the value on the field using the advanced reference...
Resolved! Add an eventQueue to send a notification, from a GlideRecord
Hi All, What should be the correct format to send a notification from a Glide Record ( in this case to the Hiring Manager )? var gr1 = new GlideRecord('x_inpe_gbs_inf_gbs_infrastructure_roles');gr1.addAddQuery('sys_id','07c13b0a8316a9548bb2f855eeaad3...
Resolved! Incident assigns to a particular group no matter what short description is.
I have assignment rules for triaging incidents based on the short description once they are created by an inbound action (email). The assignment rules assign the assignment group, category, and sub-category. However when I test the assignment rules b...
Autopopulate affected location related list in Major Incident
Hi, I have a requirement when an incident is added in a Major incident as a child incident, the lo caller's location from the user(sys_user) table will be added to the affected locations of both the child incident and major incident. How can I achiev...
