Onload Client Script
function onLoad() { var sections = g_form.getSections();if (category== 'SERVER') {sections[1].style.display = 'block'; sections[2].style.display = 'block';} else {sections[3].style.display = 'none'; secti...
Forum Posts
UI Policy - get the reference field value (not working)
Hi All, I need help to get the reference field "model category" value on to alm_hardware table. I created a UI policy script but it is working partially because it's hiding the tabs(form section) based on role and not on type of records.I would like ...
Resolved! Removing duplicate objects from a JSON aray
Hi, I have the following JSON Array, which consists of objects and I want to remove the duplicate objects from the array. I have tried a couple of code snippets from the internet but most weren't compatible in our SN instance. I have the following JS...
Owner of a Catalog Item
Good Morning, Is it possible that a Catalog Item shows the wrong Owner and updated by name? Could this be a bug?
Resolved! Add banner image to service portal page
Hello, I am trying to add a unique banner image to my 'Submit time off' portal page. I added the Welcome Banner widget but when I preview the page no image shows (See Pic Below). How can I add my custom banner image to the page?
Resolved! Hi. How to request a servicenow personal instance?
How to get a new personal instance?
Inbound Email User Matching other than From Email
While processing Inbound Actions, it is default behavior that ServiceNow parses the From email to identify the sender and then impersonates the sender to process the record created or updated (see Identifying the Sender and Email user matching). One ...
List of Virtual Agent methods?
Is there a comprehensive list of all Virtual Agent methods? Our team has seen the very limited documentation on this here, however is there a complete list somewhere with explanations? For example, we've seen this in an ootb topic: var greetingMess...
API to create incident ticket using servcienow api
HI, I want to create incident ticket through servcienow API. Please suggest the POST api and request body.
Form input field issues using ng-model and ng-init
Hi, I created a modal form on one of my Catalog Item forms. The user would click a button on the catalog item form to open up the modal form. I am passing the value from a field on the Catalog item to the modal form. In which I would take that val...
Option to select multiple choices on portal
Hello Gurus, I have requirement to have user ability to select multiple options on portal. I know I can use list collector, but client is incline towards using "Multiple choice" type because all options visible clearly. This is how its appearing as L...
Resolved! "Admin overrides" checkbox not working
We have an acl on the sa_pattern table to only allow read if the user has the pd_admin role. However, we don't want users to be able to read from this table EVEN if they have admin, they have to specifically have pd_admin. We have unchecked the "Admi...
Resolved! Picture dimensions for the Service Portal
Good afternoon developers, I just have a quick question. What are the dimensions I need to have for a picture that needs to be placed inside of a carousel on the portal? Best regards, cnharris
How to view the Resolution Notes in Service Portal Incident
Hi All, I have one doubt in Service Portal. When an end user creates and Incident it is submitted and agent starts working on that ticket. Additional comments added by the agent gets captured on the ticket form. But once the agent marks the Inci...
ACLs missing from the platform
Hi Community, In what circumstances could an ACL be missing in a ServiceNow instance? I've done a few table analysis comparing elements such as Dictionary, Scripts, Policies, ACLs etc between one of the sub production instances from work with my own ...