After removing iFrame from catalog items and changing all the UI types to "All" on catalog client scripts, there are a bunch of DOM manipulation that is not supported anymore. Is there a similar method to getElementById of an button and change its st...
I have a variable in a multi-row variable set. I do not want the variable name to appear in the columns that are displayed on the service portal: I have set the variable to "Hidden" and it the column is still there. I have set it to non visible vi...
I've been following the video on constructing a simple app and inserting records. My button does an insert, or an update, like so: const macAddress = api.state.deviceMacAddress || ""; const serialNumber = api.state.deviceSerialNumber || ""; const mod...
So, I plagiarised the script include + client script to retrieve a user's e-mail address and populating a field (string, single-line text) with the retrieved e-mail address. They worked in the form view, but they didn't work in the record producer. S...
Hello. We currently have a requirement that requesters select a hardware asset in a reference list on a catalog item. At a certain point in the flow, that catalog item and other information is passed to a script include. The script include should rec...
Hello Community, Anyone help me which tables the comments and work notes are stored and how to delete the comments in activity section of the record post commenting. Thanks, Steve An
Hi, I'm brand new to serviceNow (but not new to Service Management catalog development). I'm taking over some work on a scoped app from someone else. I'm viewing the client scripts in Studio, but when I click into the script and try to type, nothi...
Hello, When trying to do search, with automation to see if ticket has been created before and in open status with REST API, incident ticket with a jobname that has a # in the name. (like ISP00#B. This only happens with these type jobnames, all othe...
Hello community, I understand that async BR's run on a separate thread, so that the user doesn't have to wait for it to finish before getting control back to their servicenow session. My question: If I have multiple async business rules for the same ...
We have an integration pulling CIs from the cmdb_ci table and need the class name rather than the actual table which is returned when you get the value for the cmdb_ci.sys_class_name field. Curious how to pull the class name (not table name) through ...
Hello I have a requirement where i need to click on content item which will redirect to the record producer and onload of record producer i need to populate category field. i am sending category as url parameter from content item. i am sending as b...
I updated the X.509 Certificate on my production instance following the instructions on the Update X.509 support pagehttps://docs.servicenow.com/bundle/rome-security-management/page/product/secops-integration-sir/secops-integration-haveibeenpwned/tas...
Dear Community, can someone please help me with my code? I am creating a record producer, and in it's script field I am supposed to call a newly created script include, that will search for the user's assignment group and if that one is not available...
Hi, I was wondering if there was an optimised way of retrieving all field values of a queried glideRecord. The naive way is iterating through each glideElement and push the field (sys_id for example) to an array. I feel like there should be an optim...
I have a script include that needs to return the groups that a user is a member of. Currently my script inlcude is only returning one group, even if there are 3 groups total? Why is my query only getting one group? var currentUser = this.getParamet...