Flow designer - Flow exceutions are getting queued everytime whenever record gets updated in bulk.
HI, Flow executions are getting queued every time whenever record gets updated in bulk. Can anyone tell me how can I resolve this issue.
Forum Posts
Resolved! Need to have the label displayed in a widget and not the value
Hi Developer Community, I have cloned one of the widgets (Project Status Risks) from Project Status Report portal page as I have been asked to customise it. I managed to add the extra columns that I needed and get them displayed, however I am curren...
GlideRecord getRelatedRecords method not documented
I am trying to refer to a record in a related list via a script in a workflow. In the Script Action form I have the option to use a getRelatedRecords(String, String) method. However, this method is not documented in the wiki nor can I find any inform...
Set the CMDB CI record status to Retired from Workflow
Hello All, We have a Catalog Item in ServiceNow designed where we have a variable named CI Name on the form which is reference to CMDB CI table to select the CI Name while submitting the request. Now there is a requirement that whenever the catalog t...
How to load data to import set from scheduled job
Hi , I am working on integration, where I need to pull data from third party . I am using scheduled job to pull data (third party donot have API triggering functionality) . So i need to pull data using scheduled job and insert it to staging table. Ca...
Fields are getting Read only to ITIL users
Hi, I have created a scoped application and created a table that extends Task table. but all the fields are getting Read only to ITIL users (checked by impersonating) and working fine for Admins. have checked all ACL's as well. Please suggest.
Resolved! How to set Subject in Quick Messages for Email Client Template
Hi, I want to change the subject from the default subject of Email Client Template when I select a Quick Message. Please can you provide me the solution for this. Please note that I cannot make changes to the default Email Client subject and a new s...
Record producer not showing all the options when options are selected backwards, Please help
Hello, I am creating a record producer. The first question is a select box (drop down menu with 10 choices). The questions are ordered from 001 - 010. Based on the selection other questions become visible (done via UI policy). The other questions, th...
Unable to add attachments to the Catalog Item through ATF getting error as 'invalid table:'
Hi, I am unable to add attachments to the catalog item present in the Service catalog via ATF. ATF has provided two steps: 1. Add Attachments to Form 2. Add Attachments to Form(SP) Even after using the above steps, I am not able to achieve the functi...
How to add Printer friendly option in KB article Service portal page
Hi, We have a requirment to add Printer Friendly option on KB article in Service Portal page. Please suggest me how to achieve this?
Resolved! Local user – create account and send password to external user
Hi, We have make a Design Flow I San Diego, where we create an account for new users. The creation itself works, but I think we have a problem with the password. When we update the user field "password" e.g. with 123456 through Design Flow it is not ...
Resolved! Clone User table from Prod to Sub prod instance
Hi Team, We are planning to Clone the Prod to Sub-prod including "Sys_user" table, my questions are 1. If we clone, will it create new accounts or update existing users accounts? 2. We have some web service accounts too, will it update the passwords...
Virtual Agent - Collaboration - Chat Setup not available on left nav
Hello, We are setting up Virtual Agent and I am not sure if I'm missing something. I've activated the following Plugins: - Glide Virtual Agent - ITSM Virtual Agent Conversations - Customer Service Virtual Agent Conversations I am watching some tr...
How to call a 3rd party REST API with file attached for Content-Type multiple/form-data request
I'm having trouble to call a 3rd party REST API. I have to call that API with the request 1. Header: Content-Type = multipart/form-data; boundary=xxxx2. A file must be attached as a part of the request body I tested the sample call in Postman, and it...
Resolved! Restrict the visibility of the incident records with ACL logic or in any other way?
Hello Community, We have an assignment group called "#### Computer-Vendor." This has an assignment rule: if a CI is an #### laptop, computer, or printer, the incident will be assigned to the #### computer-Vendor assignment group.Group members are all...
