Hi, When parent incident is closed then automatically child incident will be closed and When child incident closed then automatically parent incident will be closed (Both sides). How to achieve this and I tried this code but not working for me so can...
It works well when I search with 'erp', but it doesn't work well when I search with 'mes'. Catalog Item - SAP ERP Catalog Item - DECS MES I want that item to come out when I search with 'MES'.
Hi All, Need to request one particular Catalog Item from Virtual Agent.Show Catalog Item nameDescribe Variables in ScriptCreate REQ, After clicking on REQ it redirects to ESC portal and it will show RITM (show SCTASK with workflow)For above details w...
I am using the Document Intelligence application and trying to process a document ie.. pdf file.I did the following:1) Created a Use Case / Task Definition (di_task_definition) table. Under This Use case2) I created a Field (field that I need to fet...
Hello , I have below requirement. we have a Record producer with the following variable called Used life.Used life : Date type variable. I need this variable to display only Month and year not days. Any solution please share.
Hello Community members, I've noticed that when I try to reply posts in community, my responses are pending approval before they appear. Is anyone else experiencing this. It's causing a bit of a delay in our discussions. Is this a new feature or som...
Hi all,I have a requirement to generate multiple RITMS for single catalog request When the request is raised for that particular catalog item, it should create 4 RITM's under same REQ. Where the RITM's will have different TASK. How can I achieve this...
Need a script to check If incident is marked as resolvedthenif resolvedall the incident task should be marked as closed complete Cheers,Jayaprakash
Hello Folks!!!Today I got some time to explore ChatGPT and immediately thought of Integrating with ServiceNow and I wanted it to be more interactive like the real ChatGPT (not the full UI). So, I thought of integrating with Virtual Agent which provid...
Hi All I am writing the code to find the group with zero members in it, and I have achieved this also by using Glide record in While Loop, but I think it's not recommended way of doing it.Here's my code,var groupGr = new GlideRecord('sys_user_group')...
Hi all, We see strange issue in prod, where the font colour of heading is change to white in Prod, but in Dev it is working as expected. Dev screenshot. In prod colour is #FFFFF In standard ticket widget we see one class is calling, but we are not ab...
When refreshing page (both Classic UI and Portal), the page scroll position is lost and moved to the top position of the page, which is very inconvenient...Is there any way to keep the scroll position even after refreshing Classic UI and Portal pages...
How to show help tips on forms?
Hi Community, SSO is already configured for our test environment. However there is a bug. We have two portals but SSO is working on only one portal & not for another portal. I'm unaware of SSO configurations. When I'm trying to directly open that por...
