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dynamic filter option on reference field

Hi All, Can we define dynamic filter option on 'requested for' reference field as shown?Can we use 'current' this way directly? Because the following script is not working at all.Note: I am using this under default value related list with a reason to...

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Rj27 by Mega Guru
  • 8732 Views
  • 38 replies
  • 0 helpfuls

Cancellation/removal of CAB meeting invite to attendees

Hi All, We have a requirement to cancel or remove the CAB meeting invite which has been sent to the CAB attendee (requestor of change), in case if his change request has been removed manually from the agenda items of the CAB meeting. Do we have anyth...

Resolved! Parent to Child Knowledge Base Structure

I looked at the answers to this question from 2 years previous but would like to ask the question in reference to the newest version of ServiceNow.  Does Orlando have the ability to set up a child knowledge base to the parent knowledge base?

Resolved! Adding options to a dependent choice list field

Hi All I'm just wondering if anyone has any simple workarounds for adding or removing choice options to a choice list field that is dependent on another field? g_form.addOption() and g_form.removeOption() don't work as they seem to get overridden by ...

Dubz by Mega Sage
  • 3786 Views
  • 2 replies
  • 0 helpfuls

GlideRecord addorcondition with muliple conditions

Can I add and andorcondition that includes more than one query ? For example I want to do the following: The only thing common between all 3 queries is the name = department, but I cant use it in the OR condition from the addQuery piece. I understand...

anfield by Tera Guru
  • 5692 Views
  • 8 replies
  • 1 helpfuls

GlideRecord GetDisplayValue in addquery

I am importing some records to the cmdb, and running a onafter script to check if the manufacturer and model exists or doesnt exist and then creating those values (in those tables), then updating those values on the cmdb record. What I want to ask is...

anfield by Tera Guru
  • 7993 Views
  • 7 replies
  • 1 helpfuls

Resolved! Link to attachment in email notifications

I have a requirement on certain tasks to list out the files attached to the task rather than send them as actual email attachments. This is due to the volume and size of attachments on these tasks. I've successfully created a mail script which lists ...

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tchaikin by Giga Expert
  • 4523 Views
  • 9 replies
  • 1 helpfuls

Resolved! 'Flagged' Knowledge Feedback visible to end users

Hello all, a customer has asked me to investigate what she sees as an issue with knowledge comments (feedback) created by ITIL users using the 'Flag Article' button is Service Portal - here is the issue: - an ITIL user has access to 'Flag Article' fr...

kc1959 by Tera Contributor
  • 4391 Views
  • 10 replies
  • 1 helpfuls

Resolved! Setting Integer in Variable Saves as Decimal/Float

Hi all, I need help with a script that's been bugging me. I am working on a service portal catalog item that assigns a number that is incrementally generated for each successful submission. The number field is read-only and viewable only on TASKs tha...

ParkPants by Tera Contributor
  • 3969 Views
  • 3 replies
  • 0 helpfuls

Resolved! Ui macro not showing in service portal

Hello guys, We have few catalog items which has ui macros and they work fine in platform ui but not in service portal, i have used OOB "Sc_category" page for displaying the catalog items, I came to know that ui macros are not supported in portal and ...

Resolved! Service Portal - Disable Leave Site?

Hi, I cloned form widget and keeps getting this leave site alert when I'm trying to click on save button of the form. Any suggestions to get rid of this alert?  

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ah16 by Mega Expert
  • 4903 Views
  • 11 replies
  • 0 helpfuls