Hi Team ,we are capture the changes in global update set ,now requirement changes and client asking us to capture in custom application scope So is it possible to move the global update set changes to custom scope automatically or we have to recaptu...
Hi,How to validate a field which should accept only numbers with separators or decimals.Eg: it should be like 0,00 or 0.00Can someone help in the validation regex for this requirement. Thanks in advance!
Hi, I have the field 'name' of type string in my catalog item. I need to write on change client script on this field.The user can type only these combination of characters: 1) small english letters2) numbers3) he can use only the special symbol '-' ...
I have an on Before insert BR on the incident table that suppose to populate the assignment group field. Even though Im getting the log 'TRUE', the assignment group is not populated and instead Im getting an empty value inside the assignment group fi...
Hello, This is quite confusing for me and would appreciate if anyone responds. Scenario is we have two support groups.1. Customer Support Group 2. Employee Support GroupChat will be routed based on the user who initiated a chat, right? Initially an i...
Hi All,I have a requirement when the catalog task state should be updated with the RITM state. Below is the scenario. One RITM has two parallel tasks. One task is pending customer action and another one is a work in progress. I need to update the RIT...
Hi,I have a requirement to create a UI action in problem table i.e., Cancel ButtonIf user Click on cancel button, then problem record should closed and problem task which is associated with current problem should closed. Cancel reason should updated ...
I used record producer for one of the catalog item in CSM. In record producer I created 2 containers. When I click on Preview item I am able to see the Expand and collapse buttons on Containers. Once I do the same in service portal it is not visible....
Hi, does anyone know how to restrict the visibility of a UI Macro - for example the user_show_incidents that comes out of the box? I want to make this available only to users with itil role so it is not visible to self-service users.There is somethin...
Hi,I have a table Company(core_company) which has 2 fields Name(name,type : String) and Area(u_area, type : Choice). In Area there are 10 values(or more).For example, when Area = Russia, there will be 3 Name(A,B,C); Area = Japan will have 3 Name(C,D,...
Hello Everyone, I am facing one issue where I have two tables "finance" and "masterdata". When a finance ticket is created from a record producer then a masterdata ticket should be created and the variables (from 'question_answer' table) from the fin...
I have date field in catalog item, i need to restrict user to select only any of the date within 3 days from date of request.And also wish to restrict user in selecting previous date from current date. Thanks in Advance
Hi all,As our requirements we need to create custom page instead of login_cpw.I need solution for any time system throw user to this page - redirect it to my custom page.I see this solution Using different password change page after login but- i want...
Hi all , so i have a task.. when custom table form is created and submitted it should be converted to pdf with all fields and also get attached to the email. How to achieve this
Dear Experts This is my first implementation of Job Scheduling.Please let me know about the following. I would like to set the execution timing to "Quarterly".(e.g. Run: 1/1, 4/1, 7/1, 10/1)How should I set this up? Best regards.
