Hello all, I am working with the PagerDuty integration and wanted to know if it was possible to have the assigned to field populated with the user that is currently on-call for a specific group. Example:Any incident that has P1/P2 priority set and ha...
I want to fetch user data from BambooHR into servicenow
Hi Team , How to create a customer satisfaction survey . Can anyone please provide steps to create survey . Thanks, @Ankur Bawiskar @OlaN @SatyakiBose @BharathChintala @Gunjan Kiratkar
We have a catalog item "Archive user" It has a variable "User to be archived" When the request is submitted I want the user to be automatically removed from the group. My problem is I cannot do "each itemin" as it wont let me drag and drop the dat...
I have a UI Action which does a confirm before force closing a table record but I'd like to replace the confirm with a prompt, asking the user to enter a comment for force closure, but can't seem to get the prompt input into the comment, it shows as ...
var a = { "a": "1", "b": "2" }; var b = { "c": "1", "d": "2" }; var c = Object.assign(a, b); gs.log(c); why ;)?
I've seen this posted as a solution, but I can not get it to work. We allow someone to open a request on behalf of someone. The variable for that field on the catalog item is u_who_is_asking_for_this_to_be_completed. I added a "run script" to the wo...
Hello I am in the process of configuring Queue Manager on our SNOW instance,I have gone through a video, but it states how to use the queue manager module but doesn't talk about how to activate,Queue Manager - YouTube.I have searched the literature b...
i want to know what is email id of my pdi and how to send mail to servicenow pdi ?
I have a question regarding the Change Approval process.One of the changes that I submitted for approval was approved by my manager and the state went from 'Awaiting Approval' to 'Implementation'. The states are Read Only. Something that I did on the...
I want to update the file attachment order based on the file name in kb article. i.e- Alphabetically but default setting is seems based on the timestamp of attachment.I want to know from where we can change this setting? or from where we can set file...
We are trying to configure our firewall to allow the dev instance to POST a REST Message back to us for the REST Outbound Message. Is there a simple way to determine the IP address that my dev instance will use when making outbound REST requests?
Hi all, I would like to automatically update "additional comments" with text when a catalog task (sc_task) state changes to "awaiting caller" state choice, so when I select "awaiting caller" and then save the form, then the additional comments shou...
Hi,There is a field validation and it will show error message ,if not validated properly.Now the error message should be shown in different languages based on user's language How to achieve this?Thanks in advance!
Hi We are having an issue trying to hide 'work notes' added to a knowledge record from appearing in the comments section of a knowledge article. I have set the property glide.knowman.show_user_feedback to 'onload' so comments appear but this includ...
