Hi All, I have Third-party oAuth Configured for accessing external data through REST API I'm able to fetch the token for the credential using Grant type=Password.I used the third-party API username and password to fetch the token. Credentials has a m...
Hi, I need to display fields on the Agent Workspace on click of a UI Action. I found a reference link -> www.ashleysn.com/post/workspace-ui-actions and was able to do it but the catch is I need to display a date field which I was not able to find in ...
Hi all, I want to hide the button in related list based on role of logged in user. This is for Account table, case tab. There's an Add button that should be hidden for a new role I'm creating. I've tried gs.hasRole or gs.hasRoleExactly in the conditi...
Hey Folks, I am trying to execute a after update type business rule to copy "variable" value to "comments" field. But the condition should be like, "when variable value changes" copy the value to additional comments. In a business rule filter conditi...
We recently upgraded to Madrid and I am attempting to configure Agent Workspace with functionality similar to our advanced view for closing incidents. We have a UI Action popup for proposing a solution to an incident before the task is closed. The po...
Hi Team, 1. Define which file types can be uploaded to your instance using the glide.attachment.extensions system property. This property uses a comma-delimited list of allowed file extension types. Only the specified file extension types be uploaded...
Probably a very basic question but I'm having trouble finding an answer. I've been working in Servicenow professionally for about four years and I think I have a market need for a product. I'd like to create an application on top of Servicenow with t...
I have a form that has 5 checkbox variables and a requester can select all 5 checkboxes. Is there a way to build a switch activity to evaluate these checkboxes instead of creating 5 if statements? Trying to simply this workflow as much as possible...
Hi All, I am attempting to create a flow to route approvals to a certain group for approval. In order to select the group, I am using a decision table (built with decision builder) as there are currently 4 groups but it will be growing over time. Wel...
Hi, How to autoclose incident after 3 business days Exclude weedends
Hello, I'm trying to make the additional comments in the Incident ticket form on Service Portal read only if the incident is closed. Below is what I have tried. Thank you in advance. I tried the incident.comments ACL and added condition "State" is no...
I have created a Scripted REST API to get user criteria for a user. The script I'm using is: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var queryParams = request.queryParams; var userID = String(queryParams.user); r...
Hi all,I have created one scheduled job to trigger notification. When I am trying to select "Time Zone", it is showing "Invalid Update" error message when creating/updating scheduled job. what could be the cause? Can anyone please suggest?
Afternoon all Im working on an ServiceNow to ServiceNow integration via Rest API. I have a field 'implementation plan' on my side which is a string field. On the Customers side the 'Implementation Plan' field is a HTML field. When i create my record ...
