Hello all, I am querying the sys_journal_field table to display the Additional comments on email notifications, I am also using getRowCount to display the comments' respective order number next to them on the notifications. I am having issues displa...
Hi all, I have a requirement to grant users a custom list layout based on whether they have a certain role which I achieve by building the list in sys_ui_list and sys_ui_list_element (and delete the records once the role is removed from the user). My...
Can we delay onsubmit catalog client script ? I am facing this issue as script include (Which gets triggered on onchange) is taking time to complete and there is big possibility that users submit the request before script include is executed, causin...
I am trying to implement LDAP integration for Users and Groups. I am able to fetch almost all the required attributes to my ldap import set except below attributes In Users - Enabled, Modified, Created . In Groups - GroupCategory I have defined them ...
Hi,I have a client requirement to have a request form field "URL". Basically, asking users to enter a URL of the site they manage. Requirement is to validate the URL if it is valid. How would I do that considering I have validation criteria?
Hello Everyone,We have an existing notification (SLA breach) and we want to integrate it to be sent to Microsoft teams. Can you tell me the step by step procedure on how to do this? I am not good at REST API. Thank you in advance!!!
When I was reviewing my requests in the Portal, I saw this message "Tickets are picked up within 4 hours (M-F 9-5)". This is not applicable for us, so I removed itWidgets / Ticket Fields / Includes in Pages / Ticket (ID) / Ticket form — Container 2...
I was reading the book called Mastering ServiceNow by Martin Wood. I am on part where to add Simple List widget, I already have Display field, Glyph and Link to this page. However the Secondary fields is missing. I want to display ticket number, shor...
I've created a copy of the sys_user_group table and added some custom fields and I have the LDAP Group import working just fine. However, there are a couple fields that I can't seem to come across. When I run a powershell command to get all the pro...
Hi All, I was able to add announcement messages to service portal using "SP Announcement" as shown below. But I would like to have similar functionality in Platform UI also. I went through below thread but it seems it is applicable to service port...
Hello experts, I have created a simple flow that triggers on the updation of a record in a custom table. The flow sends a notification. However, the notification is not getting attached to the target record even though the logs show that the target r...
Hello, I have an email script that looks up a user's info and then adds it to the end of an email notification. The lines of info should be separated by a new line, however, when I try to do this with \n it is not working. It just adds a space betwee...
in reference to link: https://community.servicenow.com/community?id=community_question&sys_id=5ab3cd28dbafc4d0feb1a851ca96192d please refer as am stuck with: How are you determining whether the rest call is working fine or not? it works when i just...
Hello, I have a script include that searches a table. It should pull records if the 'pay_period_end' date field is greater than or equal to today's date. It doesn't seem to work, is there an error? It works when I remove my grPayPeriod.addQuery line....
I need to get the name of a catalog item into a script include from a reference qualifier. I was going to use the "current" object, but I can't figure out what type of record it is, and i need to know that in order to dot-walk.Help?