Attempting to duplicate the VIP 'Caller' functionality seen on the Incident list to the 'Requested For' field on Catalog Task & Requested Item lists. As Field Styles do not seem to support dot walking is there another way to accomplish this without a...
Hello, Currently, when user replies to the email from the system, the reply goes to Work Notes section. Our customer would like it to go to Additional Comments. How can we achieve that? I already modified the inbound action with following line: curre...
The documentation on delegation is pretty clear: Specify the responsibilities the delegate will assume using the following check boxes. You can delegate: Approvals: The delegate can approve items on your behalf.Assignments: The delegate can view an...
Hello Community, I would like to move Configuration Item [cmdb_ci] between instances DEV -> TEST -> UAT -> PROD. I couldn't do that via Update_set as changes I made weren't captured. I tried via XML but it seems that I can't move all settings at once...
How can we fix the issue as all ITIL users are able to see everything in Portal View which should be ideally in Default view? How do I change back to default view? We always had Default view for all ITIL users but suddenly after Go-Live of Asset Mana...
Greetings, I am trying to create three reports that shows CMDB applications where there are: no downstream relationships orno upstream relationships orno upstream/downstream relationships I have tried using the table cmdb_rel_ci (CI Relationship) but...
Hi I have a requirement in which I need to achieve below When User say "HI" OR "hELLO" TO vIRTUAL AGENT, it should reply that "hello Type something more relevent to topic" but now as we have developed one topic for Unhandled requests, it connects to...
I created a new table for the manual entry of records. I also created a new system number and prefix to go along with the new table. When "Insert and Stay" is used as records are entered, a new record is created but with the same number as the origin...
We have a client who requires multiple reports periodically. I have built these reports and they are scheduled to send to the account manager as required. However, the account manager then has to upload the reports to the client's repository with a...
I want Change task to be auto-assigned to assignment group selected in Change Request I have added User approval to "Change Request - Normal" workflow Once approved, there is a Branch task that leads to 2 "Create Task" activities. >> Wait for Com...
Hello all, I am having difficulty with my transform map. It is only importing part of the data stored in Excel. The limit on the scope/description field is set to 4000, so I'm not quite sure what the problem is. The Excel template has fields that go ...
Hello, I have a UI action that redirects to a URL in a new tab, but it does not seem to be working. When I click it, nothing happens, is my code wrong? I want the sys_id of the current record to be attached to the end of the new tab URL. (See pics b...
I am looking into creating a utility script include that can be used across any widgets to be created for a specific application. I tried to test a basic call for the server-side script, the script include using GlideAjax, unfortunately, it's not wor...
Here's the requirement I'm trying to achieve:When a Change Request is created it's automatically populated with a word document attached (but it has a unique ID). For example I have a "request for change" questionnaire document template. Each time ...
Hi, i know how to customize the sys_popup for reference fields. however, a requirement came up to have different content in the sys_popup in different cases. For example, when i look at requested items lists, on one list the popup should include so...