Get all variables by client script : Service Catalog
Dear community,Is there any function same as g_form.getEditableFields() for Portal? I want to get the list of all variables in Service catalog in portal.Thanks in advance
Forum Posts
Unique Key violation detected by database (Duplicate entry 'e7aa93430f6e7a007bd40eece1050ef4' for key 'PRIMARY')
Hi ,Getting "Unique Key violation detected by database" error while creating incident record in Test Instance.Actually i have moved one updateset from Dev to Test.after that i have tested in Test instance getting above error.While moving updateset ge...
Is it possible to capture audit history while setWorkflow(false) is still being used
Hello, We have two tables and each of them has after update Business rules to update values on the other table upon change in value of one of their fields. Eg: After update business rule BR1 on table A updates values on table B After update rule BR...
ATF - Run server side script not able to get the previous step Sys ID of the record
I have only 3 steps. 1)Impersonate(ITIL user) 2) log and 3) Run server side script. There are only 1 parameters(parametrized test) 1) Group name: Change Management (referenced) I am using 'log' as a step to pass on group Syd ID. (step sys-id and...
Copy and Paste screenshot that creates an attachment in incident form
Hello all, We currently have a drag and drop and paperclip as methods for adding an attachment to an incident form. I would like to create something where the users can copy and paste the screenshot and that will automatically add as an attachment t...
How to integrate REST API through Azure AD to SNOW?
Hi, I configured SSO from Azure AD to SNOW, but i need to access REST API using SSO credentials. I configured Azure AD Oauth , getting access token but i am not able to access snow api using this access token. Please help me on this.
Configuring OAuth External OIDC Provider for inbound REST API requests
Greetings, I have been attempting to use an External OAuth Provider to allow access to my SN instance's REST API. I am able to generate the needed token but when making a API request I receive a 401 error. When checking the SN error log I have the er...
Resolved! Using script to update workflow state in a new Knowledge Base
I'm not terribly familiar with javascript and I'm wondering if someone can provide a little guidance. I'm trying to update a script previously used to push a different attribute of a group of Knowledge articles. The idea is that we have a new Knowled...
Resolved! Is there a way to show two tables in one list?
For some reason, Interaction records are not included in the Task table.This makes it difficult to show a Service Desk agent a list called "My Work" where all of their work is actually present. Is there a way to show records from both the Interaction...
Resolved! Use recipient's name in Email Notification
Hi, I have an Email Notification which is sent to the Group XYZ. How can I get the User's Name of each member in the group XYZ so that I can start the notification with a personalized greeting for each. Is there, for example, a field that I can use...
Getting 401 when using OIDC to enable AAD oauth for SNOW API
Scenario: Configure ServiceNow API (London release) to accept AAD authenticated tokens for ID verification Setup: Using a brand new dev instance, used out of the box Azure AD OIDC config, added my Client ID and Client Secret from my Azure AAD Applica...
Default value for a Duration Field
Hi,I am looking to have 12 hours by default in a glide_duration field.I tried, default value:"1970-01-01 12:00:00""14400000""setDisplayValue('3 04:30:14')""javascript:setDisplayValue('3 04:30:14');"On the wiki, it is mentioned I didn't find the answe...
How to add an iframe to a UI Page
I have an iframe that contains a UI Page. I would like to take this iframe to add it to another UI Page. The reason I want to do this is because we have stood up password reset and those UI Pages are locked down out of the box. I would like to add so...
Resolved! how to set value of choice field in transform map?
Hi, I am setting value of choice field in transform map with script as below but it is not working it will set value as 2-Medium always . (function transformRow(source, target, map, log, isUpdate) { if (source.priority== 'High') { target.priority ==...
Activity Log on Configuration Items
Good morning everyone. I was wondering if it was possible to add activity logs (i.e. - Additional Comments or Worknotes) to the configuration items. The reason we would like to have this feature is to keep track of work that may have been perform...