Resolved! Virtual Agent Title and Color on portal
Hi All, How to change Title and Color of Virtual Agent of Portal,
Forum Posts
Resolved! how to add Hyperlink in the Sp portal
My Requirement is in SP portalsIn ServiceCatalog-->can you help me--> create a New Enhancemet.there I need to Add link , which should redirect to the KB Article,how to do this?
Resolved! OpenFrame is not Working
Hi All, Hope you are all doing Good.Previously my phone call in ServiceNow using Open Frame is working smoothly.After that is not working. I jut reconfigured again and check it phone call is not initiated. But it is working in the Twilio configuratio...
Resolved! Getting a Widget to Render
Hi folks,This is a duplicate of a post I put into ITSM (still getting used to the new setup).I've created a few widgets to simply display a flag. When I go to the service portal page designer they show up as expected. However, when I go to the brow...
How do I limit the visibility of incidents on a particlular business service to a specific group
I am onboarding a new team and their requirements are for all their incidents to be visible only to their team and nobody else. I have set up routing based on business service to their team, but am not sure how to achieve the security aspect of this...
Resolved! How to use 'Contains' condition in workflow switch activity outcome
Hello,Hopefully an easy one but it has escaped me, the overall condition is that if a reference field in the change request = Process 1A Network, go to the following in the workflow.I want to change this to if the reference field on the change reques...
how can we capture notification is worknotes
@Jyoti36 How can we capture email notification in worknoteswe have strike field in incident form when evert the strike changes notification will send the user the same notification should get captured in worknotes how we can achieve this.we have send...
Resolved! Importing values in a custom table
Hi, I have a requirement where I need to import the data from an excel to a custom table in excel I am getting value of 3 fields for example email, UserID, Asset ID in on field after transforming it i need to push these three fields in 3 different fi...
How to change "instructions" value of a element via script?
Hello Everyone, How can i set the "Instructions" value of an element via script? my requirement is to change this value on the fly based on the account. I am not sure which property or method to use to set this value? Any help please?
Resolved! always show 'g_form.showFieldMsg'
Hi, This is a simple question. I'm a record producer and want to always have a message at the bottom of the field. How is it best practice to implement it? Thank you in advance,
Create equivalent user role to sn_customerservice.customer_case_manager for Incident Service Portal
Within CSM there is a user role sn_customerservice.customer_case_manager which allows its members the ability to view/edit/create cases within their 'Account'. My company has recently moved from the Case module over to Incident and want to replicate ...
I want to auto populate the number in multirow variable set for each row
Hi Team , I have a requirement to auto populate the number field in multirow variable set in ascending order . In the multirow variable set we have a field called "Number of Chefs" each time when we add one row that time the number of chef should au...
Adding a new filter value for datetime fields
Hello guys does anyone know if it's possible to add an option to filters that use datetime fields ? I would like to have an option here that would say Last 2 weeks (this has to be dynamic as we need all the data created over the last two weeks not c...
Why Integer type variable is returning 0 in my script?
I have a form where I have an integer type variable. The value of this field is 1. But when I try to log the value in my script, it's saying that the value is 0. I have no idea why this could be happening? If I log the value of any other field on tha...
How to remove announcements, quick links and my frequently used apps from agent workspace homepage
I want to remove announcements, quick links and my frequently used app widgets from this hr agent workspace. How to achieve that?
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