Hi all, I have two Incident SLA Definitions, 'Response' and 'Resolution'.I would like to set the Start date/time of the 'Resolution' SLA Definition to be the same as the Start date/time of the 'Response' SLA definition.Any idea how this can be done?C...
Hi All,This seems to be simple but for some reason the condition that I am setting up is not accepting the javascript:gs.getUserID(). I am trying to provide a report to the current logged on user that is assigned to him with the following cond...
Hi, I have a List Collector variable on a catalog item's form with attribute set to 'glide_list'. So it displays as a glide list and on load of catalog form it shows up with the lock icon as below (One has to click on the lock icon to expand it and s...
Hii have written a onLoad client script and on based of condition i am removing the choices from choice list field using removeOption() method. g_form.removeOption(‘state’, 0);g_form.removeOption(‘state’,2);etc. Except one, all choices(which i menti...
Hello Everyone, I am new to this, this is my first question, Can someone help me in adding the related records in filter?I want to filter the incidents to find out on how many incidents the users are attaching the Knowledge articles and on how many i...
Hi all, I would like to create a before query Business Rule which only runs on the List Layout, and not on the Form Layout. And for both on the same view. Any ideas on this? I only did some small investigation yet, though thought maybe on the Com...
Hi @Ankur Bawiskar, I am getting this error "Error: Cannot read property "variables" from null,Detail: Cannot read property "variables" from null" in flow designer while using flow designer for creating new user. code: var nameProvided = current.var...
Hi, We need to create a custom scoped application extending from Task table. We want to reuse below columns of "task" table in our new custom table.1.Number2.Status3.Assignment group4.Description5.Short description7.Additional comments.8. category an...
Hi All, I've had a few requests to introduce Rich Text Editor, HTML on the Description, Work notes, and additional comments fields for Incident, Stories, and Requests (RITM and SCTASKs). I'm here to get some input, and determine if there's a right ...
Hi All, I have a catalog item called "XXX Application Access". And we have a variable on the form of type "List collector" where users will be able to select one/more applications from cmdb_ci application table. Once the request is submitted, the app...
Experts, I am working on an integration between servicenow and another case management application. I am setting up OAuth integration. I am successful in setting up with Grant type as JWT Bearer token. Now I need to do it with Grant type as password...
Hi, I've modified a copy of the OOTB SLA notification (the one that gives a warning at 50% and 75% of SLA) and disabled the original (only changed the content of the email, nothing else. For some reason, the notification does not work. I should note ...
Hi Experts! I'm working on fix script that will set one field on interaction record:}else{ grReq.setValue(field, genericUserId); new global.SsgMdcGlobalApiFunctions().setUseEngines(grReq, false); grReq.update(); }as there is RO data poli...
We have a few mandatory workflow variables setup. The variables are mandatory to ensure the techs populate them before closing a task as the information is required in subsequent tasks. Unfortunately, we have been running into problems with the Catal...
I wish to document a large set of requirements that apply to future products. I want to create a epic with underlying stories to document those requirements.How can colleagues copy/paste or clone that 'template'-epic (with underlying stories) for the...
