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Forum Posts

Scripting Probes and Sensor

Out of curiosity I've been playing with the SncProbe API for triggering a probe. I've found quite a few community resources covering how to trigger a probe e.g. Re: How to start a mid server script file from run script activity?What I haven't found w...

tim2222 by Giga Guru
  • 9220 Views
  • 3 replies
  • 2 helpfuls

Trying to install Playbook Experiences as part of Developer course. when i tried to install "Palybook Experiences" getting failed. Please assist.

Hi,   I am trying to install "Palybook Experiences" as part of Service Now Developer training on Demand course. But when i tried to install as per the instructions. getting failed message. "Below you will find information on how to Install Playbook E...

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Resolved! Knowledge Result Widget

I've  cloned Knowledge Result widget, and when I placed cloned instance on the Service portal page without any modifications, I started getting JavaScript error:  "Server JavaScript error "KBPortalService" is not defined." and it started prompting me...

djordjeg by Giga Contributor
  • 4247 Views
  • 7 replies
  • 9 helpfuls

How to add URL link to email notification?

Hello, I came across a enormous posted on the web on how to add link to email notification.  I have tried more then 3, but I could not get it to work. Could someone please help?  Thanks  

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Radhika11 by Tera Contributor
  • 3467 Views
  • 13 replies
  • 0 helpfuls

Decode URI is not working as expected

Hello All, I am trying to decode a URL, but due to the special character "&", the url is not being coming back as expected.  url that has to comeback: com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=342dc43a60d929007c9ff3c5c6f68fcf&sysparm_fi...

deepum by Giga Guru
  • 2149 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Trigger Notification from workflow?

Dear NOW Experts, Please help,  I have a requirement where notification is to send to the user from a previous task. When the technician adds the user name and email.    How can I trigger the email to be sent to User Name 'Test User' and to email tu...

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ND7 by Kilo Sage
  • 4317 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to create business rule on catalog task (sc_task) table?

Hello, How to create a business rule that grab all the Catalog Tasks that belong to a RITM? Here is what I have, but it did not work.  Please provide suggestions.  Thank you HERE IS THE ENTIRE CODE: When to run:  after insert and update (function ex...

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Annie10 by Tera Contributor
  • 3838 Views
  • 9 replies
  • 4 helpfuls

Resolved! Adding new columns in report not working

Hello,  I'm during the report creation on Asset [aml_asset] table.  When I want to add new columns, to be more specific: Requested Line[+] -> Variables[+] -> Here I'm choosing specific Item -> List of fields    From that list of fields I'm choosing 2...

Resolved! setLabelOf not working

I m working on a service catalog where i set the catalog item label , using setLabelOf, but unfortunately its not working. In one of the older post, its been mentioned it will not work in Service catalog. does it hold true? If so, how could we achiev...

Resolved! Unable to access g_form in widget code

I am working my way through a method for one service portal page to call another and pass arguments.  At least, that's the idea. As a waypoint along that path, I am trying to write a widget version of onChange().  Yes, $rootScope.$on('field.change', ...

how to auto populate variables of a catalog item

Hello everyone, i am so new to service catalog so i need your help to achieve one task I have created an catalog item and have added 3 variables to it named as User, Department and manager now whoever logs in , i want user variable to auto populate w...