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Hi Team, How to report on missed time cards by users last week, those users who don't have time cards last week entered. Kindly suggest how to approach this by a report for manager's usage. Help is really appreciated Thanks, Manish
Hello I would like to run a fix script to set a value of a field to the same as another field. On the task table I have a field "Case's Vendor", and where this is "--None"" , I would like to force the value to be the same as the field "Asset's Vendor...
Hello, I have a question, how can I create a report (or list it via script) with all open RITMs (State == Open) but where all fulfillment tasks are closed? In other words when there is for example a request which has 5 tasks and all of them are close...
I'm trying to filter views based on roles so I made a view rule with a script. It's the same script that most of users applied to filter views but in my case it's not workingrole: Prueba_view_roleView: prueba_vista_roles (function overrideView(view, ...
Could someone please help to hide the highlighted section. This is Service portal. I see when I hover it around.. http*********************id=community_home. Is community_home a page or widget?
We have a requirement to hide few choices in a field in form view and list view. We can able to hide choices in form level using client script but unable to hide choices in list view also. This is dependent field (like Sub-category). Tried client scr...
Hi, Can anyone please let me know the use of priority field on business rule? I know the use of order field on business rule but not priority field. Thanks & Regards, Abhishek
Hi all,How can we use Async Business rule, and where can we use and what is the purpose of Using it?Can any one provide the real time examples except the wiki.Thanks in advance.
i am unable to switch to global scope, please provide navigation details.
Hi, Can someone please explain the meaning behind this message. Please find attachment to understand the question.
Hi all, We are in a requirement of creating a relative duration for the SLA definition. Condition 1: If Case raised before 10AM, the SLA should be fixed on the same day 5:30 pm Condition 2: If the Case is raised after 10AM and before 3PM, the SLA sho...
Hi,I have the following code working for a user submitting a catalogue item: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '' || window) { return; } // check if we are in an order guide using the g_ser...
Hello Guys, We need to report on the incidents resolved by Service desk level 1, Service desk level 2, Service desk level 3 groups to achieve the below scenarion 1) The tickets that are assigned to only one of these groups through out their lifecy...
Hi All, Is there any way to call script include synchronously from service portal other than getXMLWait()? I am using getXMLWait() in onSubmit client scripts. Thanks in advance. Prateek Gupta
Hi I want to approve / reject a change request using scripted rest API . Can anyone help me with this .
