Change order for UI Actions in Agent Workspace only
Hi,Is there a way to update order for UI action in Agent workspace only and doesn't affect order in UI16. Thanks
Forum Posts
Resolved! Personalized filter. Using Javascript.
Hello, I am trying to create a personalized filter in a specific module however, it is not solving my problem. So, I think I should use javascript. I need a filter that shows all the records created by me or created by someone from my group (that I b...
Programmatically change scheduled report filter
I have a user request as follows. We have a monthly knowledge base report of upcoming expiring articles. This could contain articles from quite a few different authors. I have been asked to find out if I can send out that report to each author but...
Order guide not showing under category in service portal only
Hello, I have a new Order Guide I created. In our Dev instance it's fine. However when I moved to our Test instance, it isn't showing under the specified category. nor is it searchable.. In "non portal' ServiceNow, it's visible under the category and...
Need help understanding MID config for Flow PowerShell action processing
A new flow that processes a PowerShell script failed because it couldn't find a suitable MID server. We have four MID servers in Prod, we'll call them MID2-5; Dev/Test share a MID server, MID1. Here is the configuration for the PowerShell Action ...
Resolved! Service Portal Widget: Client Side Script to add items from <select> to <table>
Hi Community, I am very new to this. I am trying to create a widget. This is the basic structure. Now, When I click on Add Button, the hosts selected should be added to the table in a new row. I cant figure out the code. I neeeed help! Also is ther...
Resolved! HTML variable type on Catalog Item - is it possible to remove the toolbar?
I have an HTML variable in a catalog item. I have to have this as it's the only thing that will hold an image. I need to be able to remove the toolbar so it's not editable. Is there a way to do this? Or make it read only?
template_editor_group
Does the template_editor_group role allow the person to edit/delete all templates in the system? Or only the ones they created?
OnChange: trigger an onchange script when a form field has been populated using another script?
I have an OnChange client script watching a field in a form on a page in the service portal. It triggers when I enter text into the field manually but not when my custom widget client script populates the field (using jquery). Is there a way to get a...
About the "Encrypted Text" type field
I have a question about the "Encrypted Text" type field. I know that when a user with a Role tied to an Encryption Context enters an "Encrypted Text" type field, the input value is encrypted. However, I have noticed that if I use a Business Rule to c...
Resolved! How to check the reference field value in a if condition in flow designer?
Hi All, I am trying to check the business area field value in a if condition in flow designer but I am not getting any option to select in the flow. I am not getting the values of the reference field but when I checked it in trigger condition I am g...
How to check whether the fields are configured in field_list in all the list reports we have in our instance.
How to check whether the fields are configured in field_list in all the list reports we have in our instance. List Report without any columns selected. How we can check among all the list reports which has columns selected and which do not. Thank Y...
Resolved! Reference Qualifier: return user country and filter results based on country
Hello all, I am trying to work on a solution where by the logged in users country returns the options for a catalog item reference field. I have in the cmdb_service_model table and built services which are associated to a country. The country (u_cou...
Resolved! Setting Max Length on a Catalog Item Variable
Hi, I am trying to create a maxLength script on a catalog item variable that will work like the attribute used on dictionary field where they set the attribute on the field to max_length=50. Here the text just stops after that number of characters. ...
Resolved! Service Portal - How to make navigation ask "Leave Site: Changes you made may not be saved."
In our new Service Portal, we have a standard SP Header. When we load a Catalog item or other content which takes inputs, and you add input, the navigation lets you leave immediately without asking if you want to leave. Whereas the browser asks if...
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