How to update comments or work notes in incidents in UI Action?
Hi. I am trying to update the value of all comments and work notes using button in UI action. But instead of updating it just added. Ex. change 'Sample123' to 'Sample Text Change'
Forum Posts
Flow Action is NOT able to access HR Case related fields
Hi there, We are having an issue when processing the HRSD Live Cycle Event case through the flow. Our configuration is as follows: Live Cycle Event Activity - called IT Account Disable ProcessLive Cycle Event Activity is configured to call a Catalog ...
Resolved! restrict a catalog item to just one time request per user
Hi there i have a requirement to restrict a catalog item to just one time request per user, that is once its requested and state pending or completed it cannot be requested again. This is requested via the servicenow portal. the attached script does ...
UI Messages translation on client script
Hi all, I see that is possible handle U Message translation also in client scripts. If on server side I use the command gs.getMessage('MY KEY'); I can use the ${} notation both on HTML and client script HTML <h1>${'MY KEY'}</h1> Client Script var mes...
snc_internal not assigned to new users anymore ... ?!? What BR is triggering the assignment?
Hi,we have the csm plugin activated and till last week new users got automatically the scn_internal role assigned when the are created in the system.Now this does not happen anymore.In my DEV it still works.Could anyone tell me how the role is assign...
Resolved! Non- ITIL users should be directed to the Portal page
Hi All, I have an requirement where Non-ITIL users should be redirected to the Portal page. In the script include SPEntry page i have modified the below changes and in sys_properties.list i have created 2 variables but when Non-ITIL users login it st...
Resolved! Need help in catalog variable display on task form
Hi, I have created a catalog variable on a catalog item. I wanted to display the catalog varibable only on last catalog task which is created from workflow. I tried to create a catalog ui policy and added the condition, but it is displaying on catalo...
Resolved! Not able to print current.sys_id in email script
Hi Experts, I have created a notification on "sc_req_item" table and this notification is triggerd by event and event is present in workflow. In notification, i have used email script,and in email script i am trying to print RITM details using cu...
How to Change the colors of text in widget in Service portal?
I want to change the color of these two below text( "Search your Food"). Thank in Advance.
Creating SNOW Report with multiple tables when tables have no similar columns. The report must be in list view
Hi Team, I'm trying to generate a report from two tables by using Database view to combine two tables. Since I don't have any similar column between two tables. Is it possible that I can generate a report from it. one column is common but there are s...
How to set a default filter condition for the table list which will show for reference Fields. I have location field as reference which show locations when we click on it. I want to set default filter which will show records based on that and if no l
How to set a default filter condition for the table list which will show for reference Fields. I have location field as reference which show locations when we click on it. I want to set default filter which will show records based on that and if no l...
Resolved! What are different types of variables?
Types
Resolved! Unable to save Flow Designer due to REST Payload exceed error
Hello, I have a Flow Designer which need to contain about 120 If conditions. I am afraid that it will contains 300+ actions in Flow Designer, so I tried to chop each If conditions to subflow (for example: 1 subflow will contain about 5-10 if condit...
Module Access Policies / unable to view attachments
We have encrypted attachments that are visible to few users. I came to realize that module access policies are used for this. How are this tied to a particular table. I see Target roles listed on Module access policies. Also , I see multiple Policies...
Resolved! Match UserID to a user record
Hi everyone. I was wondering if the following is possible: I have an API that that is trying to populate the Caller but they are passing me the UserID. Is there any way to automatically match that UsuerID to the correct user in the table? I do not wa...
