Hi SNC, I am struggling to get an UI Action to set a value on my record (incident) and update/save the form, but I cannot manage to make it work.I am using a UI acton other than 'Update', it's a separate button and I would like it to do a certain th...
Hi Team, i am trying to send an email, looks every thing is right for me but after email is triggered I can see as "send-ignored" and recipients is empty. where do need to look. please suggest where am i missing
getMyGroups() function is returning any parent group of child group in bread crumb is it expected?
I have a scripted REST API where I want to create a new user session based off the user name (line 4) in the request header. However, because this integration does not use any type of authentication, the current user is identified as "guest". I w...
I have a requirement to create a UI action on incident form and when the user clicks the button for 3rd time, i need to set the state to resolved and add resolution code and notes. I created a UI action 'Caller' as form button on incident form. I am ...
Hi, I'm trying to use $uibModal to open up a modal window that holds an embedded widget. The modal opens fine on the first click, but every click after that requires two clicks for the modal to load the correct content. I've read on a few forums th...
Backstory.... I am new to this so I am requesting help At my company... a New Hire service catalog requests have 1 req, and multiple RITM's. In each RITM there can be and usually has multiple catalog tasks assigned and assigned to multiple users dire...
Hi All, When i am changing my profile photo from service portal it is not reflecting immediately , its taking long time and after login and logout then only its reflecting when am doing this change in my personal instance its updating properly but...
Is there a way role assignment can be restricted to one particular Admin instead of having a group of admin users spread across the globe being able to add ITIL roles without verifying they have purchased those licenses ?
We have a custom table in a scoped application. And for simplicity sake, let's say we have two groups of that are important to this question: those with an "admin" role, and those with a "telecom" role. On my custom table, we have a field name "site...
I am trying to remove white space from signature in emails. In this I found that the HTML field that I use are automatically adding an extra line of HTML code: <p > </p > What I try to do is to add a business rule to remove this line as the use...
I need to add the 'state' column, but I do not know how to do this.I have already tried to change the page editor, but it did not work.
Hi, Does anyone know if its possible to add the Affected CIs related list to a normal change template? I know it can be done for Standard Change Templates (see How to create a Standard Change template with multiple Affected CIs) In the absence of se...
I want to formulate an API which will fetch articles from multiple knowledge articles https://<hostname>/api/now/v1/table/kb_knowledge?sysparm_query=kb_knowledge_base=<sys_id of knowledge base> &sys_updated_on%3E%3D2018-09-06%2005%3A12%3A53%5EORDERBY...
Good morning,Yesterday I got some help from ctomasi and it's working great! Can we concatinate 2 fields to complete a URL? Recap.I have a URL field that is created by concatenating 2 values. For extra credit, I would like to show a hyper link r...