Only current Assignment Groups should have access to update Assignment Group field on Incident form. Please help! I tried business rule but able to select groups which the user is member of but unable to restrict group change if user is not member ...
I am having problems with pulling out the data in the "addresses" array. Below is what my json looks like: "{\"processing_time_milliseconds\": 714, \"addresses\": [{\"address1\": \"7899 hello road\", \"address2\": \"\", \"city\": \"Neverland\", \"s...
Currently, only admins or users with personalize_form role have privilege to see Configured available fields in the Work Notes activity log. personalize_form will do the job but it has provision to change the Form Layout and Form Design as well. We w...
Hello all, We just upgraded from Istanbul to Kingston and we realized that when exporting decimal values in CSV format the decimal delimiter is changed from the comma to a dot. For example 2,15 is changed to 2.15 When exporting in Excel format the de...
Hi All,We have a email notification on Incident table . This will be triggered when incident is resolved. The issue two emails are getting triggered in Email Logs.One is being sent and other is being Send-Ingored. Please see attachments.This is worki...
How to remove "Post a Question" in Knowledge Base
I am not getting the time field from the below code as i have to set it to 08:00:00 how should i do it. next day date i am getting properly how to get the time.And then return the complete date and set the field in client script.
HiI am trying to update the table Printer [cmdb_ci_printer] via a Data Source and then running a Transform Map on those.I can read in the data to the imp-table just fine, but when I try to transform it to the printer table it does not add anything to...
on the asset table, we want to prevent having duplicate entries for 'Asset tag'. How to achieve this?
I have an onChange client script that is using the GlideDialogWindow to show a loading window, it works fine from the catalog but when I try it in the Portal I am receiving a Javascript browser error saying that GlideDialogWindow is not defined. I f...
in which table are the close codes for an incident stored (close_code) I'm closing incidents via the rest api, I need to know where those values are stored so I can populate dropdowns
I have not been able to find an answer about removing devices.I have a user who created a notification device (cell phone) for the on-call phone for his assignment group. Now he has transferred to a different job and wants to remove the phone from ...
Hello Experts, I have a database view of change table and a custom table. in the custom table i have a field reference to change table. using this field i have joined the two tables. now in the list view if i add tags (of change request table), th...
I'm using list edit on an embedded list on a form to allow users to insert records into the child table when the record is inserted for the parent table. The form is a Change Request records which has an embedded list called "Approvers". I requireme...
Help!! I committed a large update set this morning, it shows committed, but when I go to validate, more than half of the updates are missing. Any way to fix this? Do I need to delete the update set, reimport from test, and re-commit?