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Resolved! Can Someone help me how to add the gs.getSession().getLanguage() for the existing javascript (javascript: "name=item_option_new^element=ctms_subcategory^dependent_value=" + current.variables.request_type)

Can Someone help me how to add the gs.getSession().getLanguage() for the existing javascript (javascript: "name=item_option_new^element=ctms_subcategory^dependent_value=" + current.variables.request_type). Please find the attached screenshot for your...

Resolved! User with the necessary role cannot see the dashboard.

A user with the necessary role cannot see the dashboard even though I shared it to the correct role. It gives me this when I impersonate as the user with the necessary role to view it. Here's the config of the dashboard. Am I missing something? Ar...

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Resolved! Reference fields are disabled when using UI policies

Hello.Implemented a script to deactivate a screen field in case of certain status in UI policy. I have a field in my script that I don't want to deactivate, but I'm using exception handling, but the reference field button doesn't work.What is the cau...

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Yuki21 by Tera Expert
  • 1408 Views
  • 7 replies
  • 3 helpfuls

Resolved! how to print in each value in a new line

Hi guys, How can I print each value in the list in a new line? var ci_list = [];     var gr = new GlideRecord('incident');    gr.addEncodedQuery('sys_created_by=azure_user^cmdb_ciISNOTEMPTY^business_serviceISEMPTY');    gr.query();    while (gr.next(...

Alon Grod by Tera Expert
  • 2475 Views
  • 5 replies
  • 2 helpfuls

catalog item decommission from the service portal

Hi Community, Our organization needs to decommission a few catalog items from the service portal as the services are not offered by the business owners anymore and I want a nice way to advise clients when they visit. As they are fully functional item...

greenbean by Mega Contributor
  • 1221 Views
  • 2 replies
  • 2 helpfuls

User criteria to exclude admins

Hi,   I have a question regarding user criteria in catalog item. We want to display catalog item for vip users only and exclude admins. Ex:  ABC is admin XYZ is vip 123 is admin and vip So display catalog item for XYZ and 123 not ABC   Thanks

How do I script a GlideDate and GlideDateTime

I am parsing a JSON. When a change request is submitted I want to auto populate the planned start date and planned end date. The start date show be the current users local time and the end date should be 5 minutes from the start date. How do I script...

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asher14 by Tera Contributor
  • 1817 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does publishing the report auto refreshes it whenever new data comes or do I have to publish it again or is using dashboards the same?

I was wondering if when publishing a report and if there are new data, will the published report automatically update with the new data? Alternatively, can I also do the same with dashboards where I can make it auto refresh whenever new data is added...

Display Button on Dashboard

Hi Everyone, Please guide and suggest how to achieve the following: Display a button on a dashboard(platform interface)On button click, navigate to a catalog item in sp.Add search to the dashboard as we have in sp.Display sp list on the dashboard.   ...

CV1 by Tera Contributor
  • 2136 Views
  • 1 replies
  • 1 helpfuls

How to resolve scan finding

We had a security scan run on our instance, and there is one finding that I don't know how to resolve. Short description: There is a dedicated integration user that runs actions in place of the default Resolution details: Run as user in automated scr...

Resolved! Catalog item forum layout

Hi all, I am curious if it is possible to adjust how the variable are being displayed.  Is it possible to have the top pink box items be displayed on the left while the bottom 4 fields be displayed on the right? They are both different variable sets...

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Matthew13 by Mega Contributor
  • 1735 Views
  • 6 replies
  • 0 helpfuls