We recently observed that Incidents set to the Canceled status were remaining Active. While investigating I reviewed the Incident mark_closed business rule and noticed its condition was set to current.incident_state == IncidentState.CLOSED || curre...
how can i create a new UI View in my 'All Employee' form based on user type 'Employee and manager'.
Hello, I know that ServiceNow sends emails every 2 minutes. I have been asked if we can increase this frequency to 30 seconds? I looked in mail preferences but did not see any potential options for configuring this frequency. Is this even possible?Th...
In the Service portal when you open a change as an end user, we want to display the field "Planned start date".There is no issue to display the field in the widget suming up the change, but the valu showing is incorrect.If the Planned start date is 4...
Hi All,We have used data source to pull data from external data bases(Oracle). When we hit to pull only 10 or 20 records, data source is working fine but when we hit all records to pull, it gives an error "MID Server did n't response". The default re...
Hi, I have a reference field (to sys_user_group) and I want to add a reference qualifier to only show groups that have a certain tag. I am struggling to work out if this is possible as I can't find any examples - any advice?
Hello I need to copy all comments from task to item and vice-versa. I’ve created 2 business rules to do so one on sc_task and one on sc_req_item. I’m facing a problem of loop which makes the business rule copy more than one the comments on the task o...
(Kingston patch3) Hi guys I want to export approx 160 incident with attachments and comments (additional and worknotes) using the "Export > XML" - function from at filtered view and then import them in another instance using "Import XML". I have st...
Hi Everyone, In Change, We have activated Risk Assessment plugin and planning to calculate Risk value from the questions. We want users to fill Impact value directly from drop-down. We have disabled the Risk calculator OOB functionality , risk cond...
I am working in a portal and would like to have notifications shown as numbers on the bell icon in the header. How do I achieve this goal?
Hi All, I have installed the Change Management - CAB Workbench plugin in MSP Instance. But it was not showing in some of the domains configured under Change Module. Then I went to that plugin and clicked on uninstall. Again i dont see any install opt...
Hi all, I'm trying to find ECC Queue Retry Policy in my free ServiceNow Kingston instance. But it's absent in the list of instance properties. Also there is no "com.glideapp.ecc_retry_policy" plugin in the list of available plugins. Where can I fin...
Hi Team,I have a requirement for a script to send a email notification IF assigned to is not empty THEN send to Assigned to ELSE send to Assignment Group. Please note, this can be provided in condition but our management need to reduce the email noti...
Hi everyone,Is there any suitable way to prevent a Scheduled Job from being executed more than once at a time (either using scheduling or 'Execute Now' options)? Doing some research, I've seen some information on the wiki about a semaphore class (Gli...
gs.action.getGlideURI().get('x_referer') - Post Istanbul upgrade getGlideURI is not returning x_referer anymore ..Because of this i am unable to access parameters from URL in a map pge script ? I will appreciate your insights on this. ThanksSwami