I've successfully created a BR that runs on a specific CI service table to create a specific relationship between the current CI and the parent. This is triggered when the parent field changes AND is not empty. I'm not trying to create the same rule...
I'm attempting to set a "start date" date/time field to the current date/time based upon the criteria that one field is true, and the "start date" field is empty. I've been able to make it set the date/time initially (that part works perfectly); howe...
I have selected a catalog item and clicked on "Add to cart" twice. catalog item was added twice to the request.In order to avoid this i need to validate on click on "add to cart item" this should throw a pop-up like "Catalog i...
Hi guys, I have a workflow where just one Catalog Task is being created initially, then once this first Catalog Task is set on Closed Complete 2 other Catalog Tasks are opened. Now if both these tasks are closed complete then other tasks are being op...
I had a requirement to add a new state "DCAB" to Normal Change right after the OOB "scheduled" state. You would think this is straight forward but I keep getting the "Invalid Update" error message. Of course like other posts I can deactivate the BR...
Hi All, In branding editor, I am able to change background color for "Deafult button background color". Where we can update color for "Default button", is there any CSS variable. By default, in my instance it was set to Grey.When I checked with brows...
My entire experience with service catalog has been hindered by the UI policy's inability to cross variable sets. Let's start with one use case:BackgroundUser variable set: contains user information, such as who the requested for is, their preferred c...
How to merge incident and incident sla tables and generate the report?
Hi All, Requirement is to update the child incidents whenever there is any update in parent incident's work notes or state. I am struggling with my code, it only updates the state but in case of work notes change, it is not working. Kindly help findi...
Hi All, Am trying to enable the Virtual Agent plugin (com.glide.cs.chatbot) in my personal instance and it is recently upgraded to London version. When I gone through the product docs it states that it must be activated by Service Now personnel. Can ...
Hi All, I need information how snow and informatica integrated . its urgent for me , anyone help me Thanks in advance
Hi All, Which is the best way to implement restricting visibility to certain records by using query business rule or read acl?
I'm running an onStart script include for a Transform Map to determine first, the number of records in an Import Set and second, if a particular field is empty (null) for a threshold check. I was first calling a GlideRecord for the ISET to get the r...
On one of our environment I have no idea how, but someone was able to do this: I am trying to recreate that again but in another environment, but when I type in Glyph Icon (Bootstrap) I get the following: What is weird is that even in the environm...
I have created a Table called States and have added 2 fields to it Abbreviation (PA, NJ, NY etc.) Name (Pennsylvania, New Jersey, New York, etc.) Then I created a custom field called State, made it a reference field and point it to my States table. W...