Hi All, I am trying to update the work notes of multiple task records, but only one record is getting updated. Below is the script I am using: var gr = new GlideRecord('tablename'); gr.addQuery('parent',current.sys_id); gr.addEncodedQuery('stateNOT I...
Can someone explain to me what the Import Export Map table is all about? I know that's a really vague question.We had an update set move up from our Dev instance and while previewing it, we noticed an entry from the sys_impex_map table but don't reme...
Hi all, I'm keen to find out how you manage data in your non-production instances when you clone? * Do you just clone straight from prod keeping all the data? * Do you not clone that often, so the data is out of date anyway? * Do you exclude tabl...
Hi All, The day I have been dreading has arrived. I have been given 12 API "paths" to an external application where I am to connect from ServiceNow and import their data into 12 custom tables I will create in ServiceNow. Can anyone point me to the...
Hey all, I had a question about querying a table in my ServiceNow instance. I'm currently trying to write a Virtual Agent tool which creates Requests within the Request Table, based on each User's unique identifier (username). The username is not the...
Hi,I want to copy the OOB ITIL role and make some modifications ( remove and add )to the permissions for the new role. Is there an easy method to do this?If I inherit the ITIL role, can this modification be done?
Dear all, I need to build simple pop up UI page for editing user to be more friendly than editing directly records.I will call this UI page using UI Action. Is there any good sample, different that basic hello word, on how to build a smart user edit ...
All the fields except Comments should be read only to everyone but for Assignee and users having CAB Manager role and Change Manager role its should be editable i did the following and it didnt work
HiI have the following problem. I cannot get SN to accept Danish as the login language, or change from another language in the Service Portal.We're translating the Service Portal from English to Swedish, Norwegian and Danish. For reference, we have a...
Hello guys, I am having a hard time figuring out what's wrong with my SLA stop condition as it does not seem to move into 'Completed' Stage. Here is my Stop Condition, the SLA should Stop after the Incident is Closed. Here is my paused condition, T...
Hi All, I have a requirement where in I need to split 11 check boxes in a single variable set in to two columns. Could any one please suggest how to achieve this. Thanks in advance.
Hi All,I want to have a page in place that should come in picture when there is a Update Set Migration.This page should not allow users to interact with Service Portal -- Not even by direct URL editing.This should a page before the Service Portal and...
We are attempting to read the full list of table names using the SOAP API but not all tables are returned. In the System Error Log we see this GlideRecord.setTableName - empty table name: org.mozilla.javascript.EvaluatorException: GlideRecord.setTab...
Hi, I have created a catalog item, it has a selectbox variable with 4 choices, I want that whenever I change the choices, the Checkboxes variables I have made (Menu and function) should uncheck. function onChange(control, oldValue, newValue, isLoa...
I think this question has been asked, and even perhaps answered, but everywhere I've searched on the community site gives no answer to the question, or I'm unable to find it.I have a Variable Set that's attached to a Service Catalog item.I dislike ve...
