Hi,I need to check the current requester is a manager or not. how can i do that in a script. my complete logic would be like follow.current_user = requesting userrequested_for_user = value of "requested for" field of requestif(manager of requested_fo...
I created a new table to use as reference. I successfully configured the field, but when I click on the magnifying glass, it displays the SysID instead of the Project name. Ensured that the Project name display is set to TRUE. Help please. Thanks
Hi All, I am in the middle of creating a complex workflow. As part of this there are several defined points where the workflow may need to loop back to an earlier stage. For these I am using the rollback function. However as part of the process the...
I have a filter on my list collector that is based on the select box. If someone changes the select box I need to remove all selected option from the list collector as they will not longer be valid. How can I achieve this? I need a solution that w...
Hi All,I created an email notification to be issued from Problem table, however I am struggling to pull all problem tasks related to that problem. In other words, I would like to send email notification informing about the problem record with all of ...
We would like our asset management team to be able to use the publish to catalog links in the product catalog, but need to have them provide a workflow and then automatically add a standard variable set to the catalog item when created. I have succes...
I am opening a widget within the spModal class provided in Service Portal - but am wondering how do I close the Modal I've opened once I've done what I came to do in the embedded widget? This seems like it should be easy but I cant work it out. Here ...
Hello all, Does anyone know if theres a way to prevent line breaks in a multi line text field? We have an integration with DocuSign so when the user submits the form it got the error "String contains control character". When comparing to other forms ...
I'm working through the online course on building a service portal. In the lesson it told me to create a new page, and make sure that I have the portal I'm building active. I've done that, but I am unable to drag any of the widgets into the page. ...
Hello, We have non ITIL users who are added to watchlist on RITM's. These users even without ITIL role are able to view the RITM but are unable to view the attachments on the RITM. Is this something out of box that servicenow allows partial access ...
Hi,I've created a custom List Banner Button UI Action. This is on a m2m table.This m2m table is added as a related list on many tables (through relationships). And also displayed in 5 related lists on a same table (again through relationships).I don'...
Hello, I'm trying to get details for a TASK/RITM that has variables such as check box, multiple selection buckets etc. through the REST API. If I try to get just the Task/RITM it does not include the variables, even though they show up in the UI. I s...
Are ${URI} & ${URI_REF} the only options to link through to a record. How would i configure something like "please click 'here' for approval". With 'here' linking to the relevant Change record.
What is the license model when using APIs to communicate to external third party products? Thanks, Alex
Hi, What is the use of allow configuration field while creating table. I gone through the docs but i didnt understand its use. Can anyone explain its use by an example. https://docs.servicenow.com/bundle/kingston-application-development/page/build/ap...