Hi there, I am facing an issue. Suppose there are 2 users. User 1 and User 2. User 1 has access to everything. He can see all the field values in the list view as well as the form view. But for User 2, the issue is, for a table, he is not able to see...
I have a reference field on a service catalog item that points to the sys_user table. When a person is selected, I want to be able to show/hide another field if that person has a particular role. Most solutions I have seen are using "g_user". My und...
Hello! We created a custom table which extends Change Request. We noticed that randomly there were records missing on our custom table. Seems very odd but is there anything that would purge Change Requests on a schedule? Note, we don't have any code ...
I am trying to get my widget to refresh when it hears an event. I have confirmed that the widget hears the event and processes the input, however the HTML doesnt refresh. Would anyone be able to help me understand why? here is the html: <div ng-if="d...
Hi - How can I hide a field on a form based on the user roles? I have created a role and assigned it to the field on the form but it's not working as expected.Thanks.
I have a script include that I call which has a function to determine if a user (by user_name) is logged into ServiceNow (has an active session). I've read posts all over the community but am still confused by what is the actual correct answer, hence...
I came across fullcalendar.io and am trying to implement it into Service Portal as a widget. I've added all the files in my js includes and css includes and the calendar actually renders, but there are a few differences that I don't know how to fix. ...
Hi. I am building a Catalog Item for use in the Service Portal. I have a Widget that is embedded in the Catalog Item using a Macro type Variable. And I have another Reference type Variable on the Item. I want the Widget to respond when the Reference...
Hi all, I am looking for an efficient way to make a new tab configurate with a custom text field, mandatory and a button beside to create a relaunch of the tickets through the Portal Service interface, My requests. I cloned the Incident Standard Tab ...
I created a catalog item which has the following requirements: Approval needed from requestor's manager.Approval needed from any member of group XYZ.Perform a single task after both approvals. I successfully created an ATF to submit a portal request...
I send the request to the following URL "https://{HOST}/api/now/doc/table/schema" but I'm not getting tables "sys_choice" and "sys_translated_text" in the response. However I'm able to get the Schema for both the tables using endpoints "/sys_choice....
Hi After upgrading to San Diego we noticed that text-box size for the String type of variables changed. They appear much larger than in previous releases. I found the way how to control individual variable/text-box (updating System UI-> Field Styles ...
Hi Everyone, We have an requirement on integration of Splunk,SCOM and RedHat CloudForm with ServiceNow for CMDB data population. I am new in Integration. How should I start. Any help will be appreciated. Than...
I'm using a Lookup Select Box variable for a 2nd approval in my catalog item. This variable is referencing the sys_user_group table and I have a reference qualifier specifying the 3 groups to be referenced for the drop-down selection in the variable ...
Hi Experts, I am trying to customize the system status dashboard to show outages based on locations Each Network or Power outage consists Affected location or locations, and I want these locations to show outage legend in the status dashboard. But I...
