How can you make the lists refesh automatically? Is this possible? For example, fulfiller stares at Incident list for 10 minutes, looks like no changes, but then they refesh manually and a whole bunch of tickets came in. How can I auto refresh so ...
I am working on creating an integration between ServiceNow and NetSuite. I have the Incident WSDL set up and it is able to pull information, if I have the sys_id. Problem is, the only way I can figure out how to get that ID is via the UI. ...
Hi _ looking to copy or push task notes and comments to the incident notes and comments field. I would like the Incident Assigned To person to be able to view the task notes from the incident record without switching back and forth. I copied a BR and...
Hi all, Is there a method for retrieving the user_name directly from gs.getUser() ? There are a number of methods described here. They cover the sys_id of the user record, and various other fields, but not that actual user_name: Ihttps://docs.service...
Hello, can someone help me with the following problem? I need a way to get names and values of all active columns for a table, for example alm_harware but i can either filter out inactive field for alm_harware losing field of parent table //also need...
Hi All, I have a requirement to set the module visibility to certain role user(e.g role name is:"canread").If the user doesn't have that role then the module and sub modules should be hidden. I have created new Application called Change and create...
on the computer table (cmdb_ci_computer), i need to pull the values from the assigned to table which is a reference field of the sys_user table. If the value changes, i need to reflect those changes. I am using an onchange client script Present...
Hi All, I need to cancel current workflow and start a new workflow as current workflows have stucked in a wrong script activity in requested items (RITMs). How can i achieve it? Thanks, Kumar
Hi all, When I use the "Delete" button from (Actions on selected rows) to delete a user from a group, it does not delete the user record, it just removes the relationship. However, when I delete a child incident from a parent incident using the sam...
Hi , Run automated script for every for week and generate a reports to send to mail automatically. Requirment: in cmdb table weekly how many records added this reports automatically send to mail how can i do this can please help me on this?
Where to deactivate SLA? I need to deactivate it on our Work Order module. Appreciate your help. Thank you.
Hi I have an import process that uses an attached Excel-file as source. I can then replace that Excel-file to implement changes on demand. As of now "Copy empty fields" is enabled on the transform map, which is fine, but I now need to provide a means...
Hi All,For change table we are having two different views.So I want to get the view name by using script.
I am working on a Service Portal project/workflow, so I started a new Update Set for it. When I finished, I moved my Update Set to another environment to apply it there. In testing, I ran into an error caused by the following issue. I created a new...
Hello, I created a View name it as 'ITIL Custom View' which i need to set it as default all the ITIL Users on Incident table. Can anyone please help me out with this