Hello. I need to retrieve some record information from several tables using ServiceNow's REST API and use it outside of ServiceNow. Is this possible with a single REST API call? Can someone please share with me the best practices to make this possi...
Are there a way you can add a dropdown for list action button in Agent Workspace? I have three extended tables from Case table. From Case all tab (which displays all cases including three extended tables), When New button is clicked I want to give o...
Greetings, everyone. Long story short: I extended the "Task" table for my app. When I impersonate another user, some of the fields that came from the "Task" table became read-only, even though none of them are affected by any UI policies. As illustr...
i have a dashboard in request management, From that dashboard i want to copy one widget. Can you please suggest me how to do copy the marked widget. Or hw to create one same
Hi Team , I have recently enable email client template on kb_knowledge form by adding email client attribute to the table.I would like to know if we can show email button based on knowledge bases?For example : I would like to show email button only i...
I'm working on building my service portal in Helsinki, and am running into an issue when creating icon links that I'd like to open in a new tab. In older SN versions, there was an option to select how you wanted links to open. That is now gone, a...
I have a reference field on my form, that currently references our user table. However, I have a role in my scoped app, and I only want that field to reference users who have the specific role. I cannot use getRoledUsers() from the OOTB business rule...
What is the syntax for Access controls on a ux page? I’m working in UI Builder, trying to figure out how to expose one page to one group and another page to a different group. I have read about Audiences and Variants, but I have a use case where I su...
Hi SN Community, I'm trying to create a script where I can get the first email received in the case (but specifically the message body) Through the code below I can only get the internal work notes: var gr = new GlideRecord('sn_customerservice_case'...
I have a after-update BR in which I am calling Server side script include function. ServiceNow is redirecting user to recently visited page after execution. I need to stop that and user should stay on the record itself. Any idea how to stop recirecti...
The Agile Development 2.0 plugin was installed a while back under Rome. We upgraded our dev instance to San Diego and are starting to look at agile now. If we select Create Agile Group under Agile and fill out the form then click Submit, a blank for...
Hi, Is there a way to follow the execution of a flow step by step. I checked that table sys_flow_report_doc but didn't find details about the flow steps executions
How to make the HTML text field scrollable also when record is read only? when document state = closed, should not edit the document anymore, some data is not visible if not scrollable. Any help is appreciated. Thanks.
Hi, We would like to hide the "View" context menu option in an incident form from all users other than admin. How do I do that? Thanks! Deb
This might be a really dumb question, but here goes nothing: I'm learning how to retrieve an update set from a remote instance. I understand what a sub-production instance is (a test, dev or UAT instance), but I can't wrap my head around what the cou...
