Trying to display choices for a particular field in List view if the current user is part of a specific assignment group. Created choices for the field through Dictionary entry and tried using a query BR to check of the user is part of the assignment...
Hello Guys, We have a reference field "Customer order no" on the form, whenever the user enters a correct value manually it displays "Invali reference" initially and after few seconds that error message will disappear. This is causing lot of confus...
I am new to Service Now as well as API , So my question could be as silly as one could imagine. Need to extract information via API I am using API and sc_req_item to fetch the data. Request : -https://test.service-now.com/api/now/table/sc_req_item?s...
Hi,I am required to implement the following:When a customer replies to an incident that is in a state of "Awaiting User Info", modify the color of the incident number to red.So, I went to Field Styles and created a new style:Table: IncidentField: Num...
We have a client requirement that they want to see the Reports final ticket count in the subject line of the scheduled report. Eg - The scheduled report is for open incident within 24 hrs and that report has 10 incidents data , so they want that coun...
Hi Team, I can able to Generate PDF by using below UI action: I've create a view and by following way created UI action. It is working as expected. var url = '/incident.do?PDF&sysparm_view=major_incident_-_p1-p2&sys_id='+current.sys_id;action.setRed...
Hi Everyone, I have a requirement related to Date Validation, where I have a Date Field name (New Expiry Date) which should not be less than the valid until date of a project. So far I have this record producer where I have a "project_name" reference...
Hello, I’ve been working with MRVS lately in a catalog item and have 2 questions which I couldn’t figure out. I have mrvs with 4 variables, assuming I need to trigger the same client script upon a change of any of these values, is there an efficient ...
Hi,Is it possible to call a client script within another client script?Let's say you have alot of code, and you want it to run OnLoad, so you create a client script OnLoad with the code.Then you also want the same code to run OnChange when the field ...
Hi Everyone, I have a requirement to report on stories rolled to next sprint. What I have done: Created Metric Definition : on Table: rm_story & Field:Sprint. Observation: There are duplicate entries for the story collected. For Eg: Here 1 entry ...
Hello Reader, I am having issues working in 'List Collector' variable type in Service Portal.Below is the issue I am facing. I already have an existing Catalog Item in CMS in which one of the variable is of 'List Collector' type. On selecting another...
Hello All,I have a use case, where I have to check for condition if parent field is empty or not.1) If parent field is not empty then I have to call my script include. 2) If parent field is empty, then do nothing. I have to check these things as soon...
How do I populate a variable in a variable set, with a value from the user record? I had a question of how to do this on an Inc/Req form but that solution doesn't work for Variable Set. See image below on one of our Catalog Items. The 'Requested For'...
var Arrays = Class.create(); Arrays.prototype = Object.extendsObject(AbstractAjaxProcessor, { diffArrays: function(a1, a2) { var a = [], diff = []; var oldBigger = false; for (var i = 0; i < a1.length; i++)...
Please see attached. Work notes are highlighted in "LightGoldenRodYellow" in our instance. I don't know if this is a baseline setting or not (I believe it is). That highlighting used to show up in email notifications to help users identify work notes...
