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DurationCalculator calcScheduleDuration Mystery

I'm having some problems using a DurationCalculator, which seems to be related to the schedule itself. Hoping someone has some thoughts on it. I've included some snippets from the source code below, as well as screenshots of the schedule. The summary...

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Resolved! Dashboard Visible to End Users

We have a go live coming up and we will be tracking issues inside ServiceNow and using dashboards to track to the top issues as the occur.  Based on this, I have the need to make the dashboard we will be using, and the Incidents related to the proje...

Kyle Wiley by Mega Expert
  • 7739 Views
  • 10 replies
  • 1 helpfuls

Resolved! How do you set the Field Order in Form

I added a field work_notes to the Request Item form using Configure->Form Design. I positioned it below the Additional Notes field in the Selected List in Configure->Form Layout. My expectation is that the Additional Notes field would display above t...

Mike160 by Kilo Contributor
  • 4937 Views
  • 2 replies
  • 3 helpfuls

Resolved! Add Variable Editor to Custom Table

I have extended the sc_req_item table to create a u_required_item table, which is related to a u_position table (similar to how sc_req_item is related to sc_request, u_position is an extension of sc_request). The idea is to allow people to define the...

Resolved! catalog item timeout / timer

Hi allHas anyone added a timer to a catalog item so that if the user does not complete the form within a permitted timeframe the page is either closed or a variable is cleared ?This is not a Workflow issue as the item has not been submittedI have bee...

timer - inc.PNG timer - cat item.PNG
poyntzj by Kilo Sage
  • 4551 Views
  • 4 replies
  • 0 helpfuls

How to change view based on role of user?

Suppose there are two roles, roleA and roleB. There are few users present in each of the role. When user of roleA visits incident form, he should be able to see viewA and similarly when user of roleB visits incident form, he should be able to see vie...

Community Alums by Community Alums  
  • 9387 Views
  • 7 replies
  • 3 helpfuls

mulesoft integration with servicenow

Hi all,There is a requirement to integrate mulesoft with servicenow.Can anyone help me out to what is the procedure and what an all things we require for client and what should we provide to them...etc.. using web based integration method.Regards,Shr...

shristy2 by Giga Expert
  • 11976 Views
  • 8 replies
  • 0 helpfuls

Resolved! Add multiple approver to change request

How do I add approver to change request if I am not using Assignment group? I want to add something like this :\ Which is from Requested Item related list. For CHANGE, I have this option : It doesn't allow me to EDIT as per OOB functionalities. My r...

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AmritaT by Tera Expert
  • 3986 Views
  • 5 replies
  • 3 helpfuls