Discover mobile devices - iPhones, iPad etc.
Can ServiceNow Discovery discover mobile devices (for example iPhones, iPads etc) ?
Forum Posts
I need to copy comments (Additional comments) from incident task record to its Parent Incident record? Any script ?
I need to copy comments (Additional comments) from incident task record to its Parent Incident record? Any script ?
Resolved! Removing save from right click menu
Good Day, I have tried finding the solution on the forums, but was unable to find an answer. I want to remove the save from the right click menu for a read only role. Please can someone point me in the right direction. Maybe disable the menu all toge...
Scripted REST: Content-Type: application/octet-stream
Hi all, I am working on an integration with a third party. They wish to send messages with Content-Type: application/octet-stream to a scripted REST API our side. Initially, when I sent messages with that content type to scripted REST API, I got thi...
Navbar Menu in Service Portal
Hi, We have a requirement of our customer for Homepage design to our Service Portal.The homepage design include a navbar menu in the left side of the screen.The regular menu of Service Portal is top menu.We need the option to implement our Homepage P...
ACL Inheritance from parent to extended tables
Hi Can you advise please what is inherited from a parent table when you extend it? Obviously, the parent column definitions are inherited but what about ACL roles ? For example, in the parent table has a role that is required to write to a certain c...
json-schema validation
Hi,Has anyone ever worked on implementing one of the many JSON Schema validation modules/libraries that exist out there? It takes a little bit of work to adjust them to a script include (unless there is an easy solution to convert an AMD or CommonJS ...
How do I filter a Reference variable based on the user having a role in a field in the referred list
I have a table that presents categories in a reference variable; allowing the user to select one before submitting an incident Let’s say I have the 7 categories listed below. Category Active RoleAudio true AVCD Read...
Resolved! How to remove "how can we help" in the Typeahead Search plugin ?
Hello,Do you know how to remove "how can we help?" text in the Typeahead Search plugin available in the Service Portal ?Thanks for your help
"haslabels" attribute in Dictionary
Hello everybody We are working on Kingston upgrade in our customer instance. There is a conflict in dictionary record in Problem table : After checking in ServiceNow docs, i found an explanation to "haslabels" attribute purpose : But i don't und...
Not able to add the pictures in Record producer?
Hi All, In my instance I am not able to add any images to a record producer.I don't know the reason for this. If anybody have some Idea's means kindly share with me. Regards, Gokulraj
Resolved! How can I export to a json file with more then 10000 records?
I try to use a powershell script to get data from a couple of tables starting at Year 2016, Ive tryed a couple of things but still 10 000 records in the jsonfile, tryed with &sysparm_limit=30000 or &glide.ui.export.limit=100000? $user = "userName"$pa...
Resolved! Custom notification for a workflow approval
I have a new hire workflow that runs from the Requested Item table, and one of the activities is Approval - User. I found that it fires off the notification "Approval Request" which uses the email template "change.itil.approve.role". I'm wondering wh...
Resolved! how-to-concatenate-text-from-multiple-rows-into-a-single-text-string in service now using jelly or glide record
how-to-concatenate-text-from-multiple-rows-into-a-single-text-string in service now using jelly or glide record For Example i have a name field in my table having 2 records one is shilpi and second in arti i want to display output as "shilpi,Arti"....
Resolved! Record Producer variables showing as mandatory on INC even though they are set to be hidden
Hi guys, I have a 3 mandatory variables in my record producer that is being hidden when the answer to question "What does the issue relate to?" is Risk and Trading Application. I set them to non mandatory and hidden using a UI Policy. Once the form...
