Good evening everyone, I am attempting to make 3 fields mandatory on a widget in the service portal. I did not know that this was a possibility as i am use to doing most of the development on the ITIL side, any way, i need to make grade, series, and ...
As we know the Body part of sys_email contains HTML code that can be previewed by pressing the 'Preview HTML body' button.I stripped much of the HTML code so I ended up with a preview in my example below.Is it possible to get a portal widget to read ...
I have a child table that is on the parent's form as a related list. When I click "New", I want the key of the Parent record currently displayed to be displayed/stored on the child record. How do I get the parent's sys_id into the child record?
Hi team, we are using BR to fetching the incident record values, but unable to create a nested JSON pattern as below { "requestor": "test", "email": "abc@xyz.com", "Details": [{ "name": "test", "age": "New", "place": "", "action": "Add", "city": ["A...
Hello all, I am stuck on how to solve this problem and after much searching, have been unable to find a solution, so I'm hoping someone here can help. We have a catalog item that captures several pieces of information which are then used by the assig...
I'm having trouble understanding how does glideduration actually work. I have a sample code: Both end dates is returning 1day 3hrs (27 hours or 9 business days based from schedule). Shouldn't the first endDate duration show 22hours, since 01:00 is ...
Hello all,I have an inbound email action set up against the incident table.I'm populating the 'description' field using this:current.description = email.body_text;Standard so far, and I have a number of other inbound actions doing the same thing.Howe...
Hi I want to sent all incidents assigned to a user in last 30 days ,i cant see assigned to date field on incident so that i can filter the date can you please suggest how to sent this information we were provided by the userid by the requester and i...
How to create a ticket in servicenow through emails received to common mailbox instead of servicenow instance mailbox? For example, suppose abc@gmail.com is the common mail id.And if users sent emails to this mail id for creating tickets how we crea...
Experts, I'm facing an issue with the integer type field type which is removing the leading zeroes of a number. Example, if I enter 004498, it is getting updated as "4498". I have to do an action that would need to increment this value using a server...
I have created an Action in Flow designer to trigger an event which will send out a notification. With in that notification I need to pass the date variable that the user inputs. I have created a template and use the mail script to print this value...
Hi, I am developing the UI page and need to read the value from UI page URL , but unable to read the value . Please help to resolve this issue. :URL : https://<instance>.service-now.com/close_case.do?sys_id=b30dd5b5db4b10108a705baed39619ca HTML code ...
We have CMDB Health Dashboard configuration. There are separate jobs for each of the metric: Completeness, Compliance, Correctness. When any of these jobs are exectued their respective Scorecard's are getting updated/refreshed. CMDB Health Dashboard...
Hi, I'm working towards implementing an email integration and I am at the stage where I created the transform map, which works fine, however the table that gets the data import (sys_user) also has 2 fields that calculate the value based on other fiel...
Hi I need some help with the workflow I'm going to work on. I have to find the REQs which need 'Infosec' approval and set the LM as the level 1 approval. Once LM approves, the approval group 'Infosec' get a notification that the REQ needs their appr...
