A report user of ours is attempting to create reports based on CSM. He has 'Report User' and 'Report Group' roles and in a lower environment, I've even given him 'Report Admin' role. When he begins creation of a report on the sn_customerservice_cas...
Hello, I have an OnChange Client Script I'm using to show/hide choices on Select Box variable based on the choice selection of another Select Box variable. When choices are shown they are not in the order specified in the script or in the variable. H...
We have a requirement where we need to integrate with a third party tool using REST method. We have been given a RSA public key and we need to encrypt a given string using RSA encryption before passing it on to the tool using POST. We know of GlideEn...
I have a portal page with a self-made selection list, that calls the system default form widget after page load, and based on what you click. //works as expected var taskOptions = { table: input.table, sys_id: input.selected, ...
Hello folks I need to run a report from script (maybe from Service Catalog using a request item with some variable to populate the parameters) An example:I have a report between two dates and another field for filterI'll create a request item with 3 ...
Getting access denied while getting access token and refresh token from the authorization code. Please check the attached screenshot, need help if I need to enable any permissions. No issue in getting the authorization code, the only problem is while...
I am trying to write a query that will be for 30 days in the future. So, for example, due date is 30 days from now I tried this but it doesn't seem to work. I can only get it work for 30 days ago. Is there a way to get a query for 30 days in the futu...
I accidently published an KB article. I need to retain version 1 and not check it out which would result in a version 2. How to recall an article accidently published
Hi Team,we are rebuilding the form on customer page from service portal, could you tell me how to get number field, the getNextObjNumberPadded(); not work
I have a free form string field 'em_contact_info' on the catalog request form. In my 'onChange' client script what I am trying to do is to restrict the field to accept not more than 10 characters, numbers only, remove any special characters and mask ...
How to calculate difference between two dates in hours ?
We have an internal group who is trying to define the difference between an assignment group vs a support group. Based on our implementation a year ago, some modules used Support Group, and other modules used Assignment group. A search of Google an...
The ATF returns results that UI buttons are not visible but they are plainly visible. A test to confirm the invisibility of the buttons is successful. What could cause this confusion.
Hi SNOW Champs, Need your help. I have created a List Context Menu UI Action which should only be visible on Change_Request related approvals while the other similar List Context UI Action which is OOB by name of "Reject" should be visible on approva...
Hello All, There is one Catalog Item configured which is available on Service Portal. I want to hide it from other users except for some groups and users. Those users who will create that Catalog Item can see the RITM and for others the REQ and RITM ...
