Hi, I'm looking to not display some mandatory fields in certain scenarios. I will fill them with "n/a" just so that the form can be submitted.I've tried this with a non-mandatory field an it has worked ok. function onLoad() { ...
Have variable in my record producer with Field name, u_testchoice, which is a select box with values ("none", "value1","value2",and "value3").When the user sets that u_testchoice field value to "value2", I want my client script to set the record prod...
Hello all,I have an ITIL user who needs to view System Definition in dev and test instance. Is there a way to provide access without giving them an admin role?Thanks in advance!
Hi,I am trying to get the Service Catalog (sc_item_option_mtom) variables using PowerShell. Code that i am using works so far, i can get the value of the sc_item_option. but not sure how i can pull the value from the object.$Global:ServiceTableWSDL =...
I have some tables where I have Data that I want to get promoted between instances as I go from Test -> Prod. For now I have to manually import this data from XML. I'd like to be able to include the data in my update sets instead (once I get to later...
I am trying to use JSUtil.nil in a business rule but it does not assign to the group. If i directly set the assignment_group to group 1 it will insert the record correctly. Is there a reason JSUtil.nil does not work in a BR?grTest.priority = 2;gr...
Hi,I am trying to download a attachment from business rule. Because, I want to download attachment when it is created on "sys_attachment" table. Is it possible?The only way I found to download attachment is by using action.setRedirectURL('sys_attachm...
I am using the Service Desk call application (new_call) and wish to add SLA tasks to the records it creates. It is not an extension of the Task table so I don't appear to be able to select the table when defining an SLA. I know it can be done.. how (...
Is there a way to an user to see Requests of others users on your list , for example in the module My Requests?
I need to change the state of a sc_task to "On Hold" and change it back to "Work in Progress".How can I change the state of the task? I have created a new choice "On Hold" in Choice list and then I created UI Actions but the UI Action doesn't chang...
I am creating a knowledge article from a business rule but i need to publish it the instant i create it, is this possible?
When using Visual task boards, the action OF moving a task from the "To Do" lane, to the "Doing" lane, doesn't affect the status field in the task.I want the status To auto update from status "New" to status "Work in progress", when the task is drage...
Hi all,I would like some documentation/help regarding ServiceNow StateFlow scripts. The script below is executing on the "Ready for Work" UI action for a default Request. It is changing the state from Approved (13) to Ready(10). I do not understand h...
What is wrong with the last section of this script, where I'm trying to remove the company from business services? This is an after business rule on the core_company table, and runs on update when Active changes to false. The rest of the script w...
Is there a way from a client script to determine if the current UI is UI14 or UI11? We have a client script that we want to run if the current version is UI 14, but not if it's UI11. Essentially this has come from IE8 and below not supporting some o...
