I'm working with Tampermonkey within Chrome to automate a ticket route based on keywords found in the Short Description when submitted by an end user.A lot of these self submitted tickets for access can be auto routed, I'm attempting to create a scri...
I have a strange issue with an advanced script on an ACL. I have a new role called "itil_restricted", which inherits "itil" as it is IT without the ability to manage change or problem. So on the create rule for the problem table I have created a new ...
Hi,I need an account to create records but also be restricted to Read with just new records.In the table Read ACL, I've added if(current.isNewRecord() && gs.hasRole(XXX)){ answer = true;}But it's not working when I go to the REST API Explorer to test...
Hi All,I am trying to change the way items/categories are displayed it a catalogue - namely, to display it as a grid not a list. I don't want to change existing code from obvious reasons. I did some research and looked around the system of how those ...
I am creating schedules and they are not getting captured into Update sets. Is there any way i can move the changes from one instance to another instance?
I found this: Dynamic subject in an Email notification But no answer.I'm trying to call a mail script because I need a dynamic subject line:However, when the email comes in, I get this as my subject line: ${mail_script:dynamic_subject}Is a dynami...
Hi folks - apologies in advance if this is being posted in the wrong group - I'm brand new to the platform and have a billion questions.I'm evaluating Visual Task Boards (VTB) on mobile devices and was wondering how to pin VTB on my ServiceNow mobile...
Hi, For some reason the knowledge base notifications are not working, either for myself as the creator of KB articles or the members of the testers team who are getting INC and CHG notifications fine.I have looked at the E-Mail notifications show bel...
Hello,I have written below code to update my approval status and rejection comments on approval table. My state is updated but I am facing issue in updating value in comment field. It is Journal input field.var approval = new GlideRecord('sysapproval...
I have created a specific View Rule, as seen below:Then this is the System UI > View that I created:What appears to be working for this View Rule is the specific Form View (Bcdr) when editing an existing record.What is NOT working is when I click New...
Hi all,I am part of "test" group and this group has role "web_servcie_admin"if(gs.hasRoleInGroup( 'web_service_admin', 'test')){gs.print("true");}else{gs.print("false");}The background script is returning false.Please help me with this.thanks,Ramya.
Hello Everyone,I need to build a condition in a Catalog UI Policy that makes the requested for field read-only if the user does not have an ITIL Role. I need help with the dot walking in the related field so i can access the users Roles. Currently I\...
Hi Experts,I have created a UI page where i am offering 3 operations like1. save (like save & continue)2. Exit (move to home page)3. cancel (as OOB featured)to make a save button enable i need current object to do the update (like current.update)do w...
I have been having trouble setting up an application availability dashboard in performance analytics so that the "Records" tab that shows the applicable records appears. Currently, you need to zoom in on a very specific date on the graph to get the...
One issue we're having is that some users are typing the actual description in the 'short description' or 'request title' field. This information is then cut off when the form is submitted because of the 40 character limit. The field should not allow...