I'm new to ServiceNow and I'm trying to do something that *should* be easy...but I must be missing something obvious. I have the need to restrict access (read access in this example) to a particular field (IP Address) on the cmdb_ci table based on ...
I have a decimal field and I want to validate the field to ensure the data is in the format of .99. In other words a decimal point and at most 2 digits behind it, no digits should be in front of the decimal point either. Any help that you can off...
Hi everyone,We're an MSP, and up until now we've been using company separation, but we're now about to migrate to domain separation.I have a couple of questions related to delegated adminstration. Initially, I think any new business rules, client scr...
hi guys,I'm just started using ServiceNow. Please let me know , is there any chance to add jar file to servicenow?.
Hello,We have just purchased Servicenow and are about to set up the architecture.The first things we are interested in are authentication/authorization.As we don't have an IDP (Identity Provider), we are unable to produce SAML v2.0 token, so there is...
I am importing some data using Import Set table and transform map. Data is being imported into cmdb_ci_computer table. This table have two fields (os and discovery_source) of type String, but both have choice list associated with them. Now, when I cr...
HI All,Here's what I hope is an easy one and I just want advice on how to do it right assuming no script is needed.I've been asked to add a link to a SharePoint List on my Dashboard for users to be able to log on to ServiceNow and then click on that ...
I was wondering where is the best place and what is the best approach to declare constants i.e variables in an app that never change. What i have done is to use a script include however I suspect there must be a better and clearer approach. I've incl...
Hi, I am trying to create a "copy incident" button that will copy all the completed fields except caller and impacted user to a new incident. This will be used when we have multiple copies of the same request for different people. I was able to g...
I have pulled the Assigned_to.Mobile phone field to the cmdb_ci table.While mapping a data to the cmdb_ci table, couldn't find the Assigned_to.Mobile phone field in the target. As, i have to map a phone number from sample data to cmdb_ci.Moreover, ho...
hi,As soon as i click on a hyperlink which is there in an email received from Service Now , it should send an email to one more email address.I wrote the following in the email script, when i click on the hyperlink "Send email" , it opens an email se...
Hi, I have created a UI policy/actions to hide certain fields under form sections when a particular category of record is selected. Even though there aren't any fields - the form sections are still showing.Please can you advise how these can be hidde...
We are using a test/sandbox instance and are very new to the platform. We have imported a large number of users, but now need to remove some of them. Please describe how I can bulk delete users based on the domain name of their email address (or othe...
Hi All,I just wanted to know why we map the field of a variable with the table field.If we create a record producer and submit the form then also we get the data in table after submission.What is so specific about the mapping?Thank you,Ankita Verma
Difference between setReadOnly() and setDisabled() function