Hi all, I'm building a custom widget to present a custom form in Service Portal, and need to build a Select Box type variable...and I'm struggling with the script in the HTML field of the widget. Here's where I'm at so far, I got this from Stackover...
Hi Friends, From how many table we can fetch the data in a database view (is there any table limitation) Thanks, Rahul
Hello, I have a task wherein I have to create an error message using client script. The scenario is whenever a user changes the state of the incident to resolve and an incident task or job order is still open, it will display an error message which s...
How can I raise incident using service portal ?
HI, I am trying to write new client script in Studio but today I am getting a message as mentioned below: New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disa...
Good day teamI have a requirement to set the view of a form through a UI Action to a different table.We have a UI Action on incident to create a new RITM for an equipment request.The users have to set certain fields based on this view that was create...
Hi guys, I need to send a notification with a link to a survey when incident is closed. All conditions has been set, but I need the final peace of the puzzle. I am using a business rule that triggers the notification containing the email_scripts. In ...
Hello Experts, I was exploring flow designer. I want to utilize this for one of our catalog item automation. I know I can do it with workflow. But It has some integration. so I want to create new actions and utilize same in other requests also. I h...
Hi all, I would like to import Category and Subcategory of Incident by importing Excel sheet. How can I map Category and Subcategory? Excel sheet is like below. CategorySubcategory Category1 Subcategory1Category1Subcategory2Category2Subcategory3Cat...
Hi all, I would like to send a E-mail to multiple user by using Email notification. Now, I set up like as below. -a business rule creates a event by using "gs.eventQueue()" -the event gets pram 1 correctlly -the value of parm 1 is "xxx@example.com, y...
This post actually started out as a question, but as I was typing, I figured out what to do, so now I'm sharing... We have an item that requires an attachment in order to fulfill the request, but I was not sure if it was possible to enforce. We could...
what is the video format that is supported for knowledge articles? we need to embed some videos into the knowledge articles; we tried DCE format but it was not acceptable.
Hello i am trying to run a background script and one of the condition is for 'sys_created_on" to be after a certain date while the other conditions are or conditions based on catalog names. However, when running this background script i see that the ...
Hello all:I am brand new to Metrics, and have been given a requirement that metric definitions I create be applied to existing records, retroactively. I have found a few examples of scripts that do this in the community, but haven't been able to make...
Direct Web Services - ServiceNow WikiSection 5 states:When you query a record using a get or getRecords function the instance returns all fields associated with that record. The fields are often reference fields that contain a sys_id for a record on ...
