Dear all, I am creating through a notification email script an email content which is collecting record data and display them in a nice HTML table. This works nicely when email is read correctly in html. Now in email form we can also define content f...
Hello, I'm trying to fetch users list that belongs to a selected group and filter by username. I haven't found a way to do it (unless fetch all group users and then fetch each user and then filter by names). Can you guide me for a way to do it, ple...
Hi, I've written a Catalog client script for a Record Producer but when i am using the script, the Record is not submitting. Below is the code present that i am using:- function onLoad(){ //Type appropriate comment here, and begin script below g_form...
Hi all,I'm trying to change the banner image in order to insert the logo of my company.I followed the steps listed in SNOW wiki:Go to System UI > Images.Enter a Name for your image. Valid names must end in .gif, .png, .jpg, or .bmp.Click the Click to...
I am using the slush bucket widget on a portal page so I can use a m2m table to link multiple songs to a gig. I have the songs in in the 'available' bucket and the widget works for me, but I am struggling to work out how to make the 'save' work like ...
Dear all, I have an email notification with I have defined as below and trigged based on a defined event in registry see picture As you can see from the picture the body of the email is fecth using a mail script defined as below (function runMailScri...
My requirement is that after a clone to a non-prod instance, I do not want the scheduled jobs to run in the non-prod instance because they muck up data. I've tried to address this by adding the sysauto table to the exclude list. I also set the schedu...
Dear all, I could not find the steps to trigger an event using ScheduleJob. Could anyone point me out steps by step regards
Hi All, I have a query regarding Timezones available/ created in servicenow. Example: Case 1: Suppose I have chosen ART timezone which is related to Argentina and Argentina timezone is 08:30 hrs behind IST (as per google). But while configuring Timez...
Hi,For the people who are using Scripted REST API's to post and update data to ServiceNow, how do you handle data validation? Specifically for reference fields? I have found that if you pass in an invalid sys_id, the record is still created with a nu...
Dear all, I have the following script in a scheduleJob : //Build record object on asset table var gr = new GlideRecord('alm_asset'); //Append the querry to generate the view record based on condition gr.addEncodedQuery('u_send_record_to_mail=true'); ...
Hi! I want incident tasks worknotes to be updated in the parent incident worknotes. To do this I use a business rule: after update and Work notes changes. var updateIncident = current.incident.getRefRecord();updateIncident.work_notes = current.work_...
Hi All, We have a business rule creating Problem tickets automatically when an incident is raised on the same CI or service offering 3 times or more in the space of 30 days. I am using the below function to update incident tickets with their master p...
Hi guys, I have searched a lot for answers, but nobody seems to have a straight answer.How can we restrict a recipient only being able to sumbit a survey once? There should be an OOB for this. I want to avoid creating a client script or BR to check f...
My customer care table (u_customer_care) is a parent table for Service requests table (u_service_requests). One-to-many relationship. Service Requests table is a related list to Customer Care table. I want to be able to count the number of Service r...
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