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Forum Posts

How to Access Catalog Item Variable from Variable Set

I have an Order Guide that has a variable at that level named "enrollment_type". Under my Order Guide, I have a Catalog Item named "Basic Commercial Enrollment". Under the Catalog Item, I am using 3 different Variable Sets.   In one of my variable se...

jmiskey by Kilo Sage
  • 4382 Views
  • 4 replies
  • 0 helpfuls

how to integrate ca service desk with servicenow

Hi Team,I am new to servicenow integrations with other ticketing tools. Can any one please help me, how to integrate CA Service Desk with ServiceNow.What are the prerequisites and what are the ways we have to integrate CA Service Desk with ServiceNow...

vemulavamsi by Mega Contributor
  • 6289 Views
  • 5 replies
  • 4 helpfuls

Resolved! Date variables showing wrong

We have a situation with date variables, but have not yet figured out how to reproduce the issue. Occasionally, users will submit requests for items that have date variables. At some point in the process, the date will display an odd value. Users som...

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Setting up an outgoing webhook to an external url on table insert

I'm new to working/developing with ServiceNow. I'm currently using a Developer Kingston Instance. This is not for the faint-hearted. I have read numerous documents on the ServiceNow site and watched some videos on Youtube but I'm still not able to ac...

KT2 by Kilo Explorer
  • 5331 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need a business rule script for currency fields

Hi All, Need business rule script , three fields are currency fields.  "Planned value to deliver" = Project "Allocated Cost" minus "Actual Cost with Resource Plan" = 100 - 0 = 100

rani4 by Mega Contributor
  • 3397 Views
  • 8 replies
  • 0 helpfuls

I have noticed that the Date/Time options under settings in SNOW home page is not allowing to save the changes. I would like to see the date and time along with how long ago the ticket is submitted in the ticket view.

 I have noticed that the Date/Time options under settings in SNOW home page is not allowing to save  the changes.  I would like to see the date and time along with how long ago the ticket is submitted or updated in the ticket view. 

Mohd Kamran by Kilo Explorer
  • 1513 Views
  • 2 replies
  • 0 helpfuls

Setting a default Theme not working?

I'm trying to cause the default theme of my instance to be a particular theme. I've copied the user preference records seen in other posts as can be seen here:   using cache.do or gs.invalidateCache(); is not causing the theme to change. Any help wo...

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Kerry P by Tera Contributor
  • 2980 Views
  • 7 replies
  • 2 helpfuls

UI action auto save upon click

I have a Ui action where i am changing the state of the field on click but its not saving until i click on save    I checked the Client check box  and onclick i have a function :............... workinprogress(); and in the script  function workinprog...

RudhraKAM by Tera Guru
  • 4870 Views
  • 5 replies
  • 0 helpfuls

GlideDialogWindow in Service Portal

Hello,Is GlideDialogWindow still supported in Service Portal?We have a few catalog client scripts that use GlideDialogWindow, and they are not working on the Service Portal.Need advise.Thanks,Maria

Hiding annotations

I am having some issues getting some client scripts to work when trying to hide a custom annotation on a form. I get it working partially, but then after adding either/or onChange or onLoad script, it seems to break even when the correct criteria is ...

Marcel H_ by Tera Guru
  • 3828 Views
  • 4 replies
  • 0 helpfuls