I have an Order Guide that has a variable at that level named "enrollment_type". Under my Order Guide, I have a Catalog Item named "Basic Commercial Enrollment". Under the Catalog Item, I am using 3 different Variable Sets. In one of my variable se...
Hi Team,I am new to servicenow integrations with other ticketing tools. Can any one please help me, how to integrate CA Service Desk with ServiceNow.What are the prerequisites and what are the ways we have to integrate CA Service Desk with ServiceNow...
Here my script:but not working it..Business rule: table :incidentvar totalA = 0; totalA += current.u_used_amount;var bRec = new GlideRecord('u-details');bRec.query();if(bRec.next()){bRec.u_reaming_balance = totalA;bRec.update();}8000+5000+3000=1600...
We have a situation with date variables, but have not yet figured out how to reproduce the issue. Occasionally, users will submit requests for items that have date variables. At some point in the process, the date will display an odd value. Users som...
I'm new to working/developing with ServiceNow. I'm currently using a Developer Kingston Instance. This is not for the faint-hearted. I have read numerous documents on the ServiceNow site and watched some videos on Youtube but I'm still not able to ac...
Hi All, Need business rule script , three fields are currency fields. "Planned value to deliver" = Project "Allocated Cost" minus "Actual Cost with Resource Plan" = 100 - 0 = 100
I have noticed that the Date/Time options under settings in SNOW home page is not allowing to save the changes. I would like to see the date and time along with how long ago the ticket is submitted or updated in the ticket view.
I'm trying to cause the default theme of my instance to be a particular theme. I've copied the user preference records seen in other posts as can be seen here: using cache.do or gs.invalidateCache(); is not causing the theme to change. Any help wo...
When an Incident is resolved, the user gets the email below. But the “Take me to the incident” link takes you to the actual incident form. I would have thought that if you were an ESS guy with no roles, it would take you to the portal view rather tha...
I have a Ui action where i am changing the state of the field on click but its not saving until i click on save I checked the Client check box and onclick i have a function :............... workinprogress(); and in the script function workinprog...
POST https://instance.service-now.com/api/now/table/incident { "opened_at": "javascript:gs.now()", "assignment_group":"Group", "category":"Network", "cmdb_ci":"Ci", "short_description":"Test REST API 2", "subcategory":"Other", "...
Hello folks, I've received a request to create two fields on the incident form - one for Classification, second one for Sub-classification. They are supposed to be 'linked together', the former decides on what can be shown from the second list. I've...
Hello,Is GlideDialogWindow still supported in Service Portal?We have a few catalog client scripts that use GlideDialogWindow, and they are not working on the Service Portal.Need advise.Thanks,Maria
Hello All, I received the error below when tried to modify "u_affected_user" field which leads "cmdb_ci" modifying due to Client Script onChange "Affected User" field:function onChange(control, oldValue, newValue, isLoading, isTemplate) { //If t...
I am having some issues getting some client scripts to work when trying to hide a custom annotation on a form. I get it working partially, but then after adding either/or onChange or onLoad script, it seems to break even when the correct criteria is ...
