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vtb tasks are being hidden

Hello.We have Virtual Task board members who are not able to see various tasks Assigned to him/her from the owner.   I was able to create a user and add him to the board and could duplicate the view board member view. There are tasks missing.     If ...

Create ServiceNow task using Powershell

As part of my development work, I have to create ServiceNow task through PowerShell. I have retrieved the WSDL for the SOAP end point using the urlhttps://johndeere.service-now.com/sc_task.do?WSDL. Using the info I created a SOAP body, but I am getti...

senrajas by Kilo Explorer
  • 3145 Views
  • 4 replies
  • 0 helpfuls

Get sys_id for relation in cmdb_rel_ci

I'm creating a web service where I enable the end user to submit a parent & child UUID in order to mange CI relations to other CIs.I have added a custom filed in cmdb_ci table called u_uuid, so that I in cmdb_rel_ci can manage (delete and create) rec...

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Set value for List Collector

Hi all  I did write a script which shall do something like "setValue('collectorName', valueArray);" for List Collectors. There is already a script available @ http://www.servicenowguru.com/scripting/client-scripts-scripting/move-list-collector-option...

gldecurtins by Mega Expert
  • 14349 Views
  • 12 replies
  • 4 helpfuls

How to change default PDF name

Hi,I am using PDF export functionality on SP Widget. This is the code I am using:data.ticketPrint = data.table + '.do?PDF&sys_id=' + data.sys_id + '&sysparm_view=default';  It is generating PDF that is named after the table, but customer wants to per...

anetakarbow by Tera Contributor
  • 2776 Views
  • 5 replies
  • 0 helpfuls

Resolved! Discovery[Asset/device mapping to IP address]

HI Everyone,I have   some queries on discovery module. How MID server will update the CMDB about software or any other information of a device in IP range to service now instance.As I read MID server will get the info from devices and update into ser...

sushantm by Kilo Contributor
  • 1895 Views
  • 4 replies
  • 0 helpfuls

GlideRecord.setTableName - empty table name On Workflow?

I have a catalog item with a workflow associated with it. The workflow acts on the sc_req_item table.Whenever I order the item from my Service Portal, the following error appears in the log, and the workflow doesn't appear to run.Does anyone have any...

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How to create customized dynamic survey form

Hi All,I want to create a survey form and it will have a boolean question if selected yes should pop up differnt sets of question as sub question and if no it should populate differnt set of questions.Example scnarionIs project overyes---------------...

Resolved! Check for specific attachment in client script

I'm working on a custom project, using custom tables, and one of the requirements is to check for, and alert a user if a specific attachment is missing based on the values of specific fields on the form. This is not for the Service Catalog, but rathe...

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Marcel H_ by Tera Guru
  • 5196 Views
  • 4 replies
  • 1 helpfuls

Resolved! Can't create follow on task for CMDB Completeness dashboard

Hi ,Our requirement is to create a follow on task for the CIs which are not complete (means where the recommended fields are empty).As OOTB we can create follow on task for Audit type but there is no way to create follow on task for Recommended type....

ajayr by Giga Expert
  • 2577 Views
  • 5 replies
  • 3 helpfuls

Moving multiple update sets to PROD

Hi Community,I'm looking for suggestions or thoughts on moving update sets to PROD.   (Cloning the environment isn't an option).   Our team built an app and has 10+ update sets in TEST, I need to move them to PROD.   Is it best to move the updates se...

terp by Giga Contributor
  • 1868 Views
  • 5 replies
  • 0 helpfuls