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Should I extend a table or just add fields to it?

Hi All, I have a Best Practice question.On our "Application" incidents, there is information that would be helpful in resolving an incident.   I have been asked to create many fields and see that my incident form is HUGE and has so many UI Policies.I...

carlh by Kilo Guru
  • 2082 Views
  • 3 replies
  • 1 helpfuls

Resolved! MailScript to insert HTML

Hello all,I have an email notification set up with some message HTML that contains a table.For most of the emails generated by this notification, the table needs to contain a set number of rows, but in certain circumstances the table needs to contain...

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Jamsta1912 by Tera Guru
  • 4646 Views
  • 3 replies
  • 0 helpfuls

Resolved! Record producer with variables stored in another table?

Hi all,I am trying to build a Record Producer to create Incidents but the variables I need to be displayed on the form need to be loaded dynamically based on what has been selected in the form so far.Basically my user case is that we want the user to...

graham_c by Tera Guru
  • 5256 Views
  • 7 replies
  • 2 helpfuls

Resolved! section missing

Hello Community,I am having an issue with a form that is missing a section.here is what it is supposed to look likeand here is what is currently being displayed.i see them listed on the form layout section but nothing is displaying.please help.

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Resolved! How to override Parent Class in Service Portal

Hi guysWould you know where I could locate the Parent Class in Service Portal? Reason being is I need to update the height of the graphic container of the main page and it seems that the CSS can be found in the Parent Class = hidden-xs. Appreciate an...

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Resolved! Service Catalog Offboading

Hi All,Need few suggestions on how to improve the Off boarding process.Currently, when I submit an Offboarding request, 31 RITM's are getting generated. These RITM's are all different applications . I want to know the best way to develop a mechanism,...

dheeraaj by Giga Expert
  • 2837 Views
  • 6 replies
  • 0 helpfuls

Resolved! P1 and P2 Incidents Remaining in 'Resolved' State

Hello,My high priority incidents that have been resolved are supposed to auto-close after a certain amount of time, but they are remaining in a state of 'Resolved'.I am familiar with the system properties page that autocloses incidents as well as the...

clifforddog by Mega Contributor
  • 2875 Views
  • 16 replies
  • 1 helpfuls

Duration field with different time zones

I've created a duration field and set the value to 4 hoursIf I log in with a user in another timezone and open the same record and check the field it'll display another duration (in this case a user 1 hour ahead of me based on their location).I've no...

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palmen by Tera Guru
  • 2145 Views
  • 16 replies
  • 1 helpfuls

Get the Activity Log of an Incident

Good day folk,I've created a custom printing form for my Incidents that prints out everything as I want it to be. I only have one problem though... I cannot seem to get the activity of a specific incident!I keep getting "unspecified". Where is the Ac...

xantor by Kilo Expert
  • 18396 Views
  • 5 replies
  • 6 helpfuls

Resolved! Add a skip condition to an approval

Hi, We are trying to implement a scenario where you an approval Can : Approve, Reject or Skip an approval activity. Does anybody had this case, and how did you get to implement it. Thanks in advance,Mohamed

Melghi by Kilo Expert
  • 4271 Views
  • 3 replies
  • 1 helpfuls

what is login.do page

Hi All,I want to add some line after login button if the user navigates to instance.servicenow.com/login.do, where can i check it?Thanks and regardsSwamy

Resolved! Removing special characters Dynamically

Hi All ,can you please help me on the below :As a past of integration , i need to remove special symbols DYNAMICALLY (Chinese/some strange symbols) in the description (XML not accepting these symbols) . i tried like below but not getting how to push ...

dpi by Kilo Contributor
  • 5953 Views
  • 3 replies
  • 2 helpfuls

Using try catch in workflow doesn't catch errors

I'm seeing some strange behaviour with a try catch block in a workflow script activity that is calling functions in an object from a script include. In short, a thrown error is only caught during the object initialize. If the error is thrown during a...

angus_palmer by Kilo Contributor
  • 4793 Views
  • 2 replies
  • 2 helpfuls