Hello,My high priority incidents that have been resolved are supposed to auto-close after a certain amount of time, but they are remaining in a state of 'Resolved'.I am familiar with the system properties page that autocloses incidents as well as the...
I've created a duration field and set the value to 4 hoursIf I log in with a user in another timezone and open the same record and check the field it'll display another duration (in this case a user 1 hour ahead of me based on their location).I've no...
Good day folk,I've created a custom printing form for my Incidents that prints out everything as I want it to be. I only have one problem though... I cannot seem to get the activity of a specific incident!I keep getting "unspecified". Where is the Ac...
Hi, We are trying to implement a scenario where you an approval Can : Approve, Reject or Skip an approval activity. Does anybody had this case, and how did you get to implement it. Thanks in advance,Mohamed
Hi All,I want to add some line after login button if the user navigates to instance.servicenow.com/login.do, where can i check it?Thanks and regardsSwamy
Hi All ,can you please help me on the below :As a past of integration , i need to remove special symbols DYNAMICALLY (Chinese/some strange symbols) in the description (XML not accepting these symbols) . i tried like below but not getting how to push ...
I'm seeing some strange behaviour with a try catch block in a workflow script activity that is calling functions in an object from a script include. In short, a thrown error is only caught during the object initialize. If the error is thrown during a...
Hi All,I have written a client script and script include to pull bulk number of email id and setting these email ids in catalog field after submitting the form.The email ids are coming from the script include but it is not setting into the field.fiel...
Hello, I have a business rule. I want to write an error to the system log.I typically just use : gs.log()How can I set the "level" to "error"? Also, how can I trigger a notification if this specific error is encountered?I read this wiki page but I ...
Hi all,I have an issue with an inbound action, it consumes an additional RITM record number. i.e. If you send two emails, the RITM are RITM0010088 and RITM0010090 (skipping ...89) but the corresponding REQs do not skip a number REQ0010074 and REQ0010...
Hi All,I have been trying to consume the Attachment API available in the Geneva Release to be able to attach certain files (images,xls etc) to existing records on a table.Using the REST API Explorer, I was able to upload a file by providing the path ...
Hey all. I am very green when it comes to Service-Now and particularly Java Script (I'm an IT Admin, not a programmer but my company has tasked me with setting up some portions of our new Service Now setup. What I am trying to do is setup a script t...
Hey Guys, I am having an issue with the simple list filter field. I am trying to make a widget for the service portal that only shows "My closed incidents" I am able to show closed incidents, However I am not sure how to make it only show closed inci...
Hi, could someone help for the below requirement.we have "Affected CIs" related list which is of table TASK_CI for Change request(change_request). people can add and remove CIs, the requirement is we can't audit if someone delete CIs or Added. we are...
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