Hi All, I have a Best Practice question.On our "Application" incidents, there is information that would be helpful in resolving an incident. I have been asked to create many fields and see that my incident form is HUGE and has so many UI Policies.I...
Hello all,I have an email notification set up with some message HTML that contains a table.For most of the emails generated by this notification, the table needs to contain a set number of rows, but in certain circumstances the table needs to contain...
Hi..every one have one doubt ,after we received incident through service now what is our next process, where we have to go and how to resolve this casesshall we have to go that person or shall we have take remote of that person system????i don't know...
Hi there,I am stuck for a good few hours with encoding the ampersand in Jelly so please if anyone knows a solution help me out Basically I have a dynamic content block with two-phase Jelly.The bit of code I am having trouble with:<?xml version="1.0" ...
Hi all,I am trying to build a Record Producer to create Incidents but the variables I need to be displayed on the form need to be loaded dynamically based on what has been selected in the form so far.Basically my user case is that we want the user to...
Hello Community,I am having an issue with a form that is missing a section.here is what it is supposed to look likeand here is what is currently being displayed.i see them listed on the form layout section but nothing is displaying.please help.
Hi guysWould you know where I could locate the Parent Class in Service Portal? Reason being is I need to update the height of the graphic container of the main page and it seems that the CSS can be found in the Parent Class = hidden-xs. Appreciate an...
Hi All,Need few suggestions on how to improve the Off boarding process.Currently, when I submit an Offboarding request, 31 RITM's are getting generated. These RITM's are all different applications . I want to know the best way to develop a mechanism,...
Hello,My high priority incidents that have been resolved are supposed to auto-close after a certain amount of time, but they are remaining in a state of 'Resolved'.I am familiar with the system properties page that autocloses incidents as well as the...
I've created a duration field and set the value to 4 hoursIf I log in with a user in another timezone and open the same record and check the field it'll display another duration (in this case a user 1 hour ahead of me based on their location).I've no...
Good day folk,I've created a custom printing form for my Incidents that prints out everything as I want it to be. I only have one problem though... I cannot seem to get the activity of a specific incident!I keep getting "unspecified". Where is the Ac...
Hi, We are trying to implement a scenario where you an approval Can : Approve, Reject or Skip an approval activity. Does anybody had this case, and how did you get to implement it. Thanks in advance,Mohamed
Hi All,I want to add some line after login button if the user navigates to instance.servicenow.com/login.do, where can i check it?Thanks and regardsSwamy
Hi All ,can you please help me on the below :As a past of integration , i need to remove special symbols DYNAMICALLY (Chinese/some strange symbols) in the description (XML not accepting these symbols) . i tried like below but not getting how to push ...
I'm seeing some strange behaviour with a try catch block in a workflow script activity that is calling functions in an object from a script include. In short, a thrown error is only caught during the object initialize. If the error is thrown during a...
