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Resolved! Adanced conditional approval

Hi, I have a requirement for a conditional approval from a workflow.The approval needs to be based on a Risk Rating field. If the Risk Rating = 1 - the approval should go to User1. If the Risk Rating is 2 - the approval should go to user 2. How can I...

ebaileyybs by Tera Expert
  • 1670 Views
  • 2 replies
  • 0 helpfuls

Resolved! Server-Side UI Action Confirmation Popup

I have a UI Action Form Button to "Copy" the current record. Everything is executed server-side and it works great.However, when they click the button, I want to be able to open up a confirmation dialog box (i.e. "Are you sure? - OK / Cancel") but fr...

rchadek by Kilo Contributor
  • 4367 Views
  • 2 replies
  • 1 helpfuls

How to get current requested item?

Hi,Here what I am doing :I am trying to request the listed from service catalog.On request one incident gets created and gets assigned to the authorized person for approval.Once the person approve the request there is one script attached that calls t...

vimal11592 by Tera Expert
  • 4445 Views
  • 4 replies
  • 1 helpfuls

clearoptions() and removeoptions() not working

Hi All,Based on the conditions, i need to add/remove options from the choice data type fields. I have written 2 scripts. one script is working as expected but in second script it is not clearing the options eventhough it is going into the loop( i hav...

Resolved! Resize banner logo - not working? GENEVA

Hi - we've upgraded to Geneva and I"m attempting to update the company banner.I've used GIMP to make the background transparent and to scale the image accordingly.However, upon upload, ServiceNow is minimizing the size.   I don't remember having this...

Josh80 by Tera Expert
  • 2636 Views
  • 1 replies
  • 2 helpfuls

Pros and cons of domain separation

Hi All,I'm new to ServiceNow and i want to know what are all the pros and cons of domain separation. I read Domain separation on wiki but i didn't get to know exact pros and cons of domain separation.Please explain me some pros and cons

Resolved! Is there a way to modify sys_id's?

We have a custom table to manage our applications, however one of the applications have different sys_id's in our prod and dev instances. This likely occurred because we created the entry in prod, rather than copy it over. I was wondering if there wa...

kevinlin by Kilo Contributor
  • 5097 Views
  • 5 replies
  • 4 helpfuls

Resolved! Inbound mails are not added to activity

Hi there,I have an inbound action against "sys_data_source" table. This action triggers the Scheduled Imports (hence it is against that certain table) when the mail has an attachment or creates a new task in our table (it extends the default "Task" t...

tomopl by Kilo Contributor
  • 2416 Views
  • 6 replies
  • 0 helpfuls

Resolved! gs.getProperty in BR in Scope app

Hi,I am having problem to call gs.getProperty in BR in Scope app.I am trying to set a value in BR Set Value Field using javascript:gs.getProperty("x_18xxx_xxxxxxx.group") but i am getting an error Function getProperty is not allowed in scope.Am I doi...

rahul_garg by Kilo Expert
  • 3520 Views
  • 3 replies
  • 0 helpfuls