I have a reference field looking to my assignment group. One of the groups has an & ampersand character in their name.On my ticket form if I use the reference field to find the group, the name with the & symbol shows up fine. After submitting the tic...
Hello all,goranlundqvistI need clarification.
Hi,I am new into importing files from ServiceNow. We have an excel file on a network drive that needs to be imported everyday to ServiceNow. Apparently, if we change the excel and remove something, the record from the ServiceNow was still there and e...
How do we delete archived records?On the archived table, but I am not able to delete the records via list, background script or scheduled job.Records get archived after 6 months of creation date and I need the records automatically deleted after 3 ye...
i would like to create SSO to my personal instance. not working, where going wrong
I would like to restrict visibility of an Application Module based on an attribute on the sys_user table, rather than by role.Is that possible?I know I could create a new role and assign it to everyone I need to, but I'd prefer to use an existing att...
Hey guys,I need some advice on how I should go about this.The Problem: These are the two tables I currently have ( I have left out the fields that are not important):Case TableHR NumberStateHRC0001000ProcessedHRC0001000CancelledHRC0001001ProcessedHRC...
I have tables that inherits from sm_order and sm_task. The end user can either close complete or close incomplete a request (or task respectively). They can do this via a UI Action or it can happen automatically in the workflow if certain criteria ar...
I am scripting within a workflow and am trying to trigger an action based on if a boolean field value has changed. Since workflow activities do not have the built in "change" condition like a business rule, I am attempting to do this with a conditi...
We get complaints about form load time for our custom incident form. The average is around 4-5 seconds but the outliers get as high at 70 seconds( kind of rare) but we have a lot that are showing up as 20 seconds.We are going to client transactions t...
I am having a bit of trouble returning a JSON object of objects. The object is creating correctly, and the attributes are creating correctly, but there are no values on the attributes.var results = {};var valObj = {test1: "test", test2: "test2"};resu...
Hi!I have a need to be able to populate an image field when a reference field is populated/changed. I looked at this How to add at default image to an image field on the Incident form. and that works awesome as a business rule, but I need this in a c...
Is there a way to set incident to default it to "Default View" while on console and "Portal View" while on Servicenow Portal?
Hi All,We have a requirement to allow our SACM team to view the sys_history_line on certain fields on a table. Example:cmdb_ci.assigned_to.I've noticed there are ACL's in place that allow Read access however this requires the ADMIN role which we are ...
hey i need to save my form then being redirected to another one. the problem i have that it shows a popin tellin that the information may be lost :even if it save it correctly any ideas pls,thanks
